商务英文邮件文本

1、外贸业务全套英文邮件范文  摘要：本文详细地介绍了商务英文电子邮件的各个构成部分的写作要求和特点，并从词汇和句型的选用两方面探讨了商务英文电子邮件的基本写作原则，可以为写好商务英文电子邮件提供参考。 关键词：电子邮件；写作原则；方法；技巧 国际互联网的普及和电子商务的发展使得电子邮件成为当今网络技术运用中最普遍的交际手段之一。在国际商务中，电子邮件的渗透力非常显著，已经成为商务沟通最基本的联络方式，并正在逐步取代传统的书信、 、 等通讯媒体，成为最主要的信息交流方式。据调查，在商务场合中约有90%的人利用电子邮件来联系业务，因此商务英文电子邮件的写作越来越受到人们的重视。为了让更多的

2、人了解商务英文电子邮件的写作原则、方法、格式及相关技巧，本文着重介绍如何写好商务英文电子邮件，以期为广阔读者提供参考。 商务英文电子邮件各组成部分的写作 在近年的网络贸易实践及操作中，电子邮件已形成比较统一、固定的写作格式，其各组成部分的写作方法如下： 地址栏To电子邮件的地址，包括写信人地址、收信人地址、抄送收信人地址、密送收信人地址，这四部分无需填写繁杂的邮政地址，只需填入相应的电子邮件地址即可，而且并非每一项都要填，假设收信人只有一个，就不需填写其他收信人的电子邮件地址，处理比一般信件要简单得多。 主题摘要栏Subject邮件的标题应当简洁明了。邮件标题是邮件主要内容的浓缩，是读者浏览信

3、箱时决定是否阅读该邮件的根据。简洁明了的主题内容可起到索引的作用，便于收件者以后在大量的邮件中查出相关的邮件。邮件标题选择的合适与否将影响到读者处理信件的效率。因此，为了确保收信人能及时阅读邮件，邮件的标题不仅要引人注目，而且应该言简意赅。另外，标题应该用名词短语或动名词短语，如：“Your Meeting in California”，“Your Order”，“Mrs. Jones”，“weekly Sales Meeting”等标题都信息明确、一目了然。 称呼Salutation商务英文电子邮件通常用较正式的称呼，如：Dear+对方的姓氏，有时可以省去Dear，直呼对方的名或姓，或者用随

4、意的称呼，如：“Hi，Johnson”，“Hi，Davis”等。假设不能确定收件人是哪一位，可用这样的表达，如：“Dear Sirs”，“Dear Madam or Sir”或“To whom it may concern”等。 正文部分body涉外商务电子邮件的正文书写格式绝大多数采用齐头式。齐头式是指正文中各部分都从每行的左边开始，这种格式便于打字和节省时间，提高工作效率。正文是电子邮件的主要部分，大多把话题分成几个小主题，每个小主题一段，每段一般只有一两句话，正文由两三个或三四个简短的段落构成。 敬意结尾Complimentary Closing结尾常用敬语，表示客套和礼节，措辞应恰当。

5、通常用“Best Regards”，“Best Wishes”，或使用“have a nice day!”“Good day to you!”等表示美好祝愿的词组作为敬意结尾，使得电子邮件更趋向随意体casual style。 签名 Signature通常是寄件者在信函的敬意结尾下面写上自己的。因为电子邮件是在电脑上打出来的，所以不能像传统的外贸信函那样可用手签。 附件Enclosure电子邮件中如果带有与邮件内容相关的附件，可用word、 excel等软件编写成文件报表或扫描各种形式发票、定单或报价单等，并在邮件中说明具体文件的名称及份数等，以便对方确认。 附言Postscript打好邮件后

6、，假设发现需要补充某些内容，可在签名下方注明P. S. ，再附上补充的内容。但补充的内容不宜太多，常常是一两句话。假设补充的内容很多，则需另写一封邮件，以免喧宾夺主。 1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the marke

7、t - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask

8、you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical i

9、nformation on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.4. 如何讨价还价Dear Sir: June 8, 2001We have received your pr

10、ice lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business.

11、We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent adva

12、nces in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market h

13、ere leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15

14、, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or

15、 cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8

16、. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用

17、证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when

18、 the order has been executed.Sincerely10. 请求信用证延期Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentleme