酒店《存档》培训活动纲要

1、a hotelxxx大酒店training activity outline培训活动纲要task:filing 任务:存档code序号:rm-res-a070objectives：at the end of this session reservations sales associates should know how to take responsibility in making sure that all documents, reservation material, correspondence and other papers are properly put away in

2、respective files daily.目的:在课程结束的时候，预 订 部 销 售 文 员 应懂得每一天都有责任将当天所有预订部的各种文件资料归档。 standard ：reservation sales agents are responsible to ensure that all documents, reservation material, correspondence and other office papers are protected and kept in good condition by putting them away in respective file

3、s or filing systems at the end of their shift each day. all reservations material including reservations forms and billing authorizations will be filed under the reservations arrival date so they are easily accessible in the event of any queries.dures 标准:预 订 部 销 售 文 员 责任在每天结束时将所有文件，预订资料，信件，传真等其他资料以规

4、定方式存档。所 有 预 订 材 料 包 括 预 订 单 及 被 授 权 的 帐 单 将 在 预 订 抵 达 日 被 存 档 ， 如有 任 何 疑 问 可 以 顺 利找到。 resources:flip chart, handout培训器材:白板，白板纸，培训资料method 培训方式training steps培训步骤time时间introduction介绍lecture教学式prepared on flip chartcontents内容lecture & explanation教学式与讲解summary总结show “ w.i.f.m” (objectives)显示课程目的so t

5、he objectives of this session is: (refer to objectives of this s&p)今天这堂课的目的是：（参考标准与程序）the main content of this course should be:这节课会分为三个部分来讲解：l filing procedure存档程序show steps on prepared flipchart. explain reason for each step. ask trainees to comment and question on each step. 将所有程序的主要内容事先写在准备好

6、的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。review key points:回顾要点：1. ask questions and have participant explain the standard and its importance. 提问并请参与者解释标准及其重要性2. summarize critique points applicable to entire group 总结评估过程中对整组有用的要点3. reinforce and discuss the point: 加强并讨论以下要点：l all the correspondence will be filed according to the arrival date of the reservation.所有资料都应按照抵达日期存档l filing of process