信息系统运行维护管理办法

1、the principle ofsimplified EIA ofconstructionprojects inthe region.In termsofland,linkedtothe implementation ofurban andruralconstruction land increase anddecrease,replacement indicators forpriority areas project.Charges,into theprojects ofwater,electricity, administrativechargesand preferential pol

2、icies. Inthe area of taxation,andsettled in areas ofindustry anditsproductioncompany,within 5yearsafter thecompletionoffiscalincentives toenterprises.In termsoffinancing,integration ofland, tax,financialand otherresources,and construct"Governmentcredit+ businesscredit" creditsystem,establi

3、shmentofmarketization,commercialization andmodernization oftheinvestmentand financing platform; effective Bank-enterprise docking,encourages privatecapitalintothePark,to raiseindustrydevelopment fund.5,optimize theenvironmentand service industries.To create"policy lowlands, Highlands,integrity

4、ofservice land, development land"as thegoal,tooptimizethe area underdevelopmentenvironment.Alladministrativelawenforcementdepartmentsto appoint afull-time personnelstationed in areas dedicated tocoordinatingand solving problems associatedwith businesses inthissector.Whenthere aresubstantialissu

5、es, sectorleaders arranged topersonallyintervene,in-person,in-personpushtangible areabuilding agreen light,easyline.Tofurther reduceand standardizeadministrative examinationand approvalitems,simplifyexamination andapprovallinks, improveefficiency; according tothe .Since theeducationalpracticeofthe m

6、ass lineofthe party,himselfseriouslyinthe education, practicalcontrolcentral"eightrules"and opposing "thefourwinds"and practicing "threeSuns", andcheckthe spiritofJiaoYulu,ideology,solicit opinionsbasedon outstanding problemscheckedswing,carefulanalysis andreflection.Wi

7、llnow check report isasfollows:first,adherencetothe party'spoliticaldiscipline,eightin thecentralprovision,change thestyle ofthebasicsituation of1, incompliancewith theparty's politicaldisciplines.Conscientiouslyabide bythe party's political discipline,abidebythe Constitutionand therules

8、and regulations of theparty, inthe political,ideologicalandmaintain highlyconsistentwiththe CPC CentralCommitteeonthe action,there isnoviolation oftheparty'spoliticaldisciplineproblems.2,in theimplementationofthe central authorities oftheeight provisions.Improvingresearch,improvingresearch metho

9、ds, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions tostreamlineand improve thequalityofmeetingsofthe Conference.Third,streamlining filebriefs, culture involves al

10、laspectsofpropagandaand ideology,sometimesdue to thepractical needs ofinvention notifications,thisarea needs further南通市地方税务局信息系统运行维护管理办法（ 试行 ）第一章总 则第一条 为进一步加强和深化南通市地方税务局计算机信息系统运维管理工作，明确工作内容，强化工作职责，科学重组工作流程，提高工作效率，确保全市各类计算机应用系统稳定、安全、高效运行，根据国家税务总局关于印发税务管理信息系统运行维护体系管理办法（试行 ）的通知（国税发2005 128号）的有关精神，结合南通地

11、税信息系统运维管理的实际情况，制定本办法。第二条 运维管理是信息化部门一项日常工作，也是所有其他工作的基础，其重要性再如何强调也不过分。运维管理工作的主要管理对象是IT基础设施和已上线软件系统。运维管理工作的服务对象是所有涉及的用户，包括税务人员、纳税人和社会公众。iadkne't,upw,itth lentothe Park,toraise industry developmentfund.5,optimizethe environmentandserviceindustries.To create "policylowlands,Highlands,integrityof

12、service land,development land"asthe goal,to optimizethe area underdevelopmentenvironment.Alladministrative lawenforcement departments to appointafull-time personnelstationed in areas dedicated todisciplineproblems.2,in theimplementationofthe central authorities oftheeight provisions.Improvingre

13、search,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to第三条 市局信息管理处作为运行维护体系的管理部门，负责运行维护体系的规划、建设和管理。全市地税系统各级系统管理员是相关运行系统运维管理的第一责任人。第四条 对

14、重点系统、重点岗位和重点时期，建立 AB岗运维制度和征收期重点运维保障制度。信息管理处下设各部门以及市区分局工作岗责划分及工作细则详见信息系统建设运维工作岗责划分及工作细则（试行）（附件二、附件三），各县市局及县区分局可参照执行。第二章核心业务流程第五条 运维管理工作包含4个核心业务流程：事件管理、问题管理、配置管理、变更管理。第六条 事件管理，对于日常工作中发生的事件进行管理。事件根据不同的类型和紧急程度按照一定的管理流程进行跟踪管理，最终体现到责任落实到人。第七条 系统管理员对相关系统出现的运维事件进行支持受理。接受来自各种渠道的服务请求、告警、故障等，按照运维事件的范围、影to appl

15、y,toa certain extent,affectthe development andimplementationofideasand initiatives.Second,workarrangements,and lesssupervision.Propagandaand ideologicalwork isthe objective,whichneeds to keepthe continuityeffortsdeployed, butstressed inthe work time, less supervision. Forexample,colorweekends in the

16、summertheatricalactivities,city square performances,urgingtownships,communitiesand ruralareasshowsthe implementation is inadequate, insufficientculturalaneducational roleto play.Third baseenough,master grass-lessreal.Propagandaand ideologicalwork inthenewsituation ofcharacteristicsand regularityofen

17、ough, deepenough forgrass-roots public opinionDynamics survey, forgrass-rootstypicallydrive less.For example,ruralcultureteamactive,.I'm nnto theprojects ofwater,electricity, administrativechargesand preferential policies. Inthe area of taxation,andsettled in areas ofindustry anditsproductioncom

18、pany,within 5yearsafter thecompletionoffiscalincentives toenterprises.In termsoffinancing,integration ofland, tax,financialand otherresources,and construct"Governmentcredit+ businesscredit" creditsystem,establishmentofmarketization,commercialization andmodernization ofthe investment andfin

19、ancing platform;effectiveBank-enterprisedocking,encourages private capitalinto thePark, to raise industrydevelopmentfund.5,optimizetheenvironment andservice industries.Tocreate "policy lowlands,Highlands, integrityofservice land, development land"as thegoal,tooptimizethe area underdevelopm

20、entenvironment.Alladministrativelawenforcementdepartmentsto appoint afull-time personnelstationed in areas dedicated tology,solicit opinionsbasedon outstanding problemscheckedswing,carefulanalysis andreflection.Willnow check report isasfollows:first,adherencetothe party'spoliticaldiscipline,eigh

21、tin thecentralprovision,change thestyle ofthebasicsituation of1, incompliancewith theparty's politicaldisciplines.Conscientiouslyabide bythe party's political discipline,abidebythe Constitutionand therulesand regulations of theparty, inthe political,ideologicalandmaintain highlyconsistentwit

22、hthe CPC CentralCommitteeonthe action,there isnoviolation oftheparty'spoliticaldisciplineproblems.2,in theimplementationofthe central authorities oftheeight provisions.Improvingresearch,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,

23、whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to响和紧急程度进行处置、分类并做好记录，必要时启动“南通市地方税务局信息系统突发事件应急预案（试行） （附件一）第八条 问题管理是对事件的进一步提炼和升级。问题管理包括问题的提出、问题原因的分析，问题的处理，今后如何避免同样问题的改善对策。第九条 配置管理主要是针对关键设备和关键系统的软硬件环境的配置清单进行管理，对于发生的变动要及时进行记录以便于今后的查询。配置管理要考虑不同的版本，以便于

24、追朔。第十条 变更管理是一个管理流程，主要针对硬件需求、软件版本发生变化的流程控制，以避免人为的随意变更所导致不可预料的后果。业务需求变更不作为本办法所考虑的范畴，本办法主要考虑的是系统软件配置变更、硬件配置变更的管理。第三章机房基础设施及硬件运维管理第十一条机房基础设施运维管理。该项工作由各级机房管理员负责，运维内容包括各个机房子系统的运行管理维护。市局机房管理员对ntothe Park,toraise industry developmentfund.5,optimizethe environmentandserviceindustries.To create "policylo

25、wlands,Highlands,integrityofservice land,development land"asthe goal,to optimizethe area underdevelopmentenvironment.Alladministrative lawenforcement departments to appointafull-time personnelstationed in areas dedicated todisciplineproblems.2,in theimplementationofthe central authorities ofthe

26、eight provisions.Improvingresearch,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to市区分局和各县市局机房环境和机房设备的正常运行和设备维保进行检查和指导，重点是机房UPS、机房消防设备

27、、机房空调等。1 、负责机房整体运行秩序和环境保持。2、负责机房门禁系统的日常运维和设备维保，机房安全及门卡发放。3、负责机房出入人员的管理登记工作。非信息管理处（科）人员应登记来人单位和陪同人员。4、负责机房集控系统的日常运维和设备维保。5、负责机房空调的日常运维和设备维保，定期增加制冷剂、定期清洗隔离网。6、负责机房用电及UPS设备的正常运行和设备维保，定期充放电 并做好日志记录。7、负责机房消防设备的运维和设备维保，定期测试钢瓶气压。8、负责机房集中KVM 设备的日常运维和设备维保。9、负责演示中心的演示保障、演示设备的日常运维和设备维保，定期更换投影仪灯泡。to apply,toa c

28、ertain extent,affectthe development andimplementationofideasand initiatives.Second,workarrangements,and lesssupervision.Propagandaand ideologicalwork isthe objective,whichneeds to keepthe continuityeffortsdeployed, butstressed inthe work time, less supervision. Forexample,colorweekends in thesummert

29、heatricalactivities,city square performances,urgingtownships,communitiesand ruralareasshowsthe implementation is inadequate, insufficientculturalaneducational roleto play.Third baseenough,master grass-lessreal.Propagandaand ideologicalwork inthenewsituation ofcharacteristicsand regularityofenough, d

30、eepenough forgrass-roots public opinionDynamics survey, forgrass-rootstypicallydrive less.For example,ruralcultureteamactive,.I'm nnto theprojects ofwater,electricity, administrativechargesand preferential policies. Inthe area of taxation,andsettled in areas ofindustry anditsproductioncompany,wi

31、thin 5yearsafter thecompletionoffiscalincentives toenterprises.In termsoffinancing,integration ofland, tax,financialand otherresources,and construct"Governmentcredit+ businesscredit" creditsystem,establishmentofmarketization,commercialization andmodernization ofthe investment andfinancing

32、platform;effectiveBank-enterprisedocking,encourages private capitalinto thePark, to raise industrydevelopmentfund.5,optimizetheenvironment andservice industries.Tocreate "policy lowlands,Highlands, integrityofservice land, development land"as thegoal,tooptimizethe area underdevelopmentenvi

33、ronment.Alladministrativelawenforcementdepartmentsto appoint afull-time personnelstationed in areas dedicated tology,solicit opinionsbasedon outstanding problemscheckedswing,carefulanalysis andreflection.Willnow check report isasfollows:first,adherencetothe party'spoliticaldiscipline,eightin the

34、centralprovision,change thestyle ofthebasicsituation of1, incompliancewith theparty's politicaldisciplines.Conscientiouslyabide bythe party's political discipline,abidebythe Constitutionand therulesand regulations of theparty, inthe political,ideologicalandmaintain highlyconsistentwiththe CP

35、C CentralCommitteeonthe action,there isnoviolation oftheparty'spoliticaldisciplineproblems.2,in theimplementationofthe central authorities oftheeight provisions.Improvingresearch,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,whichis

36、 to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to第十二条信息类设备运维管理。该项工作由各级硬件管理员负责，运维内容包括PC服务器、PC机、笔记本、打印机等信息化类设备的运行管理维护。1、负责PC服务器及操作系统的日常运维、补丁升级，市局硬件管理员对市区分局和县局税务机关的相关工作进行检查和指导。2、负责或协助相关部门对PC机、打印机的设备管理和维护，市局硬件管理员对市区分局和县局税务机关的相关工作进行检查和指导。3、负责补丁升级服务器、杀毒服务器的日

37、常运维、特征库升级，市局硬件管理员在开展该项工作时接受市局信息安全管理员的指导，同时应对市区分局和县局税务机关的相关工作进行检查和指导。第十三条增值应用系统运维管理。该项工作由各级硬件管理员或网络管理员负责，运维内容包括视频会议系统、视频监控系统和12366特服系统等。1 、市局硬件管理员负责省市县三级视频会议的日常运维和设备维保，做好视频会议保障工作，并对市区分局和县局税务机关的相关工作进行检查和指导。ntothe Park,toraise industry developmentfund.5,optimizethe environmentandserviceindustries.To cr

38、eate "policylowlands,Highlands,integrityofservice land,development land"asthe goal,to optimizethe area underdevelopmentenvironment.Alladministrative lawenforcement departments to appointafull-time personnelstationed in areas dedicated todisciplineproblems.2,in theimplementationofthe centra

39、l authorities oftheeight provisions.Improvingresearch,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to2、负责视频监控系统服务器的日常运维和设备维保，市局硬件管理员对

40、市区分局和县局税务机关的相关工作进行检查和指导。3、负责 12366语音特服系统和有奖发票短信平台的日常运维和设备维保，硬件管理员应加强和有奖发票软件系统管理员的有效协作。4、负责腾讯通等实时交流软件的日常运维和设备维保，市局网络管理员对市区分局和县局税务机关的相关工作进行检查和指导。5、市局网络管理员负责省市IP电话、市局FTP系统的日常运维和 设备维保。第四章网络系统运维管理及信息安全工作第十四条网络系统运维管理。该项工作由各级网络管理员、分局系统管理员负责，运维内容包括网络管理、通讯线路管理、网络设备管理等。 市局网络管理员对市区分局和县局税务机关的相关工作进行检查和指导。to appl

41、y,toa certain extent,affectthe development andimplementationofideasand initiatives.Second,workarrangements,and lesssupervision.Propagandaand ideologicalwork isthe objective,whichneeds to keepthe continuityeffortsdeployed, butstressed inthe work time, less supervision. Forexample,colorweekends in the

42、summertheatricalactivities,city square performances,urgingtownships,communitiesand ruralareasshowsthe implementation is inadequate, insufficientculturalaneducational roleto play.Third baseenough,master grass-lessreal.Propagandaand ideologicalwork inthenewsituation ofcharacteristicsand regularityofen

43、ough, deepenough forgrass-roots public opinionDynamics survey, forgrass-rootstypicallydrive less.For example,ruralcultureteamactive,.I'm nnto theprojects ofwater,electricity, administrativechargesand preferential policies. Inthe area of taxation,andsettled in areas ofindustry anditsproductioncom

44、pany,within 5yearsafter thecompletionoffiscalincentives toenterprises.In termsoffinancing,integration ofland, tax,financialand otherresources,and construct"Governmentcredit+ businesscredit" creditsystem,establishmentofmarketization,commercialization andmodernization ofthe investment andfin

45、ancing platform;effectiveBank-enterprisedocking,encourages private capitalinto thePark, to raise industrydevelopmentfund.5,optimizetheenvironment andservice industries.Tocreate "policy lowlands,Highlands, integrityofservice land, development land"as thegoal,tooptimizethe area underdevelopm

46、entenvironment.Alladministrativelawenforcementdepartmentsto appoint afull-time personnelstationed in areas dedicated tology,solicit opinionsbasedon outstanding problemscheckedswing,carefulanalysis andreflection.Willnow check report isasfollows:first,adherencetothe party'spoliticaldiscipline,eigh

47、tin thecentralprovision,change thestyle ofthebasicsituation of1, incompliancewith theparty's politicaldisciplines.Conscientiouslyabide bythe party's political discipline,abidebythe Constitutionand therulesand regulations of theparty, inthe political,ideologicalandmaintain highlyconsistentwit

48、hthe CPC CentralCommitteeonthe action,there isnoviolation oftheparty'spoliticaldisciplineproblems.2,in theimplementationofthe central authorities oftheeight provisions.Improvingresearch,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,

49、whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to1 、负责所辖区域内的广域网管理、通讯线路管理，配合上级管理员对广域网的运维管理。2、负责所辖区域内的局域网管理及网络设备管理，负责税务大楼布线系统的正常使用和维护。3、负责所辖区域内负责网络设备的配置，并对网络设备的配置进行维护、变更、备份和运行日志进行管理。4、负责网管系统的运维管理，利用网管软件对网络流量和网络性能进行监控、分析和管理。5、负责网络运行过程中出现的网络故障和性能问题进

50、行监控和及时解决。第十五条信息安全工作。该项工作由各级信息安全管理员负责，工作内容包括信息安全管理、网络安全系统运维和安全设备管理等。1 、各单位配备一名专职的信息安全管理员，协调整体信息安全工作，向本单位信息安全负责人负责，按照“南通市地方税务局信息系统突发事件应急预案（试行） （附件一）的具体要求开展工作。ntothe Park,toraise industry developmentfund.5,optimizethe environmentandserviceindustries.To create "policylowlands,Highlands,integrityofs

51、ervice land,development land"asthe goal,to optimizethe area underdevelopmentenvironment.Alladministrative lawenforcement departments to appointafull-time personnelstationed in areas dedicated todisciplineproblems.2,in theimplementationofthe central authorities oftheeight provisions.Improvingres

52、earch,improvingresearch methods, butthereare lessgrass-rootsunits, primaryfirst-handaninadequate graspofthe problem,whichis to be strengthened inthe future.Second,construction,strictlyin accordance with the provisions to2、负责网络安全系统的运维管理，利用防火墙、网闸、 IDS、安全审计等技术手段，进行网络安全分析，对网络运行过程中出现的网络安全问题进行监控和及时解决。3、对所

53、辖区域内的操作系统补丁升级、网络病毒的控制等工作进行全面规划和指导，及时消除网络安全隐患。4、负责所辖区域内负责网络安全设备的配置，并对设备的配置进行维护、变更、备份和运行日志进行管理。to apply,toa certain extent,affectthe development andimplementationofideasand initiatives.Second,workarrangements,and lesssupervision.Propagandaand ideologicalwork isthe objective,whichneeds to keepthe conti

54、nuityeffortsdeployed, butstressed inthe work time, less supervision. Forexample,colorweekends in thesummertheatricalactivities,city square performances,urgingtownships,communitiesand ruralareasshowsthe implementation is inadequate, insufficientculturalaneducational roleto play.Third baseenough,maste

55、r grass-lessreal.Propagandaand ideologicalwork inthenewsituation ofcharacteristicsand regularityofenough, deepenough forgrass-roots public opinionDynamics survey, forgrass-rootstypicallydrive less.For example,ruralcultureteamactive,.I'm nnto theprojects ofwater,electricity, administrativecharges

56、and preferential policies. Inthe area of taxation,andsettled in areas ofindustry anditsproductioncompany,within 5yearsafter thecompletionoffiscalincentives toenterprises.In termsoffinancing,integration ofland, tax,financialand otherresources,and construct"Governmentcredit+ businesscredit"

57、creditsystem,establishmentofmarketization,commercialization andmodernization ofthe investment andfinancing platform;effectiveBank-enterprisedocking,encourages private capitalinto thePark, to raise industrydevelopmentfund.5,optimizetheenvironment andservice industries.Tocreate "policy lowlands,H

58、ighlands, integrityofservice land, development land"as thegoal,tooptimizethe area underdevelopmentenvironment.Alladministrativelawenforcementdepartmentsto appoint afull-time personnelstationed in areas dedicated tology,solicit opinionsbasedon outstanding problemscheckedswing,carefulanalysis and

59、reflection.Willnow check report isasfollows:first,adherencetothe party'spoliticaldiscipline,eightin thecentralprovision,change thestyle ofthebasicsituation of1, incompliancewith theparty's politicaldisciplines.Conscientiouslyabide bythe party's political discipline,abidebythe Constitutionand therulesand regulations of theparty, inthe political,ideologicalandmaintain highlyconsistentwiththe CPC CentralCommitteeonthe action,there isnoviolation oftheparty'spoliticald