lesson 04 Business Phone

1、Lesson FourBusiness Telephone打电话中的英文录音打电话中的英文录音 您所拨打的号码是空号，请核对后再拨。 The number you dialed does not exits, please check it and dial later. 您所拨打的电话已关机。 The subscriber you dialed is power off. 您拨打的电话已停机。 The subscriber you dialed is out of service. 请不要挂机，您拨打的电话正在通话中。 Please hold on, the subscriber you d

2、ialed is busy now. 您所拨打的用户暂时无法接通，请稍后再拨。 The subscriber you dialed can not be connected for the moment, please try again later. 您拨打的电话暂时无人接听，请稍后再拨。 The subscriber you dialed can not be answered for moment, please try again later.Business Telephone Answering the phone Asking to speak to someone Asking

3、 for connection Asking the caller to identify himself/ herself Asking someone to wait for a moment Telling the caller he/she is not in Asking the caller call back Ask to return call Asking the caller to leave a message The caller want to leave a message Ask to repeat information Good morning. Bibury

4、 Systems. How may I help you? Hello! This is Zhengtai Trading Company. What can I do for you? Hello. Overseas Sales Department. Daming Wang speaking. Phil Watsons phone. / Mr Smiths Office. Hello. Phil Watson. / Phil Watson. Answering the phoneAsking to speak to someone May/Could/Can I speak to Dr.

5、Smith please? This is John Green (speaking). Id like to speak to Dr. Smith please. This is John Green. (This is John Green from ABC.) Is Susan there/in/home? Susan, please. Could I speak to Dr. Smith please? This is John Green speaking. This is she. (This is he.) This is Susan. Youre speaking/talkin

6、g to her. Thats me. Speaking.Asking for connection Put sb. through Can/ could/ would you please put me through to Mr. Johnsons office? /extension 2231/ room 205, (please). May I have extension 209 please? Extension 209, please. Please connect me to Mr. Ben. Asking the caller to identify himself/ her

7、self Can I ask what it is about? May I know what it is about?一定要一定要说得礼说得礼貌貌Whos calling, please?May I ask /know whos calling, please?Asking someone to wait for a moment Just a second./ (moment) , please. Hang on. / (hold on), please. Would you like to hold? Could you please hold on for a second. Wou

8、ld you mind holding for a minute. Ill get him./ Let me get him. Ill put her on the phone. Ill see if hes in/free. Ill try to find her.get sb. on the phone David, you are wanted on the phone. David, there is a phone call for you from London. David, Its for you. Mr. Sakai is on the line. Telling the c

9、aller he/she is not in Im afraid that Mr. Smith is in a meeting. Im afraid Mr. Smith is not in the office at the moment. Can I ask what it is about? Im sorry he just step out. please call again later. Im sorry but hes tied up/busy/occupied now. Im sorry the line is busy/engaged. I am sorry, but Mr.S

10、mith isnt available. Im afraid he cant come to the phone/speak to you/take the call at the moment. Shes in the middle of something right now, please call again later.Asking the caller call later（等会打来）（等会打来） call later call again later call back later call in a little while call in a few minutes Coul

11、d/Would you please ? Could/Would you like to ? Would you mind ? Please Would you please call later? call again later? call back later? Would you like to call in a little while? Would you mind calling in a few minutes? Please call again later.call back Its engaged, so Ill call back later. Mrs Smith i

12、s busy at the moment, shall I get her to call you back?Ask the caller if return call(回电回电) call you back return sbs call May/shall I have/get him return your call? Would you like to have him return your call? Would you like him to call you back later?打电话的人问他要找的人何时回来 Do you know when he will be back?

13、 When will he come back? When do/can we expect him back?Ask to return call (要求给自己回电要求给自己回电) Please ask him to call me as soon as he gets in. Please ask him to give me a call as soon as he returns. Would you tell him to give me a ring when hes back? Would you tell him to call me back later when hes b

14、ack?Ask the caller to leave a message Can I take a message or would you like to ring him on his cell phone? Im afraid her extension is busy at the moment, Mr. Clark. Would you hold, or can I take a message? May/Could/Can I take a message? Would you like to leave a message? Do you have any message? D

15、o you have any message that I can pass to her? Is there anything youd like me to tell her?The caller want to leave a message Can/May I leave a message? Do you think I could leave a message? Do you mind if I leave a message? Yes. Go ahead, please. Of course. Hold on for just a second so I can grab a

16、pen and paper. Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. Be sure to pass the message Im sure that he will get the message. Ill give him this message as soon as he gets in. Ill certainly pass your message on to him as soon as he returns. Ill ask/have

17、 him to call you as soon as hes back. Ill have him get in touch with you as soon as he comes back.Ask to repeat information如果你没有听懂或听如果你没有听懂或听不清楚对方说的话，不清楚对方说的话，那么一定要弄清楚。那么一定要弄清楚。 Im afraid I dont quite follow. What do you mean? Im afraid its a bit noisy here. Could you speak up a little, please? Im a

18、fraid I dont catch that number. Can you repeat it a litter slower, please? / Could you say it once again? Im afraid I dont quite catch your name. Could you spell it please?Check information在电话交谈中，核实信息非常在电话交谈中，核实信息非常重要，这并不表示你的能力不重要，这并不表示你的能力不强，反而更说明你工作细心。强，反而更说明你工作细心。 Let me check that. Let me repeat

19、 to see if I get it. Would you like me to read it to you again? Could I just check Ive got the detail right? Can I just confirm your message?Explaining a reason for calling Im calling about our meeting. 我打电话是为了昨天晚上的事道歉的。 我是为了明天晚上电影票的事打电话的。 I am calling to do sth. I am calling for/about sth. I am cal

20、ling to apologize for what happened last night. I am calling to say sorry for what happened last night. I am calling for/about the movie tickets tomorrow.Situation: Mr. Smith, an American interested in doing business in China, calls the Economic and Trade Commission. Xie Lei answers the phone.Lei: ,

21、 Economic and Trade Commission. ?Max: . (你好，我想找张女士。)Lei: . (好的，请不要挂机，我帮您转过去。)Max: Thank you very much.Lei: . (对不起，张女士的电话占线。我可以问一下是哪位来的电话吗？Max: Max Smith from the United States.Lei: . (您是愿意等会打来，还是留言呢？）Max: . (我稍后再打来，谢谢。）Hello/Good morningCan I help youYes, Id like to speak to Ms. Zhang OK, hold on pl

22、ease, Ill put you throughIm sorry the line is busy/engaged.May I ask /know whos calling, please?Can I take a message or would you like to ring him on his mobile (cell) phone?Ill call again later, thank you David: Good afternoon, this is ABC Inc, can I help you? Grey: Yes, Id like to speak to Tom Lee in Human Resources please. David: Certainly sir, Ill put you through. Whos speaking please? Grey: Grey Chen from DFC Electronics in Singapore. David: Just one moment. Mr. Chen Hello, Mr. Chen, Im