文秘英语实务

1、Unit 41, Homework Explanation2, Format of English Letters3, Business Etiquette1, Homework Explanation尊敬的先生尊敬的先生, , 请您为大卫请您为大卫琼斯先生订一间中等价琼斯先生订一间中等价位的有淋浴的单人间。琼斯先生将于位的有淋浴的单人间。琼斯先生将于1 1月月3 3日，星期四晚上到达，预计日，星期四晚上到达，预计1 1月月7 7日，星期日，星期一清晨离开。乘上午一清晨离开。乘上午1010点的航班离开，请点的航班离开，请准备到机场的交通工具。准备到机场的交通工具。请您致电请您致电0086-10

2、-894375200086-10-89437520确认预定确认预定的房间禀告之所需定金。的房间禀告之所需定金。 谨至谨至 张一张一n订订n预先约定，约定购买。预先约定，约定购买。n订房间、订票、订餐、订单、订报纸订房间、订票、订餐、订单、订报纸nReserve: to arrange for a place in a hotel, restaurant, plane etc to be kept for you.nBook: to arrange with a hotel, restaurant, theatre etc to go there at a particular time in

3、the future. 请您为大卫请您为大卫琼斯先生订一间中等琼斯先生订一间中等价位的有淋浴的单人间。价位的有淋浴的单人间。nOrder: to ask for goods or services. nSubscribe to: to pay money regularly to have copies of a newspaper or magazine sent to you n中等价位的n价位 nPrice: transitive verb 给定价，给标价nPp: 非谓语、含义、a，ad，成分请您为大卫请您为大卫琼斯先生订一间中等价琼斯先生订一间中等价位的有淋浴的单人间。位的有淋浴的单人

4、间。请您为大卫请您为大卫琼斯先生订一间中等价琼斯先生订一间中等价位的有淋浴的单人间。位的有淋浴的单人间。n有淋浴的nWith+nn单人间nSingle roomn双人间 double roomn套间 suiten豪华套间 deluxe suite琼斯先生将于琼斯先生将于1 1月月3 3日，星期四晚上到达，预日，星期四晚上到达，预计计1 1月月7 7日，星期一清晨离开。日，星期一清晨离开。n星期、日期、介词n清晨n日出前后的一段时间nearly morningncockcrow nthe time in the early morning when the sun rises= dawn 乘上午

5、乘上午1010点的航班离开，请准备到机场的交点的航班离开，请准备到机场的交通工具。通工具。n航班n客轮和客机航行的班次nFlightnFlight number, arrival, depart, book a flightncatch a flight, miss a flightnon a flight to, board a flight请您致电请您致电0086-10-89437520,0086-10-89437520,确认预定的房间，确认预定的房间，禀告之所需定金。禀告之所需定金。n禀告n向上级或长辈告诉事情n定金n订金 nDeposit 定金、首款、首付nDown payment,

6、earnest money 谨至谨至 张一张一n谨至n谨致n谨：郑重，恭敬nSolemnly, sincerely, respectfullyn我谨代表致以n致：向对方表示n致辞、致电、致敬 Dear Sirs, Please reserve a medium-priced single room with bath for David Johns, who will arrive Thursday evening, January 3. He will leave early Monday morning, January 7, on a 10 a.m. flight and will re

7、quire transportation to the airport. Please call me at 0086-10-89437520 to confirm the room reservation and advise me of your deposit requirements. Sincerely, Ms. Zhang Yi 2, Format of English Letters英汉书信格式比较 日期的位置不同 结尾套语的位置不同 人名、职务的排列顺序不同下一张幻灯片英语书信完整版 先“发”后“收” 日期与发信人在一起 地址从小往大写英语书信两种主要版式 1, the ind

8、ented style 2, the blocked styleThe indented styleThe blocked styleEnglish Letters Personal letters Social letters Business lettersPractical Writing Letter of Application Letter of Introduction Letter of Congratulations Letter of Invitation Letter of Condolence Letter of Thanks Ceremonial SpeechesPr

9、actical Writing Memos Notes Notices Resume3, Business Etiquette What is etiquette? Etiquette is a set of customs and rules for polite behavior, especially among a particular class of people or in a particular profession. 礼仪：礼节和仪式（有礼貌+遵守某种既定的仪式） 词源：法语，原意是法庭上用的通行证，记载着进入法庭应遵守的事项。3, Business Etiquette C

10、an you tell these words apart? politeness, manners, courtesy, ceremony, rite, protocol Polite: a. 有礼貌的 Manners 礼貌、规矩 Its bad manners to stare at people. Arent you forgetting your manners？ Courtesy 礼貌、客气 Courteous: 彬彬有礼的 Ceremony 典礼、仪式；虚礼、客套 Please dont stand on ceremony (ie Please be natural and rel

11、axed) with me. Rite religious or some other solemn ceremony （宗教等的）隆重的仪式或典礼 protocol 礼仪; 外交礼节 system of rules governing formal occasions, eg meetings between governments, diplomats, etc; official etiquette （外交条约的）草案, 草约; （尤指）议定的条款, 议定书. Kyoto ProtocolWhy should we follow etiquette? 1, formal occasion

12、s 2, show respect and self-cultivation 3, a way of communication 4, secretary, secretary-related jobs, all jobs 礼仪是在人际交往中，以一定的约定俗成的程序方式来表现的律己敬人的过程，涉及穿着、交往、沟通、情商等内容。礼仪是我们在生活中不可缺少的一种能力。从个人修养的角度来看，礼仪可以说是一个人内在修养和素质的外在表现。Why should we follow etiquette? 从交际的角度来看，礼仪可以说是人际交往中适用的一种艺术、一种交际方式或交际方法,是人际交往中约定俗成的示

13、人以尊重、友好的习惯做法。从传播的角度来看，礼仪可以说是在人际交往中进行相互沟通的技巧。可以大致分为政务礼仪、商务礼仪、服务礼仪、社交礼仪、涉外礼仪等五大分支。What does business etiquette include? Dressing Appearance and Presence Sequence At banquet, in a car, elevatorShaking hand, presenting business card, answering telephone.What happened to these world leaders?.Reading Acti

14、vity and Homework Image the portrait of ourselves that we present to others is far more important than most people realize. Good skills and quality work are essential, but a poor image can cloud even the most perfect technical abilities such as typing, filing and so on. The secretary is classified a

15、s a white-collar, rather than a blue-collar worker because neither work clothes nor protective clothing are required in the office. However, the secretary should view clothing as a uniform that fits the image of the office and thus advances the secretarys career goals along with the purpose of the o

16、ffice. If there is no declared dress code, clues about formality should be taken from the other employees in the office. If the men always wear conservative business suits and the women are always dressed in conservatively tailored clothing, striking a blow for individuality in dress will do nothing

17、 for ones professional goals. If the office is very informal, the secretary who wishes to be noticed and promoted will wear clothing that is just a shade more formal and more professional. In general, human relations experts recommend a helpful, positive, and confident attitude combined with a neat,

18、 clean, conservative, and businesslike personal appearance. Specifically, they recommend that the secretary develops as many of the following attributes as possible: （1）Develop healthful eating habits to look and feel better. （2）Use dress, hairstyle, and so forth to convey confidence and professionalism. （3）Pay attention to body language. Stand straight and avoid frowns. （4）Dont be tardy. （5）Listen to the words of others instead of concentrating on ones own words. （6）Give sincere compliments. （7）Do not criticize others. （8）Be courteous to everyone and tak