酒店专业词汇表

1、glossary hotel language 专业词汇表专业词汇表-酒店语言酒店语言 fo-front office-前厅部 concierge- 礼宾部 fd-front desk-前台 service center-服务中心 executive floor- 行政楼层 health club-健身中心 pa-public area- floor-楼层 hskp-housekeeping-客房部 laundry-洗衣房 linen lininroom-布草房 locker room 更衣室f&b-food & beverage -餐饮部chinese restaurant-

2、中餐厅western restaurant-room service-送餐部beverage-酒水部banquet 宴会kitchen-厨房stewarding-s&m-sales & marketing 市场销售部pr-public relationstraining-培训部hr-human resources人力资源部clinic-医务室finance-财务部it / edp office-电脑房cost control-成本控制receiving 收货部store room-仓库cashier 收银purchasing-采购部engineering-工程维修securit

3、y-保安部executive office行政办公室hotel positions酒店职位酒店职位gm-general manager-总经理rm-resident manager-驻店经理dgm-deputy depjuti general manager-副总经理dh-division heads (director) / department head- 部门总监 / 部门经理assistant manager- 副经理supervisor-主管captain-领班attendant-服务员hostess-迎宾员bartender-吧员waiter/waitress-男女服务员order

4、 taker-接单员secretary - 秘书a/ca/c： air conditioning 空调account account 客户客户a company or individual which often consume in the hotel and is recorded in the database.经常在酒店消费并已经记录在酒店客户档案中的公司或个人。allocation allocation 房间分配房间分配 room blocked / held for specific customer 房间预留给特定的客户amenityamenityan item or gift

5、for the guest with compliments from the hotel. liquor lik , fruit basket, etc. 免费提供给客人的用品或礼物，如饮料或水果篮等。asapasap： as soon as possible尽快average rate / check:average rate / check:平平均房价均房价/ /人均消费人均消费ratio between the accommodation / restaurant turnover and the number of rooms / covers. the amount of the

6、average rate /check depends on guest segmentation.( e.g. the corporate guest pays a higher price than the group guests)住房或用餐收入与可用房间数或餐厅总座位数的比率。平均房价/ 人均消费的高低取决于顾客类别.（比如商务客人支付的价格就比团队客人要高）back of the house = back of the house = supporting department supporting department 酒店后台支持部门（后线酒店后台支持部门（后线部门）部门）par

7、ts of the hotel with which the guest does not normally come into contact with i.e. personnel, housekeeping, engineering, finance, etc.客人通常不直接接触的部门，如人事部，客房部，工程部和财务部等。b & b:b & b: bed and breakfast 住房与早餐block block 保留（房间）保留（房间）room or rooms that are being hold for the guest on a certain date.

8、在固定日期为客人保留房间brunch brunch 早午餐早午餐a meal served after breakfast but before lunch and taking the place of both.在早餐时间之后和午餐时间之前的用餐，取代了早餐和午餐。cctv cctv 保安监控系统保安监控系统check in / check out check in / check out 登记入住登记入住 / / 结帐退房结帐退房all transactions completed for renting and vacating a room. 入住房间及离店退房时的所有手续clien

9、t segment client segment 客户分类客户分类grouping of customers with similar purchasing or traveling attitudes (e.g. business individuals, leisure groups) 具有相似消费或旅行目的的顾客群（比如商务散客，旅游团体等）complimentary amenities complimentary amenities 免费客用品免费客用品e.g. shampoo, soap and shower gel etc.比如洗发液，香皂和浴液等。corporate contra

10、ct corporate contract 商业合同商业合同agreement under which a company has an agreed rate. 与公司客户签定的合同价格及条款cost of sales cost of sales 销售成本销售成本cost of products consumed 消费产品的成品credit card credit card 信用卡信用卡the card that a guest may use to charge for hotel services. i.e. american express, visa, master etc. 客人客

11、人使用的用于支付酒店服务的银行卡，如美国运通卡，维萨卡和万事达卡等等。day use day use 白天用房白天用房room used during the day time.只用于白天的客房deposit deposit 押金押金sum of money paid on account to confirm a reservation.支付用于确认预订的一笔钱discount discount 折扣折扣percentage taken off from rack room rate or menu price, e.g. corporate rate, travel agent rate，

12、etc.在房间门市价或菜单公布价格基础上给予的优惠百分比，如公司协议价，旅行社价格等等。d.n.d d.n.d 免打扰免打扰a special request by guest who does not wish to be disturbed. 客人提出的不希望被打扰的要求double room double room 大床房大床房room with a double bed 带有一张大床（双人床）的房间express check-out express check-out 快速结帐快速结帐range of services enabling an accelerated check-out

13、. 加快结帐速度的服务extra bed extra bed 加床加床a portable single bed which can accommodate an additional guest. also known as roll-away bed.提供给额外客人住宿的折叠床，也指带滑轮的床。 eta / etd eta / etd： expected to arrive / expected to depart 预计抵达时间 / 预计离开时间fitfit：frequent individual traveler 旅行散客flip chart flip chart 白纸板白纸板easel

14、 supporting a note-pad large enough to be seen from a distance 用于放置白纸的支架front of the house front of the house 酒店前台部门酒店前台部门those parts of the hotel facility which the guest comes in direct contact i.e. front office, food and beverage department.直接面对客人提供服务的部门，如前厅部，餐饮部等。f/uf/u：follow up 跟进落实fyifyi：for

15、your information 敬请告之g.d.s g.d.s 全球分销系统全球分销系统global distribution system. electronic reservation system used by travel agencies and airline companies to reserve airplane tickets, rent vehicles or book hotel rooms.(e.g. amadeus, galileo, sabre , world spam, etc)电子预订系统，旅行社及航空公司用于预订机票，租用交通工具或预订酒店客房。g.o.

16、pg.o.p：gross operating profit 营业毛利润guest history guest history 客史记录客史记录records showing details of guests previous visits to our hotel e.g. address, length of stay, credit cards used, room preference, smoking or no smoking, etc.显示客人以前入住酒店时所留下的信息记录，如地址，入住晚数，所使用的信用卡种类，喜欢的房间类型，抽烟还是不抽烟等等。h.a.c.c.p.h.a.c.

17、c.p.：hazard analysis and critical control points 风险分析及关键控制得分house use rooms house use rooms 内部用房内部用房non-revenue producing guestrooms occupied either on a permanent or temporary basis长期或暂时的被占用的无收入的客房in-house guest in-house guest 在店客人在店客人all guest that are registered with the hotel 所有在酒店登记在册的住客layout

18、layout 布置布置different table and chair set up style like theatre style, classroom style, u-shaped and boardroom, etc.房间桌椅的不同摆放形式：剧场式，教室式，u型台和董事会议室等。long stay long stay 长住客长住客all stay which is above 14 days will be entitled to the long stay rate or benefits.所有入住酒店超过14天以上的客人可以享受长住的优惠价格或措施。management tea

19、m management team 管理层管理层it includes hotel gm, dgm, rm, division heads and department heads.包括酒店的总经理，副总经理，驻店经理，部门总监和经理。marker marker 白板笔白板笔thick felt-tipped pen to be used on whiteboard or flip chart 用于在白板纸上写字的粗墨水笔。mdmd： managing director 管理总监no show no show 应到未到应到未到room for which the customer neither shows up nor cancels 已预订客房的客人未到酒店也未取消其预订。occupancy occupancy 出租率出租率/ / 开房率开房率ratio% of number of rented rooms let divided by num