酒店情境英语-清理客房

1、Cleaning the Room1、Words and expressions3、The basic etiquette of cleaning the room2、Introduction4、Classic dialogue5、Useful sentences6、The basic methods of cleaning the room7、Room statusn convenient knvi:njnt adj. 方便的 Eg: It will be a convenient way for shopping. n disturb dist:b v. 打扰；妨碍n vacuum vkj

2、um vt. 用真空吸尘器清扫 adj. 真空的n in a mass mes 一片混乱 n turndown service 清洁客房服务n etiquette etiket n. 礼节，礼仪；规矩n emergencyim:dnsi n. 紧急情况；突发事件1、Words and expressions A housekeeper, having a master key, can enter an occupied room only in case of emergency. Personal identification and a request for guests permis

3、sion are both needed before cleaning a room. Besides room cleaning, the housekeeper ought to check the consumption of the expendables in the room, such as things in the mini-bar, and make necessary supply timely. 2、Introduction3、The Basic etiquette of cleaning the roomn 1、如门上有“请勿打扰(DND=Do Not Distur

4、b)”的字牌，则不应进房。n 2、如住客在中午或者下午，甚至黄昏仍未离房，则应向主管报告，交班前交代清楚，或采取某些措施。n 3、进房前一定要先按门铃，或者轻敲房门，即使是空房也应该如此，以防客房里有人。n 4、如果客人在房间里，应礼貌问好，询问客人是否可以清理房间。（Housekeeping. May I cleaning the room now?）n 5、如遇到客人打电话或有访客，应征询客人意见们是否继续进行打扫。n 6、不要触摸客人的贵重物品，也不要随意移动客人的物品，必要时应轻拿轻放，清理完毕放回原位。4、Classic dialogue G=Guest 顾客 R= Roommaid

5、 客房服务员n R: (Knocking the door) Housekeeping. May I Come in ? (敲门)我是客房服务员，我可以进来吗？n G: Come in,please. 请进！n R: Good evening, maam. May I do your room now? 晚上好，女士。我现在可以清理您的客房吗？n G: Sure. Could you tidy up the bathroom first? Ive just taken a bath, and its quite a mass. 当然可以啊。你能不能先整理一下浴室呢？我刚刚洗浴过，里面一团糟。n

6、 R: Certainly, maam. 好的，女士。4、Classic dialoguen （Finish cleaning the room 清理完房间）n G: Is there anything else I can do for you, maam.n 还有什么能为你效劳的吗，女士？n R: Oh, yes, where can I borrow a hair-dryer?n 哦，对了，我在哪里可以借到吹风机呢？n G: Ill send one up right away.n 我这就送上一个来。n R: Thank you, youve been very helpful.n 谢谢

7、你，你帮助了我。n R: Youve welcome. Good night, maam. Have a nice dream.n 不客气，晚安，女士，祝您做个好梦。5、Useful sentences进房前Roommaid(1) Turn-down service. May I come in? 收拾房间了，我可以进来吗？(2) Im sorry to disturb you, but may I cleaning the room now? 抱歉打扰您，我现在可以清理房间吗？(3) Shall I come back ,sir? 先生，要我等会再来吗？(4) What time would

8、 you like me to come back? 您希望我什么时候再来？(5) What time would be better for you ? 您什么时间合适呢？(6) What time would you convenient for you ? 您什么时间方便呢？(7) You can call the front desk when you want your room done. 当您需要的时候，可以给前台打电话。(8) May I come in and check the housekeepers work? 我能进房检查一下服务员清理房间的情况吗？5、Useful

9、sentencesWell, Im a tied up now.Im on the phone.Can you come back later?Sometime after supper would be fine.Could you wait another 30 minutes, please.Guest5、Useful sentences（1）May I vacuum the room now? 我可以吸尘吗？（因噪音较大，客人在打电话则需要询问）（2）May I tidy up your desk? 我帮你整理一下书桌好吗？（3）May I move the things on you

10、r desk so that I can dust it? 为了清洁书桌，我可以移动您桌子上的物品吗？Roommaid5、Useful sentences（1）Sure, go ahead. 好的，请吧。（2）Just leave the things as they are,please. 就让他们放在那里吧（别动它）（3）Id prefer you dont move them. 我希望你别动这些东西。Guest5、Useful sentences6、The basic methods of cleaning the roomn 总体原则：总体原则：从上到下、从里到外、环形清理、干湿分开、

11、先卧室后卫生间、注意墙角；n 清洁用具的准备：清洁用具的准备：清洁篮、洗刷用具（面盆刷、马桶刷、牙刷、百洁布、板刷）、橡胶手套、清洁剂、消毒药、抹布等；n 其中对于抹布（抹布（dishclothdishcloth）的使用要求：）的使用要求： 红色（1dry 1wet）房间抹尘 橙黄色（1dry 1wet）卫生间浴盆 淡黄色（1dry 1wet）卫生间面盆 蓝色（1dry 1wet）马桶 绿色（1dry 1wet）卫生间地面 白色擦杯布杯具专用7、Room statusn VC Vacant Clean 空的干净房/可卖房 n VD Vacant Dirty 空的脏房 n OC Occupied

12、 Clean 住客干净房 n OD Occupied Dirty 住客脏房 n PMU Please Make Up 即扫 n DND Do Not Disturb 请勿打扰 n OOS Out Of Service 维修房（小） n OOO Out Of Order 维修房（大） n ECO Expectative Check Out 预退房8、Translation and practicen G: Is this Housekeeping? n R: Speaking. May I help you? n G: Id like to have someone tidy up the bathroom. Weve just showered, and its quite a mass. Whats more, the children have just played on the bed, so I want to have our sheets and pillow-cases changed. n R: Yes, madam. May I have your room number, madam?n G: Ok, its 1603. By the way