中职英语Unit5telephoneservice接打电话

1、Unit 5 Telephone ServiceWhat can you do with a mobile phone?What can you do?你能做什么？你能做什么？make phone callstake photosWatchmoviessend/get messagesvisit websitesMaking a Phone CallMaking a Phone CallLook and learnn. 消息，口信take a message捎口信Would you like to leave a message?你想留个口信吗？messageLook and learnn.

2、线，线路Hold the line.别挂电话。 chat on line 在线聊天lineLook and learnv. 握住Hold on, please.Hold the line.请握住电话。（稍等/别挂断）holdLook and learnn. 片刻One moment, please.请稍等。at the moment现在，此刻momentI. Words to learn n. message C 消息，口信 你愿意留个口信吗？ Would you like to leave a message？n.moment C 片刻，现在 He is not here .他现在不在这儿。

3、 at the momentn. Hold the line. 别挂断。（请稍等） line C线路，电话线l消息，口信l你愿意留个口信吗？lWould you like to leave a message?le-business message电子商务 l片刻，现在l请稍等。lholdl line momentHold the line.线路，电话线别挂断（电话）Hold on a moment,please.？This is .（speaking）.你是哪位？你是哪位？Whos calling? Whos that (speaking)? 我能找一下我能找一下吗吗? / ? / 在吗？在

4、吗？ May / Can I speak to ? Is in / there? -Yes, speaking.- Hold the line a moment. / Hold on a second.- Sorry, hes out. Would you like to leave a message? / Can I take a message?我是我是1.Is Mike ? Yes. Hold on a , please.2. May I speak to Amy? Sorry, Amy thereinTask 3minute second momentisnt in. Would y

5、ou like to leave a message? is out. Can I take a message?Come on!临沂科技学校临沂科技学校2 句型句型 l TelephonesTelephones This is.(speaking)/here. This is.(speaking)/here. Can/May I speak to.? Can/May I speak to.? Is.in/there? Is.in/there? Whos calling/Whos that speaking?Whos calling/Whos that speaking? Hold the l

6、ine,please. Hold the line,please. Hold on a minute/moment. Hold on a minute/moment. Would you like to leave a message? Would you like to leave a message? Can/May I take message Can/May I take message？ 请稍等。请稍等。请找请找.留言吗留言吗?我是我是你你是是打电话打电话接电话接电话打电话打电话 (Make a call)(1）喂，我是）喂，我是l Hello.This is(speaking).

7、l Hello.This is here. （2）在么？（请找在么？（请找 ？)l Is there/in? l May/Can I speak to please? 接电话（接电话（Answer the phone)(3)接通（您哪位？）接通（您哪位？）:lWho is that(speaking)?lWhos calling? 喂，你好。请找阿狸？Hello. May I speak to A Li?我就是阿狸。您哪位？ This is A Li speaking.Whos that?我是桃子。This is Tao Zi.接电话（Answer the phone)(4)如果是别人接通（请

8、稍等）如果是别人接通（请稍等）: lHold on a moment,please. lHold the line, please.接电话（Answer the phone)(5)如果要找的人不在（如果要找的人不在（.不在。）不在。）:l .is not in.l .is out.接电话（Answer the phone)(6)如果对方要留言（要留言吗如果对方要留言（要留言吗?）: lWould you like to leave a message？lCan/May I take a message?喂。我是阿狸。请找桃子。Hello.This is A Li speaking.Is Tao

9、 Zi there?请稍等不好意思，她不在。要留言吗？Hold on a momentSorry,she isnt in.Can I take a message? Task4 Mike打电话找 Amy， Amy 不在，Mike 给她留了言。l Mike: Hello. Can I speak to Amy?l Amys mom: _ the line, please.Im sorry, Amy isnt in. Who is _?l Mike: _ is Mike.l Amys mom: Would you like to leave a _?l Mike: Yes, please tell

10、 her to call me back. I have some important information for her.l Amys mom: All right. Ill tell her as soon as she comes back. 临沂科技学校临沂科技学校HoldthatThismessage Task5 Mike: Hello. Is Amy there? A secretary: Sorry, shes not in at the_. Mike: Could you take a _. A secretary: Yes.moment messagemomentmess

11、ageWords and phraseslTelephone telifun （打）电话（打）电话lHold on huld 等一等等一等lPut through ru: 接通电话接通电话lCall back 回电话回电话lAnswering machine 录音电话录音电话lEntertain enttein 招待招待Useful sentences接通电话后的问候接通电话后的问候 Hello 你好，相当于汉语中的你好，相当于汉语中的“喂喂”自我介绍自我介绍 This is _你的名字你的名字_(Mary/Jack/Sam) speaking. 我是李丽我是李丽 This is _你的名字你

12、的名字_(Mary/Jack/Sam) from Zhuhai Art College. 找人找人 Can I speak to/with lili? 我想找李丽我想找李丽 询问对方询问对方 Who is that speaking? Who is calling? 不在不在 She is not in (out). 她不在她不在 She is on a business trip. 她正在出差她正在出差 Can I take a message? 可以留言吗可以留言吗稍等稍等 Could you hold on, please? 能稍等一会吗？能稍等一会吗？ Will you hold th

13、e line, please? Wait a moment, please. 请稍等请稍等 He is on another line now 他在接另一个电话他在接另一个电话让你久等了让你久等了Im sorry to keep you waiting. 急事急事 Its urgent. Could I have her mobilephone number? Im sorry to call you so late/early. I need to get in contact with him right now. 听不清听不清/ /懂懂 Could you slow down, plea

14、se?慢一点慢一点 I beg your pardon?/ Pardon? 再说一遍再说一遍 Would you say that again? I dont hear you very well. 打错电话打错电话 Theres no one named Anna here 这儿没有叫安娜的这儿没有叫安娜的 Are you sure you have the right name？ 你肯定没弄错姓名吗？你肯定没弄错姓名吗？ You must have the wrong number 你一定是弄错号码了你一定是弄错号码了 Im sorry，theres nobody by this name

15、 对不起，没有这个人对不起，没有这个人 Conversation 1l你好，我想找苏珊。你好，我想找苏珊。l不好意思，她现在不在，可以不好意思，她现在不在，可以留言吗？留言吗？l不用了，我过会再打过来，谢不用了，我过会再打过来，谢谢。谢。l不客气。不客气。Conversation 1lHello, Id like to speak to Susan.lIm sorry, shes not in at the moment. Can I take a message?/Can you leave a message?lNo , Ill call back later. Thank you.lYo

16、ure welcome.Lets review1.当你想打电话找大卫当你想打电话找大卫,你该怎么说？你该怎么说？2.当你想询问对方怎么了当你想询问对方怎么了,该怎么说？该怎么说？3.当你听到不幸的消息当你听到不幸的消息,你该说什么？你该说什么？4.当你想安慰当你想安慰,祝福病人时祝福病人时,你会说什么？你会说什么？May I speak to David?Whats wrong with you?Im sorry to hear that.I hope you get better soon.Try （假如你的同学生病了，你怎样打电话询问？）（假如你的同学生病了，你怎样打电话询问？） A:He

17、llo B:Hello, may I speak to Mary(Ben/Helen/Jack?) A:Yes, this is (your name) speaking. B:Why are you absent（缺席）（缺席）? A:Im ill. B: Whats wrong with you? A: Ive got.(a headache/ toothache/ a bad cough/ a stomachache ) B: Im sorry to hear that. I hope you get better soon. A:Thank you.Conversation 2l你好，

18、请找李丽?l请问你是哪位?l我是李雷。l请稍等。l李丽，有你的电话。l好的，谢谢。你好，这是李丽。Conversation 2lCan I speak to lili?lWhos calling, please?lThis is lilei.lHold on a second, please.lLili，you are wanted on the phonelOk, thank you. Hello, lili speaking.电话用语l 迈克现在不在迈克现在不在l Mike isnt in/here. l 给他留个口信给他留个口信 l leave him a message l 捎口信捎口

19、信 l take a message l 请稍等请稍等 l (wait) a moment please l 请别挂断请别挂断l hold the line/hold on pleasel 我拿只笔我拿只笔l let me get a pen 电话用语l 汤姆在吗汤姆在吗l Is Tom in/there? l 能请丽丽接电话吗能请丽丽接电话吗l Can I speak to lily? l 我是玛丽我是玛丽 l This is Mary speaking. l 你是谁你是谁l Who is that?l 让他给我回电话让他给我回电话l please tell him to call me b

20、ack l 他一回来我就告诉他。他一回来我就告诉他。l Ill tell him as soon as he comes back. Making a telephone Conversation李丽给李丽给SmithSmith先生打电话，先生打电话，电话接听者去看他在不在，电话接听者去看他在不在，过会，过会，SmithSmith来接电话，来接电话，李丽问是否把合同发过来，李丽问是否把合同发过来，SmithSmith说已发并打过电话但没人接听，说已发并打过电话但没人接听，李丽查邮箱看到邮件。李丽查邮箱看到邮件。Making a telephone Conversation Ford: hell

21、o!Lili: hello, this is lili from Great Wall Motor Company in China. Can I speak to Mr. Smith?Ford: Just hold, Ill see if hes here.Lili: ok.Smith: hello, this is John speaking.Lili: Mr. Smith, this is lili, I wonder whether you have sent us the contract.Making a telephone ConversationSmith: I sent it

22、 just now, and I called you an hour ago, but nobody answered. Lili: oh, let me see, Ive received it, thank you! Smith: Youre welcome.Lili: Nice talking to you, bye.Smith: Bye-bye。Words about phonesl市内电话：local callsl国内长途电话 inland long-distance callsl国际长途电话 international callsl手机：mobile phone, cell ph

23、onel电话坏了 The phone is out of order.l无绳电话：wireless telephonel电话分机：extensionl电视电话 video phonel打不通： cannot get throughl占线：the line is busy.l您所拨打的用户现在正忙，请稍后再拨 The subscriber you dialed is busy now, please dial later.l对不起，您所拨打的用户已关机。 Sorry, The subscriber you dialed is power off.testl1. If you are a tour

24、ist guide（导游）, what are you expected to say when you are showing the foreign guests to another site?lA. This way, please B. Come here, pleaselC. Follow me, please D. Move on.l2. A visitor stops you in the corridor probably to ask for the way. How do you reply the visitors “excuse me” ?lA. Whats the

25、matter B. Yes?C. Thats all right D. Dont worry. ABl 3.Your American friend says to you, “ Your English is quite good.” you are likely to reply:l A. No, no, my English is very poor.l B. No, not at all.l C. Thank you. Its very kind of you to say so.l D. Thank you, but Im still poor at it.l 4.If you st

26、op an aged lady to ask for the way, she is most likely to be addressed :l A. Grandma B. Madam C. Ladyl 5. If you ask a policeman for some help, you should address him :l A. Sir B. Gentleman C. Mr. PoliceCBA电电 话话 英英 语语l打电话打电话lThis is lMay I speak tol接电话接电话lWhat can I do for you?自 报 家 门lThis is speaki

27、ng from. lThis is 1234567The Basic Expressions When You Make a Phone Calll当你拿起话筒用英语打电话时，开头打招呼的第一个词便是HelloHello.l不像中文中的“喂”可以连喊几声，挂电话打招呼时，只要说一次就够了。也可视情况说 Good morning Good morning （afternoon afternoon ， eveningevening）。l习惯上，英语国家的人（特别是美国人）打电话一开始就自报姓名或自己的电话号码，甚至是工作单位或住址等等。如： “Hello Hello （ Good morning

28、Good morning ，）、）、This is This is 28561232856123 ”（喂，你好，我这儿的电话号码是2856123.）或“ This is This is Marys phone or This is Mary Marys phone or This is Mary speakingspeaking”（我是玛丽）。表 明 目 的 lMay I speak to lCan you please put me through?lIs this Mr. stone? lIs this office? 打 电 话 时 间 不 大 恰 当lIm sorry for call

29、ing you this late/early.lI hope Im not disturbing you. lI hope I didnt wake you up. 电 话 内 容1.对方不是你要找的人可以要求转 Can you please put Icy on the phone? Can you please help transfer the call to her?2.若你要找的人不在，你的事又不紧急I will call back. Nothing important, thank you.Please help let her call 1234567 back. Please

30、 let her know that Jane called.Can I leave a message? l若事情紧急It is urgent, can I have her telephone number? This is an emergency. I need to get in contact with him right now Could you tell me where I can reach her/him?打错电话l I am sorry, I had the wrong number. l Can I check the number? Is it 1234?lI a

31、m sorry, I must misdialed. lIm afraid I have the wrong number. lOh, sorry for troubling you. l如果你发现对方要找的是另一个，或拨错了号码，这时，你最好能重复一下你的电话号码，然后告诉对方 “Sorry youve dialed the wrong number ”（对不起，你拨错号了。）或简单回答：“Sorry wrong number，”不要一声不响地就挂断电话。同样，若是我们自己拨错了号码也该简单地向对方说：“Sorry ，（Ive dialed） wrong number，”再挂断电话。接电话l

32、自报家门l询问对方是谁有什么事 对方找的是你本人 对方找的不是你l电话正文l挂电话 自报家门lThis is speaking, what can I do for you?lMatlock telecom, how can I help you?lCustomer service, may I help you?lGood morning, Bibury system, can I help you?询问对方是谁什么事l对方找的是你This is Icy speaking. Speaking. It is she. That is me.Icy speaking. May I know wh

33、o is that?/who is speaking. l对方找的不是你（最好也问下对方是谁有什么事，尤其找领导的。）lWhom do you want to speak to?lHold on please, I will transfer the call. lJust a second, I will put her on the phone. lI will put you through.让你久等了lAre you still there sir? lI am sorry to keep you waiting. lI am sorry to have kept you waitin

34、g.lI am sorry for the delay. 不方便接电话l若要找的人不在或者不方便接电话l I am sorry, she is not available right now.l She is in a meeting now. l Sorry, she is on another line. Would you like to hold/stay on the line?l She has a visitor right now.l Can I take a message? OR would you like to leave a message? l He is in b

35、ut now he is not at the desk. Wanna hold?要找的人不在lHe is not in/out/absent.lYou just missed him. lShe is on sick leave today. lHe is in a business trip in Hong Kong.lMr. was transferred to our another office/ he on longer worked in this company. And now Mr. took over his job. Would you like talk to him

36、?你能过会再打来吗lWould you call again later? lWould you call back in ten minutes, if you dont mind? lWould you mind calling back later?帮别人传口信lMay I take a message?lWould you like to leave a message? lHow can he get a hold of you? May I have your name and your number?lCan you spell your name?lLet me repeat/

37、check the number.电话正文lInquiry lCataloguelOrderlProcess of the projectlComplainlOther没听清对方lSorry I didnt catch you/get what said/understand.lI can barely hear you. lWe had a bad connection. lI am having trouble hearing you. lSorry, I am not a native speaker.让对方重复或慢点lPardon?lI beg your pardon?lWould y

38、ou say that again?/can you repeat that?lWould you slow down?lCan you speak up a little?lWould you explain more for me?对 方 打 错 电 话lI am sorry, but there is no Mike working here. lIm sorry, but theres nobody here by that name. lYou must had the wrong number. This is 1234567. lI am afraid you dialed th

39、e wrong number. 技巧l特指办公室接到英语电话然大多数英语不好l先试着去听，可以叫他慢点讲讲清楚点甚至重复讲，只要你态度好，对方会照办的。l实在听不懂或者对方不耐烦了那就转给另一个人，不耐烦的转了后也会耐烦的。l没人可转或者是因为专业的听不懂那就叫他发邮件，邮件我们可以慢慢研究。l可以坦白自己英语不好，对方会谅解的。l不一定要每句话每个字都听懂。挂 电 话1.Thanks for calling. 2.Thank you for your call. 3.Nice talking to you. Bye. 4.Please call again anytime. There is

40、 _ Bill here. This is _. Im sorry. I think I _ the _ numberHello. _ I _ to Bill, please?Canspeakno8686078dialedwrong78Topic 2 Receiving Clients Z Good morning, how can I help you?Z Do you have an appointment? Z I wasnt aware I need to make an appointment in advance.Z Our meeting is set for 10 oclock

41、. Z Will you please take a seat? Z She is just having a meeting now.Z She should be with you shortly. Z Can you please just wait a moment? 早上好，有什么需要帮忙吗？早上好，有什么需要帮忙吗？您有预约吗？您有预约吗？我不知道需要提前预约。我不知道需要提前预约。我们约在我们约在10点见面。点见面。您请坐，好吗？您请坐，好吗？她现在正在开会。她现在正在开会。她马上就过来见您。她马上就过来见您。请您稍等一会儿，好吗？请您稍等一会儿，好吗？ 79uHello, thank you for calling Happiness Hotel.uThis is Mary speaking, what can I do for you?uMay I know your name? uCould you please hold o