中英质量手册范本

1、 CHAPTERCHAPTER TABLETABLE / / 目录目录: :1.PRESENTATION1.PRESENTATION OFOF XXXXXX SAFETYSAFETY LTDLTD ANDAND XXXXXX TANNERYTANNERY 介绍介绍 XXXXXX 手套厂和手套厂和 XXXX 皮厂皮厂 2 22.DECLARATION2.DECLARATION OFOF THETHE BOARDBOARD 董事会宣言董事会宣言 4 43.QUALITY3.QUALITY POLICYPOLICY 质量政策质量政策 6 64.PURPOSE,4.PURPOSE, SCOPESCOP

2、E ANDAND MANAGEMENTMANAGEMENT OFOF THETHE QUALITYQUALITY MANUALMANUAL 质量手册的目的、围和管理质量手册的目的、围和管理 9 95.DEFINITIONS5.DEFINITIONS 定义定义 10106.QUALITY6.QUALITY MANAGEMENTMANAGEMENT SYSTEMSYSTEM 质量管理体系质量管理体系 11117.DESCRIPTIONS7.DESCRIPTIONS OFOF THETHE INTERACINTERACT TIONSIONS BETWEENBETWEEN THETHE PROCESS

3、ESPROCESSES 过程之间相互作用的表述过程之间相互作用的表述 13138.DESCRIPTION8.DESCRIPTION OFOF THETHE PROCESSESPROCESSES 程序描述程序描述 1616ANNEXANNEX DOCUMENTDOCUMENT / / 附件附件: :Specific vocabulary特殊词汇Annex 1 QM 001CLCLAVAVRCRCABABQCQCCYCYVERSIONVERSION版本版本NB.NB. PAGESPAGES页数页数DATEDATE日期日期EVOLUTIONEVOLUTION NATURENATURE进展进展RESP

4、ONSIBLERESPONSIBLE负责负责A402005/11/28CreationChang YangB382006/03/28UpdateChang YangCreation Date: 2005/11/281/38Sunpearl Safety Ltd.xx 皮手套厂Quality Manual 质量手册QM 001BQuality Management质量管理 2 / 391. PRESENTATION OF XXX SAFETY LTD AND XXX TANNERY 介绍 XX 皮手套厂和XX 皮厂1.1. General informations / 总说明NameName 名

5、字名字xxxx SafetySafety LtdLtdxxxx 皮手套厂皮手套厂xxxx TanneryTanneryxxxx 皮厂皮厂AddressAddress 地址地址TelephoneTelephoneFaxFaxBusinessBusiness licenselicense NN 注册号注册号RegistrationRegistration PlacePlace 注册地注册地CompanyCompany creationcreation datedate 公司成立时公司成立时间间ValidityValidity limitslimits timetime 有效期有效期BoardBoa

6、rd 董事董事1.2. Activities / 行为Xxx Tannery ensures the design and manufacturing of safety leathers and Xxx Safety Ltd of PPE (Personal Protective Equipment). All the products are made according to the current specifications and standards. 3 / 39确保 xxx 皮厂设计和生产的皮革和 xxx 皮手套厂设计和生产的个人防护用品都是依照当前的规和标准制造的。1.3.

7、Staff and general organization on the 2006 / 03 / 01 职员和总体组织Xxx Production xxx 生产工人28 persons 人Xxx Safety Ltd Production xxx 皮手套厂生产工人340 persons 人Administration 行政人员6 persons 人Supervisor 主管20persons 人Manager 经理7persons 人Upkeep and maintenance 后勤和维修11 persons 人Security 保安7 persons 人TotalTotal 总计总计419

8、419 personspersons 人人For details, refer to “Xxx Safety Ltd. and Xxx tannery organization chart” (HFO 002).详细资料, 参照“xxx 皮手套厂、xxx 皮厂组织图” (HFO 002)1.4. History / 历史Our business commercial relations between Europe and China have started in February 1975. 自从 1975 年 2 月开始，我们就建立了欧洲与中国的商业伙伴关系。Gradually, the

9、 shareholders and partners links have been stronger and our activity has increased during these years. 逐渐地,这些年股东与合作伙伴的联系变密切了,活动也增加了。 In order to stay active on the market for the period 2015, the partners took the decision to start a new production unit collecting on the same site, in Zhaoqing, the

10、jobs of tanner and glover. 为了在 2015 年占有市场优势，合伙人决定将皮革生产和手套生产集中在同一地方，发展新产品。Xxx Tannery has started its activity in March 2004. Xxx Safety Ltd, for its part, has started its activity on the 1st of December 2004. xxx 皮厂于 2004年 3 月开始试业，xxx 皮手套厂于 2004 年 12 月 1 日开始试业。We work with regular customers in Europ

11、e (France, Germany, Benelux, Switzerland, Poland, Spain.) and in the Middle East. 我们与欧洲（法国，德国，比利时、荷兰和卢森堡三国经济联盟，瑞士，波兰，西班牙）和中东国家的老顾客合作。2. DECLARATION OF THE BOARD / 董事会宣言 4 / 39The Board, through the legal representative of Xxx Safety Ltd, and for Xxx Tannery, declares:董事会通过 xxx 皮手套厂的法人代表为 xxx 皮手套厂和 x

12、xx 皮厂宣布：1. In the long term, the aimaim of our companies is to reach the best performance level to have a part in the improving of the quality of life of all the people directly or indirectly concerned by our activities.从长远来看，公司的目标目标是全力以赴，让所有和我们活动有直接或间接相关的人们生活质量得到改善。2. Our first vocationvocation is

13、to produce safety leather, gloves and equipments with certified quality in order to give satisfaction to all the people working in the industrial circle. 我们的职业职业是生产能让所有在工业领域工作的人们满意的并经过质量认证的皮革，手套和防护设备。3. The generalgeneral policypolicy of our companies can be summarized by two points:We have to ensur

14、e, by our economic prosperity, the perenniality of the human, material and financial resources put into play to reach our aim.We have to assume our vocation with an acute sense of our civic liabilities, because we contribute, from our location and for what we are concerned to the development of our

15、economical prosperity and to the defence and deployment of our social and environmental values.公司的总体政策总体政策可以概括为以下两点：以我们的经济实力能够保证长期稳定的人力、物力、财力资源，为达到我们的目标奠定了基础。假设我们的职业是为市民服务的，因为我们的贡献从我们现在所处的地方和我们相关的活动来发展当地的经济繁荣和保护所在地的社会和自然环境效益。4. Following from the general policy of the companies, our quality policy c

16、onstitutes the central point of our measures and the Quality Manual represents the perfect illustration of it.跟进公司的总体政策，我们的质量政策是测量和质量手册的中心，表现为其中完美的图解。 5 / 395. After the definition of these terms of reference, the Board can affirm his total participation:To uphold the carrying out of the Quality pol

17、icy of the companies.To provide the suitable resources to ensure its realization.To take care of the respect of the policy, especially when the measures described in this Quality Manual are put into play.在这些授权围参考的定义之后，董事会能确认全部参与：支持实现公司的质量政策。提供适当的资源以确保它们的实现。遵守这些政策，特别是当这些措施已描述在质量手册里并且已经实施。6. By delega

18、tion of the Board, the Quality Committee (HFO 013) is in charge of:Checking the application of the Quality policy, its continual respect and its evolution through the Quality improving plan.Taking all the necessary measures.Measuring the efficiency of this policy.To manage the necessary actions to i

19、mprove the Quality management system.在董事会的授权下，质量委员会(HFO 013)负责:检查质量政策的运用情况，通过质量改进计划，决定继续延用和发展。采取任何必要的测量措施。衡量政策的效率。采取必要的措施改进质量管理体系。7. The Quality Manager is the appoint management representative, according to ISO 9001:2000 standard (paragraph 5.5.2). The Quality manager has the power to take all prot

20、ective decisions, including stopping the production.依照 ISO 9001:2000 标准(见 5.5.2), 质量经理是管理者代表。质量经理有权作出采取任何保护措施，包括停止生产。Date and signature日期和签名For the Board, the Legal Representative 6 / 39董事会和法人代表 7 / 393. QUALITY POLICY / 质量政策3.1. Introduction / 介绍According to the “Terms of reference” (Annex 1 HFO 01

21、2), the quality policy of Xxx Safety Ltd and Xxx Tannery is corresponding to a global and permanent reasoning, using each day a process approach conformed to ISO 9001:2000 requirements in order to satisfy our customers and to meet the market needs.依照“授权围参考”(Annex 1 HFO 012)，xxx 皮手套厂和 xxx 皮厂的质量政策符合全球

22、的和持久的推论，每天使用的程序都是按照 ISO 9001:2000 的要施的，为了满足我们的消费者和市场的需要。Global reasoning, since the quality policy affects all the companies fields, to serve our customers. Permanent, since it is real-life from the foundation of the companies. The quality policy, formalized and developed in the Quality Manual, affe

23、cts today the daily actions as a whole through our quality management system.整体推理，自从质量政策作用于我公司的文件开始，就服务于我们的消费者。一直以来，自从公司建立营业开始，质量政策就正式运用和发展在质量手册里，影响现在日常行动并作为一个整体贯穿于我们的质量管理体系。3.2. The quality concept of Xxx Safety Ltd and Xxx Tanneryxxx 皮手套厂和 xxx 皮厂的质量概念 “It“It isis thethe customercustomer thatthat p

24、rovideprovide usus a a living”living”This is the fundamental value of the companies, present in the spirit of each man or woman of Xxx Safety Ltd. and Xxx Tannery. This value is representative of one priority: to get the satisfaction of the customer.Others principles are important in the daily actio

25、ns and are basic elements of the Quality Policy:-To reach the “zero defect” and the “good right from the start”.-The improving of the suppleness and of the rapidity of the production to the customers requirements.-To take care, at each moment, of the social and environmental values.“消费者赋予了我们生命力消费者赋予

26、了我们生命力”这是公司的基本价值观，体现在 xxx 皮手套厂和 xxx 皮厂的每一位员工身上。这种价值首先代表了：获得消费者的满意。其他原则在质量政策的日常措施和基本原理中也是很重要的： -为了达到“零缺点”和“从开始就做好”的目标。-改进生产的适应性和速度以达到消费者的要求。 8 / 39-时时刻刻关注社会和环境效益。3.3. The contribution of each to the satisfaction of the customer 使消费者满意的各个贡献- By a pleasant welcoming (telephone, visits.)- By a positive

27、reactivity, even if the satisfaction cannot be provide (prices, delivery time.)- By respecting the quality management system measures.- By seizing and communicating all the relevant informations to ensure an efficient customers feedback.- By suggesting each measure to improve the product or service.

28、- By taking part in the achievement of the targets.- By taking care to spread a corporate image of the companies.- By a pleasant welcoming (telephone.)- By a positive reactivity, even if the satisfaction cannot be provide.- By respecting the quality management system measures.- By seizing and commun

29、icating all the relevant informations to ensure an efficient working of its department.- By suggesting each measure to improve the product or service.- By performing all the tasks according to the procedures, the process-proceeds and the instructions of the hierarchic supervisor.- By isolating and i

30、ndicating each non conformity.- By taking care of the property of the working place.- By suggesting each measure to improve the product or process.- By taking part in the pleasant welcoming of the customers or visitors.- By taking care of the respect of the terms of reference and by defining coheren

31、t targets.- By providing the human and material resources necessary to reach the targets.- By making controls, checks and follow up to prevent each drifting- By suggesting and encouraging all the improving opportunities.- By listening to the market through the customers to determine actions in the s

32、hort and in the long term.THE SHARED TARGET:SATISFACTION OF THE CUSTOMERPRODUCTION STAFFSUPERVISORS, MANAGERS, GENERAL MANAGEMENTCOMMERCIAL STAFFADMINISTRATIVE STAFF 9 / 39- 热情的接待（ 、拜访） - 肯定的反应，尽管不能提供满意的服务（价格、交货时间）- 遵守质量管理系统的测量措施。- 掌握和传达所有相关的信息，有效地保证客户的信息反馈。- 对每个措施提出建议改善产品或服务。- 参与目标的实现。- 关注公司形象的弘扬。-

33、 热情的接待（ ）- 肯定的反应，尽管存不能提供满意的服务。- 遵守质量管理体系的测量措施。- 掌握和传达所有相关的信息有效地保证本部门的工作。-对每个措施提出建议改善产品或服务。- 根据程序和直接管理人员的指示完成所有的工作。- 隔离和标出每个不规则的情况- 保护工作岗位上的财产 。- 对每一次测量提出建议以改善产品和程序。- 参与热情地接待客户或拜访者。- 注意遵守授权范围参考所定义的目标。- 通过提供必要的人力和原料以达到目标。- 通过管理、检查和跟进每个不稳定的情况。- 建议和鼓励每个改善的机会。- 通过听取客户对本公司产品在市场的反应作出短期和远期措施。共同的目标：共同的目标：消费者

34、的满意消费者的满意生产人员生产人员主管、经理、综合管理主管、经理、综合管理 商业人员商业人员行政管理人员行政管理人员 10 / 394. PURPOSE, SCOPE AND MANAGEMENT OF THE QUALITY MANUAL 质量手册的目的、围和管理4.1. Purpose / 目的This Quality manual must answer to:-The employees of the companies which are looking for a better understanding of the quality system and of the quali

35、ty organization.-Our suppliers who take part to our projects.-Our customers whose we must deserve their confidence.-Each organism who wish to know our Quality management system.质量手册必须适用于：-期待容易理解的质量体系和质量组织的公司员工-参与我们计划的供应商-必须是值得我们信任的消费者-想了解我们的质量管理体系每一个组织.The sequencing of the responsibilities and of t

36、he Quality measures using a process approach characterizes the organization of Xxx Safety Ltd and Xxx Tannery. But nothing is possible without the individual involvement of each person of the companies to obtain the SATISFACTION OF OUR CUSTOMERS, who are looking for a continual improving concerning:

37、-The services.-The intrinsic quality of our products.-The quality of the presentation of the products.-The constancy in the quality of the products.xxx 皮手套厂和 xxx 皮厂使用一套有特色的组织方法进行职责和质量测量的程序化管理，如果没有公司每位员工的贡献就不能获得消费者满意，他们期待一个持续改进的组织，关于：-服务-产品质量的本质-产品质量的介绍-产品质量的稳定性.This Quality Manual and all the measur

38、es and documents concerning the management of the Quality of Xxx Safety Ltd and Xxx Tannery are made according to ISO 9001:2000 standard.xxx 皮手套厂和 xxx 皮厂的质量手册和所有测量与相关的管理文件都是依照 ISO 9001:2000 标准制作的。 11 / 394.2. Scope and exclusions of the Quality Manual / 质量手册的围和排除的细节The Quality Manual applies to the

39、whole activities of Xxx Safety Ltd and Xxx Tannery located in DalangIndustrial Park, Gaoyao city, Guangdong province. There is no requirements of the ISO 9001:2000 standard excluded.质量手册将应用于位于省高要市小湘镇大朗工业园的 xxx 皮手套厂和 xxx 皮厂的全部行为。对 ISO 9001:2000 标准没有排除细节的要求。4.3. Management of the Quality Manual / 质量手册

40、的管理The Quality manual and the procedures are managed (creation, deployment, update and storage) according the “Quality documents and records management” (HFO 001).依照“质量文件和记录管理” (HFO 001)来管理质量手册和程序 (编制、部署、更新和储存)。All the procedures mentioned in this Quality Manual are confidential and cannot be looked

41、 outside of the companies. The Quality Manual can have an external deployment (request of customers, certification organisms.).质量手册提到的所有程序都是公司的，一般情况下不能流传到公司之外。但质量手册可以在外部署（在客户、鉴定机构的要求下）。5. DEFINITIONS / 定义5.1. General vocabulary relating to the Quality / 关于质量的普通词汇The vocabulary used in our Quality Ma

42、nagement system is determined according to ISO 9001:2000 standard.依照 ISO 9001:2000 标准来确定我们用于质量管理体系的词汇5.2. Specific vocabulary / 特殊词汇The specific vocabulary of Xxx Safety Ltd and Xxx Tannery used in this Quality Manual is defined in the annex document: Specific vocabulary (Annex 1 QM 001).用于 xxx 皮手套厂

43、和 xxx 皮厂质量手册的特殊词汇定义在文件的附件里: 特殊词汇(Annex 1 QM 001) 12 / 396. QUALITY MANAGEMENT SYSTEM/ 质量管理系统6.1. Presentation of the system/ 系统介绍The Quality system of Xxx Safety Ltd and Xxx Tannery is essentially based on ISO 9001 standard requirements. This system covers all the activities of Xxx Safety Ltd and Xx

44、x Tannery. The documents (creation, control, validation, deployment and storage) are mastered by the Quality Committee (HFO 013) which applies the procedure: “Quality documents and records management” (HFO 001).xxx 皮手套厂和 xxx 皮厂质量系统从本质上讲是基于 ISO 9001 相关的指示要求制作的。这个系统覆盖了 xxx 皮手套厂和 xxx 皮厂所有活动情况。这些文件（创造，管

45、理，确认，部署和储存）应用于“质量文件和记录管理” (HFO 001) 以与由质量委员会(HFO 013)控制。The General Management (Board) is making regularly (at least once a year) “General Management and system review” (HFO 011) in order to ensure that the Quality system fit with the policies of Xxx Safety Ltd and Xxx Tannery and that the set objec

46、tives have been reached. A yearly assessment is made by the General Management after consultation of the Quality Committee.综合管理（董事会）有规律地（最少一年一次）制定“综合管理和体系回顾” (HFO 011)，目的是为了确保质量体系政策适合 xxx 皮手套厂和 xxx 皮厂以与实现目标。年度评估是综合管理在咨询质量委员会之后制定的。6.2. Organization of the system/ 系统组织The general organization chart is

47、 presented in the document: “Xxx Safety Ltd. and Xxx tannery organization Chart” (HFO 002). 总体的组织系统图在文件“xxx 皮手套厂和 xxx 皮厂组织图” (HFO 002)中有介绍。The position of each ones is summarized in this organization chart and defined on the “Position Description” (HFO 009), including the responsibility concerning t

48、he Quality system.在组织图上简要介绍每个职位职责情况，详细的介绍参照“职位描述”(HFO 009)包括关于质量体系的职责。 13 / 396.3. Responsibilities concerning the Quality system / 关于质量体系的职责The General Management (Board) is in charge of drawing up and brings into play the Quality policy for Xxx Safety Ltd and Xxx Tannery. 综合管理（董事会）负责起草和实施 xxx 皮手套厂

49、和 xxx 皮厂的质量政策。The management of the quality is a delegation of the General Management. For independence and practical reasons, this function is assumed by the Quality Committee provided of a secretary, the Quality Manager. 质量管理是综合管理的一部分,质量经理就像是质量委员会的秘书，经授权，质量经理可以独立地处理实际事务。The Quality Manager is the

50、“Appoint management representative” (ISO 9001:2000 standard, paragraph 5.5.2) and performs the missions depending of his function (Position Description, Annex 47 HFO 009). He has to oversee the quality management system, reports on the status of the quality management system to the General Managemen

51、t and takes care that the customers requirements are important for the entire organism.质量经理是“管理者代表” (ISO 9001:2000 标准, 见 5.5.2)，根据他的职责（职位描述，Annex 47 HFO 009）完成委托的任务。他必须监督质量管理系统，将质量管理体系的情形报告到综合管理，注意客户的要求对于整个组织系统有非常重要的作用。7. DESCRIPTIONS OF THE INTERACTIONS BETWEEN THE PROCESSES 过程之间相互作用的表述Our Quality

52、Management system is made on the base of 15 identified processes in continual interaction in order to reach our target: THE SATISFACTION OF THE CUSTOMER. 我们的质量管理体系是基于 15 个识别程序在连续的相互作用下编成的，目的是为了达到我们的目标：让我们的客户满意让我们的客户满意We can distinguish / 我们可以辨别:ManagementManagement processesprocesses管理程序管理程序General

53、management and planning process综合管理和计划程序Quality management process 质量管理程序ResourcesResources managementmanagement processesprocesses资源管理程序资源管理程序Information and administration process信息和行政管理程序Human resources process人力资源管理程序Material resources process原料资源管理程序ProcessProcess relatingrelating toto thethe C

54、ommercial process 商业程序 14 / 39customerscustomers有关顾客的程序有关顾客的程序ManufacturingManufacturing processesprocesses生产程序生产程序Purchases process采购程序Design process设计程序Tannery production process皮厂生产程序Factory production process 手套厂生产程序ControlControl andand measuringmeasuring processesprocesses管理和测量程序管理和测量程序Control

55、 and measuring process (Reception)管理和测量程序 (验收)Control and measuring process (In process and finished products)管理和测量程序 (生产过程检测和成品检测)Calibration process校准程序Internal audit process 部审计程序ImprovingImproving processesprocesses改进程序改进程序Quality improving process 质量改进程序These processes are organized as follow /

56、 这些程序的结构如下: MANAGEMENT PROCESSESGeneral Management and planning processQuality Management processCommercial processPROCESS RELATING TO THE CUSTOMERSCommercial processPROCESS RELATING TO THE CUSTOMERSDesign processPurchasesprocessTannery production processFactory production processMANUFACTURING PROCE

57、SSESHuman Resources processMaterial Resources processRESOURCES MANAGEMENT PROCESSESCONTROL AND MEASURING PROCESSESControl and measuring process (In progress and finished products)Control and measuring process (Reception)Calibration processInternal Audit processQuality improving processIMPROVING PROC

58、ESSCustomerrequestCUSTOMERFOCUSCUSTOMERFEEDBACKProductdeliveryInformation and administration processSunpearl Safety Ltd.笋科皮手套厂Quality Manual 质量手册QM 001BQuality Management质量管理Creation date: 2005/11/2814/38 管理程序管理程序综合管理和计划程序质量管理程序商业程序有关客有关客户户的程序的程序商业程序有关客有关客户户的程序的程序设计程序采购程序皮厂生产程序手套厂生产程序生生产产程序程序人力资源管理程

59、序原料来源管理程序资资源管理程序源管理程序管理和管理和测测量程序量程序管理和测量程序(生产过程中的检测和成品检测)管理和测量程序(验收)校准程序内部审计程序质量改进程序改改进进程序程序客户要求客户关注客客户户信息信息反反馈馈产品递送信息和行政管理程序Sunpearl Safety Ltd.笋科皮手套厂Quality Manual 质量手册QM 001BQuality Management质量管理Creation date: 2005/11/2815/38 17 / 398. DESCRIPTION OF THE PROCESSES / 程序描述8.1. General management a

60、nd planning process (Management processes)综合管理和管理计划(管理程序)Definition and purpose / 定义与目的:-Drawing up of the quality policy and objectives, with the contribution of all the functions.-拟订质量政策和目标,同所有职责的贡献。-To position the quality approach as a strategic element of the growing up of Xxx Safety Ltd and Xx