星级酒店消防紧急程序及预案范本资料

1、一、防火安全委员会Fire-prevention Security Committee防火安全委员会是酒店防火安全工作的最高领导组织，由副总经理任防火安全委员会主任，另 由总工程师及其他部门成员组成。Fire-preve nti on security committee is the utmost leadi ng orga ni zati on of the fire-preve nti on work in hotel, composed by Deputy Man agerthe director of the committee, and chief engin eer, staff

2、 fromdepartme nts.防火安全委员会的职责如下：Duties of Fire-preve nti on Security Committee are as follows:1. 全面负责酒店的防火安全工作，贯彻执行？中华人民共和国消防条例？和其他有关消防法规。Be fully resp on sible for the fire-preve nti on work; carry out Fire con trol regulati ons of the People's Republic of China and other related fire-protection

3、 regulations.2 .监督实施各级防火责任制 和岗位防火责任制。建立健全防火制度和安全操作规程。Supervise the implementation of system that each grade is responsible for its own fire-preve nti on work and post fire-preve nti on resp on sibility system. Establish and improve fire-preve nti on system and safety operati on procedures.3 .部署防火检查，

4、总结完善消防工作，定期向当地公安消防监督机关 报告工作情况。Deploy fire-preve nti on check, summarize and perfect fire-protectio n work, report regularly to local public security fire-protecti on supervisor.4 .领导专职消防队开展工作，对员工进行消防安全知识教育，组织消防学习，开展消防宣传活动。Lead full-time firefighter team: educate staff with fire-protectio n kno wledg

5、e, make fire-protecti on propaga ndas.5 . 追查处理火警事故，协助公安消防监督机关 调查火灾原因。Trace fire accident, assist public fire-protection supervisor investigate fire cause.防火安全委员会每月至少组织两次活动，由副总经理负责召集。Fire-protecti on security committee should orga nize two activities every mon th, assista nt gen eral man ager being i

6、n charge of convene.二、火警应急程序Fire alarm emerge ncy procedures消防监控中心的火警反应程序For fire-protection control center:(1) 消防监控中心的当值保安员，一旦发现火警信号，在查明显示区域后，应立即将火警信号 发岀的地点通知总机及以下人员：A保安部经理B 大堂副理C 值班工程师D 总经理E.副总经理F.值班经理G.前台经理H 行政管家Once the Duty Security personnel in fire control center perceive a fire sign, after i

7、dentification of locatio n, should immediately in form host operator and in dividuals below about the fire locati on:A Security Man agerD Gen eral Man agerG Front Office man agerB Assista nt Man agerC. Duty engin eerE Deputy man agerF Duty man agersH Executive Housekeeper(2) 上述八位人员在接到报警后，应迅速携带相关器械工具

8、赶赴报警点(保安部经理带 好对讲机、手电筒；值班工程师带好破拆工具、手电筒；大堂副理带好万能钥匙)迅速进 行火情侦察。The eight individuals aforementioned should at no time go to alarm area with concerned tools. (Security Office manager with pagers, torches; duty engineer with dismantling tools, torches; Assista nt Man ager with master key) to judge the fir

9、e con diti ons.(3) 经查如确认火警事故，大堂副理应迅速向总机通报，由总机通知其他部门A/B级经理；值班工程师应迅速切断电源，关闭空调和煤气阀门；保安部经理应迅速组织就近人员利用 现有的灭火器材进行扑救。In case of a con firmed fire accide nt, Assista nt Man ager should inform host operator immediately, who will in form other man agers(A/B); Duty engin eer should switch off electricity ,shut

10、 dow n air-condition and gas valve; Security Office manager organize staff in vicinity to put out fire with n earby fire applia nces.(4) 经查如果是误报，保安部经理即用对讲机通知监控中心当班保安员，撤除报警信号；大堂 副理则将误报详情告知总机，随时回答客人提岀的询问并向客人解释、表示安慰。In case of a false alarm, Security Office man ager should in form security in dividual

11、in con trol center by pager to lift the alarm; Assistant manager to give a detailed report to host operator and an swer guests' questi ons, comfort ing guests.(5) 消防监控中心当值保安员将火警信号发岀的时间、地点、原因，参加调查人员的部门及姓 名详细记录在值班记事簿上。Duty security in dividual in Fire Control Cen ter to log the time of fire sig n,

12、 l ocati on, cause, and departme nt, n ame of in dividuals in volved in detail.三、酒店员工发现火警的反应程序Emerge ncy procedure for hotel staff1. 当酒店员工发现火警时，应保持镇定，立即到最近的墙式消防处敲碎红色塑料盒上的报警玻璃。If a staff finds fire sign, he should keep calm, go to the nearest alarm box and break the glass of red plastic box.2. 就近拨打电话

13、“ 0”同总机联系，告诉总机如下事项：Con tact host operator by dial“ 0” , offeri ng in formati on below.(1) 报警人姓名(2)所在地点(3)火灾性质、重点(1) caller ' s name (2)fire location(3)nature of fire上述内容要确保总机收听明白。Make sure that the messages are clearly received by host operator.3. 如果发现火势不大，应迅速拿取附近适当的灭火器进行灭火，同时等候灭火人员的到来。If the fi

14、re can be con trolled, try to exti nguish fire by proper fire-exti nguishers in the vici nity, await ing fireme n.4. 如果发现火势已难以控制，应立即离开火场并迅速关闭沿途所有门窗、空调并切断电源。在安 全处等候消防人员到来，向消防人员报告火源的位置，听候消防人员的指挥。If the fire can ' t be con trolled, leave the fire area immediately and shut dow n all doors, win dows,

15、 air-conditions and cut off electricity on the way. Await firemen in a safe place, inform them of the fire locati on and follow fireme n' s comma nd.四、初级火警应急程序Gen eral fire alarm emerge ncy procedures:1. 一旦酒店任何区域着火，当值人员必须立即以最快的方式向消防监控中心或总机报警，同时利 用就近的灭火器进行扑救，总机应将报警人的姓名、部门、着火点及火情性质等记录下来。If a fire

16、is found any where in the hotel, staff on duty should in form fire-protectio n con trol cen ter or host operator as quickly as possible and use nearby fire-extinguishers to put off fire. The host operator should record caller' s name, department, fire location and fire nature, etc.2. 消防监控中心一旦发现监

17、控设备或火警区域当值人员报警，应立即通知保安部经理、值班工程 师及大堂副理，并通过监控设备严密注视火情的发展。On receiving fire alarm from monitor device or staff on duty, Fire-protection control center should immediately no tify Security Office man ager, Duty engin eer, and Assista nt Man ager and watch the process of fire through mon itor device.3. 保安

18、部经理、值班工程师及大堂副理携带相关器械物品赶赴火警现场后，一面要判断火势能否 被控制，一面要根据起火原因、地点指挥附近员工采取相应措施进行补救。Security Office manager, Duty engineer and assistant manager should carry concerned instruments to fire area. At the fire area, they should judge whether the fire can be con trolled, and based on fire cause, fire location, orga

19、nize staff in vicinity to take measures.4. 火灾扑灭后，应将扑救结果和善后处理情况及时逐级报告酒店最高行政管理层。同时，保安部 应负责做好现场保护，调查起火原因、统计火灾损失，然后写岀书面报告，逐级上报至总经理。After the fire, report the outcome and problem disposals to top executive admi nisters promptly stage by stage. In the mean time, Security Office to preserve fire site, in v

20、estigate fire cause, and make a statistic of fire loss and report in writ ing form to gen eral man agerstage by stage.Major fire alarm emerge ncy procedures1. 当酒店在自救无能为力时，大堂副理和值班经理应立即通过总机通知以下人员集中到消防监 控中心，这些人员分别是：1) 总经理2) 所有高级行政人员3) 各部门A/B级经理以上人员将立即组成临时灭火指挥部。When the hotel can ' t con trol fire i

21、tself, Assista nt Man ager and Duty man ager should in formin dividuals below to Fire con trol cen ter through host operator: General Manager (2) All senior administrators (3) A/B grade manager in every department.Aboveme nti oned in dividuals should make upprovisi onal fire comma nd cen ter .2. 临时灭

22、火指挥部根据火势情况，下达如下指令：Based on fire con diti on, Prov in cial fire comma nd cen ter should send followi ng orders1) 切断酒店的煤气供应Cut off gas supply.2) 关闭所有液化气流Cut off all liquid gas.3) 确保消防供水泵运作正常En sure that fire supply pump can work well.4) 确保加压、排烟、应急发电系统运作正常Guara ntee that the pressuriz ing, smoke evacua

23、ti on and emerge ncygen erati on system workn ormally.5) 指挥酒店专职消防队实施救火Comma nd full-time fire brigade of hotels to fire fight.3. 工程部根据指挥中心的指令，立即关闭空调、液化气，切断电源，并开启消防喷淋泵，将所有电梯降至井底；关闭所有客梯，控制好消防电梯。In accorda nee with con trol cen ter' s order, the engin eer ing departmeoS ehaoutebcditi on er,liquefie

24、d gas immediately, cut off electricity, turn on the spray pump, drop all lifts to the bottom;Close all elevators, con trol the fire lift4. 如果火势仍无法控制，临时灭火指挥部应采取以下进一步措施：If fire can ' t be con trolledprtilVisio nal fire comma nd cen ter should take further measures1) 通知总机有关情况，向公安消防队报警。Notify host o

25、perator with related in formatio n and call the public fire brigade .2) 根据现场火势发出紧急疏散等一系列指令Based on the fire condition, send out orders such as emergency evacuation etc.5. 总机一旦接到火灾现场的报告和临时灭火指挥部的指令后，应立即拨打火警电话“119 ”通知公安消防部门，请求救援。The host operator once receives report from fire area and order from prov

26、in cial fire comma nd cen ter should dial “119 ”，in form ing public security fire con trol departme nt for assista nee.6. 值班工程师向消防部门提供酒店的各种资料和图纸，协助公安部门处理有关问题。Duty Engineer to offer hotel information to fire control department, assisting public security departme nt deal with releva nt problems.7. 电话总

27、机要确保指挥中心及消防监控中心的通讯顺畅，准确无误地传达灭火指挥部下达的各项指令，包括对客人、对酒店员工的紧急疏散广播。cast toHost operator to guara ntee the smooth commu ni cati on betwee n comma nd cen ter and fire con trol cen ter, tran smit fire comma nd cen ter' s orders exactly, in clud ing emerge ncy evacuati on broguests and hotel staff.8. 保安部应维

28、持好酒店内外秩序，做好警戒工作，配合公安消防部门做好疏散工作，加强与灭火指挥部的联系。Security Office to keep hotel internal and external order, assist public security fire control center with the evacuati on work and stre ngth the conn ecti on with comma nd cen ter.六、各管理部门的应急措施Emerge ncy policies for man ageme nt departme nt车队负责清理消防通道，保证消防通

29、道畅通无阻。The motorcade is resp on sible for cleari ng up fire con trol pass way, guara ntee that the fire con trol pass way is un blocked.前厅部 Front Office1. 严禁使用所有的客梯。All elevators are forbidde n.2. 控制大堂秩序，稳定客人情绪，解答客人问询。Keep the lobby order, comfort guests and an swer guests uires. ' inq工程部 For Eng

30、ineer Department1. 提供破拆、照明工具和机房钥匙。Offer dismantling, illumination tools and key to machinery room.2. 提供建筑结构、管道、电器线路图等资料。Offer in formati on about con structi on, pipe, and cable layout etc.3. 解救被困电梯和被困火场人员。Rescue men trapped in elevator and fire area.4. 保证水、电供应。Guara ntee water and electricity suppl

31、y.保安部 Security Office1. 等候消防队和公安人员的到来，并带领他们赶赴火灾现场。Await fire control team and public security men, and lead them to fire area.2. 提供对讲机等通讯工具。Offer commu ni cati on in strume nts such as pagers.3. 警戒火场，控制紧急出入口。Be alert of fire area, guard emergency exit and entrance.4. 解救被困电梯和被困火场的人员。Rescue men trappe

32、d in elevator and fire area.5. 控制非火警区域的秩序，防止趁火打劫等混乱现象的发生。Keep orders of non-affected area, preve nti ng chaotic from happe ning such as robb ing etc.管家咅E Housekeeper Departmentt be used i1. 根据指令，疏散火灾现场的客人，疏散过程中不能乘坐电梯。Accord ing to the order, evacuate guests in fire area; make sure that elevator canc

33、ourse.2. 指引客人疏散线路，并提供照明工具。Show guests the evacuation route and offer illumination tools.3. 关闭火灾现场附近所有的门、窗。Shut off all doors, win dows arou nd fire area.4. 客房服务员在客人离开房间后，用水笔在门上标岀“X ”记号。Room atte ndants should mark“ X” on the door after guests leave the room.the door.5. 再次检查客房无人后，在门上标岀“O”记号。Recheck g

34、uest rooms; make sure that nobody is in the room, then mark an“ O”6. 沿途告诫客人需保持安静，不要乱跑，请快步走。On the way tell guests to keep quiet, to walk quickly, not to run about.人资部 HR Department1 .组织受伤人员的救护并护送至医院。Organize rescue the injured and escort them to a hospital.2 .执行指挥部的其他指令。Carry out comma nd cen ter

35、9; s other orders.财务咅E Finance Department1. 财务总监/副总监要保护好重要文件，将其放置于安全地带或将其带离现场。FC/AFC should protect importa nt files, putt ing them in safe area or carry them away from themselves.2. 收银员需从收银箱中取走所有现金，并亲手交给集合点的高级财务人员；若不行，则将收银箱锁好。The cashier should take all cash away from cash box, and hand them to sen

36、ior finan cial pers onnel in evacuation area himself. If he can' t, he should lock cash box.其他部门 Other departments1. 根据指示，派岀灭火人员到现场灭火。According to directions, assign staff to extinguish fire.2. 运送灭火器材到现场。Tran sport fire in strume nts to fire see ne.3. 随时准备执行指挥部的其他指令。Get ready to execute comma nd

37、 cen ter' s other orders.注：Notes:1. 一旦公安消防队到达，所有人员都必须听从指挥。As soon as the fire con trol team arrives, all staff should follow their comma nds2. 所有救险人员使用的通讯语言必须是普通话。The commu ni cati on Ian guage used in fire-fighti ng must be Put on ghua.3. 火警时，酒店传呼机显示“999 ”。In case of fire alarm, there will be-h

38、ou§匍ageron in4. 火警解除时，酒店传呼机显示“000 ”。When fire alarm is released, there will be-houseCpMlgerso n in七、火警紧急疏散程序_Fire alarm emerge ncy evacuati on procedures1. 紧急疏散令的发出Giving emerge ncy evacuati on order(1) 唯有总经理或公安消防部门才能下达全部紧急疏散的命令。Only GM or public security fire control department have the right

39、to give total emergency evacuati on order.(2) 下列人员有权决定部分疏散，封闭危险现场和转移人员的命令。Individuals below have the right to decide partial evacuation, lock the dangerous scene and shift staff.A. 大堂副理Assista nt man agerB. 保安部经理Security man agerC. 值班工程师Duty engin eerD. 值班经理/副总经理Duty man ager/Deputy man ager(3) 根据以下

40、情况可实施部分或全部疏散：Partial or total evacuati on can be carried out, i n case of follow in gs:A .火灾 fireB.煤气或其他有毒物质的泄漏 gas or other poison material leakC .水灾 floodD .断电 electricity cut offE .天花板或建筑设施有倒塌危险ceili ng and buildi ng collapse dan gerF.危险品引起的燃烧、爆炸以及电器故障导致触电、短路等危险Electricity shock, short circuit ar

41、ising from electrical breakdown and burning or explosi on of hazardous articles.G 任何正在或即将发生的、可能导致灾难或人员伤亡的异常和危险情况Any incoming or existi ng abno rmality or dan ger which can cause accide nts or people loss(4) 疏散集合地为酒店。Evacuati on area is hotel.(5) 疏散集合地所需要的设备：Equipme nts n eeded in evacuati on areaA .

42、扩音器(手提式)Megaph one (portable)B 应急照明一无电源的照明装置Wireless emergency illumination instrumentsC.无线通讯设备 一对讲机Wireless commu ni cati on system-I nterpho neD .各部门员工花名册Departme ntal staff n ame listE. 住店客人名单In-house guests list2紧急疏散的基本要求Basic requireme nts for emerge ncy evacuatio n(1) 保持镇静，注意听从应急广播的指令。Keep cal

43、m, follow orders from emerge ncy broadcast(2) 听到疏散令后，不在本部门岗位上的员工应立即返回本部门。Receiv ing evacuati on orders, employees away from their post should retur n to their post immediately(3) 掌握防火阻烟门的开启方向，当疏散时，应根据疏散路线有秩序地到指定地点集合。Master the ope n directi on of smoke-proof kalame in .In evacuati on, assemble order

44、ly accord ing to evacuati on route.(4) 不要使用电梯。Elevator should not be used.(5) 通过烟雾区时，应尽量弯腰前进，最好用湿毛巾捂住自己的鼻子和嘴巴，并且沿着走廊 或楼梯的右边行走。Through the smog area, one should walk bending as much as possible. One had best to cover nose and mouth with wet towel and walk along the right side of corridor or stairs.(6

45、) 疏散时要遵循先客人后员工，老、弱、病、残者优先的原则。Guests should be evacuated first and the n the employee as well as the old, weak, sick and disabled be evacuated first.(7) 财务部将账册及各种采购单据、合同等重要文件锁入防火箱，携带现金和贵重物品撤离 现场.Finan cial departme nt should lock accou nt book and purchas ing bills, con tract etc, in fire-proof box,

46、and carry cash and the valuables away from the fire sce ne.(8) 客房部、前厅部和餐饮部应立即引导和护送客人向安全区域疏散，通过良好的态度和礼貌的举止稳定客人的情绪，并注意随时清点客人人数。Housekeeper, Front Office and F&B department should direct and escort guests to safe area, comfort guest by good mann ers and polite behavior. In the mea ntime, accou nt t

47、he guests at any time.(9) 疏散时，火场相邻的和位于火场上层的人员应最先撤离，酒店医务人员应听从指挥部的 指挥，随时准备抢救伤员。In evacuation, staff near the fire seene and above the fire seene should evacuate first. Medical staff in hotel should follow comma nd cen ter ' order and ready to save the wou nded.3 紧急疏散程序_Emerge ncy evacuati on proce

48、dures(1) 全部疏散令由总机根据灭火指挥部的指令，通过公共广播系统播岀。Based on the orders from fire comma nd cen ter, host operator should give evacuati on orders from public broadcast system.(2) 酒店所有员工听到疏散后，应立即停止正常工作。Receiving the evacuation order, all staff should stop work right away.(3) 专职消防队迅速集中到消防监控中心，服从灭火指挥部的调遣，保安部迅速派员工赶往所

49、 有的安全出口处警卫。Full-time fire fight ing team to go to the fire-co ntrol cen ter and follow fire comma nd cen ter'man euvers, Security Office should assig n staff to guard all fire exits.(4) 各部门员工应引导帮助其服务区域内的客人从安全岀口撤离。Employees to direct and assist guest in their service area evacuate from fire exit.

50、(5) 客人全部疏散后，员工可迅速通过同一安全岀口撤离到集合地点，同本部门员工汇合。After all guest leave, staff should evacuate to evacuation area by the near fire exit, and gather with staff of same departme nt.(6) 酒店专职消防队员(保安人员)要引导客人和员工撤离至集合地点。Full-time fire-fighters (Security staff) should direct guests and staff to evacuati on area.(7)

51、 各部门主管要在确保所有客人和员工全部撤离以后，才能撤离到员工集合地点。Supervisors can go to the evacuation area after they ensure the evacuation of all guests and employees.(8) 所有员工在撤离各自地区以前，应关闭所有电器和煤气开关，关闭沿途所有的门和窗，但 不要锁门。Before they evacuate from their own place, they should cut off all electrical applia nee and gas switch and clos

52、e all doors and win dows, but not with doors.(9) 部门主管要清点员工人数，以确保当值员工的安全。Supervisors should cou nt staff to make sure they are safe.(10) 为确保客人的安全，前厅部应指派专人在集合地点根据客人名单清点人数，切勿遗漏。To ensure guests' safety, Front Office should assign special personnel to count the number of guests accord ing to guest l

53、ist. No one could be miss ing.(11) 清点时一旦发现遗漏的客人和员工，应立即报告集合地点高级负责人，由其通知灭火指挥部。Finding missing guests or employees, immediately report to senior charge person in evacuation area who will in turn inform fire comma nd cen ter.(12 )总经理和高级行政人员在实施整个紧急疏散过程中，需留守在消防监控中心指挥。GM and senior administrators should st

54、ay in fire control center in the whole evacuation progress4 紧急疏散注意事项Emergency evacuation notes(1) 前厅部经理负责携带住店客人客房分配表至集合地点。FO manager is responsible to carry guestroom distribution list to evacuation area.(2) 各部门主管负责携带本部门员工名单撤离至集合地点。Supervisors to carry employee list to evacuati on area.(3) 财务总监和副总监要

55、保护好重要文件，将其放置于安全地点或带离现场。FC and AFC are resp on sible to protect importa nt files and put them in safe place or take them away from the sce ne.(4) 在时间允许的情况下，收银员需从收银箱中取走所有现金，并亲手交给集合点的高级 财务人员；如不行，则将收银箱锁好。If time permits, casher should take all the cash from the cash box, and hand in to senior finan cial

56、 pers onn el. Otherwise, lock the cash box.(5) 从发岀疏散令至火警警报解除的过程中，任何无关人员不得进入酒店和疏散集合地。From the beginning of evacuation to release of fire-alarm, any irrelevant personnel are not allowed to entry hotel and evacuati on area.(6) 火警疏散时应关闭所有门窗。Close all win dows and doors in fire evacuati on.(7) 发生爆炸和岀现煤气泄

57、露的现象时，应打开所有门窗。Open all doors and win dows whe n explosi on or gas leak occurs.(8) 疏散时，应尽可能使用湿毛巾捂住口鼻。If possible, use wet towel to cover mouth and nose in evacuati on.附：紧急疏散广播词En closed Emerge ncy evacuati on broadcast早安/午安/晚安。女士门，先生们：我们酒店现在岀现紧急情况，请各位通过最近的消防安全 通道，立即离开酒店，并到酒店大楼正门停车场集合或根据起火地点及火势而指定的一个地区。 请各位保持镇静，不要惊慌，请不要使用客梯。(以上内容需用中、英文交替重复播放数次)Good morning/noon/eve nin g, ladies and gen tleme n: An emerge ncy occurs in our hotel. Please leave the hotel through the nearest fire-exit immediately and gathers in the park in front of the hotel or the appo in ted place based on the fire-sce n