质量体系调查表-HAF

1、表格编号Form No.：SNZF-6.2-3/0 供应商质量管理体系调查表Supplier Quality Management System Survey材料供应商Material Supplier类别（勾选）Type(Select)制造商Manufacturer代理商Agent所供材料Material供应商基本信息General Information of Supplier 公司Company名称Name：地址Address：联络人Contact Person：电话Tel：传真Fax：生产现场Manufacture Site名称Name：地址Address：联络人Contact Per

2、son：电话Tel：传真Fax：企业性质Ownership国有企业State Owner乡镇企业Enterprise Owner合资企业 Joint Venture 其他Other（ )生产许可证号Business License No.到期时间Expired Date产量Volume规模Scale：合格证书Certificate of Conformance随货附送Per each delivery 传真By Fax 邮寄By Mail其他Other（ ） 不提供Don't Provide运输工具Transportation Tool自备Self Provide外租Rent 其他Ot

3、her（ ）运输方式Transportation Way陆运Land 海运Shipping水运Waterway 空运Flight质量保证体系QA SystemHAF003 ISO9001其他Other（ ） 无None人员组成Staff管理人员Management： 技术人员 Technical： 生产人员Production：销售人员Sales： 质量管理人员Quality Management： 其他Other： 合计Total：备 注Notes章节Section序号No.调查项目Question回复 Reply得分Score一质量体系Quality System1该物料的所有加工步骤都在

4、该工厂完成吗？Are all steps of the manufacture of the material performed at this site? 若有某些步骤在其他工厂完成，请说明哪些步骤是在哪个地方完成。When some steps are manufactured at other site(s), please indicate the address(es) and the step(s) which is (are) performed.2已取得 ISO9001质量管理体系认证?或其他质量管理系统的认证吗？若有，请提供证书，组织架构图及相关文件。Have you be

5、en certified by any nationally or internationally recognized quality standards such as ISO9001? If yes, please provide certificate, organization chart and related documents.若尚未取得，预定何时可取得？If no, when are you expected to get the certificate?3有对质量体系进行描述的文件吗？如质量手册？Do you have a document that describes y

6、our quality systems? E.g. a Quality Manual?4对于所有质量文件，是否有程序对以下活动进行规范？For all quality documentation, do you have procedures defining:a)更新update?b)批准approve?c)分发控制Controlled distribution?d)使用和储存Use and storage?5质量文件是否定期更新?若是，更新频率是多少？Do you period update the quality related documents? If yes, what's

7、 the frequency?6质量部门是否独立于生产部门、生产进度和成本?Is quality department independent from production department, manufacturing schedule and cost?7质量部门是否有独立的拒收或放行权利?是否有权适时中止生产?Does quality department have the rights to reject or release of the product? Has right to interrupt the production?8是否允许国核锆业对所供物料的相关设施和文件进

8、行现场监查？若不允许，请说明原因Would you allow SNZ personnel auditing the facilities and documents relating to the materials supplied to SNZ? If no, please provide explanation9质量相关的问题如何通报给高级管理层？How is senior management informed of quality related issues?10对于供给国核锆业的产品是否进行年度质量审查?Do you write an Annual Quality Review

9、 for the material supplied to SNZ?11请提供包括见证点、停工待检点在内的工艺流程图。Please provide a route of the process(es) and suggest Witness and Hold Point. 二进货控制Incoming Control12有正式的供应商评价程序?Do you have formal supplier evaluation procedure?13请附上供应给国核锆业的产品技术条件和检验/试验方法?Please attach the product specifications and inspec

10、tion/test methods for the specific substance supplied to SNZ?14有进货检验计划?（频率、方法、验收标准）Do you have incoming inspection plan?(frequency, method, accept criteria)15是否有不合格品的隔离存放区域?Is there any quarantine area for non-conformance materials? 16是否有不合格品控制程序?（退货、受限使用、上报）Do you have non-conformance control proce

11、dure?(return, use restriction and report) 17分析记录是否包括：Do the analytical records include:a) 样品接受日期Date sample received?b) 样品编号Identity of samples？c) 测试结果Results of testing？d) 取样日期Date sample taken？e) 取样人 Name of person who took the sample？18是否及时更新供应商资料?Keep supplier's information up to date?三过程控制P

12、rocess Control19各工作区有作业程序、工作指导书，并确实遵守?Does each area have operation procedures, work instructions and indeed follow them to implementation?20用于生产的主要设备都有可辨别的标识吗，如批号、产品名称等？Do main pieces of equipment used in the production bear identification labels, e.g. stating lot number, product name etc.?21所有设备都有

13、维护和预防性维护规程吗？Is there a maintenance and preventative maintenance programme in place for all pieces of equipment?22跟质量相关的关键监视和测量设备（如温度计、压力计等）是否进行校验？定期再校验吗？这些校验可以追溯到国家或国际标准吗？Do you have a calibration policy for monitoring and measuring equipment (e.g. thermometer, manometer)? Are they recalibrated at a

14、ppropriate intervals? Are these calibrations traceable back to national or international standards?23是否有书面操作程序以管理生产启动和产品种类更换?Do you have operation procedures to manage start up and product type change?24是否控制和记录中间产品质量?Do you control and record the quality of intermediates?25是否识别了取样点和相关的取样计划?Do you id

15、entify the sampling points and corresponding sampling plan?26是否有物料返工/再加工程序？Do you have a procedure covering rework/reprocessing of material?27是否有正式程序对生产偏差进行评价？若有，是否经QA批准？Is there a formal procedure for the assessment of production deviations? If yes, are these approved by QA?四成品控制Finish Product Cont

16、rol28是否有关于成品的管理程序、技术条件，并按照其实施?Do you have operation finish product handling procedure, specification and implement accordingly?29是否按客户要求审核技术条件，以保证质量?Do you review the specification per customer's requirements to ensure the quality?30质量相关记录，是否有程序规定：For all quality documentation, do you have proce

17、dures defining:a) Update更新?b) Approval 批准?c) Control 控制?d) Use and storage 使用和保管?31成品抽样计划是否合适?Is sampling plan for finish product appropriate?32不合格品有隔离措施吗（标签，物理区分等等）？Do you have a system to differentiate rejected products (Labeling, physical separation)?33是否有不合格品处理程序?不合格品上报客户的要求是什么，包括产品已运往客户过程中发现的不合

18、格品？Do you have procedure to control non-conformances? What is the process for reporting non-conformances to customers even on products already delivered to customers?34工作环境整洁,防止污染?Do you have housekeeping procedure to avoid contamination?35每个供给国核锆业的包装上均明确标示了产品名称和批号吗?Is each container supplied to SNZ

19、 labeled with the product name and the batch number clearly?五贮存控制Storage Control36每次装运是否都提供检验/试验证书?Will your Certificate of Inspection/Test be provided with each shipment?37成品依类别、批号、制造日期分开存放?Are the finish products stored separately according to the type, batch number and manufacture date?38供应国核锆业的特

20、定产品的储存和运输要求是什么？（温度、湿度、安全指导等等）What are the storage and transport requirements for the specific substance supplied to SNZ (temperature, humidity, safety instructions)?39保存给客户的发货记录吗，包括批号和数量？出货前是否检查以防运输错误？Do you keep records of all shipments to customers including batch number and quantity? Do you check

21、 before shipping to avoid shipping error?40客户退货是否隔离存放?Do you quarantine the product return from customer?六统计过程控制(SPC)Statistic Process Control41是否使用统计工具评价进货质量?Do you use statistical tool to evaluate the quality of incoming materials?42应用统计过程控制评价检验/试验能力和过程控制能力?Do you use statistic process control (SP

22、C) to evaluate inspection/test and process control capabilities?七检验和试验 Inspection and Test43实验室仪器定期校验吗？这些校验可以追溯到国家或国际标准吗？有书面程序吗？Are laboratory instruments calibrated at appropriate intervals? Are these calibrations traceable back to national or international standards？Are there written procedures in

23、 place?44哪个部门和人员负责检验结果?Which department and persons are responsible for the test results?45校准结果是否记录完整?Are calibration records documented completely?46新仪器使用前是否先校准?Is the new instrument calibrated before use?47是否使用电子数据处理系统？若有，是否有相关程序对这些系统的使用、备份、安全、变更等进行控制？Do you use any electronic data processing syst

24、ems? If so, are there procedures in place to control the use, back-ups, security, changes, etc. of these systems?八客户抱怨处理Customer Complain Handling48有适当的程序处理客户抱怨?Do you have customer complain procedure?49客户抱怨都详细记录?Do you record each complain in detail？50谁负责处理客户抱怨?Who is responsible for handle custome

25、r complain?51抱怨的处理结果是否令客户满意?Does customer satisfy the solution of complain?52是否追踪客户抱怨处理整改措施的有效性?Do you follow up the effective of the corrective actions of the customer complain？九内部监查Internal Audit53是否定期进行内部监查?Do you perform internal audit period?54是否对内部监查的纠正措施进行跟踪验证?Do you tack corrective actions a

26、nd follow up the effective of the actions from internal audit?十其他（培训、环境、健康、安全）Others(Training, Environment, Health, Safety)55所有人员均有书面的工作说明书吗？Do you have written job descriptions for all personnel?56定期对员工进行质量方面（产品介绍、过程介绍、质量体系、质量控制技巧等）的培训吗？培训记录保存吗？Do you regularly train employees in quality relevant a

27、spects (product, process introduction, QMS, QC skills etc)? Do you maintain training records?57在生产车间、仓库和实验室等区域是否禁止吸烟、吃饭、喝酒、吃零食、储藏食物、饮料和个人使用的药物吗？Are smoking, eating, drinking, chewing and the storage of food, drinks and personal medication prohibited in the manufacturing, storages and laboratories ar

28、ea?58有跟健康和着装相关的卫生方面的规定吗？这些规定是如何传达给员工知晓的？Do you have hygiene programmes relating to health and clothing? How are personnel informed of these programmes?59是否备有物料安全资料表(Material Safety Data Sheets)?Do you have material safety data sheets for all materials?60是否通过ISO14001认证或环境保护体系?还通过了哪些体系认证？请附上体系认证证书复印件。

29、Do you have certification of ISO14001 or do you have environment protection system? What other certifications do you have? Send copies of the certification document.质量部门负责人签字Sign Off by Quality Manager日期Date细项得分总和Sum of each item=要项得分Score Percent= 各细项得分及以下评价由国核锆业质量保证人员完成：Each Item Score and bellow

30、evaluation are completed by QA of SNZ合 计Total：Q L = 评价人员Evaluator：是否要求采取纠正措施?Require Corrective Actions?是Yes 否No 姓名Name：职位Title：需要复评? Require Re-evaluation? 是Yes 否No 评价日期Evaluate Date： 下次评价日期：Next evaluate Date表格编号Form No.：SNZF-6.2-4/0 生效日期Effective Date：供应商绩效评定表Performance Assessment for Supplier材料

31、名称Material Name：供应商名称Supplier：评定时段Period： 从From： 到To： 总供货批次Total supplied batches： 项次Item评定内容Assessment Content好Good分数Score可接受Acceptable分数Score差Bad分数Score评定得分Assessment Score备注1质量Quality质量好，稳定Good Quality, Stable30发生过小的质量问题，有条件地接受，未影响到生产和产品质量Some minor quality issue happened, restricted for use, had

32、 no impaction on production and product quality20发生过严重质量问题，如污染，被拒收，或影响到生产或产品质量Some serious quality problem happened, such as contamination, rejected, impacted the production or product quality10由质量保证部以附件形式提供详细数据Quality Assurance Department provide data in detail as appendix2交货准时率Delivery time主动按要求准时

33、交货Delivery on time per requirement in active 20需提醒和跟踪，未影响生产进度Need remind and follow up, had no impaction on production schedule15经多次跟踪方能达成，或交货有延误，影响生产进度Need big efforts to follow up to ensure delivery on time, or delivery delayed, impacted the production schedule10由采购部门以附件形式提供详细数据Purchasing departme

34、nt provide data in detail as appendix3价格竞争性Cost Competition具竞争Has price advantage15合理，可接受Reasonable and Acceptable13不稳定，无优势Not stable, has no advantage104运输Transportation稳定、安全、满足产品运输要求Stable, Safety, meet the product's transportation requirements10需跟踪协调，不稳定，但未影响到产品质量或生产进度Need follow up, not stab

35、le, but didn't impact product's quality or production schedule8需要大的努力来跟进，有时不能达成，影响到产品质量或生产进度Need big efforts to follow up to ensure meet the requirements, sometime failed to meet the requirements, impacted the product quality or production schedule65配合度Cooperation意愿高，沟通顺畅，响应积极High willing, g

36、ood communication, positive response 10需跟踪协调，不主动Need follow up, not so positive8需要大的努力来跟进，沟通困难Need big efforts to follow up, hard communicate66售后服务Sales Service响应积极，准时、配合好，能满足需求Response quickly, on time, can meet our requirements10需协调，不主动Need follow up, not so positive8需要大的努力来跟进，有时不能满足要求Need big eff

37、orts to follow up, sometime failed to meet our requirements.67环保健康安全(EH&S)Environment, Health and Safety(EH&S)有完善的制度，通过认证Has completed system, certificated5有基本环保健康安全制度，意识一般Has some basic EH&S system, has some general awareness of EH&S3环保健康安全制度不全或无，相关意识较差The system of EH&S system

38、are incomplete, the awareness of EH&S need improve0总评分Total Score： 分评等QL： A级(90.1分以上)、 B级(80.1分90.0分)、 C级(70.1分80.0分)、 D级(60.1分70.0分)、 E级(60.0分以下)评价人员Evaluator： 评价日期Evaluate date： 表格编号Form No.：SNZF-6.2-5/0 生效日期Effective Date：代理商调查表 Agent Survey 编号No.：代理商名称Agent Name： （加盖公章Seal）评价时间： 年 月Evaluatio

39、n Time: YY/MM一、基本情况Basic Information代理商地址Location通讯地址Communication Address邮政编号Zip Code营业执照编号Business License No.法人代表Legal Representative注册资金Registered Capital经营范围Business Scope本项目联系人Contactor职务/职称Title电 话Telephone传 真Fax电子邮件E-mail员工总人数Total Number of Staff技术人员人数Number of Technician高级工程师Senior Enginee

40、r工程师Engineer助理工程师Assistant Engineer技师人数Number of Artificer特殊工种人数Number of Special Work（请提供资格证书复印件）(Please provide the copy of certification)计量、试验、化验、测试人数Number of Personnel Who Work at Metering, Test, Examination and Chemical Examination（提供人员资格授权证明文件）(Please provide the copy of qualification authori

41、zed document)专职质量检验人数Number of Full-time Quality Inspection（提供人员资格授权证明文件）(Please provide the copy of qualification authorized document)提供的产品或服务项目Products/Service Provided最近5年间合同履约的情况Implementation of Contract in Last 5 Years二、质量管理体系状况QMS已通过何种质量体系认证QMS Certification（请提供单位各种资质证书清单，并附证书复印件）(Please prov

42、ide the list of certification and copies of all certification)组织机构Organization请简要描述各部门的职责以及各重要部门间接口关系。Brief the responsibilities of each department and the interface among each important department.（请另附组织机构图）(Please attach the chart of organization)质量方针、目标或承诺Quality Policy, Objective or Promise质量管理分

43、布及资历情况Distribution and Qualification of Quality Management（包括内审员、国家注册审核员的数量）（请附证书复印件）(Including the number of internal auditors and auditors who registered by state)(Please attach the copies of certifications)质量管理体系概况General Situation of Quality Management System三、技术能力状况Technology主要技术人员专业分布及资质Specia

44、lty and Qualification of Major Technician设计/开发/研究技术能力情况Technical Abilities of Design/Development/Research持有何种特殊许可证（制造或服务）Special License (Manufacturing or Service)主要设备Chief Equipments（包括检验设备）(Include Inspection Equipments)设备名称Equipment Name规格型号Specification技术状况Technology Condition用途Usage产品制造所遵循的主要标准

45、（包括国内、国外标准）：Main Standard be Followed during Manufacturing (include domestic and foreign standards)四、基本经营状况Basic Business Condition生产规模Scale of Production供货能力Capability of Supply近五年内从事类似项目的业绩Performance for Similar Item in Last 5 Years项目名称Item时间Date用户反馈意见Feedback固定资产Fixed Assets营业额Turnover银行信用等级Cred

46、it Grade经营注册地址Registered Address售后服务After-sale Service有专职部门Has Sole Duty Department在其它部门中设专人Has Specially-assigned Person in Other Department填写人Filled by日期Date审核人Reviewed by日期Date注：请提供下列资料（若有）：NOTE: Please provide the following information, if have 1 营业执照复印件Copy of Business License 2 税务执照复印件（国、地税）Co

47、py of Tax License (State Tax and Land Tax) 3 代理商授权书复印件Copy of Authorization of Agent 4 产品目录Catalogue of Products附录AAPPENDIX A供应商不符合项报告SUPPLIER CORRECTIVE ACTION REQUEST (SCAR) 编号SCAR No.：发往To： 来自From： 接收人Attn：参照文件/要求Referenced Documents/Requirements：问题描述Description of Deficiency：此报告要求对上面所描述的问题及时使用纠正措施解决并防止问题再次发生。请回复下列问题并返回发送者：This report requires promp