外贸业务操作流程

1、外贸业务操作流程（中英文）1、业务人员在国外采购商的询价，做出产品报价前，应了解客户基本信息，包括是否终端客户、年采购能力、消费区域，以及产品的用途、规格及质量要求，我公司是否能够生产等。Beforequoting,theSalesmanshouldknowthebasicinformationabouttheclients,forinstance,theendusersornot,theannualorderquantity,theplacesofconsuming,andtheproductsthepurposes,specification,qualityandtheabilitiesw

2、hetherourfactoriestomeet.2、对于外商的邮件、传真，原则上在24小时内答复；特殊情况需要延期的，应及时向外商解释及大概需要的时间。Generallyasarule,toreplytheclients'mailsshallbewithin24hoursafterreceiving;andpleaseexplainthereasonstotheclientsduetothethingsparticularandneedmoretimetodealwith.3、对于外商的产品报价，原则上按照公司财务部门经核算后的价格表（外销）执行；公司财务部门根据市场状况及生产成本，

3、定期进行核算，对产品价格进行调整。Quotationswillbeaccordingtothepriceslist(foroverseamarket)madebythecompanyAccountingDepartment,whichwillmakepricesadjustmentsaccordingtothemarketandtheproductioncostatregularperiods.4、对于定单数量较大，外商所能接受的价格低于我公司公布的价格的，业务人员应先上报部门经理批准实施；部门经理不能批复的，报总经理批准后实施。Forbigorders,theacceptablepricef

4、romtheclientsislowerthanourlistedprice,thesalesmanshallfirstreportthistothemanagerofthedepartmentsforapproval;andwhenthemanagerhavenorightstoapprove,thepricewilldirectlygotothegeneralmanagerforapproval.5、对于C&F及CIF报价，需要我方办理运输、保险的或需要进行法定检验的等事项，业务人员应事先联系相关中介机构进行确定，选择中介机构应考虑业务熟练、服务效率高及收费合理。？InC&

5、ForCIFpriceterms,thesalesmanshallcontactanddealwithrelatedcompaniesinadvancetoconfirmthethingsofshipment,insurance,commodityinspectionetc.Thebasicconditionsforselectingtherelatedcompanieswillbeconsideringrichandprofessionalpractices,servicewithhighefficiencyandgoodprices.6、对于外商的寄样要求，原则上要求到付；对于样品数额较大

6、，原则上对方承担成本费用。在正式定单后，可以扣除成本及寄样费用。特殊情况，如关系比较好的老客户，我方可以预付并免收样品，报部门经理批准后执行。费用较大的，可报总经理批准后执行。Pertheclients'requirementsofsendingsamples,freightcollectshallbegenerallyrequired;andwhenthesamplesquantityislarge,thecostshallbechargedaccordingly.Howeverthecostandfreightpaidbytheclientswillbedeductedinthet

7、rialorders.Incasesparticular,forinstancetheclientswithlongtermandfirmrelations,wecanpaythefreightinadvancewiththesamplesfreeafterapprovedbythemanagerofthedepartments,orbythegeneralmanageriftheamountislarge.7、对于外商需要打样的，业务人员应和生产部门协调，确保样品的质量及规格符合要求；样品需要部门经理审核后寄出；外商对于产品有包装或陵头要求的，正式包装或印刷前需经外商确认。Thesalesm

8、anshallcoordinatecloselywiththeproductiondepartmentsinthesamplesmakingprocesstoguaranteethequalityandspecificationsmeetingtheclients'requirements,andsendthesamplesaftertheapprovalbythefinalcheckingupofmanagerdepartment.8、付款方式上，原则上考虑前TT全部或部分作为定金，剩余见提单传真件付款，及全部短期信用证。收汇银行和业务员负责对信用证做形式和内容的检查，发现差异的，应

9、及时通知外商修改。信用证审查无误后，报部门经理复核。Generallyasarule,thefollowingwaysofpaymentswillbeconsidered:1, wiretransfer100inadvance2, wiretransferpartasdeposit,thebalanceagainstcopyofB/L.3, 100%L/CatsightOurbeneficiarybankandthesalesmanwillcheckuptheL/Cinformandcontentsrespectively,andinformtheclientstomakechangeinti

10、meifdifferencesexisting,andsubmittothemanagerofthedepartmentsforre-checkingafternofaultsordifferencesfoundinadvance.9、原则上，公司在收到外商的全部货款、部分定金及信用证经复核无误后，开始安排生产计划，组织货源，进行生产。Asageneralrule,thecompanywillarrangethematerialandplanforproductionafterreceivingthepaymentsinaboveNo.8terms.10、在定单生产阶段，业务人员应到生产车间会

11、同生产主管对产品生产进行监督、检查，发现问题及时解决；或由部门经理协调解决，或部门经理上报总经理解决。严格把握产品的规格、质量、包装、生产时间符合同外商的约定。Intheproductionprocessing,thesalesmanshallbeattheworkshoptosuperviseandinspecttheproductionwiththepersonincharge,tofindandsolvetheproblemsintime,ortoreporttheproblemstothemanagerofthedepartmentforcoordinatingtosolve,orto

12、reporttothegeneralmanagerforsolving,toguaranteethespecification,thequality,thepackingandproductiontimeaccordingtotherequirementsoftheclients.11、对于C&FCIF价格条款的，业务人员应在生产结束前一周，安排好货代，确定定舱事宜；一般在船期前二日，安排装柜、运输。InC&FandCIFpriceterms,thesalesmanshallarrangeandconfirmtheshipmentswiththerelatedagentsawe

13、ekinadvance,andtoloadthegoodstothecontainerandtransportthegoodstwodaysinadvance.11、需要委托中介机构进行报关、商品法定检验、保险的，业务人员应及时准备相关资料交中介机构办理；办理过程中，业务人员可以协助。ThesalesmanwillpreparetheconcerneddocumentsfortheCustomsdeclaration,Specifiedgoods'inspectionandInsurancebyrelateddepartmentsifneeded;thesalesmancanmakec

14、oordinationintheprocess.12、收汇方式为信用证的，业务人员必须细心操作，谨慎处理，注意单证的一致性，做到安全收汇。InthecasesofL/Cpayments,thesalesmanneedtodealwithcarefullyandcautiouslytosuretheconsistencyofthedocumentsandtheL/Candtoreceivethefundssafely.13、全部收汇后，业务人员请对相关资料进行整理，将相关单据较财务部门及时外汇局、税务局办理核销、退税。并注意对外商的售后服务，进行跟踪，以建立长期的可信赖合作伙伴关系。Thesalesmanshalldotheclassificationandcollationofthebusinessdocuments,andsubmittherelatedtotheaccountingdepartmentforthepurposesofforeignexchangesettlementintheconcernedadministrationdepartmentstimely.A