个人总结(纳税服务中心)

1、个人总结（纳税服务中心）the education information networkpersonal summary (tax service center)xx female, 29 years old, uni vers ity education, xx irs 12366 tax service center monitor consultant since the 12366 tax service center set up, xx comrades to the important thought of three represents z，as the guide, fi

2、rmly establish the" heart of the taxpayer, the core concept of zero distance service "、 always adhere to the" listen to the voice of taxpayers, safeguard the interests of taxpayers "principle of service, based on the post, enthusiastic service, dedication, selfless dedication and

3、 as the 12366 tax service center" set up the tax into the image of the win clow, the tax rate to st reng then the bridge of communication, have made outstanding contributions to promote the speed of adm in istrstive me a. ns and safeguard the legitimate rights and interests of the taxpayer'

4、s position.first, study hard, and constantly improve their business skills"12366 tax service center" is the irs in order to adapt to the new requirements of the situation and the establishment of the tax work, it undertakes to provide tax consultation, comp la ints, administrative cases re

5、ported, the supervision service for the taxpayer; tax authorities for information feedback, law enforcement, administrative supervision, monitoring and decision support services, conversion of government functions: the government speed, civilization promotion, people gather service missions. it is a

6、 new task as well as a new challenge as we 11 as a new opportunity for her although she engaged in tax work for many years, but they are engaged in a single work in a specific job, plus the knowledge structure has been aging, she is aware that want to get this job, really great pressure on your sei

7、f but she was not intimidated by the difficulties, nor flinch, and soon found a way to solve the problem, that is, first of all, hard study, and constantly improve their business skills as their primary task to be in charge of tax consulting, she must have a standard mandarin, so she studies mandari

8、n to the language teacher, and reads newspapers to improve her language skills as a consultant, when answering the phone, you need to check and record it at any time through the microcomputer, so you need a certain amount of computer skills. she went to the information center and software developmen

9、t company technical personnel learning agent software, system management subsystem, the internal circulation of information management system of knowledge, in a very short period of time to grasp the operation of the entire software engaged in tax advisory also must have a comprehensive knowledge of

10、 the business, she would use the holidays, night time reading books and compilation of tax tax regulations in great quantities, on some practical knowledge, she took the initiative to find good business practice rich comrades ask them questions by taking a variety of forms, persistent learning her k

11、nowledge structure has been updated, the overall quality has been strengthened, and business skills have been improvedtwo, warm service, the heart of taxpayers"12366 tax service center" is a new thing, a new window is set up national image, is the new channel to publicize tax policy, the n

12、ew bridge is close relationship between the tax rate, is a new link between the authorities at the grassroots level, is a new way to expand the dialogue between cadres and the masses, is a new means to improve administrative efficiency. the quality of the work of the tax service center has a direct

13、impact on the social image of the city's national taxsince the tax service hotline opened, she received a total of hundreds of phone, answer accuracy rate of more than 90%, for the taxpayer to solve more than 100 practical problems, the problem of taxpayer responses, service satisfaction rate re

14、ached 100% in the daily tax consulting service, the problems encountered are various, and taxpayers may ask any questions for each problem she listen carefully, patient persuasion, eager to answer, let each people have doubts and consultation, and to the satisfaction. some taxpayers suffer unfair tr

15、eatment, the service hotline as a place to vent their dissatisfaction with her, feeling and reason, to help resolve conflicts some advisory people arrogant attitude, do not speak the truth, she is still not angry. he is always in a calm mood to reply. in the process of consultation will often encoun

16、ter some weifang foreign investment to call on the tax policy of the country is not very understanding, think of the enjoyment of preferential tax do not enjoy, resulting in some misunderstanding, she will be the tax policy of the country and the wei fang implementation measures one by one on each o

17、ther until satisfied. some laid-off workers came to inquire about the tax registration matters, and after she gave them a reply, she also asked them about their business and offered advice in the face of content beyond the scope of consultation hotline service, she did not abdicate, but the best of

18、its ability to help them the tax service center will often have come to consult people, always adhere to the"welcome to have a sound, ask and answer, go there to send sound processing, echo, let each visitor personally feel the tax authorities work style and service level, it is also the kind o

19、f meticulous work by taxpayers alike in april this year, "12366 tax service center" by the weifang municipal committee awarded the "youth civilization number" honorary titlethree, dedication, selfless dedicationhas been engaged in tax advisory services, in order to live up to the

20、 leadership of the trust and comrades hope, she in the dry line, love line, drill a line, the fine line work, small family homes, homes gu gu everyone individual collective, in order to re work, the overall situation, selfless dedication. she often said, "work is a small matter, and a personal

21、thing is no small matter because of this intense dedication and sense of responsibility, she never worked because of personal or household influences her mother suffered from a serious heart attack and underwent bypass surgery. she needed to be examined regularly. she was so busy and had no time to go with her relatives every time that she felt guilty sometimes the child caught a cold and had a fever, and was unable to accompany the child to the hospita1. it was accompanied by a lover especially in the beginning of the preparation of tax service