五星级酒店餐饮部职位说明书

1、1 / 141INDEXF&B Director 餐 饮 部 总 监F & B Manager 餐 饮 部 经 理Asst. F & B Manager 餐 饮 部 经 理 助 理F&B Coordinator 餐饮部协调员Secretary 秘 书F&B Clerk 餐饮部文员Catering Manager 宴会厅经理Banquet Supervisor宴会厅主管Banquet Captain 宴 会 厅 领 班Banquet waiters/waitress 宴 会 厅 男 女 服 务 员Banquet Coordinator宴会厅协调员Cante

2、en Supervisor员工餐主管Canteen Attendant员工餐服务员Restaurant Manager-Coffee House 咖 啡 厅 经 理Asst. Rest. Manager-Coffee House 咖 啡 厅 经 理 助 理Rest. Supervisor-Coffee House 咖 啡 厅主管Rest. Captain - Coffee House 咖 啡厅领班Rest. Hostess - Coffee Shop 咖 啡 厅 领 位Rest. Waiter/ waitress - Coffee House 咖 啡 厅 男 女 服 务 员Rest. Bus

3、boy - Coffee House 咖 啡 厅 勤 杂 工Room Service Manager 咖 啡 厅 送 餐 服 务 经 理Room Service Supervisor咖啡 厅 送餐 服 务 主 管Room Service Captain 咖啡厅 送 餐服 务 领 班Room Service Ordertaker送餐 服 务接 单 员Room Service Waiter 送 餐 服 务 员Restaurant Manager Chinese Restaurant 中 餐 厅 经 理Asst. Restaurant Mgr. - Chinese Restaurant 中 餐 厅

4、经 理 助 理Restaurant Supervisor -Chinese Restaurant 餐 厅 主 管2 / 141Restaura nt Captain-Chi nese Restaura nt餐厅领班Restaura nt Hostess- Chi nese Restaura nt 餐厅 女领班Restaurant Waiter / waitress -Chinese Restaurant 餐 厅 男 女 服 务 员Restaurant Busboy - Chinese Restautant餐 厅 勤 杂 工Beverage Manager/Asst. Beverage Mana

5、ger 酒 水 部 经 理 及 助 理Beverage Supervisor 酒 水 部 主 管Bar Captain 酒 水 部 领 班Cocktail Waitress 鸡 尾 酒 服 务 员Bartender 调 酒 员Fun Pub Manager 夜 总 会 经 理Fun Pub Supervisor 夜 总 会 主 管Fun Pub Captain 夜 总 会 领 班Disc Jockey 唱 片 骑 士Specialty Restaurant Manager 地 中 海 餐 厅 经 理Asisst. Specialty Restaurant Manager 地 中 海 餐 厅 经

6、 理 助 理Specialty Restaurant Supervisors 地 中 海 餐 厅 主 管Specialty Restaurant Captain地 中 海 餐 厅 领 班Specialty Restaurant Hostess地 中 海 餐 厅 领 位Specialty Waiter/waitress 地 中 海 餐 厅 服 务 员Delicatessen Assistant Manager 食 品 店 经 理 助 理Delicatessen Captain 食品店领班Delicatessen Waiter/tress 食品店服务员Revolving Restaurant Ma

7、nager 旋 转 餐 厅 经 理Assist Revolving Restaurant Manager 旋 转 餐 厅 经 理 助 理Revolving Restaurant Supervisor 旋 转 餐 厅 主 管Revolving Restaurant Captain旋 转 餐 厅 领 班Revolving Restaurant Hostess旋 转 餐 厅 领 位Revolving Restaurant Waiter/waitress 旋 转 餐 厅 服 务 员JOB DESCRIPTIONJOB TITLEFOOD & BEVERAGE DIRECTOR3 / 141职务

8、餐饮部总监DEPARTMENT:F&B ADMINISTRATION部门餐饮管理JOB CODE:FB 1代码REPORT TO:GENERAL MANAGER上级主管总经理GENERAL MISSIO职责概述Resp on sible for overall supervisi on,pla nning, con trol and coordi nati on of allactivities of pers onnel en gaged in office adm ini strati onand operati on of thedepartme nt.负责监督、计划、控制及协调

9、有关办公室行政管理及本部门各餐饮的工作。RESPONSIBILITIES AND MEAN职责和方法Responsible for the overall operation and co-ordination of various Food & Beverage departments such ascoffee shop, Room se4rvice, Specialty Restaura nt, Night Club, all the kitche ns, stewardi ng etc.全面负责餐饮部分部门的运作如，咖啡厅，地中海餐厅，送餐服务，中餐厅，夜总会,所有厨房及管事部

10、等部门.ADMINISTRATIVE RESPONSIBILITIE行政职责Exercises admi nistratio n and supervises through Food & Beverage Man ager, Executive Chef andRestaura nt Man agers.通过餐饮部经理，行政总厨及各餐厅经理进行监督管理Confers with man ageme nt on reports, forecasts, budget policy and future pla nning.与管理当局商议报告，预算及今后的计划Prepares reports

11、 for man ageme nt in cludi ng budget and forecasts.准备预算和预报给管理当局4 / 141Surni shes guida nee to Restaura nt Man agers on employees training, public relati ons and sales promotion.对各餐厅经理进行公关意识机及销售得指导培训Take responsibility for any task assigned by the General Manager, even though it might not concern the

12、Food & Beverage Departme nt.听命于总经理的任何工作委派，既使此事可能与餐饮部无关Follow through on any task assigned by the General Manager, even though it might not concern the Food &Beverage Departme nt负责完成总经理的分派的任何工作安排，及餐饮部所涉及的工作并需 在有效时间内完成Give comments to the General Manager on the progress of all tasks assigned b

13、y the Gen eral Man ager, andon those tasks, self assig ned, withi n a reas on able time limit.对那些由总经理委派的工作给以信息反馈.Performs related duties and special projects as assig ned负责及完成其他任何特别的工作委派TECHNICAL RESPONSIBILITIES术职责Recommends tomanagement, regardingchanges or innovationsinplans,policies,procedures a

14、nd equipme nt.就有关计划，政策，程序，设备的改变或创新向管理当局加以建议To con duct, together with Food & Beverage Man ager and /or Restaura nt Man agers, actualin spect ion tours, checks on departme ntal operati ons and special projects.与餐饮部经理及各餐厅经理一起进行巡查并对部位的操作及特别事 宜加以检查Establishes sta ndards and norms of food and beverag

15、e quality and purchas ing.建立健全食品和饮品销售，趋势，盘存等加以复审Reviews prices, sources of supply, food and beverage sales, tren ds, inven tories, etc.对价格，供货来源，食品及饮品销售，趋势，盘存等加以复审Works with Restaura nt Man agers in testi ng and experime ntal projects to upgrade product or procedure.为了使产品更上一层楼与各餐厅经理们一起进行尝试及试验性的工 作Mee

16、ts periodically with Restaura nt Man agers to review operati ons and discusses methodsof impro ving procedures and ways to meet unu sual bus in ess dema nds.定期与各餐厅经理碰头以复审经营并研究改善的方式方法以及特别 生意的需求COMMERCIAL RESPONSIBILITI业职责5 / 141Meets with purveyors to lear n of new products or methods.同食品供应商接触以便学习新产品

17、或新方法Meets with customer on special functions and its arra ngeme nts.与客人商谈宴会具体事宜Keeps aware of trends, practices and equipment in food and beverage preparation and service in the hoteland restaura nt field through trade literature and actual visits.参加供货会并阅读产品资料以对新产品新方案及新设备加以了解Improves sales volume in

18、 all outlets by means of up-to-date market ing, menus (seas onaland special), festivals (barters,airlinesor other sister hotels), and special foodand beverage promoti ons.提高整个部门的营业额.换句话说，憝对新的市场，时令菜，节日(易货，航空及其他兄弟饭店),及特别餐饮推销HUMAN RESPONSIBILITIE人事职责Main ta ins close liais on with other Divisio n Heads and Departme nt Heads.与其他部门总监或经理们保持密切联系Con ducts con sta nt trai ning (not on ly on the job) and evaluati onof each employee,rotation, incentive programs, job descriptions, and initiates staff recreati