旅游英语教学大纲

1、哈尔滨传媒职业学院教 学 大 纲专 业 2013级旅游、酒店专业 学 年 2014-2015学年第一学期 讲授课程 旅游英语 任课教师 刘志娟 一、课程性质和任务旅游英语是由人民邮电出版社全国发行的全国高职高专旅游专业工学结合规划教材，该课程是供高职高专的旅游专业，酒店专业的大二学生第一学期的专业必修课。通过该课程的讲解，学生能读懂语言一般难度题材的文章，学会旅游专业基本的阅读技能、技巧。全面提高学生的听，说，读，写，译的基本技能的培养。使各种语言技能综合发展，相辅相成，互相促进。使学生打下扎实的语言基础，掌握良好的语言学习方法，提高文化素质，以适应社会发展和经济建设的需要，进而提高旅游专业学

2、生的综合素质，提高竞争能力，促进学生的就业。二、教学目标（一）知识目标：根据专业人才培养方案和就业市场对人才的培养要求，使学生掌握能够符合就业需求的专业英语技能。（二）能力目标：通过现代化教学手段，培养学生对专业英语的掌握能力。（三）素质目标:提高学生的专业英语运用能力，培养学生的职业能力及素养。三、教学内容Item 1 Meeting TouristsContentsI. The Writing of Tour Guide SpeechA. Discuss the following questions 1.What should you do before meeting the gues

3、ts? 2.How to meet the guests at the airport?II. Tips for meeting a tour group at the airport 1.Make sure the arrival time of the tourists vehicle before going to receive the tourists. 2.Contact the bus driver, inform him/her of the starting time and meeting place. Be sure to get the destination half

4、 an hour earlier3.Arrive at the destination half an hour earlier, talk with the driver over the best parking place. 无Then contact the information desk of the airport (railway station, dock), verify the exact time of tourists arrival.4.Before meeting the tour group, inform the baggage clerk where and

5、 when to fetch baggage and where to send the baggage.5.Before the tour group comes out, stand at a visible place where passengers exit ,with receiving sign held high in the hand. On the sign, there should be the name of the tour group ,the number of the group, and the name of the tour leader.II. Rea

6、ding and TranslatingThe Word Tourism Organization -WTOIII. Simulated Writing Reservation Application Form 酒店预订单IV. ComplementEmphasis Part IChapter 2 Help with lodgingContentsI. The Writing of Tour Guide SpeechA. Discuss the following questions1.On the way to the hotel, what information about the ci

7、ty and the hotel should be given to the tour group.2.What main points should be included in a welcome speech?B. Tips for “On the way to the hotel ” 1.Address a welcome speech. 2.Introduce time difference and ask the tourists to adjust the time. 3.Introduce the local circumstances. 4.Briefly introduc

8、e the scenes that the tourists can see along the way. 5. Announce the schedule after check-in.II. Reading and Translating What is China Like III. Simulated Writing Notices IV. ComplementEmphasis Part IItem 3 Enjoy food and beverageContentsI. The Writing of Tour Guide SpeechDiscuss the following ques

9、tions1.Where should the tour group check in? Is it necessary for them to wait together? Why?2.After check-in ,whose room number should the guide remember clearly? What else information should the guide know about him or her?II. Tasks.Task 1 Booking a Table Task 2 Ordering Dishes Task 3 Enjoying Chin

10、ese FoodIII. Reading and Writing Legend about the DragonIV Simulated Writing Invitation V. Complement Chinesestyle dishes Emphasis Part IItem 4 Arranging with Tourists for ItineraryContentsI. The Writing of Tour Guide SpeechA. Decide whether the following statements are true or false. Tell the reaso

11、n.1.If the tour group is accompanied by a foreign escort, let the escort make the room assignment.2.As for the laundry service of the hotel, it is not necessary for the guide to advise the tourists not to send delicate or very shrinkable items.B. Tips for introducing the Facilities of the Hotel. The

12、 main facilities the tour guide should introduce. 1.Foreign exchange desk. 2.Chinese dining-hall and western dining-hall. 3.Recreation center. 4.Shopping center, 5.Comfort stationII. Reading and Writing Four Great Traditional Festivals of ChinaIII. Simulated Writing Reply to Letters of Complaint IV.

13、 Complement Chinesestyle dishesEmphasis Part IItem 5 Guiding in SightseeingContentsI. The Writing of Tour Guide SpeechA. Discuss the following questions:1.What information should an itinerary include?2.If the weather isnt fine for you to carry out the itinerary for outdoor activities, what should th

14、e guide do?B. Tips for discussing the itinerary.1.When the tourists propose some modification or ask for new tour items:(1)Inform the travel agency; arrange the reasonable and possible items.(2)As for the items which need extra expense, tell the tour leader and the tourists in advance, and collect t

15、he charge according to the relevant standard.(3)As for the requirements ,which are too difficult to meet ,give a detailed explanation to the tourists patiently.II. Reading and WritingTask 1 Seeing a Peking Opera Task 2 Celebrating the Spring Festival Task 3 Appreciating Chinese TeaIII. Simulated Wri

16、tingLaundry List IV. Complement Emphasis Part IIItem 6 Experiencing Chinese CultureContentsI.The Writing of Tour Guide SpeechA. Discuss the following questions1.If there is a tourist who is Muslim or vegetarian,what should the tour guide do?2. If there is a tourist who is allergic to monosodium glut

17、amate(味精),what should the guide do?B. Tips for enjoying the first meal.1.Get to know the tourists requirement for having dinner and inform the clerk in the food and beverage department.2.Tell the tourists where and when they will have dinner, whether the dinner is Chinese food or Western food, and w

18、hat they should pay attention to.3.Lead the tourists to the dining-hall and seat them.4.During having the dinner, move around to ask the tourists whether they are satisfied with the dinner and solve any problems for them.5.Make sure the others are satisfied with the dinner, such as driver ,tour lead

19、er, etcII. Reading and WritingMinority NationalitiesIII. Simulated WritingRegistration Form IV. Complement Chinesestyle dishes Emphasis Part IIIItem 7 ShoppingContentsI. The Writing of Tour Guide SpeechA. Discuss the following questions: 1. On the way to the scenic spot, is it necessary to reconfirm

20、 the itinerary of that day?2.On the way to the scenic spot ,besides introducing the scenery on the way ,what else should a guide tell the tourists?B. Tips for services on the way to the scenic spot.1.Reaffirm the intra-day activities, including name of the scenic spot, the time needed on the way ,vi

21、siting time needed, time for the lunch or for dinner, the shopping schedule, and so on.2.Introduce the scenery on the way.3.Introduce the scenic spot that will be visited.II. Reading and WritingTask 1 Assistance on Tourist's Shopping Task 2 Buying Souvenirs Task 3 Bargaining in a ShopChinas Four

22、 Great InventionsEmphasis Task 3Item 8 Handling ComplaintsContentsI. Discuss the following questions:1.How much do you know about Tian anmen Square?2.What is the south end of Tiananmen Square?II. Tips for Services of the scenic spot:1.After arriving at the scenic spot ,before getting off ,tell the t

23、ourists to remember the type, the color, the sign and the number plate of the coach ,the parking place and the time of setting off.2. After getting off ,lead the tourists to the sketch map of the scenic spot ,tell them the route of sightseeing, the time needed ,the time for gathering and venue.3.Tel

24、l the tourists what they should pay attention to.4. Pay attention to the tourists safety and count the people momentarily.III. ReadingTask 1 Handling Complaints about Waiter's Rudeness Task 2 Handling Complaints about Housekeeping ServiceEmphasis Task 2Item 9 Handling EmergenciesContents:I. Disc

25、uss the following questions:Task 1 Looking for the Lost Tourist Task 2 Handling the Loss of Luggage Task 3 Helping the Sick TouristEmphasis. Task 1Item 10 Seeing off the touristsContentsI. Discuss the following questions:1.Where shall the tour guide deliver the farewell speech?2.What information shall a farewell speech include?II. Tips for seeing off the tour group: Departure for Outgoing Checklist:1. Set up a departure schedule with the hotel.2. Check the flights on schedule.3. Check the