服务人员英语礼貌用语30句

1、服务人员英语礼貌用语30句(总17页)-CAL-FENGHAL-(YICAI)-Company One 1-CAL-本页仅作为文档封面，使用请直接删除服务人员英语礼貌用语30句1 .早晨好。中午好。晚上好。Goodmorning/afternoon/evening. 2.欢迎您 光临我们饭店。WelcometoourHotel. 3.旅游愉快吗 Didyouhaveanicetrip 4.我是接待员/服务员。lamreceptionist. (waiter/ waitress). 5.需要我 帮忙吗 Whatcanldoforyon 6.请稍等一会儿。Justamoment, please.

2、7.很高 兴为您服务。lamalwaysatyourservice 8希望您在这里住得愉快。Ihopeyouwillenjoyyourstaywithushere. 9.对不起，给您添麻烦。 lamverysorrytohavecausedyousomuchtrouble. 10.如果您需要什么帮助，请及 时告诉我。Justletmeknowifthereisanything. Icandoforyou. 11.这边请。 Thisway, please. 12.请走这边。Wouldyoucaretostepthisway, please 13.不客气。Youarewe 1 come / uNo

3、tatall / It smypleasure. 14.为宾客服 务是我们的荣幸。It asourpleasuretoserveourguests 15.您先请。请跟我 来。Afteryou. Followiue, please. 16.对不起，我马上就过来。Excuseme, Iwillbewithyouinaminute. .17.能告诉我您的姓名吗 Maylhaveyourname18 .对不起，止您久等了； Sorrytohavekeptyourwaiting. 19.您能填一下这 张表吗Wouldyoupleasefillinthisform 20.您如何付账，是现金还是信用卡 Ho

4、wareyougoingtopay, incashorbycreditcard 21.对不起，我能进来吗 Excuseme, maylcomein 22.一直往前走。向左转、向右转。Gostraightahead. Turnleft, turnright. 23.您可以坐这部电梯到客房；Youmaygotoyourroombythiseievator. . 24.我马上为您查一下。Letmehaveacheekforyou. 25.请坐。Takeaseat. please. 26.我来为您指 路。I “llshowyoutheway 27.祝您旅途愉快。Haveagoodtrip 28.祝您生

5、 意兴隆。Iwishyouagoodbusiness. 29.欢迎您下次再来。Youarewelcometostaywithusnexttime. 30.希望再次为您服务。 lamlookingforwardtoservingyouonceagain 英语服务用语一览饭庄restaurant酒吧bar糖sugar小吃部、食堂cafeteria 牛肉beef食堂diningroom牛排beefsteak午餐会luncheonparty小牛肉 veal咖啡馆cafe牛肚fripe茶馆teahouse羊肉mutton菜单menu猪肉 pork回民菜馆moslem猪排porkchop面包bread猪肘

6、子porkshoulder米饭 rice 火腿 ham 炒饭 friedrice 咸肉 bacon 馒头 steamedbun; steamedbread 香 肠 sausage 面条 noodles 鸡肉 chicken 汉堡包 hamburger 烤鸭 roastduck 三 明治、夹肉面包sandwich鹅goose奶酪cheese海味seafood蛋糕cake大 虾prawn奶油蛋糕creamcake鱼fish布丁 pudding鲤鱼carp沙丁鱼 sardine 旅馆 hotel, inn 蛋 egg 接待处 reception 炒鸡蛋 scrambledegg 问讯 处 infor

7、mation 什锦小吃 assortedappetizers 电梯 lift;elevator 沙拉 salad衣帽间cloakroom水果沙拉fruitsalad男盥洗室men' sroom意大利 面条 spaghetti 女盥洗室 women' sroom 汤 soup 一层 firstfloor 清汤 clearsoup 二层 secondfloor 肉汤 broth 十一eleventhfloor 罗宋汤 russiansoup 洗衣房 laundry 西红柿汤 tomatosoup 洗衣袋 laundrybag 苹果apple洗衣液shampoo梨pear服务到房间r

8、oomservice橘子orange搬运行 李工porter蜜橘mandarinorange大厅门厅lobby香蕉banana购物中心 shoppingcenter 西瓜 watermelon 商店 store 桃 peachhairdressing 咖啡coffee理发（男）haircut葡萄grape诊疗室clinic无奶咖啡 blackcoffee 路 road 茶 tea 街 street 加奶咖啡 whitecoffee 大道 avenue 红茶blacktea小巷lane牛奶milk斑马线zebra绿茶greentea人行道 sidewalk 矿泉水 mineralwater 此路

9、不通 nothoroughfare 橘子水 orangeade 公共汽车bus果汁fruit juice公共车站busstop电车tram冰激凌icecream 电车站tramstop啤酒beer出租车taxicab生啤draughtbeer地铁 subway, tube 葡萄酒、甜酒 wine 火车 rail, railway 香槟 champagne 火车站 railwaystation 烈酒 liquor, spirits 售票处 ticketoffice, booking 胡椒 pepper 单（双）程票 single （return） ticket 辣椒 chilli 候车室 wai

10、tingroom 站台票platformticket寄包裹处parcelservice餐车diningcar汇款处 remittancecounter 邮局 postoffice 打电报处 telegraphcounter 邮票 stamp 邮箱 mailbox 信件 letter 电话 telephone星级酒店初级英语服务用语1) Words and expressions for daily use（日常用语）after 在之后 assure保证about关于afraid害怕against与相对的anything任何事beg乞求before在之前behind在后面begin开始bitte

11、r苦的 bother 打扰 book 书，预定 ceiling 天花板 clock 钟 congratulations 祝贺 Christmas圣诞color颜色complaint投诉call呼叫,电话dark黑的,暗 的discount折扣direction方向downstairs下楼day天,日子date日期 delicious 美味的 end 终点 enjoy 喜欢,享受 excuse 借口 for 为fully满的greeting问候good好的guest客人give给get得到，达到go去 half半how怎样hotel酒店happy高兴，快乐的hope希望house房子 hot热的

12、here这里hour小时help帮助have有it它interrupt打扰know 知道think想like喜欢leave离开last最后的，最近的light灯，淡的 long长的left左边meet认识massage按摩message信息mind介意，思想 madam女士 may也许minute分钟matter事件，麻烦month月meal餐 number数字name名字night夜晚nice美好的now现在的on在之上 order点单pardon原谅，重复point点percent白分比past过去的 pleasure 愉快,荣幸 quarter 一刻,季度 regulations 规章

13、report 报告 right对的，右边的room房间second秒，第二stay停留same 一样的 season季节sweet甜的sour酸的salty咸的signature签名sign信号， 签side边see看见service服务step脚步，台阶smoke烟，抽烟sir先 生tell告诉table桌子this这个that那个turn转弯tour旅行today今 天tomorrow明天time时间too也taste品尝，品位terrible糟糕的 take 拿,取 upstairs 上楼 week 星期 weekend 周末 way 路 worry 担心 will 将wait等待 we

14、lcome欢迎 weather天气 yesterday昨天 year年：2) Greetings 问候 How do you do!Good morning/afternoon/evening!Howare you (doing)Nice to meet/see you!Weicome to Hongfu Hotel!3) Asking & inquiring 征询用语 Would you like to leave a message 您 需要留口信么I beg your pardon您能再说一遍么What do you think of our service 您觉得我们的服务怎么

15、样 May I know your name/room number 能告诉我您的名字/房号么May I take your order now现在可以点菜了么 May I have your signature please/Please sign here.请签字。4) Arousing attention 提醒用语 Mind your step.请走好。After you.您 先请。Please dont t leave anything behind.请带好您的随身物品。Please don 41 smoke here,这里不允许吸烟。Here you are.给您。Be aware

16、of the ceiling, sir.小心头顶，先生。5) Expressing good wishes 祝福Hl语 Congratulations!祝贺你！ Merry, Christmas! 圣诞快乐！ Happy new year!新年快乐！ Have a good time!祝您 愉快！ Have a nice trip!祝您旅途愉快！ Enjoy your stay!祝您住宿愉快！6)Service sentences 服务用语 I' m at your service.乐意为您效劳。 Excuse me.打扰了。May I help you 我能帮您吗 It' s

17、 my pleasure.这是我 的荣幸。What can I do for you有什么可以为您效劳Sorry to interrupt you.对不起,打扰一下。Service hours are：7:00-23：00.我们的营业时间是 7:00 到 23:00。7) Expressing thanks 致谢 Thank you.谢谢你！ Thank you very much.非 常感谢！ Thank you for telling us.谢谢您告诉我们！ Thank you for waiting.谢谢您的等待！ Answer 回答：You are welcome. My pleasu

18、re.8) Apologizing 致歉 I beg your pardon, sir.(请客人重复时)Excuse me for interrupting.(不得以打扰客人时). Sorry to have bothered you (打 扰客人后).I'm sorry, A guest is waiting for me (中止谈话时用).1 *m sorry, The house is fully booked.(客满时用)Answer 回答：That's all right. It doesn't matter.9) Farewell 告别 Good bye!S

19、ee you!Good night!晚安！ Hope to see you again!欢迎下次光临!10) Directions有关方向的表达How can I get to the 去 XXX 怎么走Go upstairs/downstairs.上/下楼。It 's on the second (third) floor.在二楼。This way, please. 请这边走。Turn left /right. 左/右转。It will be on your right hand side. 在您的右手边。11) About complaints 处理投诉用语 Don' t

20、worry.不要担心。I apologize for this.我为此事道歉。I 4m afraid it' s against the hotel ' s regulations.对不起，这不符合酒店的规定。I' 11 report it to our manager.我会把此事报告给经理。I assure you it won' t happen again.我保证此事决不会再次发生。We 411 give you a 10%(ten percent ) discount.我们会给您打九折。I 411 look into the matter.我会调查一 下

21、。It won 41 be too long, sir.时间不会太长的，先生。二)迎宾(1) Good morning/afternoon/evening. Welcome to our restaurant.早上(中 午、晚上)好，欢迎光临。(2) May I help you, sir/madam我能为您做什么，先生/女士 (3) Do you have a reservation, sir/madam 请问您有预订吗，先生/女士 (三)点菜(1) Are you ready to order now 请问可以为您点菜了吗(2) May I take your order now 请 问可

22、以为您点菜了吗(3) What would you like to start请问先给您上些什么(四)征询 意见Is everything to your satisfaction请问您对一切还满意吗(2) Is everything all right with your meal 请问您对用餐还满意吗(3) Would you care for another drink请问您还需要一杯饮料吗(五)致歉(1) I' m terribly sorry for such a mistake,我为这样的鲁莽向您道歉c (2) I' m terribly sorry, sir/ma

23、dam. I must apologize.实在对不起，先生/女士，我很抱 歉U (3) Is there anything else I can do我还能为您做些什么(六)结账(1) Would you like to have the bill now 请问您是现在结账吗(2) Would you like to pay cash or by credit card请问您是付现金还是用信用卡(七)送客(1) Thank you, sir/madam. We hope to see you again,感谢光临，先生/女士，希望再次为您服务。(2) Glad you enjoyed you

24、r meal. Good bye.很高兴您用餐愉快，再见。(六)餐饮部职位词汇酒店餐饮服务常用英语(上)1) What time would you like your table 您什么时间需要这张餐桌呢 2) A table for two你们是两个人吗3) For how many几个人4) Who' s the reservation for您为谁预 订 5) You can sit where you like.您可以随便坐。6) Is this table suitable 这张 桌子合适吗 7) The waitress will be here in a few min

25、utes.服务员马上就来。8)I' m sorry, there aren" t any tables left now.对不起，没有空桌子了0 9) I' m sorry, the restaurant is full now.对不起，现在餐厅已坐满。10) We can seat you in twenty minutes.二十他钟后才能安排您入座0 11) Have you been served有人为您 服务了吗 12) Do you have a reservation, sir 先生，您预订了吗 13) Would you come with me, pl

26、ease 请跟我来,好吗 14) Could you please come with me, please 请随我 来，好吗 15) Please step this way.这边请。16) Would you like to sit near the window您喜欢靠窗坐吗17) Where would you like to sit您希望坐在哪儿呢18) I * 11 be with you in a minute,我马上就米0 19) Would you mind sitting here in the corner 靠角坐您不介意吧 20) We are open from 6

27、in the morning to 11 in the evening.我们的营业时间是从早上6： 00到晚上11： 00。21) We serve 24 hours.我们 24小时营业.22) We are open round the clock.我们昼夜营业。餐厅供应时间是：早 饭：7： 00到9： 00：午饭：11： 30到下午1： 30：晚饭：6： 30到8： 30酒店餐饮服务常用英语(中)1) May I have your name, please 请问您的姓名。2) Can you give me your name, please我可以问您的姓名吗3) Here， s the

28、 menu.这是菜单。4) I' 11 bring you the menu, sir.先生，我给您拿菜单0 5) Here are the menu and wine list.这是 菜单和酒单。6) Are you ready to order 您现在点菜吗 7) Would you like to order now您现在点菜吗8) May I take your order now您现在可以点菜了吗9) What have you decided on 您决定吃什么了吗 10) Would you like Chinese food or Western food 您要吃中餐还

29、是西餐11) What would you like您想吃点什么12) What would you like to start with您先来点什么13) What would you like to follow您下一道菜点什么呢 14) Would you like something to drink 您想喝点什么吗 15) What would you like for a drink 您想喝什么 16) Would you like to order aperitif 想要点开胃酒吗 17) Would you like an aperitif before lunch 饭前您想吃

30、点开胃的东西吗 18) What kind of drink would you like 您要点什么饮料* 19) What kind of juice do you want 您 要茶还是咖啡20) Will you have tea or coffee你要喝茶还是咖啡21) Do you like your coffee, black or white 您喜欢清咖啡还是牛奶咖啡 22) Would you like green tea or black tea 您喜欢绿茶还是红茶 23) Would you like to try MaoTai - the best Chinese sp

31、irits您想尝尝中国最好的酒茅台酒吗24) Would you prefer Shanghaicocktail 您喜欢上海鸡尾酒吗 25) Why don' t you try a glass of dry white wine 卜 吗不尝一杯干白葡萄酒吗26) What kind of Chinese food do you want您想吃哪种中国 食物 27) What kind of vegetables would you like 您想吃什么蔬菜。28) We have steak, roast chicken and vegetables today.我们今天供应牛排，烤

32、鸡和蔬菜。29) Today' s special is roast leg of lamb.今天的特别菜是烤羊腿。30) Everything is a la carte.这里只能点菜。31) Would you like to dine a la carte or table d' hote 您是吃点菜还是公司菜0 32) We have a buffet. You can have all you want for $ 10.我们有自助餐,您交十元钱可以随便吃。33) How would you like your eggs 您喜欢几成熟的鸡蛋 34) How would

33、 you like your streak, well done, medium or rare 您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的35) How about trying some lobster 您是不是尝一尝大虾 36) I suggest you have a taste of Sichuan dishes.我 建议您尝尝四川菜。37) I, d recommend this dish to you.我愿意向您推荐一个菜。38) I * m sure you* 11 enjoy it.我肯定您会喜欢它。39) It， s delicious and worth a t

34、ry.它鲜美可口，值得一尝。40) I' m sorry, there are no chops left.对不起，没有 排骨了, 41) We haven t t any more lobster today.今天的大虾已经卖完了。42) This is the soup you ordered,这是您点的汤。43) We are short of help today.我们今天 人手少,44) I9 11 see about your order.我会去看看您点的菜做得怎样了。45) Do you care for a dessert 您是不是想吃点甜食。46) What do y

35、ou want for dessert 你 要吃什么甜食47) I * 11 get you another one.我再给您端一份来。酒店餐饮服务常用英语(下)1、 What else do you want 您还要别的什么吗 2) Is there anything else 您还要别的 什么吗3) Could I serve you anything else还需要我给您点什么吗4) If you need anything else, just feel free to tell me.如果您还需要别的什么，尽管告 诉我好了。5) What t s the problem, sir 先

36、生，出了什么问题 6) I * 11 take to the chef and see what he can do.我去和厨师商量一下,看看他能否给予补救0 7) If you don' t like this dish, how about getting you another one 如果您不喜欢这 道菜，是不是换个别的。8) Would you like it cooked a little more您愿意把它 再煮一下吗 9) Once it' s ordered and served, it can, t be exchanged, 凡是点 的菜上桌以后是不能换的

37、。10) Regretfully not.遗憾的是不行，11) I' m really sorry, but you see my difficulty.真对不起，但也希望您能体谅我的难处0 12) I' m sure everything will be satisfactory again next time you come. 相信下 次您再来时,一切都会使您称心满意。13) I do apologize for giving you the wrong dish.实在对不起，我把菜送错了0 14) I seem to have misserved a dish. 我好象

38、上错了一道菜。15) I' 11 change it immediately for you.我马上给您换。 16) I can offer you some oyster soup. Compliments of the chef. 我可 以向您免 费提供一些牡蛎汤，算是厨师的一点敬意。17) Is everything all right 一切都还 好吗 18) How was the food 饭菜还好吗 19) How do you like the fish cooked this way 您觉得鱼这样烧怎么样 20) Is everything to your satisf

39、action 吃得满 意吗21) What' s your opinion of our service您对我们的服务有什么意见吗22) Would you like to sign for that 您准备签字挂帐吗 23) Would you like to put it on your hotel bill您准备将这个费用记到您饭店的总帐吗24) Could you sign here, please 请您在这儿签字。25) May I also have your room number, please 我 可以问一下您的房间号码吗26) In our hotel we don

40、' t accept tips.我们饭店是 不收小费的u 27) The minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks. 200人的宴会最低的6000人民币况换券，不包括饮 料0 28) May I have a look at your invitation card 我可以看一个您的请柬吗 29)At a Chinese party the guests usually arrive 5-10 minutes early. 中餐宴会客 人通常提前五至十分钟到达。3

41、0) It' s not good to be late.迟到是不好的°饭店英语交流用语欢迎、问候用语1、Good morning（afternoon, evening）, sir（madam） 早上（下午、晚上）好，先生（夫人）。2、 How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。3 How are you?您好吗？Fine, thanks. And you?很好，谢谢。您好吗？4、 Welcome to our hotel （restaurant, shop）.欢迎到我们宾馆（餐厅、商店）来。5、 Wish you a mo

42、st pleasant stay in our hotel. 愿您在我们宾馆过得愉快。6、 I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、 Have a good time!祝您过得愉快!8、*hotel, front desk. Can I help you?*

43、饭店,前厅。您找谁？9、 Sorry, I've dialed the wrong number. 对不起，我拨错号了。10、 May I speak to your general manager? 能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、 Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？饭店英语交流用语祝贺用语13、 Congratulati

44、ons!祝贺您！14、 Happy birthday!生日快乐！15、 Happy new year!新年快乐!16、 Merry Christmas!圣诞快乐！17、 Have a nice holiday!假日快郑/p>18、 Wish you every success!祝您成功！答谢和答应语：19、Thank you (very much).谢谢您(非常感谢)。20、 Thank you for your advice (information, help)感谢您的忠告(信息、帮助)。21、 It's very kind of you.谢谢，您真客气。22、 You ar

45、e welcome.不用谢。23、 Not at all.不用谢。Don't mention it.不用谢。24、It's my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)25、 I am at your service.乐意为您效劳。26、 Thank you for staying in our hotel.感谢您在我们酒店下榻。27、 r m sorry.很抱歉。28、 Excuse me.对不起。29、 r m sorry, It's my fault.很抱歉。那是我的过错。30、 Sorry to have

46、 kept you waiting.对不起，让您久等了。31、 Sorry to interrupt you.对不起，打扰您了。32、 r m sorry about this.对此表示抱歉。33、 I apologize for this.我为此道歉。34、 That's all right.没关系。35、 Let's forget it.算了吧。饭店英语交流用语-征询和指路用语36、 Can(May)I help you?我能帮您什么吗?Yes, please.好的。37、 What can I do for you.我能为您干点什么？38、 Is there anythi

47、ng I can do for you?有什么能为您效劳的稿/p>39、 Just a moment, please.请稍等一下。40、 May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.当然可以。41、 Go upstairs/downstairs.上楼/下楼。42、 It's on the second (third) floor.在二(三)楼。43、 Excuse me.对不起。Where is the washroom (restroom, elevator)请问盥洗室(休息室、电梯)在哪儿？This

48、 way, please.请这边走Turn left /right.往左转/右转。45、It's in the lobby near the main entrance.在大厅靠近大门。46、It's in the basement at the end of the corridor.在地下室走廊尽头。饭店英语交流用语-提醒和告别用语47、 Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please don't leave anything behind.请别遗忘您的东西。50、Don't worr

49、y.别担心。51、 Take it easy.放心好了。52、Please don't smoke here.请不要在这边抽烟。53、 Goodbye.再见。54、 See you late.再见。55、 Good night.晚安。56、 See you tomorrow.明天见。57、 Goodbye and thank you for coming.再见，谢谢您的光临。58、 Goodbye and hope to see you again.再见，希望再见到您。59、 Have a nice trip!一路平安！60、 Wish you a pleasant journey!

50、Good luck!祝您旅途愉快！祝您好运！饭店英语交流用语-前厅和客房部用语1、 Have you a reservation?您预定过了吗？2、 May I know your name and room number?您能告诉我您的名字与房间号吗？3、 Here is your room key.给您房间钥匙。4、Please pay at the cashier's desk over there.请去那边帐台付款。5、 Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗?6、Housekeeping,

51、 may I come in?客房服务员，我可以进来吗？7> Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、 I hope r m not disturbing you.我希望没有打扰您。9、 One moment, madam. I' 11 bring them to you right away.等一会儿，夫人。我马上送来。10、 r 11 send for an electrician（ doctor.）我给您请电工（大夫）。餐饮部：11、 Sit down, please. Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？12、 What would you like to have, coffee or tea?您要喝咖啡还是茶？13、 Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、 Service hours are:（餐厅）供应时间是：早餐7点到9点。午餐11点半到1点半。晚餐6点半到8点半。15、 Here