商务英语对话

1、一 Part n Presentation TopicsTrade FairWHAT IS IMPORTANT WHEN ?EXHIBITING AT TRADE FAIRquality of display staff selectedA ： Hello,MIKE! A long time have not seen you.B: Ah!My good friend!How do you do?A: How do you doB: What have you been up to lately?A: I am studying international trade.B: You look

2、very tired, is it right? In what problem?A: Well, yes. I have a problem do not understand, can you help me?B: No problem, although you sayA: What is important when exhibiting at trade fair?（ 重点出来了，要把题目引进来）B: Let me give it some thought For this problem, I have some views, you can refer to the next.A

3、: You say,please!B: First point, the quality of display is the first thing you should think. Quality and life are the same.You ask “What is important when exhibiting at trade fair ”,so, The first thought of it. Second point,it is important for staff selected. Good staff is a guarantee of success. Yo

4、u must have a good staff to rely on. Third point, Person must have the concept of integrity. People can not lose faith. The last point, Encounter difficulties, not to give up. Perseverance is victory. This is what I want to say to you.A: Thank you very much! Your point of view is a great inspiration

5、 to me, thanks again!B: Not at all, we can communicate with each other, learn from each other.A: OK. Another talk! Look forward to seeing you again!B:Bye!答 :你好 ,迈克 !很长时间没见到你。B: 啊!我的好朋友!你怎么做的?你怎么做B: 最近在忙些什么 ?答:我学习国际贸易。B: 你看起来很累 ,这是对的吗 ?在什么问题吗?哦 ,是的。我有一个问题不懂 , 你能帮助我吗?B: 没问题,虽然你说答:什么是重要的,当参展贸易公平吗?（重点出来

6、了,要把题目引进来）B:让我考虑一下这个问题，我有一些视图，您可以参考下。答：你说，请!B:第一个点, 显示的质量是第一件事你应该认为。 质量和生命都是相同的。 你问 “什么是重要 的 ,当参展贸易公平”,所以,首先想到的是它。第二点 ,它是重要为员工选择。好员工是一个成功的保证。你必须有一个好的员工依靠。第三点 ,人必须有完整的 概念。人不可以失去信心。最后一点,遇到困难时,不要放弃。坚持就是胜利。这就是我想对你说。答:非常感谢 !你的观点是一个很好的激励我,谢谢 !B:没关系，我们可以互相交流，相互学习，相互借鉴。好的。另一个说话!期待与你的再次相会 !B:再见！What is impor

7、tant when ?dealing with complaints from clientsoffering an apologysuggesting a solution to the problemWhat is important when dealing with complaints from clients ？（在处理客户投诉当中什么 是重要的？）offering an apology （道歉）suggesting a solution to the problem （给问题提供个解决方案）A:Hi,TOM!Nice to see you !B:Nice to see you,t

8、oo!A:What have you been up to lately?B: I work in a trading company, recently responsible for international trade.A: Sounds great. I am in China Mobile Company InternshipB: China Mobile Company?Wa, This is China 's most famous company.A:En,it is. The company has a good service concept.I am learn

9、ing all the time.B:Can I ask you a question?A:Sure,you say,please!C: What is important when dealing with complaints from clients ？ （引出问题）A:Let me see.First,you must offer an apology right now.There is a word in our company:The customer is always right! Never argue with the customers.Next,we should s

10、uggest a solution to the problem for our customers. The suggest as far as possible to meet customer requirements. We should stand in the perspective of customers. When the customer identity the solutions, we will ask our customers put forward shortcomings, We will record and correct these shortcomin

11、gs.The last, An indispensable step,we shou apology for our customers again. This is what I want to say.B: Your answer is very good, it seems that you learned a lotA: I think so. I like my job. Oh, not early, I have to go to work, goodbye!B:Bye!嗨 ,汤姆!很高兴见到你!B：见到你我也很高兴！答:最近在忙些什么?B：我在一家贸易公司工作，最近负责国际贸易。

12、A: 听起来不错。我在中国移动公司实习B:中国移动公司吗？Wa,这是中国的最著名的公司。A: 嗯 ,这是。公司拥有一支优秀的服务理念。我正在学习所有的时间。B：我能问你一个问题吗 ？答: 当然 ,你想说,请！B:什么是重要的，当处理客户投诉？（引出问题）答:让我看看。首先,你必须提供现在道歉。有一个词在我们公司:顾客永远是对的！从不认为与客户。接下来,我们应该提出一个解决问题的办法 ,为我们的客户。这个建议尽量满足客户的需求。我们应该站在客户的角度。当客户身份的解决方案,我们会问我们的客户提出的缺点 ,我们将记录、纠正这些缺陷。最后,一个必不可少的一步,我们为我们的客户再次寿道歉。这就是我想说

13、的。B：你的回答很好，看来你学了很多答:我是这样认为的。我喜欢我的工作。哦,不要早,我必须去工作,再见 ！B:再见！What is important when ? Selecting applicants for a job Working experience Personal qualitiesWhat is important when Selecting applicants for a job ？ 什么是重要的 ,当 , 吗 ?选择申请工作工作经验个人素质什么是重要的,当选择申请工作吗?A ： Boss, there is a young man wants to see you.

14、C:A young man?Who is that?A:He said:you is his uncleC:Oh,let him in.A:Ok,BossB:Uncle?C:Oh, How do you come, Tom?You have no classes today?B:Uncle, This is the forth year for my university ,now I am ready to practice. C:Time flies! Do you get a job? Willing to come here and help me?B: I delivered a l

15、ot of resume, but received no reply. Today Icome here mainly want to ask you What is important when Selecting applicants for a job？ You are a boss,you must know it.（弓 I 出问题）C: Oh, of course.I must try my best to help you.For your question,I have some views to tell you.In your applicants, Working exp

16、erience is the most important part for every boss. Experience is wealth. Experience can bring profit for the company. If you have no working experience, most of the companies are not concerned about you. Thus, work experience is very important. Another point,you must have a greet personal qualities.

17、 With greet personal qualities,can get better development.Without personal qualities, you can't survive.So, working experience and personal qualities is what I want to tell you!B:Thanks a lot,uncle.I understand. I will revise my applicants.C: OK. May you succeed. B:Thanks!答 :老板 ,有一个年轻人想要见你。C: 一个

18、年轻的男人吗 ?那是谁 ?他说 :你是他的叔叔C: 噢,让他进来。答:好吧老板B:叔叔吗？C：噢，你怎么来，汤姆？你今天没有课吗？B：叔叔,这是我大学的大四了，现在我准备好实践。C:时间过得真快啊！你找工作？愿意过来帮我一下吗？B：我发表了很多的简历，但没有收到回应。今天我来到这了主要是想问你，什么是 重要的，当选择申请工作？你是老板，你必须知道它。（引出问题）C：噢,当然。我必须尽我最大的努力帮助你。对于你的问题 ，我有一些视图来告诉 你。在你的申请人中，工作经验是最重要的部分每老板。经验是财富。经验会带 来盈利的公司。如果你没有工作经验，大多数的公司不关心你。因此，工作经验是 非常重要的。

19、另一个点，你必须有一个问候的个人品质。个人品质与问候 ，可以获 得更好的发展。没有个人素质，你不能生存。所以，工作经验和个人品质就是我想 告诉你的！B：谢谢你，叔叔。我理解。我将修改我的申请者C:好吧。祝你成功。B：谢谢!HelloHello, sir, recently our company need to recruit a sales manager, but I do not know how tofind the right candidateAh, is not easy to choose an appropriate what is important when recrui

20、ting new staff? First, too much emphasis on education, but have neglected the ability of the candidates,because some people will only read, the actual ability to work is very poor, requiresrecruiters to identify candidates, do not be subject to the qualifications. Second, toogreat importance to expe

21、rience, ignoring the potential candidates, some companiesalways want recruits can immediately put into work, so candidates must have work experience, to give up a potential graduates just out of school. This is not only a form of discrimination, and also narrows the range of choice of the enterprise

22、, in fact, the human potential in the long run more important than experience, and experience represent the past, the potential embodied in the future.Yes, I think I understand how to select.These are just my advice to you, hope you can successfully find the right personThank you very muchYou're

23、 welcome你好你好，先生，最近我们的公司需要招聘一名销售经理，但是我不懂要怎么找到合适的人选是啊，要选一个合适的人不容易那么，在招聘员工时候什么最重要呢？首先，过于重视学历，而轻视应聘人员的能力，因为有些人只会读书，实际工作能力却很差，需要招聘人员能识别应聘人员的能力，别受制于学历。第二，太过重视经历，忽视应聘 人员的潜力，一些企业总是想入职人员马上就可以投入工作，所以要求应聘者需有工作经验，放弃了有潜力的刚走出学校的应届毕业生。这不仅是一种歧视，也缩小了企业选择的范围， 其实长远来说人的潜力比经验更重要，经历只代表过去，潜力体现的将来。好的，我想我明白要怎么选择了。这些只是我给你的建议

24、，希望你能顺利找到合适的人选 非常感谢您不用客气A：大家好，我已经问了我们的经理帮助设计竞争策略。现在我们讨论一下定价策略和应 该具备哪些品质和服务策略B:各位你们好，定价的目标是促进销售，获取利润。这要求企业既要考虑成本，又要考 虑消费者对价格的接受能力，首先，我们公司的车属于中档汽车，针对生活水平中等的人群， 不能贵也不能太便宜，太贵了，我们消费对象负担不起，太便宜了，利润太低。所以我们汽 车应该定价在中等水平。A:好，好建议，但是我们的汽车也不能定价太低，我们的汽车质量都非常好，我建议价 格定在中等偏上比较适合。B:嗯，我还有一个建议，那就是我们多生产几款不同价位的汽车，10万、20万、

25、30万3种价位都生产一款车型，这样比较适合各种层次的消费者。A :好，但是每种价位的汽车价位都要在同款价位汽车价钱的中等水平。谁还有什么建议？C:你好，我也非常赞同 B的说法，现在很多消费者都非常关心售后维修和保养问题。所 以我们要加强售后维修和保养方面的工作，提供一年内免费维修，每年提供免费保养车子一次。主动与消费者联系，调查，追踪汽车的状况，并提供保养汽车的知识。A:嗯，售后服务很重要，要是能做好售后服务那么我们的汽车将会有更加好卖C：顾客购买汽车送一个GPS,每年都举办关于我们公司汽车的知识竞赛，邀请新老顾客都参加，并设立奖品。让人们更加了解我们公司的汽车，同时也能更好的宣传我们的汽车A

26、：精彩，说得真精彩。那我就把你们的意见反馈给经理，今天的会议到此结束，散会。A: Hello, everyone, I have asked our managers to help design competitive strategies.Now we discuss about What should be the pricing strategies and What should be the quality and service strategiesB: Are you good pricing goal is to promote sales, profits. This re

27、quires that enterprises should consider the cost, but also consider the ability of the consumer price acceptance, first of all, our company car is a mid-range car, middle of the crowd against the standard of living, can not be expensive nor too cheap, too expensive, our consumer object can not affor

28、d too cheap, the profit is too low. So our car should be priced in the middle level.A: Good, good advice, but our car can not be priced too low, the quality of our cars are very good, I suggest that the price is more suitable in the middleB:Well, I have a suggestion, that is, we produce more of seve

29、ral different priced cars, One hundred thousand, two hundred thousand, three hundred thousand, three kinds of price of production of a model, this is more appropriate to various levels of consumersA: Well, each priced car price should be in the middle level of the same price car price。Who has any su

30、ggestions?C: Hello, I agree with the statement of B's, and now many consumers are very concerned about the after-sale repair and maintenance issues. So we need to strengthen after-sales repair and maintenance aspects of the work within one year of free maintenance every year to provide free main

31、tenance for the car once. Take the initiative to contact the consumer, survey, track the status of the car, and provide knowledge of vehicle maintenance.A: Well, after-sales service is very important, if able to do service our cars will have more sellC: Customer buying a car to send a GPS, is held e

32、very year on our company car knowledge contest, inviting new and old customers to participate in, and the establishment of the prize. Make people more aware of our company car, but also better able to promote our carA: wonderful, to put it is really wonderful. I took your feedback to the manager, to

33、day's meeting to this end, the closing of.A: Hello,Milk. It's great to see you again.B;Hello,David ,How are you?A:I m fine,This time I feel good . Did you have a good trip over?B: Yes, it was a good flight. I was a little tired yesterday, but I'm OK now.A: Great! Can you help me to solve

34、 some problems at work?B:Sure! And what difficulty At work you meet?A: These days I want to entertain some clients.B: This is very good.and what can I do for you?A: A:I have some questions to listen to your opinion.what is important when entertaining clients?B:Let me think. .well,I think the most im

35、portant to entertain clients should be types of activities.First, we can ask the customer to visit our company and let customers about our company's management, introduce our each department.Second,to the customer for the safe and comfortable place to live, please customers to dinner, give the c

36、lient introduces itinerary.By the way, Another important point is the cost,You want to control your budget is not more than to accept level .For maintaining a customer the use of the cost control is also very important.This is my opinion.A:Your opinion is very good, thank you very much.B:you are welcome.2B:Hello,Milk,Nice to meet you.A:Nice to meet you, too.How have you been?B:Same as ever.Recently I was very busyA:Really? Where have you been up to?B:No