管理学robbinsjudge_ob12_crs_values_emot

1、ConcepTest: Values & Attitudes copyright 2006ConcepTest: Values & Attitudes Ones values reflect what one is striving for (terminal values) and how one should get there (instrumental values).ConcepTest: Values & Attitudes Ones values reflect what one is striving for (terminal values) and how one shou

2、ld get there (instrumental values). Why might two individuals from different sides of the country have different values? Work with a classmate to identify three factors that might influence/create the difference. ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes In general, values are lo

3、ng term and remain constant and attitudes (work related) change because they are context specific. ConcepTest: Values & Attitudes In general, values are long term and remain constant and attitudes (work related) change because they are context specific. Think of a value you have had since the beginn

4、ing of high school and think of an attitude about school that has changed. Share these with your neighbor, and discuss. ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes In general, job satisfaction, organization commitment, and job involvement are the attitudes we consider in organizati

5、onal behavior. ConcepTest: Values & Attitudes In general, job satisfaction, organization commitment, and job involvement are the attitudes we consider in organizational behavior. If someone is dissatisfied with their job, what kinds of behaviors might result each day at work? Discuss with a neighbor

6、.ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes Alyssa engaged in an OCB, or organizational citizenship behavior. She did something positive for the organization above and beyond her formal job description by cleaning up and bringing an additional recycling bin (which made it more con

7、venient for others in the organization to recycle).ConcepTest: Values & Attitudes Alyssa engaged in an OCB, or organizational citizenship behavior. She did something positive for the organization above and beyond her formal job description by cleaning up and bringing an additional recycling bin (whi

8、ch made it more convenient for others in the organization to recycle).What other kinds of things could someone do at work that would be an OCB? Identify 5 things with your neighbor. ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes The performance to satisfaction relationship suggests th

9、at if you perform well, youll feel satisfied. Loris mother was suggesting that relationship. ConcepTest: Values & Attitudes The performance to satisfaction relationship suggests that if you perform well, youll feel satisfied. Loris mother was suggesting that relationship. Have you felt like Lori? Di

10、d you feel better after you accomplished something? Discuss with a friend whether or not you think this theory is believable. ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes True. As job satisfaction increases, absenteeism decreases (and vice versa). ConcepTest: Values & Attitudes True

11、. As job satisfaction increases, absenteeism decreases (and vice versa). Have you ever called in sick (when you werent really sick) to a job you werent very satisfied with? Discuss with a friend.ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes With Jessica, her positive attitudes are li

12、kely to be driving her behavior. ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes Because Marcus is using his behavior to draw conclusions about his attitude, he is demonstrating the behavior to attitude relationship. ConcepTest: Values & Attitudes Because Marcus is using his behavior t

13、o draw conclusions about his attitude, he is demonstrating the behavior to attitude relationship. Have you ever felt ambivalent about something, thought about your actions, and then drawn a conclusion about how you felt? Discuss with a friend. ConcepTest: Values & Attitudes ConcepTest: Values & Atti

14、tudes Country X is individualistic, and Country Y is collectivistic.ConcepTest: Values & Attitudes Country X is individualistic, and Country Y is collectivistic.Recall that individualism and collectivism are country level variables-they reflect the attitudes of a country, in general. Do you think th

15、at everyone in a given country has the same values? What other variables besides national context influence an individuals values? Discuss with a friend.ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes Rokeachs value survey measures both instrumental and terminal values.ConcepTest: Valu

16、es & Attitudes ConcepTest: Values & Attitudes The goals an individual hopes to achieve by the end of his/her life are called terminal values. ConcepTest: Values & Attitudes The goals an individual hopes to achieve by the end of his/her life are called terminal values. Research suggests that values d

17、iffer by age cohort. Work with a neighbor to identify 3 values that college students today have and 3 different ones that their grandparents have.ConcepTest: Values & Attitudes ConcepTest: Values & Attitudes The Globe framework updates Hofstedes work on values across national cultures. ConcepTest: V

18、alues & Attitudes ConcepTest: Values & Attitudes Because there is not a great deal of social and emotional distance between those at the top of organizations and those at the bottom, Country A is low on power distance. ConcepTest: Values & Attitudes Because there is not a great deal of social and em

19、otional distance between those at the top of organizations and those at the bottom, Country A is low on power distance.What would a university in Country A look like? Discuss with your neighbor. ConcepTest: Mood & Emotion ConcepTest: Mood & Emotion Amazing Customer Service is requiring a great deal

20、of emotional labor. ConcepTest: Mood & Emotion Amazing Customer Service is requiring a great deal of emotional labor. Bill collectors often have to be negative and demanding to everyone they talk to. Discuss with a classmate whether a bill collector position requires a lot emotional labor. Why or wh

21、y not? ConcepTest: Mood & Emotion ConcepTest: Mood & Emotion Whenever a person feels something but has to display the opposite emotions, emotional dissonance occurs. ConcepTest: Mood & Emotion Whenever a person feels something but has to display the opposite emotions, emotional dissonance occurs. Reflect, with a neighbor, on a time that you experienced emotional dissonance and discuss how it felt as well as any side effects that occurred. ConcepTest: Mood & Emotion