剑桥商务英语中级unit_8

1、L/O/G/OModule 8.1 Training4Reading: Training courses1235Listening: Assessing training needsSpeaking: Giving reasons for and againstGrammar: -ing form and infinitiveSpeaking: Discussing training Vocabulary preparationFacilities 设施，设备设施，设备Approach 方法，途径方法，途径Extras 额外的好处（特色）额外的好处（特色）Comfort 使舒适的物品使舒适的物

2、品Distance learning 远程教育远程教育Online course 网络课程网络课程Unit 下属单位下属单位VAT Value-added tax 增值税增值税Argument 理由，论据，论点理由，论据，论点Excursion 远足远足Hustle 忙碌忙碌Bustle 喧闹喧闹Prosper vi&vt 成功，繁荣成功，繁荣Relaxation 放松，休息放松，休息Self-disciplined a. 有自制力的，有自制力的，自律的自律的Self-motivated a. 自身有动力自身有动力Differentiate v. 区分，鉴别区分，鉴别Presentation

3、演示，报告演示，报告Cross-cultural awareness 跨跨文化意识文化意识Spreadsheet 表格，空白表格表格，空白表格程序程序Reading1. What kind of course have you done? What do you think makes an effective course?The teacherThe facilitiesThe approach/methodsHow much it responds to your needsThe extras (lunch, comfort, etc.)2. Imagine you are a tra

4、ining manager and you receive information on the two courses below. Read these statements from people at your company and decide which course would suit them.THE EFFECTIVE LEADERTEAM BUILDINGtraining coursesTHE EFFECTIVE LEADERThis online course will make you a more effective leader whether youre re

5、sponsible for leading a project, a team, a unit, a department or even a company! Whatever your role, were assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results.Duration: Approx. 2 hours.This is an online p

6、roduct and for a single user.Course price: 50.00 + 8.75(VAT)= 58.75BUY NOWTEAM BUILDINGOrganisations have always relied on teams in some form. But now there is more emphasis on groups of people working in teams, taking joint responsibility for achieving standards and meeting objectives. This course

7、explores the key factors that make teams effective and the skills required to build, strengthen and maintain the team.Duration: Approx. 2 hours.This is an online product and for a single user.Course price: 50.00 + 8.75(VAT)= 58.75BUY NOWIm responsible for then people but I find it hard to get the be

8、st from them.The problem with our company is that departments never seem to know what the other is doing.Why dont my staff do what I ask them?Im really prefer working on my own. I get so much more Grammar: -ing form and infinitive1. Complete these sentences from the conversation between Sergio and h

9、is training manager. Write the verb in brackets as an ing form or infinitive.1) Im interested in _ (do) both of them.2) It involves _ (tell) people what to do.3) So would you like _ (enroll) for both of them?4) Yes, but I cant afford _ (take) any more time off this month.5) Online means you train by

10、 _ (use) the Internet.6) Oh, I see. I remember _ (do) something similar by post.7) The problem is that Id prefer _ (have) a course with other people in a room8) If I do it online, I wont have the opportunity for _ (network) with people.9) If Im working at my desk I always stop _ (answer) the phone10

11、)The other thing is that if you want _ (do) both courses, its 2. Read this conversation. Underline the correct word.Manager: Hi, Sergio. Take a seat. (1) Would / Do you like to have a coffee?Sergio: That would be nice. Two sugars, please.Manager: Oh Im sorry. I didnt remember (2) to ask / asking for

12、 any this week. I only have milk, Im afraid.Sergio: No problem. Ill have it black, please.Manager: Really? I (3) cant stand / hate to drink it without milk. Anyway, about your course. Weve (4) arranged / recommended sending you away for a few days rather than doing it online. Is that OK with you?Ser

13、gio: Sure. I always (5) prefer / enjoy to work with a group of people rather than on my 语法小结要点解释语法小结要点解释：1) 在动词+介词后使用-ing形式：eg. Shes working on fixing the problem. Have you thought of moving into sales? Im interested in seeing your plan for this.2) 在一些固定动词后使用-ing形式，这些动词包括consider, delay, dislike, en

14、joy, mind, postpone, practise, recommend, suggest等。eg. Have you considered changing the color? Would you mind waiting? Lets postpone training everyone until next month.3) 一些动词只跟不定时，这些动词包括afford, arrange, decide, manage, want等。eg. We cant afford to do this. Shall we arrange to meet again in an hour?

15、Do you want to take this course?4) 一些动词既可跟-ing也可跟不定式，这些动词包括advise, propose, begin, continue, like, prefer等。eg. We advise you to take two weeks off. / We advise taking two weeks off.5) 一些动词跟-ing和跟不定式意思会有很大不同。eg. I stopped working there years ago. I stopped to work on this new project.另外一些动词则没有什么区别。eg

16、. We prefer to stay at home during the week. / We prefer staying at home during the Student B: Read this memo from your training manager and discuss which courses might be suitable. Try to use some of these phrase: Id like / I wouldnt like Im (not) interested in Im quite good at I cant afford My job

17、 Please note that we still have places available on the following one-day courses. All training takes lace in our training rooms. Please arrange to meet with me as soon as possible to discuss your needs and requirements in order to enroll you.The courses are as follows:effective sellingpresentation

18、skillsnegotiating by phonecross-cultural awarenessteam building leading a projectspreadsheets and databasescomputer skills 1 & 2 (building and maintaining a website)To: All staffFrom: The training managerSubject: Available training courses this autumnWhich courses would you like?Would you prefer?Do

19、you want?Are you interested in?How good are you at?How much of your job involves?Id like / I wouldnt likeIm (not) interested inIm quite good atI cant afford My job ReadingListeningListeningWritingResponding to a letter of complaintThe importance of listeningGood and bad listenerShowing youre listeni

20、ngSpeakingA letter of complaintVocabulary8.2 Showing youre listeningLinking Vocabulary preparationDistraction 分心，注意力分散分心，注意力分散Conflict n. 冲突冲突Compromise n. 妥协，让步妥协，让步Coach v. 指导指导Reserve vt 推迟做出推迟做出Feedback n. 反馈反馈Formulate vt. 系统的阐述系统的阐述Coffee maker 咖啡机咖啡机Purchase n. 购买的东西购买的东西Halve vt. 把把减半减半Restr

21、ucture v.结构重组结构重组Atmosphere 气氛气氛Line manager 部门经理部门经理Following prep 在之后，由于Legal action 法律诉讼Discovery approach “发现法”教学模式Room service 酒店客房送餐服务Swap 交换Doubled-book 重复预订Sentiment n. 情感色彩Voucher n. 优惠奖券Reading1. How do you know when someone is listening to you? (a good listener)Look like he/she cares abou

22、t my remarksShow interestAsk relevant questionsWith direct eye-contact and an attentive expressionWithout any look of distractionNot doing other work, like answering emails or looking at the screen of his/her 2. Read this article about listening. In some lines there is one extra word. Write it at th

23、e end of the line. Write CORRECT if there is no extra word.The importance of listening0. Women tend to be very good at it. Men are usually the worse. Not doing1. it might lead to conflict but using it such effectively can lead both sides to2. Comprise and agreement. Listening and more importantly, t

24、hat showing3. Youre listening is one of the most useful skills as in business. Firstly, you 4. can use it to coach and develop your staff by asking them questions 5. and for reserving your comments or feedback for later. Secondly, effective6. listening means to avoiding interruption or formulating a

25、 response even7. Before the other speaker has been finished. This can prevent disagreement 8. Take on angry customers on the phone, for example. A few simple phrase 9. To show you see their few point of view will calm them down and make10. Them ready to be helped by. So next time youre preparing to

26、speak, pause 11. and ask yourself: Have I listened to them? Do they know Ive listened? THESUCHTHATASCORRECTFORTOBEENONFEWBYCORRECTSpeaking: Showing you are listening1. Work in pairs and practise using the expressions to show youre listening. Take turns to talk about the following topics for one minu

27、tes. The other person uses the phrases to show they are listening.1) Describe what you did after work last.2) Explain a difficulty or problem you are currently having with your work.3) Complain about something you have recently Vocabulary : linking phrases1. Read the letter and then answer the follo

28、wing questions.1st MayDear Mr Le FeverFollowing the recent experiences of two of my staff with your training company, I have decided to send you some feedback based on their comments.On the 25th April, they attended a two-day computer course in creating PowerPoint presentations. However, on the firs

29、t day the trainer arrived 30 minutes late, which was followed by a further delay due to a room change. As a result of this nearly 90 minutes was missed. In addition to this, my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being t

30、old what to do.Despite having been very satisfied with your services in the past I may have to reconsider sending staff in the future. I would be grateful to hear any comments you have to make either by phone or in writing.I look forward to hearing from you.Yours sincerelyMrs A HeneageHuman Resource

31、s 1) The purpose of the letter?2) What happened?3) What action the sender requires?The purpose of the letter is always in the first paragraph of the letter. In this case the purpose is to complain.The explanation of what happened is in the second paragraph where more detail is given to support the f

32、irst paragraph. The final paragraph should explain the action the sender requires. The sender wants to receive an 2.Look at the words in bold in the letter: write them into this table.Cause and effectcontrastingAdditional informationBecause ofFollowingdue toAs a result ofHoweverNeverthelessdespiteIn

33、 addition toFurthermoremoreover3. Complete sentences 1-6 with a suitable word or phrases from the table.1) I am writing _ a problem with a product I recently bought from you.2) The advert contains misleading information. _, it is unsuitable for children.3) I have complained about this twice before.

34、_, you have continually taken no action to resolve the issue.4) _ having written to them, she has received no reply.5) We will no longer use your services in the future. _ we will be contacting our lawyers to discuss possible legal action.6) _ further increases in your prices, we are changing Writin

35、g: A letter of complaintWork in pairs. You will write a letter to each other and then write the reply.You recently stayed at a hotel. Your partner is the manager. Read the notes on the problems. There was no record of the booking at reception I waited 45 minutes. The meeting room was double-booked h

36、ad to meet clients in smaller room. The towels were not changed in the bathroom overnight room service said this was hotel policy based on environmental Write a letter to the hotel manager. Write 120-140 words using appropriate linking words or expressions. Swap letters with your partner. Now you ar

37、e the manager. Write a reply to the letter. Respond to each complaint, again using appropriate linking words or Possible answersDear Sir or Madam,Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your service. I arrived at recepti

38、on at 6am on 7th November to find there was no record of my booking. As a result of this I waited 45 minutes. The following day, my two clients and I were delayed due to the meeting room being doubled-booked. Eventually we were given another smaller room. Finally, towels were not changed overnight. Room service explained that this was because of the hotels “environmentally friendly” policy. While I agree with the sentiment of this policy, I dont think that changing at least one towel i