酒店《锁房》培训活动纲要

1、A HOTEL XXX 大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Room Blocking任务:锁房Code 序号 :RM-RES-D160Objectives ： At the end of this session reservations sales agent will be knowing how to block room in the Oprea目的 :在课程结束的时候预订部销售文员应懂得怎样在电脑中锁房Standard ： Certain reservations will be pre-blocked at the point of re

2、servation. Specific room requests by a caller will be entertained according to availability. Suites will be pre-blocked at the point of reservation. Rooms that have been pre-blocked by reservations will be noted in the remarks field and will only be changed by the shift leader or Guest Service Manag

3、er.标准 : 某些特殊房间应提前由预订部锁房。客人要求 的特殊房号将根据可能性来考虑。被预订部提前锁住的房间将在备注栏内注明并只能由主管或大堂副理作修改。Resources:Flip Chart, Handout, Computer with Oprea terminal培训器材 : 白板，白板纸，培训资料，带Oprea终端的电脑MethodTraining StepsTime培训方式培训步骤时间IntroductionShow “ (Objectives)5 Minutes介绍显示课程目的Prepared on Flip SotheobjectivesofthissessionCharti

4、s: (Refer to Objectives of this TAO)今天这堂课的目的是：（参考标准与程序The main content of this course shouldbe: 这节课的主要内容是：MethodTraining StepsTime培训方式培训步骤时间Room Blocking锁房Contents内容Lecture&Show steps on prepared flipchart. ExplainExplanationreason for each step. Ask trainees to教学式与讲解comment and question on each

5、 step.将所有程序的主要内容事先写在准备好的白板纸上， 逐步作以讲解， 在讲解过程中要不时请学员发表建议并提问。15 Minutes3 MinutesDemonstrationDemonstrate inOprea how toblock展示room,Showeachstep.Afterdemonstration. Refer back to flipchartand review / discuss each step.在 Oprea中展示如何锁房，给其讲解步10 Minutes骤，作展示之后，回顾白板纸上的内容，Practice并讨论每一个步骤。MethodTraining Steps

6、Time培训方式培训步骤时间练习CritiqueEach trainee practices评估每一个学员练习5 MinutesAccording the procedure.Summary总结按照程序。Review Key Points:回顾要点：1. Ask questions and have participant explain the standard and its importance.提问并请参与者解释标准及其重要性2. Summarize critique points applicable to entire group总结评估过程中对整组有用的要点Total383. Reinforce and discuss the point:Minutes加强并讨论以下要点：MethodTraining StepsTime培训方式培训步骤时间All suite and apartment book