职位描述旅游顾问

1、职位描述文件职位识别信息职位名称Travel Consultant所属部门Con tact Cen ter职位编号所在城市SZ工作地点Con tact Cen ter出差要求无偶尔经常常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Lead Travel Consultant, Operations汇报职位直接下级职位人员 管理 权限薪酬无建议权决定权直接下级人数绩 效无建议权决定权直接管辖团队配 备无建议权决定权业务指导职位Sr. VP, Con tact Cen ter; Gen eral Man agers of other departme nts对职位产生影 响

2、的外部机构受到职位影 响的外部机 构任职资格教育程度Post-secondary专业方向travel, aviation, hospitality or business or social science related subjects工作经验? Min. 1/2 year or above inCustomer Care or CallCentre Operation experience行业经验培训经历管理技能?专业技能? provide quality sales and services to customer通用技能? Communication职位目的与职责职位目的存在 的理由

3、，限制和 目标To resp on sible to provide quality sales and services to CTII pote ntial customei and members to support efficie nt operati ons of the con tact cen ter as well as various bus in ess lines of the compa ny as a whole.职责范围名称、定义、该职责所要到达的结果/目标责任级别全部/ 局部/协 助衡量标准数量、质量业务类Operatio nal level? To respo

4、nsible to handle inbound calls, e-mails or fax in regarding to the sales or inquires of HOTEL, AIRTICKETS or PACKAGES.? To meet the individual Key Performance Indicators (KPI) and constantly improve service qualities? To handle any customers complaints .? To feedback any process issues or customer d

5、issatisfaction to team leaders or Quality Assurance Section.? To handle any follow up request or bookings with internal department, airlines or partner hotels.All? KPIs for sales andcustomerservice? Internal customer satisfacti on? External customer satisfacti on? Staff attrition第3页，共 4页内部文档，注意保密 还有

6、一大批隐藏技能你不知道。掌握他们，你将开启新世界的大门。Tab+Enter,在编过号以后，会自动编号段落Ctrl + D 调出字体栏，配合 Tab+Enter 全键盘操作吧Ctrl + L 左对齐， Ctrl + R 右对齐， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替换。然后关于替换，里面又大有学问！有时候Word文档中有许多多余的空行需要删除，这个时候我们可以完全可以用查找替换来轻松解决。翻开 编辑菜单中的 替换对话框，把光标定位在 查找内容输入框中，单击 高级按钮，选择 特 殊字符中的段落标记两次，在输入框中会显示“ "PAP'，然后在替换为输入框中用上面的方法插入一个 段落标记 一个