week4 enquiry

1、Steps/ContentsTypical Expressions1. Expressing your thanks for the incoming letter or stating your letter-replying purposeThank you for your letter of. (感谢贵方的来函 )Thank you for your interest in. (感谢贵方对的兴趣 )We have received with thanks. (已收悉, 谢谢!）Your letter of. has been well received with thanks.（贵方的

2、信已收悉, 谢谢!）Your letter expressing. has been received with thanks.（贵方关于的信已收悉, 谢谢!）We are thankful for your letter about/of.（谢谢你们关于的来信 ）In reply/response to your letter of., we.（作为对你们来信的答复,我们）For letters in reply to the letters requesting for the establishment of business relationsSteps/Contents Typica

3、l Expressions2. Expressing your agreement /desire/ wishYour wish of. coincides with ours.（你们的愿望与我们的不谋而合 ）This is also our desire. （这也是我们的愿望 )We shall be very glad to. ( 我们将很高兴)Your suggestion of. was really a good thinking. (你们的建议确实是一个好主意 )3. Indicating the action you are going to takeWe are sending

4、 you. (我们将给贵方寄去）We shall be glad to have your. （我们将很高兴得到贵方的）As requested, we are airmailing to you.(按要求,我们特此给您寄去）Enclosed is/are our./We enclose our.（ 随函附寄）Transaction Situation 2Enquiry询盘询盘 商务函电Learning Objectives（学习目标）（学习目标）Abilitys objective：lCan write the letter of making enquiries.Knowledge obj

5、ective：lBe familiar with the words and expressions related the topic of making enquiry and answering enquiry. Basic Knowledge ConcernedLetter-writing GuideSample Letters Practical Training Part One Part Two Part Three Part Four Part FiveContentsOther Commonly Used Expressions and SentencesPart OneIt

6、 may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as a letter, telegram, telex, fax, e-mail or verbally by talk in person. 1. An Inquiry Buyer (importer)Sell

7、er (exporter)An inquiry is a request for information on goods.Who send the inquiry?Inquiries from regular customers lmay be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries lmay include great details such as the name of the comm

8、odity, quality, specifications, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers. Part OneGeneral Inquiries: If the importers want to have a general idea of the commodity, which the exporter is i

9、n a position to supply, they may make a request for a pricelist, a catalogue, samples and other terms. This is a general inquiry. Generally, it is also a first inquiry without first writing a letter to establish business relations. Specific Inquiries: If the importers intend to purchase goods of a c

10、ertain specification, they may ask the exporter to make an offer or a quotation for specific goods. That is an specific inquiry.2. Categories of Inquiries Part One1) General inquiry A general inquiry usually includes the following contents:a. Telling addressees the source of information and making a

11、 brief self-introductionb. Indicating the intention of writing the letter, i.e. to ask for a catalogue, samples or a pricelist.c. Stating the possibility of placing an order and expectation of an offer2) Specific Inquiry A specific inquiry usually includes the following contents:Indicating the names

12、 and descriptions of the goods inquired for, including specifications, quantity, etc.Asking whether there is a possibility of giving a special discount and what terms of payment and time of delivery you would expect.a. Stating the possibility of placing an order and expectation of an offer.3. The Ma

13、in Contents of a Letter for Inquiry 上次交易情境复习上次交易情境复习加拿大客户加拿大客户CANADIAN CANADIAN FASHION FASHION TRADETRADE CO., LTD CO., LTD是是南京思南京思科纺织服装有限公司科纺织服装有限公司业务员业务员VictorVictor在参加在参加20102010年秋季年秋季广交会上结识的客户，该客户对思科公司生产的全棉运动上衣上结识的客户，该客户对思科公司生产的全棉运动上衣很感兴趣。很感兴趣。20102010年年1111月月5 5日，日，VictorVictor回公司后向加拿大的回公司后向加拿

14、大的一家银行写信调查该公司的资信，结果是该客户资信良好。一家银行写信调查该公司的资信，结果是该客户资信良好。以以南京思科纺织服装有限公司南京思科纺织服装有限公司外贸业务员外贸业务员VictorVictor的名义写的名义写一封给加拿大客户建立业务关系的信函，一封给加拿大客户建立业务关系的信函，要求： 1.1.说明如何获得对方公司及相关信息。说明如何获得对方公司及相关信息。 2. 2.简单对自己公司进行介绍，并寄了产品目录和报价简单对自己公司进行介绍，并寄了产品目录和报价 单供对方参考。单供对方参考。 3. 3.表达希望能与对方建立业务关系，并希望能得到对表达希望能与对方建立业务关系，并希望能得到

15、对 方的早日答复。方的早日答复。Work Task 1（工作任务一）（工作任务一）l11月月9日日，加拿大加拿大CANADIAN FASHION TRADE CO., LTD.公司公司的业务员的业务员Ellen对对Victor11月月8日来信进行回复，日来信进行回复，要求： 1.感谢Victor的来信。 2.表示在广交会上对型号为BJ123的全棉运动上衣很感兴趣， 希望邮寄样品一件。 3.希望对方能尽快回信。 Work Task 2（工作任务二）（工作任务二）l在收到在收到加拿大加拿大CANADIAN FASHION TRADE CO., LTD.公公司司的询盘后，的询盘后，Victor按照对

16、方的要求把一件型号为按照对方的要求把一件型号为BJ123的全棉运动上衣邮寄过去了，并告知对方已按要求将样品的全棉运动上衣邮寄过去了，并告知对方已按要求将样品寄出，请查收，并希望尽早收到对方的回信。寄出，请查收，并希望尽早收到对方的回信。Ellen收到样收到样品后，进行回复，请以品后，进行回复，请以Ellen的名义写一封回复函，的名义写一封回复函，要求： 1. 对寄来样品表示感谢，并且对样品比较满意。 2. 要求Victor对型号为BJ123的全棉运动上衣报含3% 佣金的CIF到蒙特利尔的美元价格。 3. 表示如果报价合理并且具有竞争力，将会很快大批 订货。Part two: Letter-wr

17、iting GuideFor letters making enquiry(询盘信函常用表达句型询盘信函常用表达句型): Writing steps（写作步骤）（写作步骤） Typical expressions（常用表达句型）（常用表达句型） 1.告知对方你是告知对方你是从何种渠道得知从何种渠道得知对方公司的情况对方公司的情况 1.Your company has been kindly introduced to us by . 贵公司由贵公司由介绍给我们介绍给我们 2. Through the courtesy of ., we are given to understand that

18、承蒙承蒙我们得知我们得知 2.对你公司进行对你公司进行 简单介绍简单介绍 1. We have been engaged for many years in the line of . 我们已经从事我们已经从事多年。多年。2. We are mainly dealing in . 我们主要从事我们主要从事3.表明你写信表明你写信想购买的货物想购买的货物 1.We are considering the purchase of 我们正打算我们正打算购买购买 2. We are interested in importing cotton blazer but we need to have fu

19、rther details before making a final decision. 我们有兴趣进口全棉运动上衣，但在最后决定之我们有兴趣进口全棉运动上衣，但在最后决定之前需要对此作进一步的了解。前需要对此作进一步的了解。 3. We are regular buyers of cotton blazer. 我们是购买全棉运动上衣的老客户。我们是购买全棉运动上衣的老客户。 4. 希望对方寄希望对方寄送目录、价格送目录、价格表和样品等并表和样品等并告知其他事项告知其他事项 1.We would be pleased to receive your latest catalogue and

20、price list for cotton blazer.我们非常希我们非常希望收到贵方全棉运动上衣的最新产品目录和价目单。望收到贵方全棉运动上衣的最新产品目录和价目单。 2.Please send us samples and quote us your lowest prices for the captioned goods. 请就标题商品给我们寄样品和报最低价。请就标题商品给我们寄样品和报最低价。 3.Please send us your best offer by fax indicating packing, specification, quantity available,

21、discount and the earliest time of delivery. 请传真向我们报最低价并注明包装、规格、可供数请传真向我们报最低价并注明包装、规格、可供数量、折扣和最早交货期。量、折扣和最早交货期。 5.强调希望对强调希望对方报价合理并方报价合理并具有竞争力，具有竞争力，同时表示自己同时表示自己有定购货物的有定购货物的可能性可能性 1. If your quotation is really reasonable and competitive, we will soon place a large order with you. 如果贵方报价合理且具有竞争力，我们会很快

22、大如果贵方报价合理且具有竞争力，我们会很快大批订货。批订货。 2. If your products and terms compare favorably with those of other suppliers, we shall send you an order. 如果贵公司产品及条件与其他供货商相比有优势，如果贵公司产品及条件与其他供货商相比有优势，我方就会下订单。我方就会下订单。 3. Will you please let us know by November 10, 2010 so that we can place our order promptly? 请在请在2010

23、年年11月月10日之前告知我们，以便我们及日之前告知我们，以便我们及时下单订货。时下单订货。 Part three:Specimen Letters(操作示范函操作示范函)CANADIAN FASHION TRADE CO., LTDP.O.BOX 8935 NEW TERMINAL, ALTAVISTA OTTAWACANADA TEL: 001-613-4563508FAX: 001-613-4562421November 9, 2010NANJING SICO TEXTILE GARMENT CO., LTD.NO.168 BEIJING EAST ROAD NANJING 210008

24、CHINA TEL: 0086-25-88010168FAX: 0086-25-88010169Work Task 1Dear Victor,Thank you for your letter of November 8, 2010, and we are very pleased to establish business relations with you.As you know, We have been engaged for many years in the line of garment, and we are one of the biggest importers in N

25、orth America with an import value for more than 10 million dollars per year. We are interested in importing cotton blaze, especially your cotton blazer, Style No.123, but we need to have further details before making a final decision. Wed like to have your samples first. If your products are satisfa

26、ctory, we are pleased to place an order with you.We are looking forward to your favorable reply.Yours faithfully,Ellen 1. make a final decision 作出最后的决定作出最后的决定 2. place an order with sb. 向某人下订单向某人下订单 1. We are interested in importing cotton blaze, but we need to have further details before making a f

27、inal decision. 我们有兴趣进口全棉运动上衣，但在最后决定之前需要对此作进一步的了解。我们有兴趣进口全棉运动上衣，但在最后决定之前需要对此作进一步的了解。New WordsNotesPart three: Specimen Letters(操作示范函操作示范函)CANADIAN FASHION TRADE CO., LTDP.O.BOX 8935 NEW TERMINAL, ALTAVISTA OTTAWACANADA TEL: 001-613-4563508FAX: 001-613-4562421November 18, 2010NANJING SICO TEXTILE GARM

28、ENT CO., LTD.NO.168 BEIJING EAST ROAD NANJING 210008CHINA TEL: 0086-25-88010168FAX: 0086-25-88010169Work Task 2Dear Victor,We are in receipt of your samples with many thanks. We are satisfied with them. It would be highly appreciated if you could quote us your best price in USD per piece on CIF Mont

29、real including 3% commission on your cotton blazer, Style No.BJ123. If your quotation is really reasonable and competitive, we will soon place a large order with you.Meanwhile, please inform us other terms of transaction such as payment term, package and insurance.We are looking forward to receiving

30、 your immediate reply.Yours sincerely,Ellen1. in receipt of 收到2. quote 报价3. commission 佣金4. competitive 有竞争力的5. terms of transaction 交易条件6. payment term 付款方式7. package 包装8. insurance 保险1. It would be highly appreciated if 如蒙将不胜感激。2. If your quotation is really reasonable and competitive, we will soo

31、n place a large order with you. 如果贵方报价合理且具有竞争力，我们会很快大批订货。New WordsNotesPart four: other useful expressionExpressions (1)1. be in the market for ; be considering the purchase of 拟购 be desirous of ; desire; be interested in 想要(买)2. to make /send sb. an inquiry for ; to inquire (for) 就向某人询盘3. illustrat

32、ed catalogue 带有图片说明的目录4. Please state the terms of 请说明的条款5. This is in reply to ones enquiry of 兹答复某人时候的询盘6. date of delivery 交货期7. lowest price; best price; favorable price; rock bottom price; competitive price; reasonable price；fair price 最低价；最佳价；最优惠价；底价；竞争价；合 理 价；公平价8. place an order with sb. (fo

33、r sth.) 向某人订购(某物)；（就商品）向某人下订单9. regular order；regular supply；bulk buying 定期购买；定期供应；大量购买Expressions (2)10. special discount 特别折扣11. available from stock；offer from stock；have goods in stock 供现货；有现货 12. make/ cable sb. an offer for 就商品给某人发盘/以电报的形式发盘13. up-to-date price list; latest price list 最新价目表14.

34、 as specified below; as stated below 规格如下15. ready market；ready buyers 现成的市场，成熟的市场；现成的买主16. steady demand 稳定的需求Typical Sentences (1)1. Inquiring for the full details of particular goods in courteous phrases. (用客气的表达询问某种商品的详细情况用客气的表达询问某种商品的详细情况)(1) Will you please send us your illustrated/ latest cat

35、alogue and full details of your prices and terms of payment, together with samples. (2) Please send me a description of your electric hedge trimmers.(3) There is a steady demand for stainless steel tableware at our end. Will you please send us your catalogue together with a detailed offer?(4) We hav

36、e seen your advertisement in Chinas Foreign Trade and would be glad if you will send us the particulars of bed sheets and pillowcases. (5) We would be pleased if you would let us have a list of the items you required.(6) We have an importer enquiring for woolen blankets and would like to obtain a ca

37、talogue, and price-list together with the samples as soon as possible.Typical Sentences (2)2. Stating your intention of purchasing and inviting an offer directly. (直接说明你的购买意愿并邀请对方发盘直接说明你的购买意愿并邀请对方发盘)We would be pleased if you send us your lowest quotation for the following: A client of ours is inter

38、ested in securing a certain quantity of Chinese Cotton Piece Goods, as specified below, for which you are requested to make an offer. We have pleasure in informing you that we are interested in your plastic kitchen-ware and would like you to make us an offer. We have an inquiry in hand for a large q

39、uantity of Bitter Apricot Kernels. Please inform us of the prices of the products that you can supply. Wed like to have your lowest quotations C. I. F. Vancouver.Kindly let us know the prices and quantities of the best refined sugar you are able to deliver to us.We would be much obliged if you could

40、 quote us the best CIF Shanghai and indicate the respective quantities and various sizes that you could supply for prompt shipment.(1)Please let us know at what price, on what terms and in what quantity you can supply the captioned goods. Typical Sentences (3)1.Indicating the possibility of placing

41、a favourable order and stressing that the offer should be reasonable and workable. (指出大量购买的可能性，希望对方的报盘合理、可行指出大量购买的可能性，希望对方的报盘合理、可行)You must take into consideration when quoting a price that we may place regular orders for large quantities. We have ready buyers of these commodities and if your prices

42、 are competitive, we have every reason to believe that we can place large orders with you. If you are in a position to meet our demand, we will place a large order with you. We hope that your price will be workable and that our business will result to our mutual advantage. If your quality is good an

43、d the price is suitable for our market, we would consider signing a long term contract with you. Part five: Competence Practice（能力训练）（能力训练）A. From English to Chinese:. Translate the following terms:收到 1 in receipt of 2 terms of transaction 交易条件交易条件 3 place an order with sb. 向某人下订单 4 commission 佣金佣金

44、5 latest catalogue 最新商品目录 inquiry/enquiry 1 询盘询盘 2 报最低价报最低价 quote the lowest price 3 下订单下订单 place an order 4 有存货有存货 available from stock 5 有竞争力的有竞争力的competitive B. From Chinese to English:A. From English to Chinese:(1)我们已经从事儿童服装多年了。 1. We have been engaged for many years in the line of childrens gar

45、ment. 2. Im interested in your Green Tea. I think some of the items will find a ready market at our end. Id like to have your lowest quotation CIF Victoria. 如果贵公司产品及条件与其他供货商相比有优势，我方就会下订单。 3. If your products and terms compare favorably with those of other suppliers, we shall send you an order. 我方对贵方

46、的绿荼感兴趣。我方认为，其中的某些品种在我方市场上会很畅 销。希望得到贵方的成本加运费和保险费维多利亚目的港交货最低价。. Translate the following sentences:A. From English to Chinese:(2)我们希望贵方价格可行，同时希望交易能令双方受益。 We hope that your prices will be workable and that business will result to our mutual benefit. Please quote your lowest price CIF Singapore for each

47、of the following items, inclusive of our 3% commission. 我们希望贵方价格可行，同时希望交易能令双方受益请报下列各种商品的成本加运费和保险费新加坡目的港的价格，包括我方3%的佣金。 http:/B. From Chinese to English:(1)We would be pleased to receive your latest catalogue and price list for mens shirts. 1.我们非常希望收到贵方男式衬衫（mens shirts）的最新产品目录和价目单。 2.如果贵方报价合理且具有竞争力，我们

48、会很快大批订货。 We are enclosing our latest illustrated catalogue and pricelist you ask for in details. 3.现附上有你们所需详细情况的最新目录和价目单。 If your quotation is really reasonable and competitive, we will soon place a large order with you. http:/B. From Chinese to English:(2)Please quote us your lowest price for 100 m

49、etric tons of Rice CIF Guangzhou, stating earliest date of shipment.4.请报我方100公吨大米CIF广州最低价，并表明最早交货期。 5.按惯例，我们通常从亚洲其他供应商处得到5%的佣金。 As a rule, we usually get 5% commission from the other Asian suppliers. . Translate the following letter into English:敬启者： 感谢你方寄来的商品目录，我们目前对你方的运动鞋感兴趣，如能报我方1000双成本加保费和运费的最低价

50、，当十分感谢。 如果价格合理且具有竞争性，我们拟向你方大量订购。 谨上Dear Sirs, Thank you for your catalogues sent to us and we are now interested in your Sport Shoes, and should appreciate it if you would give us the best quotation for 1,000 pairs CIF London.If your prices are reasonable and competitive, we intend to place a large

51、order with you.Yours faithfully,(Signature). Write a reply according to the incoming e-mail:United Textiles Ltd.York House: Lawton StreetLiverpool: ML3 2LLEnglandTel: . Fax: . E-mail: .Our Ref: CT-GZ Your Ref:June 10, 2011Guangdong Textiles Import & Export Corporation779 East Dongfeng Road， Guan

52、gzhouChina Dear Sirs,Messrs. Brown & Clark of this city inform us that you are an exporter of all kinds of cotton bed sheets and pillowcases. We would like you to send us details of your various ranges, including sizes, colors and prices, and also samples of the different qualities of material u

53、sed.We are large dealers in textiles and believe there is a promising market in our area for moderately priced goods of the kind mentioned.When replying, please state your terms of payment and discount you would allow on purchases of quantities of not less than 100 dozen of individual items. Prices

54、quoted should include insurance and freight to Liverpool.Yours faithfully,United Textiles Ltd. ManagerDear Sirs,We are very pleased to receive your inquiry of June 10 and enclose our illustrated catalogue and price list giving the details you ask for. Also by separate post we are sending you some samples and feel confiden