商务礼仪英语介绍

1、商务礼仪英语介绍Company LogoContents Business attire1 Reception Manner 2 Telephone Manner3Company LogovSpecifics For Mens Business CasualvSpecifics For Womens Business CasualBusiness Attire(服饰）服饰）Company LogoSpecifics For Mens Business CasualvTies: Ties are generally not necessary for business casual. Shirt

2、s: Longsleeved shirts are considered dressier than shortsleeved and are appropriate even in summer. Choosing white or light blue solid, or conservative stripes（条纹布）（条纹布） is your safest bet. Company LogoSocks:Doweardarksocks,midcalf（小腿肚）lengthsonoskinisvisiblewhenyousitdown.Shoes:Leathershoesshouldbe

3、worn.Jewelry:Wearaconservativewatch.Ifyouchoosetowearotherjewelry,beconservative.Removingearringsisalwaysasafebet.Specifics For Mens Business CasualCompany Logo Correct tie length - Up to belt level / waistSpecifics For Mens Business CasualCompany LogoCorrect sleevelength of shirtSpecifics For Mens

4、Business CasualCompany LogoCorrect length of TrousersSpecifics For Mens Business CasualCompany LogoWrong pattern of shoesSpecifics For Mens Business CasualCompany LogoPants/Skirts: Women can wear casual pants or skirts.Neither should be tight.Skirt Lengths: Often vary from season to season. Avoid ex

5、treme trends, especially with short lengths.Specifics For Womens Business CasualCompany LogovShirts/Sweaters: In addition to tailored shirts or blouses, tailored knit sweaters and sweater sets are appropriate business casual choices for women.vShoes: Shoes should be leather or microfiber(超细纤维超细纤维).

6、Regardless of style, avoid extremes. Make certain you can walk comfortably in your shoes. Specifics For Womens Business CasualCompany LogoReception EtiquettesvReceptionvGuidenceCompany LogoThe basic procedures 1.Greetings 2.Confirm his identity and ask him whether he has maked a reservation（预约）（预约）

7、3.Contact respondents Company LogoHow to say hello3S principles：1.Stand up2.See3.Smile Company LogoOn the basis of 3S, you can say： Goodmorning.GoodafternoonMayIhelpyou?Excuseme!MayIhaveyourname,please?Justamoment,please!Company LogoHow to receive the unexepected guest？First of all, you should give

8、the guest some drink enthusiastically Company LogoHow to receive the unexepected guest？Second,youneedtoasktheguestsidentitynametheplaceofworkpositionCompany LogoHow to receive the unexepected guest？vThen, you should understand the intention of the guests,and say:Wait a minute ,please!I will go to se

9、e whether general manager in the office .vIf the manager doesnt want to see the unexepected guest,so you can say:I am so sorry that our manager is not here now.Company LogoHow to guide guests to the reception room？v(1)Gather up documentsv(2)Guide guestsCompany LogoHow to guide guests to the receptio

10、n room？Pay attention to：1.direction :You should walk in front of the guests left 2.Distance : You should stay away from the guest one metre away 3.Gestures tip : This way,please! 4.Adjust pace : Follow the guests pace ,then adjust the pace5.Talk to the guest : Searching for the right topic. Company

11、LogoSome sentences about the reception etiquettes vGuide Directions ：v1. This way, please!/Come with me, please!v2. I will show you to Business Center.v3. The toilet is over there.v4. A:Could you please tell me the way to the Metro Station? B:Please go straight, turn right and then you cant miss it.

12、v5. You can take that escalator(自动扶梯）自动扶梯） over there to the second floor.Company LogoSome sentences about the reception etiquettesvProviding Service v1. Would you like me to help you with your baggage?v2. You can use internet in Business Center.v3. How many papers do you want to copy?v4. Where woul

13、d you like to fax this paper?v5. Please sign your name here.v6. Please fill out the Registration(登记登记) Form first.v7.You can take a taxi to your hotel.Company LogoTelephone Manner v Answeringv CallingCompany Logov Answerallcallswithin3ringsv Bepatientandsmilev Repeatinformationtobesureitscorrectv Ta

14、kenotesifnecessaryv Beclearavoidsomejargonandslangv Usecallersnamev ThankthecalleroncompletionofthecallandbidafriendfarewellSome basic principlesCompany Logo1)Answering an outside callvOpening:“Good morning. This is.vSpeaking: How may I assist you?”v Closing:“Thank you for calling us, good bye”v Rem

15、ember: Always put your smile into your voiceTelephone Manner Company Logo2)Answering an internal callv Opening: “Good morning. This is Marriott Caf,v Lisa speaking. How may I assist you, Mr./Ms._?”v Closing:“Thank you for calling us, good bye, Mr. /Ms. _.”v Tips: Whenever possible, try and determine

16、 the callers name and refer to it throughout the conversation. Also speak slowly and clearly.Telephone Manner Company Logo3) Placing a call on holdv 1. May I place you on hold, please?” Wait for the replyv 2.Should the waiting time be longer, make a point of getting back to the caller on hold every

17、2 min to give the caller a progress report.v “Thank you for holding, John. I am afraid that Jack is still on the other line. Would you like to keep holding or may I take a message?”v 3.Always thank the caller for holding and show him that we appreciate his time and patience.v “Thank you for holding,

18、 this is Lisa speaking, how may I assist you?”Telephone Manner Company Logo4)Terminating callv1. Use a suitable closing phrase: “Thank you for calling us, Mr. Smith.” “Its my pleasure, Mr. Smith.”v2. Always say” Good Bye “instead of “bye-bye”,”Okay”etc.v3. Let the caller hang up first, then hang up gentlyTelephone Manner Company LogoSome phrase and sentencev One mom