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1、1;.2;. Manager: Good morning, Ladies and Gentlemen! Welcome to our training program. New Employees: Good morning. Manager: As you know, all our new employees will have an orientation training before they start working. Please come to the first orientation meeting tomorrow morning where we will intro

2、duce you to the rules and regulations about our hotel. New Employees: Excuse me, could you please tell us where we should start from? Click here to listen3;. Manager: Well, I think the first essential thing is the appearance. From now on, youll be working for this hotel, and your personal appearance

3、 and behavior are essential. You should always keep clean and tidy, pay attention to your hair, uniforms, shoes and nails. And you, Gentlemen, are not allowed to have a beard. New Employees: What else should we pay attention to? 4;. Manager: You should also remember you are working in a team. So tea

4、mwork is of particular significance. New Employees: You mean we should be good team players? Manager: Yes, and you must know the hotels services well. I think thats all I have to tell you for the present. Thank you for coming and see all of you tomorrow morning. New Employees: See you tomorrow. 5;.M

5、s. Wang: Ms. Li, could you tell me how to operate the laser printer? Ms. Li: Yes, let me show you. First, switch the printers power on. The power switch is here, OK? Ms. Wang: Uh-uh . Ms. Li: Next, open the menu for Print. Ms. Wang: Yes, Ive got it. Ms. Li: Then set the page number and the number of

6、 copies. Click here to listen6;.Ms. Wang: What if I want two copies of the file? Ms. Li: Then, click the number of copies, thats 2 in your case. And here it is. Got it? Ms. Wang: Yes, I think so. Can I try now? Ms. Li: Of course. How do you feel about using this new system? Ms. Wang: I am pretty com

7、fortable with it. Thank you. Ms. Li: You are welcome. 7;.Here is a group of short dialogues. Following the examples and make more conversations with your partner. Task: Talk about the orientation training for a company. Click here to listen8;.Task: Ask about the bonus of the ABC Co., Ltd. Click here

8、 to listenHere is a group of short dialogues. Following the examples and make more conversations with your partner. 9;.Task: Ask about how to cope with a guests demand. Click here to listenHere is a group of short dialogues. Following the examples and make more conversations with your partner. 10;.T

9、ask: How much do you want to earn a month if you are employed by a company? Click here to listenHere is a group of short dialogues. Following the examples and make more conversations with your partner. 11;.1. Imagine your company has to hire some new employees. Every employee has to be trained befor

10、e being put into work positions. You and Bill are discussing the training program. Fill in the blanks according to the Chinese version provided.12;.You: Hi, Bill, may I discuss the training program with you. Bill: Sure come in. Have a seat, please. Whats the problem? You: Now were going to _(说聘用更多人员

11、). One problem we have here is _ _(说由谁来培训和监管新员工 ). These days, were a bit shorthanded, and it costs a lot to train new employees.hire more people hirewho will traintrain and supervise and supervise the new employees we hire. 1. Imagine your company has to hire some new employees. Every employee has

12、to be trained before being put into work positions. You and Bill are discussing the training program. Fill in the blanks according to the Chinese version provided.13;.Bill: What kind of training are you going to offer? You: Two weeks training with an additional week for each new employee working und

13、er a supervisor. _ _(说培训一个员工上岗独立操作一般要花3周时间). But in the last week, the productivity of the supervisor usually drops by 50%. Bill: Thats where youre wrong: _ (告诉他错在培训班时间过长). Nowadays, almost all operations are computerized. It might be possible to reduce the training time with the help of the compute

14、r. Normally, it takeshe can work on his wonthe training sessions are too long training sessionsthree weeks to train an employee before he can work on his own. 1. Imagine your company has to hire some new employees. Every employee has to be trained before being put into work positions. You and Bill a

15、re discussing the training program. Fill in the blanks according to the Chinese version provided.14;.You: (说多数新员工根本不懂计算机,因此教他们使用计算机也需要时间)_. _So the training time cant be reduced. Bill: Then why dont you change to group supervision, with one person supervising the whole group. _ (告诉他这种方式可以缩短培训时间)and

16、free up your supervisors.But the new employees dont knowdont know anything aboutThat way you cancut downanything about the computer and it also takes time to train them to use the computer. cut down the training time 1. Imagine your company has to hire some new employees. Every employee has to be tr

17、ained before being put into work positions. You and Bill are discussing the training program. Fill in the blanks according to the Chinese version provided.15;.2. Imagine you are a security officer from Security Department. You are explaining to the new employee about the security system in the hotel

18、. Play your role according to the clues given in the brackets .16;.You: Please sit down. Mr. Wang. I would like to give you some information on the security system in our hotel, _.(主要是关于防火和办公室安全方面。) Employee: Thank you.mainly on fire prevention and office safety fire prevention2. Imagine you are a s

19、ecurity officer from Security Department. You are explaining to the new employee about the security system in the hotel. Play your role according to the clues given in the brackets .17;.You: All the rooms are equipped with smoke sensors, .(并由自动喷水系统控制。) Employee: May I know if the pipes of the sprink

20、ler system are in the basement? You: Yes, they are. . (讲解完毕我就带各位到处看看。) and controlled by the automatic sprinkler system. automatic sprinkler systemIll show you around after the talk showaround2. Imagine you are a security officer from Security Department. You are explaining to the new employee about

21、 the security system in the hotel. Play your role according to the clues given in the brackets .18;.Employee: By the way, where is the exit? You: There is . (在每个楼层走廊的两端都有一个安全出口。) Employee: What if anything urgent happens in the elevator? You: _. (你可以拨打电梯电话上的应急号码。) one at either end of the corridor o

22、n each floor corridorYou can dial the emergency number on the telephoneemergency numberset there 2. Imagine you are a security officer from Security Department. You are explaining to the new employee about the security system in the hotel. Play your role according to the clues given in the brackets .19;.Nowadays many people consider bonus as a form of salary.现在许多人把奖金看作是工资的一种形式。We always get quite a handsome bonus

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