物业部岗位职责

1、物业部岗位职责consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported truth, and told truth, and out confess, and do facts, and pragmatic effect, put work of to points real put to research solution reform development stable in the of major problem s

2、hang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the exists of highlight problem shang, put an end to to conference implement conference, to file implementation file, never can makes superior of decision and deployment in a implem

3、entation lost in the sound. system office of the government sector must take the lead in party and government policies, the deployment and carry out specific targets, in the implementation efforts, for example on the implementation, on the implementation of a performance. city government system offi

4、ce to seriously implement implementation national, and province government system secretary-general office director conference spirit, according to around overall, grasp implementation this a general requirements, insisted reform innovation, further change management concept, and management function

5、s, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses provides quality efficient service; insisted strictly rule political, efforts construction a support political firm, and business master, and service political clean, and style

6、 excellent of office team. 物业部岗位职责物业部经理 : 1、全面负责物业部工作，对本部门职责范围内的工作质量负责。2、具体负责租户费用的催缴工作。3、负责制定、贯彻、落实本部门岗位责任制，明确各项工作的目的、要求，以及建立各项管理制度。4、指导、监督、检查本部门各项工作及下属人员的工作完成情况。5、负责制定本部门工作计划，并保证计划的贯彻执行。6、协助调解租户之间的矛盾，维护和谐经营环境。7、受理租户投诉。定期了解租户对公司各项服务的意见及建议，为租户排忧解难。8、受理及审批租户各类申请。9、负责处理本部门的往来信函。10、负责做好本部与公司其他部门之间的沟通及协调

7、工作。11、在公司规定的职责范围内，审批商铺装修申请及协调商铺装修事宜。12、负责本部门员工的思想工作，组织本部门的业务培训，提高本部门人员的思想素质和业务技能。13、根据本部门员工的工作表现，对各员工的月度工作进行考评。14、主持召开本部门的每周工作例会，总结本周工作情况。15、完成上级交办的其他工作任务16、负责本部门员工的录用、解聘、晋升、培训、教育、考核、奖惩等审核工作a( 日常管理工作 / 配合利润中心的非专业责任工作1. 负责处理本部门下所有子部门的往来信函。2. 员工考勤卡管理审核，每月28 日提交当月员工考勤统计表审核，核对津贴费用申请。 3. 负责做好本部与公司其他部门之间的

8、沟通及协调工作。4. 固定资产、办公用品购置及费用申请，协助固定资产管理。5. 指导租户遵守有关商品价格、质量及服务的法律法规，配合政府有关部门对租户的管理。consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported truth, and told truth, and out confess, and do facts, and pragmatic effect, put work of to points real put

9、to research solution reform development stable in the of major problem shang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the exists of highlight problem shang, put an end to to conference implement conference, to file implementati

10、on file, never can makes superior of decision and deployment in a implementation lost in the sound. system office of the government sector must take the lead in party and government policies, the deployment and carry out specific targets, in the implementation efforts, for example on the implementat

11、ion, on the implementation of a performance. city government system office to seriously implement implementation national, and province government system secretary-general office director conference spirit, according to around overall, grasp implementation this a general requirements, insisted refor

12、m innovation, further change management concept, and management functions, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses provides quality efficient service; insisted strictly rule political, efforts construction a support pol

13、itical firm, and business master, and service political clean, and style excellent of office team. consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported truth, and told truth, and out confess, and do facts, and pragmatic effect, put work of

14、 to points real put to research solution reform development stable in the of major problem shang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the exists of highlight problem shang, put an end to to conference implement conference,

15、to file implementation file, never can makes superior of decision and deployment in a implementation lost in the sound. system office of the government sector must take the lead in party and government policies, the deployment and carry out specific targets, in the implementation efforts, for exampl

16、e on the implementation, on the implementation of a performance. city government system office to seriously implement implementation national, and province government system secretary-general office director conference spirit, according to around overall, grasp implementation this a general requirem

17、ents, insisted reform innovation, further change management concept, and management functions, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses provides quality efficient service; insisted strictly rule political, efforts constr

18、uction a support political firm, and business master, and service political clean, and style excellent of office team. 6. 定期统计租户缴费情况，作出该租户店铺经营情况评估，与招商部、策划部研讨商场的经营管理情况。负责对子部门的主管进行考评及月度绩效打分工作。 7. 物业部主管 : 1、具体负责部门员工的管理及商场现场的管理工作。对现场服务与管理工作提出改善意见及建议。2、根据部门工作计划，具体布置当日及一段时期的工作，落实各项工作所需要的人力、物力及时间，并检查执行情况。3

19、、随时检查、指导下属工作情况，对出现的问题及时做出处理。4、根据各项工作的标准，对下属的工作情况进行考评。5、查阅下属当天工作日记、租户投诉及顾客投诉记录，并对有关工作提出指导性意见。6、负责本部门每月的员工排班工作。7、具体落实租户投诉的情况，并针对各种问题提出具体的解决方法及建议。8、完成上级交办的其他工作任务。9、负责每月底的考勤汇总工作，及对部门员工的绩效考核打分工作。b( 日常管理工作 / 配合利润中心的非专业责任工作1. 负责处理本部门的往来信函。2. 员工考勤卡管理，每月28 日提交当月员工考勤统计表，核对津贴费用申请。 3. 负责做好本部与公司其他部门之间的沟通及协调工作。4.

20、 固定资产、办公用品购置及费用申请，协助固定资产管理。5. 指导租户遵守有关商品价格、质量及服务的法律法规，配合政府有关部门对租户的管理。6. 定期统计租户缴费情况，作出该租户店铺经营情况评估，协助财务部追收租户的欠费。7. 受理顾客对租户的服务、商品的质量及价格的投诉，并协助租户做好投诉调解工作，维护商场的声誉。concrete work, and must deal with three relationships: one is to handle well the relationship between passive adaptation and active service. o

21、ffice service functions to the passive aspect of its work, which requires us to host lead when action must be strictly in accordance with the intentions and requirements for leadership, work within the limits of delegated authority, not offside, participation in the intervention, and not decision-ma

22、king, coordination is not contemplated. meanwhile, office work and must become more conscious, give full play to the initiative and work to some foreseeable, be proactive, prepared, thinking ahead, providing information, active leadership, reflect the situation, ahead of good research, reference poi

23、nt, in key places to promote overall efficiency. second, to handle the relationship between administrative services and transaction services. administrative services and services office services complement the two aspects of the job. administrative services is the core service is guaranteed. note th

24、at combines both, adhere to government service as the main line, the chief turns around the overall situation, turns around the district. on one hand, will attach great importance to and grab the chief work changes the pattern of past focus on transactional work, fully carry out the administrative s

25、ervice functions of the office, play the role of general coordination and staff aides. the other hand, attention and service, arrange the consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported truth, and told truth, and out confess, and do f

26、acts, and pragmatic effect, put work of to points real put to research solution reform development stable in the of major problem shang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the exists of highlight problem shang, put an end

27、to to conference implement conference, to file implementation file, never can makes superior of decision and deployment in a implementation lost in the sound. system office of the government sector must take the lead in party and government policies, the deployment and carry out specific targets, in

28、 the implementation efforts, for example on the implementation, on the implementation of a performance. city government system office to seriously implement implementation national, and province government system secretary-general office director conference spirit, according to around overall, grasp

29、 implementation this a general requirements, insisted reform innovation, further change management concept, and management functions, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses provides quality efficient service; insisted

30、strictly rule political, efforts construction a support political firm, and business master, and service political clean, and style excellent of office team. 物业部助理 : 1、负责带领管理处全体员工做好商场现场管理工作及监督下属规范执行日常各项管理业务流程。2、负责完成公司及部门下达的商场管理目标任务。3、负责做好管理处员工每天的工作安排。主持召开管理处每天早晚班员工的交接班会议。4、收集顾客、租户对管理公司服务与管理的意见和建议，并及

31、时整理汇总上报。5、对租户的各类申请提出初步意见，供上级审批时参考。6、负责做好管理处的月、季、年度工作计划及总结。7、完成上级安排的其它工作任务。c( 日常管理工作 / 配合利润中心的非专业责任工作1. 负责作好现场管理，及时了解部门员工思想动态。2. 协助部门主管，指导租户遵守有关商品价格、质量及服务的法律法规，配合政府有关部门对租户的管理。3. 协助部门主管，定期统计租户缴费情况，作出该租户店铺经营情况评估，协助财务部追收租户的欠费。4. 协助部门主管，受理顾客对租户的服务、商品的质量及价格的投诉，并协助租户做好投诉调解工作，维护商场的声誉。5. 协助部门主管，完成部门员工的每月排班表。

32、6. 协助部门主管，完成公司领导安排的其他任务。物管员 : 一、职责1、协助、配合部门领导工作。负责商场营业期间的现场巡查、组织。2、熟悉国家有关法律法规、商场管理的规章制度及协议条款，做好租户、顾客的投诉或纠纷的调解处理工作，并将各种投诉及处理结果记录在案。3、协助上级解决租户提出的问题。督促租户履行协议约定及遵守商场各项规consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported truth, and told truth,

33、 and out confess, and do facts, and pragmatic effect, put work of to points real put to research solution reform development stable in the of major problem shang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the exists of highlight

34、problem shang, put an end to to conference implement conference, to file implementation file, never can makes superior of decision and deployment in a implementation lost in the sound. system office of the government sector must take the lead in party and government policies, the deployment and carr

35、y out specific targets, in the implementation efforts, for example on the implementation, on the implementation of a performance. city government system office to seriously implement implementation national, and province government system secretary-general office director conference spirit, accordin

36、g to around overall, grasp implementation this a general requirements, insisted reform innovation, further change management concept, and management functions, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses provides quality ef

37、ficient service; insisted strictly rule political, efforts construction a support political firm, and business master, and service political clean, and style excellent of office team. consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported tr

38、uth, and told truth, and out confess, and do facts, and pragmatic effect, put work of to points real put to research solution reform development stable in the of major problem shang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the

39、exists of highlight problem shang, put an end to to conference implement conference, to file implementation file, never can makes superior of decision and deployment in a implementation lost in the sound. system office of the government sector must take the lead in party and government policies, the

40、 deployment and carry out specific targets, in the implementation efforts, for example on the implementation, on the implementation of a performance. city government system office to seriously implement implementation national, and province government system secretary-general office director confere

41、nce spirit, according to around overall, grasp implementation this a general requirements, insisted reform innovation, further change management concept, and management functions, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses

42、 provides quality efficient service; insisted strictly rule political, efforts construction a support political firm, and business master, and service political clean, and style excellent of office team. 章制度，及时处理租户违规违约行为。4、及时派发有关租户及相关部门的文件、信函。保管好公司及部门的各种文件、资料。受理租户各类申请。5、严格执行本部门各项工作规程及各种管理规定。6、认真做好巡场

43、日记及其他各种记录。7、完成上级交办的其他工作任务。二、工作要求1、熟悉国家法律法规。2、熟悉租户协议条款及商场各项管理规定。3、讲究个人言行举止，语言文明、待人礼貌及处事理智。4、树立为租户服务的意识，主动为租户排忧解难。5、熟悉各项日常工作流程，并在工作中严格执行。6、认真履行现场管理职责，善于发现存在问题，并及时予以处理。对未能即时解决的问题，要做好记录及跟进，直至问题解决。三，日常管理工作 : 1 商铺的进场装修验收的管理; 2 商品标价的管理 ; 3 商铺广告的发布与书写的管理; 4 商品陈列与堆放的管理 ; 5 店面卫生的管理 ; 6 商铺音响安装与播放的管理; 7 公共经营秩序的

44、管理 ; 8 公共环境的管理 ; 9 突发事件的处理 ; 10 租户违约处理。11 完成上级交办的其他工作任务。concrete work, and must deal with three relationships: one is to handle well the relationship between passive adaptation and active service. office service functions to the passive aspect of its work, which requires us to host lead when action

45、must be strictly in accordance with the intentions and requirements for leadership, work within the limits of delegated authority, not offside, participation in the intervention, and not decision-making, coordination is not contemplated. meanwhile, office work and must become more conscious, give fu

46、ll play to the initiative and work to some foreseeable, be proactive, prepared, thinking ahead, providing information, active leadership, reflect the situation, ahead of good research, reference point, in key places to promote overall efficiency. second, to handle the relationship between administra

47、tive services and transaction services. administrative services and services office services complement the two aspects of the job. administrative services is the core service is guaranteed. note that combines both, adhere to government service as the main line, the chief turns around the overall si

48、tuation, turns around the district. on one hand, will attach great importance to and grab the chief work changes the pattern of past focus on transactional work, fully carry out the administrative service functions of the office, play the role of general coordination and staff aides. the other hand,

49、 attention and service, arrange the consciousness, this is government office sector first bit of task, to first, and is duty-bound, insisted reported truth, and told truth, and out confess, and do facts, and pragmatic effect, put work of to points real put to research solution reform development sta

50、ble in the of major problem shang, put to research solution masses production life in the of urgent problem shang, put to research solution work in the exists of highlight problem shang, put an end to to conference implement conference, to file implementation file, never can makes superior of decisi

51、on and deployment in a implementation lost in the sound. system office of the government sector must take the lead in party and government policies, the deployment and carry out specific targets, in the implementation efforts, for example on the implementation, on the implementation of a performance

52、. city government system office to seriously implement implementation national, and province government system secretary-general office director conference spirit, according to around overall, grasp implementation this a general requirements, insisted reform innovation, further change management con

53、cept, and management functions, and management system and management method; insisted quality first, ensure for led, and for grass-roots, and for masses provides quality efficient service; insisted strictly rule political, efforts construction a support political firm, and business master, and service political clean, and style excellent of office team. 物业部文员 ( 兼安管部、保洁部 ): 一、文档管理工作1、负责建立、更新、整理及保管本部门档案，确保各种文件资料及时归档，使档案完整及保密。2、严格遵守商管部电脑管理规定，负责做好电子文档的管理工作，实行普通文档与电子文档双轨并行管理。3、协助租户办理进退场有关文件的交收、签署工作，并妥善保管有关文件。二、文书工作1、负责每日记录和统计租户的缴费情况，并在指定日期向各租户发出书面缴费通知。2、负责在办公室接受各类咨询、投诉信函或电话，并详细记录在案。3、负责接待好来