Unit_3_Communication_by_Phone

1、1. Make a phone call2. Answer the phone3. Leave and take a message4. Pass the message to the person being called5. Extend a phone call6. Take / fill in a message1. Phone service in the USA2. Benefit or trouble of cell phones3. Business telephone etiquette for success4. The subjunctive moodSection Se

2、ction Section Section Speak and ReciteSpeak and PerformStudy and ImitateImitate and PerformSpeak and CompleteSpeak and CommunicateSpeak and Translate1) Who is speaking, please?Leena: Is it 223-5467? John: Yes. Who is speaking please?Leena: This is Leena Krieg. May I speak to Bill Morgan? John: Oh, I

3、m sorry. Hes not in at the moment.2) May I speak to . ? Joe: Hello. Is this the Chemistry Department?Secretary: Yes, it is. What can I do for you? Joe: May I speak to Mr. Mifflin?Secretary: Hold on, please.Speak and Recite1 Work in pairs. Look at the picture and recite the following mini-talks for c

4、ommunication by phone.Back3) Can I take a message? Sam: Hello. This is Sam. May I speak to Terry?Lucy: Im sorry, but shes not here right now. Can I take a message? Sam: Yes. Please tell her to call me this evening at 653-8923.Lucy: OK. Ill tell her as soon as she gets home.4) Can you tell me your ho

5、urs?Receptionist: Hello, the Art Museum. Can I help you? Jake: Yes. Can you tell me . er, what are the opening hours, please?Receptionist: We open at ten in the morning and close at five in the afternoon. Jake: Great. Thanks a lot.5) I Must have Dialed the wrong number.Tim: Hello.Jade: Hello. Id lik

6、e to speak to Dr. Heckler.Tim: Nobody here by that name.Jade: Im sorry. I must have dialed the wrong number.Window on Key WordsBack接待员接待员 拨号拨号Speak and Perform2 Work in pairs and act out the tasks by following the above mini-talks.1 Task:Ask for the number of the employment office in Chicago.2 Task:

7、Ask to speak to Mr. Smith.3 Task:Dial the wrong number.4 Task:Offer to take a message5 Task:Call the city library to find out the opening hoursBack Refer to the Data Bank in the Workbook for relevant expressions.Study and Imitate3 Taking or leaving a telephone message is part of a secretarys job. No

8、w lets read the following message and try to use the information in it in your face-to- face talks.BackBack1) Any Message, Sir? Gao: Hello, ABC Company. May I help you? George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua? Gao: Im sorry, but hes not in at the moment. George: When wi

9、ll he be expected? Gao: Hell be back in a few minutes. George: Thank you, Ill call back. Gao: Any message, sir? George: Well, maybe . Would you mind telling him that his order will be ready on Thursday and asking him to call me any time before lunch. My phone number is 368-1130. Gao: Ive got it. Geo

10、rge: Thank you very much. Gao: You are welcome.Imitate and Perform4 Read the following sample dialogues and try to perform your own tasks.Back2) You Must Have the Wrong NumberLady: Hello, whos calling, please? Bill: Hi, Nancy! This is Bill. Howre you doing?Lady: Im sorry, but Im . Bill: Have you fin

11、ished your paper?Lady: Im sorry. You must have the wrong number. This isnt Nancy. Bill: Is this 574-0731?Lady: No. Its 547-0371. Bill: Im sorry.Lady: Thats all right.BackSpeak and Complete5 Imagine you are calling Judy. Complete the following conversation with her by filling in the blanks.You: Hi, J

12、udy. Its Mike. May 1 _ to Ken?Judy: Im sorry, Mike, but Kens not here now.You: He isnt? 2 _?Judy: Hes at a movie.You: A movie? Whos he with?Judy: Well, uh, I think he 3 _ Eva.might be withI speakWhere is heBackYou: With Eva?! Hes at a movie with Eva?!Judy: Would you like to 4 _, Mike?You: Yes, pleas

13、e! Tell him to 5 _ at 667-3452 this evening.Judy: Call you at 6 _. OK.You: Thanks a lot.Judy: Youre 7 _. Goodbye.Speak and CompleteBack5 Imagine you are calling Judy. Complete the following conversation with her by filling in the blanks.welcomeleave a messagecall me 667-3452Secretary: Hello? You: 1

14、_?(您好！史密斯先生在吗？)Secretary: Im sorry, but hes not in now. Would you like to leave a message? You: 2 _. (是的。请告诉他给医生办公室打个电话。号码是864-3509。)Secretary: 864-3509. OK. What time hed better call? You: 3 _. (最好是今天下午2点左右。)Secretary: Ill tell him as soon as hes back. You: _! (多谢！)Secretary: Youre welcome. Goodbye

15、.Speak and Translate6 Imagine you are a nurse of a hospital and you are calling Mr. Smith, but he is not in. His secretary is answering the phone. Fill in the blanks according to the Chinese version provided.BackThanks a lotHello. May I speak to Mr. Smith, pleaseYes, please. Tell him to call the doc

16、tors office. The number is 864-3509Itd be best if he could call this afternoon, at about 2 oclockSpeak and Communicate7 Imagine a woman is calling Mrs. Sato, but shes not in. You are answering the phone. Play your role according to the clues given in brackets.1 Hello?2 Im sorry, but shes not in at t

17、he moment. Would you like to leave a message?3 Ill tell her as soon as shes back.4 Youre welcome. You: 1 (电话铃响了，你拿起电话接听。电话铃响了，你拿起电话接听。)Lady: Hello. May I speak to Mrs. Sato, please ? You: 2 (告诉对方她现在不在，并询问是否告诉对方她现在不在，并询问是否 有什么事需要转告。有什么事需要转告。)Lady: Yes, please. Tell her to call Betsy at Betsys Beauty

18、Salon. The number is 567-9033. You: 3 (告诉对方她一回来你就转告她。告诉对方她一回来你就转告她。)Lady: Thanks a lot. You: 4 (表示不用客气。表示不用客气。)BackListen and RepeatListen and MatchListen and TranslateListen and DecodeListen and CompleteListen and MatchListen and AnswerListen and CompleteListen and AnswerII Listen and Repeat1 Liste

19、n to ten sentences for workplace communication cross-referenced with their Chinese translation and try to remember them.BackWindow on Key Wordsextension 电话分机电话分机put . through 把把 接通接通connect 接通，连接接通，连接BackListen and Match2 Listen again to the above sentences rearranged in sequence, and then match the

20、m with their Chinese translation.1) a. 请给我接23-5531。2) b. 请稍等，我给您接通。3) c. 对不起，他现在不在。4) d. 你好，我是露西。你是哪位？5) e. 早晨好。我是杰克辛普森。6) f. 请给我接443分机。7) g. 对不起，你拨错号码了。8) h. 您想留口信吗？9) i. 别挂电话，我看一下他在不在。10) j. 电话占线。 h e b a i f j d g cBackListen and Translate3 Listen to ten topic-related English sentences for workpl

21、ace communication and translate them into Chinese orally.Back 1) 1) 我想找特里听电话。我想找特里听电话。 2) 2) 他预计什么时候回来？他预计什么时候回来？ 3) 3) 我能在今天晚上和他联系吗？我能在今天晚上和他联系吗？ 4) 4) 请告诉他拨打请告诉他拨打78-567278-5672找伊娃。找伊娃。 5) 5) 对不起，对不起， 我一定是拨错区号了。我一定是拨错区号了。 6) 6) 请你一小时以后再来电话。请你一小时以后再来电话。 7) 7) 你要留口信吗？你要留口信吗？ 8) 8) 对不起，电话号码已经改了。对不起，电

22、话号码已经改了。 9) 9) 我什么时候能和她联系？我什么时候能和她联系？10) 10) 对不起，打扰你了。对不起，打扰你了。 1) I would like to talk to Terry. 2) When is he expected to be back? 3) Can I contact him this evening? 4) Please tell him to phone Eva at 78-5672. 5) Sorry, I must have got the wrong area code. 6) You can call again one hour later. 7)

23、Could I take a message for you? 8) Sorry, the number has been changed. 9) What time could I reach her?10) Sorry to have trouble you.Back Tom Williams arrives at Changdong Airport. He calls his friend, 1 Dr. Nan, Dr. An, Dr. Wan . His friend is surprised by his 2 late, early, punctual arrival. She is

24、 going to pick him up at the 3 airport, hotel, office . Then she is going to take him to the 4 hotel, department, company , which is just a 5 five-minute, ten-minute, fifteen-minute walk to the school. Listen and Decode4 Listen to a dialogue and decode the message by finding out the correct choices

25、in the brackets according to what you have heard. Back An: Hello, Dr. An here.Tom: Hello, Dr. An. This is Tom Williams from Miami University. An: Oh, Tom. Youve arrived at Changdong Airport, havent you?Tom: Yes. I took the earlier flight. An: Hows your trip?Tom: Very nice. An: Would you please wait

26、there and Ill go and pick you up?Tom: OK, thank you. Ill be at Gate 5. By the way, where do you take me to first, the hotel or your department? An: To the hotel, so you can have a little rest first.Tom: Thank you. Is the hotel far away from your school? An: No. Just a ten-minute walk.Tom: Thats wond

27、erful.BackListen and Answer5 Listen to the dialogue again and then answer the following questions orally.Back1) Whom did Tom want to speak to?2) Where is Tom from?3) Why wasnt Dr. An there to meet Tom at the airport?4) How was Toms trip?5) Where did Dr. An drive Tom to, the hotel or the school?Dr. A

28、n。Miami University.He took the earlier flight.Very nice.The hotel. An: Hello, Dr. An here.Tom: Hello, Dr. An. This is Tom Williams from Miami University. An: Oh, Tom. Youve arrived at Changdong airport. Havent you?Tom: Yes. 1 _. An: How was your trip?Tom: 2 _. An: Would you please wait there and Ill

29、 go and pick you up?Listen and Complete6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.Very niceI took the earlier flightBackTom: 3 _. By the way, where will you take me to first, the hotel or your school? An: 4 _, so you can have a little rest firs

30、t.Tom: Thank you. Is the hotel far away from your school? An: No. 5 _.Tom: Thats wonderful.Listen and Complete6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.BackJust a ten-minute walkOK, thank you. Ill be at Gate 5Well go to the hotel Nowadays we a

31、re not only “on the wheel”, but also on the “1 _. I dont need to mention the mobile phones people play with everywhere. The fixed phones are easily accessible. Almost every 2 _ has a phone. Some families even have two or three phones. Each workman, teacher, and 3 _ has a phone in his or her office.

32、Pay phones are 4 _ at bus stops, railroad stations, airports, hotels, restaurants, 5 _, department stores, on numerous street corners, and in most libraries and office buildings. Phones provide simple, economical, but very 6 _ means to do a lot of things. If you want to go to the movies, you call to

33、 know whats on and 7 _, and check the prices. If you want to buy something, you would 8 _ to make sure the store has what you need, and at a good price. If you want to 9 _, youd better call to find out about the routes, schedules, hotels, prices, and to make 10 _. Listen and Complete7 Listen to a sh

34、ort speech twice and during the second listening, put back the missing words in the blanks.Backreservationsphonefamilysecretary foundgas stationsefficient when call ahead travela. one phoneb. two phonesc. three phonesd. four phonesa. carsb. the Internetc. telephonesd. the computerColumn A Column BLi

35、sten and Match8 Listen to the short speech again and match the information in Column A with the choices in Column B.1) The speaker says “we are on the phone”, he means we use _ a lot.2) Almost all American families have now _.Backa. at your own homeb. free of chargec. wherever you ared. in many publ

36、ic placesa. the travel booking serviceb. the movie informationc. the popularity of mobile phonesd. the use of fixed telephonesa. make an appointmentb. ask for a reduced pricec. know whats on and whend. pay for a ticketColumn A Column BBack3) Pay phone service is available to you _.4) If you want to

37、go to the movies,you can phone to _.5) The talk is mainly about _.Listen and Answer9 Write out the general idea of the short speech in one paragraph by answering the following questions.Back1) What does the speaker mean by using “on the wheel” and “on the phone”?2) What kind of phone is the speaker

38、mainly talking about, the mobile phone or the fixed phone?Now American people are not only travel a lot but also using telephone a lot. The speaker is mainly talking about the fixed phone.Fixed phones are easily accessible. Almost every American family has a phone or even two phones.Pay phones can b

39、e found in many public places, such as bus stops, railroad stations, airports and restaurants.The telephone provides simple, economical, but very efficient means to help people do a lot of things such as shopping and traveling.Listen and Answer9 Write out the general idea of the short speech in one

40、paragraph by answering the following questions.Back3) How popular are the fixed phones now?4) Where can people find pay phones?5) What kind of things can people do on the telephone?Now American people are not only “on the wheel”, but also “on the phone”. I dont need to mention the mobile phones peop

41、le use everywhere. The fixed phones are easily accessible. Almost every American family has a phone or even two phones, and people have a number of phones in their offices. Pay phones can be found in many public places such as bus stops, railroad stations, airports, hotels, restaurants, gas stations

42、, department stores, on numerous street corners, and in most libraries and office buildings. Phones provide simple, economical, but very efficient means to help people do a lot of things such as shopping and traveling.BackWrite and SimulateWrite and CreateWrite and Correct MistakesWrite and Translat

43、eWrite and Describe a PictureWrite and Apply RulesWrite and Simulate1 Read the following two samples of telephone messages and learn to fill in the form or write your own.BackBackWrite and Create2 Use the information below to fill in the “WHILE YOU WERE OUT” form.SamMary Adams3:15 P.M.396-8067 Call

44、back to tell her the repair cost. She can get her car at 4 P.M.BenBack3 Write a telephone message according to the information below.BackKathy,Mrs. Ross wants to sign up for summer classes. Call her at 426-1103 before 3 P.M. Rose 11 A.M.BackThe Subjective Mood4 Fill in the blanks with the verbs give

45、n in brackets, paying special attention to the subjunctive mood.Write and Apply Rules1) If I were you, I ( accept ) _ the job.2) If they were here tomorrow, the problem (solve) _.3) Luckily I was wearing a seat belt. If I hadnt been wearing one, I (injure) _ seriously.4) Were it for their help, we (

46、not overcome) _ the difficulties.5) If we hadnt got everything ready by now, we (have) _ a terrible time tomorrow.6) He works with such enthusiasm as if he never (know) _ fatigue (疲倦).7) He wouldnt have been saved even if he (send) _ to hospital at once.8) If only I (take) _ your advice at that time

47、!had takenwould acceptwould be solvedwould / should / could / might have been injuredwould not have overcomewould havehad been sentknewBack9) We wish that people everywhere (show) _ more concern for the environment around them.10) Modern business and industry demand that every manager (know) _ much

48、about economic management.11) It is desired that this rule (obey) _ by everyone working here.12) It is a great pity that he (be) _ so stubborn (顽固).13) It is high time that you (learn) _ English and computer well.14) I would rather that Mr. Williams (make) _ the speech at the conference instead of t

49、he dean that day.15) He would sooner you (not see) _ him any more in the future.BackWrite and Apply Rules4 Fill in the blanks with the verbs given in brackets, paying special attention to the subjunctive mood.showed(should) know(should) be obeyed(should) belearned / learnthad madedid not see1) If yo

50、u would buy one box at the regular price, you would receive another one at no extra cost.2) Since her blood pressure is much higher than it should be, her doctor insists that she will not smoke any longer.3) If you had gone to last nights game, you must have enjoyed seeing our team win.4) It is advi

51、sable that she may leave for Madrid as soon as possible.5) Did you visit Los Angeles on your vacation? If I would have a week off.Write and Correct Mistakes5 Correct the errors in the following sentences.would buy bought / were to buywill not smoke shouldnt smoke / not smokemust have enjoyed would /

52、 could / should / might have enjoyedmay leave (should) leave / leave would have hadBackBack6) It is desired that she was promoted to the position of the manager.7) I wish that they didnt leave so early that day.8) I could buy the ten-speed bicycle myself, but my mother promised to give it to me on m

53、y birthday.9) I would rather that Miss Evans taught us English literature last semester.10) “Dont you think it is time that you work harder at your lessons?” the mother said to Tom.was promoted (should) be promoted didnt leave hadnt left could buy could have bought taught had taught work worked?My i

54、dea is that we (should) give them a hand when they are in trouble. It is necessary that another computer center (should) be set up in our department. The old woman wishes she could live to see her grandson go to college. He talks about that city as if (though) he had been there himself. Had we made

55、(If we had made) adequate preparations, we might have succeeded.6 Translate the following sentences into English.Write and Translate1) 我的想法是，在他们困难的时候要给他们以援助。2) 我们系有必要再建一个计算机中心。3) 老太太希望能活到看见孙子上大学。4) 他讲起那个城市来就好像本人去过那儿似的。5) 如果我们当时准备充分的话，我们就可能成功了。BackWrite and Describe a Picture7 Write a short passage o

56、f about 100 words to describe the area code map given. Some useful words and phrases are provided to help you. Start the passage with “The United States is divided into telephone dialing areas.”Back The United States is divided into telephone dialing areas. Each area has an area code. It is a three-

57、digit number. You use this number to dial long distance calls. For example, you want to call 555-2364 in South Carolina but you live in Utah, you must dial 1 first and then the area code. It is 803. So you must dial 1-803-555-2364. When you do not know the area code, you can use the area code map in

58、 the telephone book. The map divides the United States into time zones. Notice that when it is 1:00 in California, it is 4:00 in Michigan.Key:BackRead and ThinkRead and CompleteRead and TranslateRead and SimulateRead and JudgeRead and TranslateRead and Rewrite1. cell phone 手机，移动电话 A cell phone is a

59、small telephone you can carry with you that operates through networks of radio antennas or space satellites. Other expressions of a cell phone: 1) a cellular phone / telephone 2) a mobile phone / telephone 3) a handset2. ATM 自动取款机 ATM is the abbreviation for automated teller machine. ATMs are found

60、in business districts and shopping malls. People use them to get cash from their bank accounts and in many places, to pay for gas, groceries, and other things.3. voice mail 有声邮件 A voice mail is a telephone answering system on which spoken messages are left by one person for another.Back Ive got a ce