船代外勤操作流程1概要

1、外勤操作作业指导书In structio n of Board ing Work目的： Purpose以下将近几年的外勤工作流程提供给大家参考，如有不妥之处，还望大家给予指示或批评。本外勤操作流 程规定了公司外勤人员工作职责、内容以及操作要求，旨在更好的保证公司对外服务质量和服务形象。Herein we summarize the board ing work procedures from recent years' experie nee for your refere nee.We will be pleased to have your suggesti ons and com

2、me nts.The follow ing in struct ion states theresp on sibilities, operati on specificati ons and requireme nts of board ing staff of our compa ny in order to en sure better service and better image to the clie nts.适用范围 Range of application本操作流程仅适用于连云港菲华船代内部。It is applicable to inner Phihua shipp ing

3、 Lia nyungang only.职责和管理要求Resp on sibilities and requireme nts外勤人员登轮之前，要保管好自已的长期登轮证，上下船务必保证安全，佩戴安全帽。Board ing staff shall take good care of <long term board ing pass> of their own. En sure safety gett ing onor off board and wear safety helmet.外勤人员要严格遵守外事纪律，尊重船员的风俗、信仰，体现本公司良好的形象。Board ing staff

4、 shall comply with the discipli nes in foreig n affairs strictly. Respect the custom, faith of crewand show good image of our compa ny.外勤人员要与委托方、口岸单位及其他关系方保持良好的关系。Board ing staff shall keep good relatio nship with prin cipals and releva nt parties at port.认真审核船方提供的单证，完整、准确、有效地向联检单位如实申报。Check the doc

5、ume nts provided by prin cipal carefully and declare to joi nt in spect ion adm ini strati ons completely, accurately and effectively.协助调度人员协调船方、港方关系，及时汇报各类突发事件，并在第一时间落实解决。避免耽误船期。Assist with operators to con sult with ship owners and port authorities. Report emerge ncy situatio ns intime and settle

6、accord in gly to avoid any delay.及时准确地传递船方、港口装卸货，船东信息，报送报表和单证。Pass the information of ship, loading or discharging progress, ship owner' s info on time and accurately.Prese nt declarati on forms and docume nts.按时、准确做好各代理航次单船记录，以便留档及复核。Make records of each sin gle shipme nt un der our operati on

7、timely and accurately for fili ng and furtheruse.操作内容、方法和步骤Operati on conten ts, methods and procedures跟踪船舶动态：Track vsl ' s movement公司调度拿到委托准备确定外勤人员接船后，外勤人员应主动掌握船舶动态，明确船舶来港任务，确定需办事项。After receipt of formal agency appointment and confirmation on vsl' s arrival, boarding stafgehtdknow vsl '

8、; s movement and her task at port to determine the further work.准备各项单证：在船舶靠泊前，准备各查验单位所需单证，包括：总申报单、货物申报单、船员名单、船用物品申报单、船员物品申报单、船舶吨税申报单和船舶吨税保函、国际航行船舶入境检疫申报单、进出口货物载货清单或无货舱单、航海健康申报书、明火作业申请单、船舶排压载 水申请表、船舶规范概况表等。Prepare the necessary documents: get the necessary documents prepared for all the inspection ad

9、m ini strati ons, which in clude :< Gen eral Declarati on>,<Cargo Declaratio n>, <Crew List>, <Ship' sStore List>, <Crew goods declaratio n>, <Vessel Tonn age Dues Declarati on> and vessel tonn age duesLOI, vlnternationalNavigation Ship Entry Quarantine Declar

10、ation>, vlmport & Export cargo manifest orMani fest with Cargo Nil >, <Maritime Declarati on of Health>, <Applicati on of Meldi ng or Work ing withNaked Light>, < The Application of DischargingBallast Water From Ship in the port >, <VesselParticulars> etc.接船：外勤人员得知船

11、舶进港计划后，要及时与船方和引水保持密切联系，确保船舶能顺利进港，如遇大 风或大雾天气，但港口仍然没有封港，重点船舶或抢潮水船舶进港，不论白天还是深夜，更要时刻提醒自 己跟踪船舶的进港动态，同样都是重点船舶，如果其他重点船进港而我轮未进港，排除船舶机械故障的前 提条件下，很难跟相关方及客户解释，船舶快靠码头之前，外勤务必要等候船舶靠泊。外轮一定要注意哨 兵的安排，不能让哨兵失控。一旦失控，边检对这方面历来都着重处罚，靠泊后立即登轮，将各项单证和 公司要求送船资料交至船方，认真审核船方所提供的各类进出口联检资料，按要求整理、填写之后到各查 验单位如实申报。Wait for vessel: Boa

12、rd ing staff shall con tact with ship and pilot closely after vsl' s berthi ng schedule fand en sure vsl getti ng berthed smoothly. If there is bad weather (str ong wind & dense fog) but cha nneldoesn' tblock, key vsls or vsls which need to get in berth during high tide, boarding staff s

13、hall keep tracking on vsl' s movement day and night. It is hard work to explain to principal ifany other key vsl getsin berth while our vsl rema ins at an chorage (noship machi nery fault ).If vsl is gett ing on berth, board ingstaff shall wait for vsl' s berthing. Boarding staff shall pay s

14、pecial attention to the arrangement of guardsfor foreig n ships. Guard arran geme nt can n ever be out of con trol. Once out of con trol, fron tier in spect ion always punish seriously. Get on board once berth ing completes and prese nt the releva nt docume nts toship. Check all the import& expo

15、rt documents for joint inspections provided by ship carefully. Fillaccord in gly and prepare for declarati on in each in specti on adm ini strati on.船方委托办理事项，通知公司调度人员，并且要有船公司的书面委托。If any matter n eeds to be han dled for the ship, inform compa ny operators and ask for writte n in struct ion.及时向公司调度汇报

16、靠泊信息，以便公司调度及时向船东或委托方发送抵港报。如遇夜间靠泊，务必将抵港信息以手机短信的方式发出。船舶发生移泊，外勤人员必须在移泊前到船边，保证移泊的安全，特别是跨作业区的外轮移泊，一定要特别注意哨兵的安排。避免耽误船舶移泊后正常装卸货。Report the berthi ng in formati on to operators so that operators can send berthi ng report to ship owner orprincipal in time. If vsl needs to berth at night, berthing report shal

17、l be sent as short messages.If shifting needs to be done, boarding staff must be at site to ensure the security during shifting, especially shifti ng from differe nt port areas for foreig n ships. Pay special atte nti on on guard arran geme nt in order to avoid any delay on load ing or discharg ing

18、work.送船：船舶开航前，将各口岸单位开具的出境手续送交船长，并由船长签收。同时，向船方领取：离港状态、出口舱单、外籍船员登陆证、装卸事实记录等。See vsl off: han dover all the exit formalities issued by each port adm ini strati ons to ship master and ask him to sig n for receipt. Mean while, get the follow ing in formati on from ship: departure con diti ons, export man

19、i fest, la nding pass for foreig n crew members, SOF etc.4.7船东或委托方委托事项：Services that ship owner or principal ask for:所有委托事项必须以书面形式接受委托，办理完成后应有船长签字并盖章。All the en trustedmatters shall be in structed in writ ing and get master's sig nature and seal aftercompletio n.船员业务：负责办理外籍船员签证、外籍船员登陆证、家属登船证等手续。

20、负责陪同船员就医、接 种等。Crew Services: to get visa and landing pass for foreign crew members and boarding pass for families etc.Take crew members to go to the doctor's, or to get vacci nated etc.进口手续Import formality海关进口预申报Customs Import Pre-E ntry Declaratio n如果船舶在晚上18 : 00 早上8 : 00,外勤必须办理船舶预办手续。以便船舶靠泊后能及

21、时作业，次日及 时将单证补齐单证：海关保函、总申报单、货物申报单、国际航行综合表、装货单、进口载货清单（2份）If vsl will get berthed duri ng 18:00 pm-8:00am, board ing staff must man age adva need formality in orderto avoid any delay on work ing progress after berth ing. Docume nts shall be han ded the n ext day on time.Documents: Customs LOI, General

22、Declaration,The Comprehensive Form of International Voyage ,Shipp ing Order, import mani fest (2 copies)海关进口：Customs Imp o比单证：总申报单、货物申报单、船员名单、船员物品申报单、船用物品申报单，海关监管簿（国轮）、进 口载货清单（2份）、国际航行进境（港）综合表、装货清单、吨税证书Crew Goods Declaratio n, Ships StoreDocume nts: Gen eral Declarati on, Cargo Declarati on, Crew Li

23、st,List, Customs Supervision Note （China flag）, Import manifest（2 copies）, The ComprehensiveEntry（Port）Form of In ter nati onal Voyage, Shipp ing Order, Tonn age Dues Certificate.注意 Notice:1）如果进口有货，要在船舶进锚地前24小时前申报输舱单，舱单的信息很关键，为此内勤操作人员务必要仔细核对信息，避免造成舱单录入错误，因为更改舱单的手续非常麻烦，如果录入信息错误严重的话， 海关将会吊销代理证或行政罚款。If

24、 vsl's carry ing cargo, the mani fest shall be prese nted and typed in on li ne system with in 24 hours beforevsl's arrival at anchorage. The information on manifest is quite important so that documentationstaffshall check all information carefully to avoid any mistake. The formality of revi

25、sing manifestiscomplicated and customs may revoke the age ncy qualificati on or take adm ini strative pen alty.2）船舶进港如果无货，只要向海关提供无货舱单。If no cargo on board, prese nt Mani fest with Cargo Nil to customs.3）装货清单货名必须是中英文翻译并有船长签字盖章。Shipp ing Order shall state cargo's n ame in both En glish and Chin es

26、e and n eed to be sig ned and sealed by ship master.4）如果进口有货，必须打6份载货清单，送两份到海关。If vsl's carry ing cargo to port, print 6 copies of Pack ing List and prese nt two copies to the customs.5 ）外轮和国轮要在国际航行综合表上填写吨税信息。Both foreig n flag vsl and China flag vsl shall fill in tonn age dues in formati on inTh

27、e Comprehe nsive Formof In ter nati onal Voyage6）国际航行综合表要求写船名和航次。Vsl's n ame and voy no. shall be filled in The Comprehe nsive Form of Intern ati onal Voyage7）舱单更改要求船长签字。Mani fest revisi on shall be sig ned by master.8） 境外租船人也要交吨税。（包括营运国际航线的中国籍船舶）Foreign charters shall pay tonnage dues as well （

28、including China flag vsls running international bus in ess）9）国内港来船舶，船用物品申报单中烟酒的数量一定要和上港关封中的数量要一致。如果申报不实，海 关将会登轮检查核实，为此做为外勤人员一定要提前与船方核实一致Refer to vsls coming from China port, the number of wine and cigarette in ship's store declaration shallbe in accordanee with the number in last port's cust

29、oms seal. Boardingstaff shall verify with ship inadvanee. If false declaration, customs inspector will board to check.10）对于外贸转内贸船舶来讲，一定要在船舶预计离港前一天办理，如实与船方核实好船舶免税油水的数 量问题，海关一向对船舶的免税油特别关注，友情提醒船方人员遵纪守法，不要在处理废油的时候偷卖成 品油，一旦被海关查出，海关将对船舶严肃处理，甚至船舶代理也会牵连进去。Refer to vsl which turns from foreign trade to domes

30、tic trade, formalities shall be handled 1 day beforevsl ' s ETD. Verify with ship about the number of free water and oil. Customs has always paid specialatte nti on on free oil. Remind the ship frien dly to obey laws and discipli nes and n ever sell the wasted oilas product oil whe n han dli ng

31、it. Once the customs found out, they will han dle seriously and shipp ingage ncy may be in volved in puni shme nt.二：买吨税。Buy tonn age dues单证：付费保函、银行担保函和船舶吨税申请书、国籍证书、吨税证书，为此内勤操作人员在申报船舶信息时，一定要准确无误，一旦吨税缴纳划入海关后，再申请退补金额的手续非常麻烦Documents:Payment Guarantee , Bank Guarantee.Ship tonnage dues application,tonna

32、ge duescertificate. Docume ntati on staff must en sure the on li ne entry declarati on accurate and error free. Once the tonn age dues paid into customs treasury, it would be troublesome to apply for refund.1 ）吨税申请可以是30天和一年的。办进口手续去海关要带吨税证书。Tonnage dues application can be 30 days and one year. Tonnag

33、e dues certificate shall be taken to customs while appl ying import formalities.2）开航前如果吨税留船由船长签收，但是要得到吨税的购买方同意或书面指示。Before vsl's departure, ask for prin cipal's in struct ion of whether the origi nal tonn age dues shall be prese nted to ship master or not.边防预检 Fron tier Pre-i nspect ion单证：总申

34、报单、船员名单、预检申请、Docume nts: Gen eral Declarati on, Crew List, Pre-i nspect ion applicatio n1）中国籍船员要在船员名单上要有海员证签发地。The issued place of seama n book for Chin ese crew members shall be stated in crew list.边防:Frontier Defence单证：总申报单、船员名单、船员物品申报单、海员证、Documents: General Declaration, Crew List, Crew Goods Dec

35、laration, Seaman' s Books注意：Notice1）联检手续前告诉船长和水手，手续办完前不能上下船员。Inform ship master and sailors that on or off board forbidden before completion of joint inspection formalities.2）国轮到港前通知边防，询问是否来检查。离港前，通知上船来检查。如果国轮进港不检查，代理及时通知船长可以装卸货物。一定要得到边防外勤的许可Inform and ask Frontier Defence whether inspection nee

36、ded before China flag ship' s arrival. Inform themto in spect before vsl ' departure. If no in spect ion for China flag vsl, age nt shall inform ship master loadi ng or discharg ing cargo permitted but always un der approval of fron tier defe nee.3 ）外轮到港前请边防上船来检查。离港前，顺便询问是否来检查。Inform frontie

37、r defenee to inspect before foreign vsl' s arrival and ask whether inspection needed beforevsl ' s departure.4）外轮要事先安排哨兵站岗。冬季要安排驻船，在船方提供食宿条件欠佳的情况下，作为代理，应及时安排好哨兵的吃住问题，避免哨兵因吃住产生的问题而影响到船舶的正常装卸货Guards shall be pre-arra nged for foreig n vsls and accommodatio n shall be supplied in win ter. Ifthe

38、 accommodati on supplied by ship is bellow the average, age nt shall arrange in time to avoid any delay on loading or discharging work due to these matters.5 ）外轮船舶靠泊前1小时前给边防打电话。要求安排哨兵，电话是 Call fron tier denfence to arrange guards 1 hour before foreig n vsl ' 6 ）船员物品申报单签名由船员自己签。Crew goods declara

39、ti on form shall be sig ned by their own.7）无论是国轮还是外轮靠泊后，没有边防通知，任何人不准上下船。如果船舶急需抢潮水卸货的情况下，外勤必须提前与边检沟通好On or off board forbiddenwithout frontier' s permissitter berth, both China flag and foreign flag shipsin cluded. If discharg ingwork must be comme need on hightide, board ingstaff shall inform fr

40、on tier inadvanee.8 ）代理得到边防放行指示后要尽快通知船长。Board ing age nt shall inform the ship master ASAP after gett ing border cleara nee.9 ）注意单证日期的填写。Pay atte ntion to the date filli ng in docume nts.10）梯口 24小时值班。（穿制服的除外）The ladder way shall be on duty 24 hours （except people in uniform）11） 港务局工人上船也要登轮证。Port aut

41、hority officers shall show boarding pass to get on board as well.12）船舶到港前边防是要上船检查的。要将边封交给边防（国内港来）。Frontier defenee will inspect on board before vsl ' s）erthing.Hand over the frontier seal tofron tier defe nee （vsl from Chi na port）关于边封问题，这里一定要特别注意，很多船是从国内港来连云港装卸货物或锚地加油，一定要及时与船东或上一港代理确定是否边封在船，一旦失

42、误，边检向来对这方面的处罚力度很大（08年我司代理的来连云港锚地加油的巴拿马籍邦闽轮就是个例子）Board ing age nt shall pay special atte nti on to fron tier seal issues. Refer to vsls who come fromChina ports to load, discharge or bun ker at an chorage, board ing age nt shall confirm with shipowner in advanee whether frontier seal on board. Any fa

43、lse, border inspection has always punished seriously. （ take panama flag vsl MV BangMin for example, who came to bunker at an chorage and was operated by us ）国检：CIQ单证：总申报单、货物申报单、船员名单、船员物品申报单、进口动植物检疫申报单，航海健康申报表（船长签字）、船舶排放压舱水申请（2份）（如果有压舱水）Docume nts: Gen eral Declarati on. Cargo Declarati on. Crew Lis

44、t, Crew Goods Declarati on, I mport Ani mal6 Plant QuarantineDeclaration. Maritime Declarationon Health （signed by master）,ApplicationBallast Water（2 copies） （if any ballast water）.注意：Notice1） 即将靠泊时，通知国检来检查。Inform CIQ for inspection before vsl' 2） 国检检查前：白天：船舶要挂黄旗。晚上要亮三盏红灯。（通知船长）Before CIQ in spe

45、cti on: daytime: ship shall hang up yellow flag; ni ght: three red lights （inform ship master in adva nee）3）检查完闭后，开始装卸货物。船员才可以上岸。Loadi ng or discharg ing comme nces after CIQ in spect ion and seame n could come ashore.4）靠船前一定要打电话给卫检，让他们及时上船，不可以上下船员。Call Health In spect ion to get on board before vsl

46、hing.sNbEEteama n allowed to get on or off board.5） 注意单证日期的填写Pay atte ntion to date filli ng in docume nts.6） 进境一定要量体温，要填写体温卡。37。5C以上去门诊。38。C以上打120电话。Take seamen ' s temperature and fill in temperature card before entry. Send to the doctorhigher than 37.5C and call 120 if temperature higher than

47、 38.C.7 ）我港签发的各种证书要留底。（卫生证书，免予除鼠等）Keep copies in office for all the certificates issued at our port （Sa nitary Certificate, SSCEC ETC）8）关于从疫区来的船舶，尽量给委托方争取靠泊检疫，这样可以给委托方减少锚地拖轮费用，也可以树 立我司在委托方和港口的协调能力，为此，在日常的工作中，一定要与卫检官员保持良好的关系，涉及到 抢潮水等重点船舶靠泊时，可以给予一定的便利，容许港方提前登轮装卸货。Refer to vsls who come from epidemic a

48、reas, make all efforts to apply for berth quarantine inorder to save tug assista nee expe nse from an chorage quara nti ne for prin cipal, which can alsoshow our coord in ate ability at port to our prin cipal. Therefore, we shall keep good relati on shipwith health in spectors in daily work. We may

49、con sider providi ng some convenience whe n key vslneeds to berth at high tide. Port authority officers could be allowed to get aboard for loading & discharg ing.9） 作水尺或验舱Draft Survey or Hold In spection注意:Notice1）分清是谁要求验舱：货代、船代、法定验舱。Un dersta nd who requests to in spect: forwarder, shipp ing ag

50、e nt, legal in specti on2）一定要求船长在船舶验舱前船舶舱底打扫干净。Ask ship master to clea n up the hatch bottom before hold in specti on.2）装豆粕和装胶合板是要法定检验验舱的。Legal in spect ion is required for loadi ng bea n pulp and plywood.on's if temperatur港监：Port Supervisi on单证：总申报单、货物申报单、船员名单、船舶登记簿、船舶概况报告表(一定要原件，船长签字盖章)、上港离港证、

51、船舶排放压载水申请(2份)(如果压舱水)、Documents: General Declaration. Cargo Declaration. Crew List, Crew Goods Declaration. Ship ' s Registry, Report on Ship ' s Particulars(origi nalwith master ' s sig nature and seal), Last PortCleara nee ,Applicati on on Ballast Water(2 copies) (if any ballast water).

52、船舶证书 SHIP' S REGISTRY CERTIFICATE籍证书 NATIONALITY CERTIFICATE船舶国际吨位证书 TONNAGE CERTIFICATE载重线证书 LOADLINE CERTIFICATE货船构造安全证书 SAFETY CONSTRUCTION货船无线电安全证书 RADIO TELEPHONE货船设备安全证书 SAFETY EQUIPMENT船舶最低安全配员证书MINIMUM SAFETY MANNIN国际防止油污证书I.O. P.P安全检查记录簿 HEALTH INSPECTION RECORDS港口国管理报告吨税执照TONNAGE DUES符

53、合证书安全管理证书船员证书(SEAMAN S BOOK)保安证书ISPS高级船员适运证书(COMPRTENCE CREW CERTIFICATE )注意：所带证书均为原件，为此外勤必须携带好所带证书，待办完手续结束后，即刻还船，一旦证书丢失，将会给船方造成重大损失，甚至影响到船期，望大家谨慎小心Notice: All the certificates shall be original, so boarding staff must take good care of all the certificates and return to ship immediately after compl

54、etion of all the formalities. Once any certificate lost, it would cause significant damage to ship and even cause her delay on shipment.Please pay special atte ntio n on this issue.1) 给海事处的总申报单在底下要写明：前后吃水和抵锚时间Write F draft, A draft and NOR time at the bottom of general declaration for marine departm

55、ent2) 如果遇到海事声明，必须在 24小时之内递交海事声明。SEA PROTEST 。Sea protest shall be ten dered with in 24 hours if n eeded.3) 按规定移泊超过100米要申请拖轮。(但事先必须经过我司的同意)Tug shall be applied accord ing to rules if shift ing dista nee more tha n 100M. ( our approval n eeded inadvanee)4) 船舶任何维修要经海事局批准。Any repair on ship shall be per

56、mitted by Maritime Adm ini strati on.5 ）进口去海事处要船旗国船员适任证书Refer to import, seafarer certificate for crew members from ship flag country shall be got from marine departme nt. |6）油污水由海事局的人管理。他们会通知有关部门处理。Maritime admi nistrati on is in charge of deali ng with oily water. They inform releva nt party to ha

57、n dle.危险品申报：Declarati on of Dan gerous Goods包括船舶装载进口危险品货物的船申报和船舶装载出口危险品货物的船申报。In clude the declaratio n of import vsl carry ing dan gerous goods and declarati on of export vsl for loadi ngdan gerous cargo in port.按照海事局要求，填写相关单证，备齐相关资料，送海事局审批。批准文件送至船舶、港方，公司留底。Fill in and collect all releva nt docume

58、nts accord ing to maritime adm ini strati on' s requirements and sto maritime adm ini strati on for approval. All the approved docume nts shall be sent to ship, port authority and keep the copies in office.提供危险品单证：Provide Docume nts for Dan gerous Goods船舶载运危险品货物申报单（包装/固体散装危险品货物）Declaration Form For Dangerous Goods Carried By Ships （ Packaged/ Solid in Bulk ）危险货物安全适运申报单（包装/固体散装危险货物）Declaration on Safety and Fitness of Dangerous Goods （Packaged/ Solid in Bulk）固体散装货