前厅服务英语-客房预订

1、前厅高级服务员常用英语-客房预定Unit 1 Room Reservation 客房预定ConversationA. Accepting a reservationClerk: Good morning. This is Room Reservation. May I help you,sir?Guest: Yes, Id like to reserve a room, please.C: Thank you, sir. When would you like your room, please?G: March 5 th.C: How long do you plan to stay?G:

2、Three nights.C: What type of rooms would you like, sir?We have single rooms, double rooms, suites and deluxe suites.G: A suite, please.C: May I have your name, please?G: Yes, its Taylor.C: How do you spell that, please?G: T-a-y-l-o-r.C: Thank you, Mr. Taylor. Would you like breakfast?G: No, thanks.C

3、: Very well, Mr. Taylor. Id like to confirm your reservation. A suite without breakfast for Mr. Taylor for three nights from March 5 th to March 7 th. Am I correct, Mr. Taylor?G: Yes, thank you.C: What time will you be arriving, Mr. Taylor?G: Around 5:00 p.m.C: All right. Youll be expected to be her

4、e. And we look forward to serving you.B. Refusing a reservationClerk: Good morning, Reservation. May I help you, sir?Guest: Id like to make a reservation.C: For which date?G: For the night of April 18 th, for one night.C: One moment, please, sir. Let me check our list Thank you for waiting, sir. Im

5、afraid our hotel is fully booked on that date. Is it possible for you to change your reservation date?G: No, thats not possible.C: We might have cancellations.Would you like to be put on our waiting list and call you in case we have a cancellation?G: Fine. But what if there isnt a room then?C: Dont

6、worry, sir. We can find you a room in a nearby hotel.G: Thank you very much. Good-bye.C: Good-bye and thank you for calling.C. Confirming a reservationClerk: Good morning. This is Room Reservation. May I help you, sir?Guest: Yes, Id like to confirm a reservation.C: Certainly, sir. May I have the dat

7、e of your reservation please?G: It was for April 21 st, for one night.C: May I have your name, please?G: Yes, George Brown.C: Could you hold the line, please?Thank you for waiting, sir. Your room is confirmed for that day. We look forward to serving you.D. Canceling a reservationClerk: Room Reservat

8、ion. May I help you?Guest: Id like to cancel a reservation.C: In whose name was the reservation made?G: Alan Bell.C: How do you spell that, please?G: B-E-double L.C: What was the date of the reservation?G: From February 27 th for 3 nights.C: Excuse me. But is the reservation for you or for another p

9、arty?G: Its for my boss.C: May I have your name and phone number, please?G: Yes, its Ellen Green and my number is 245-3971.C: Thank you, maam. I will cancel Mr. Bells reservation from February 27 th for 3 nights. My name is Wang Ying and we look forward to another chance to serve you.Useful Expressi

10、ons1.What kind of room would you like to have, single room or double room? 您需要什么样的房间，是单人间还是双人间?2.For how many nights? 请问住几个晚上?3.How many guests will there be in your party? 请问一共有几位?4.This is the busiest season. Im very sorry, but could you call us again later on this weel? We may have a cancellation

11、. 现在是旅游旺季，很抱歉，请您在这周后几天再打电话过来，也午会有人取消预订。Notes1.饭店客房的类型一般可分为：Single room 单人间Double room 大床间(双人间)Twin room 双床间(标准间)Suite 套间Deluxe suite 豪华间3.waiting list 等候名单会话参考译文A.接受预订职员：早上好，这里是客房预订处，我能为您服务吗，先生?客人：是的，我想预订一个房间。员：谢谢您，先生，请问您哪天要这个房间?客：3月5日。员：您计划住多久?客：3个晚上。员：您希望要什么样的房间，先生?我们这里有单人间、双人间、套间和豪华套间。客：一个套间。员：先生

12、，请告诉我您的姓名。客：泰勒。员：请问您的名字怎么拼?客：T-A-Y-L-O-R。员：谢谢您，泰勒先生，您要不要在饭店吃早餐?客：不要，谢谢。员：很好，泰勒先生，我想确认一下您的预订。泰勒先生预订的是一个套间，不含早餐，时间是3月5 日至3月7日，共3个晚上，我讲得对吗，泰勒先生?客：对的，谢谢你。员：您将何时到达?客：下午5点左右。员：好吧，我们将恭候您的到来，并且期待着为您服务。A.谢绝预订职员：早上好，这里是客房预订处，有什么事需要帮忙吗，先生?客人：我想预订一个房间。员：您要订哪一天的房间?客：4月18日一个晚上。员：请稍等一下，先生，我去查一下房间预订情况先生，谢谢您的等待。对不起，

13、我们饭店那天的客房全部订满了。您是否可能改变一下预订日期呢?客：不，那不可能。员：也许有人会取消预订，我们把您的名字记下来。如果有人取消预订，我们就打电话通知您好吗?客：好的，但是如果那时没有房间怎么办呢?员：别担心，先生。我们可以在附近的饭店为您找个房间。客：非常感谢，再见。员：再见，谢谢您给我们打电话。C.确认预订职员：早上好，客房预订处，先生，需要我为您服务吗?客人：是的，我想确认一个预订。员：当然可以，先生。请问您预订的日期?客：4月21日，一个晚上，员：请问您的名字，先生?客：乔治布朗。员：请您稍等一下谢谢您的等待，先生，那天您要的房间已经被确认了，我们期待着为您服务。B. 取消预订职员：客房预订处。要我为您服务吗?客人：我想取消一个预订。员：