铁路服务英语情景对话

1、WORD格式铁路效劳英语情景对话客运值班员班参与演出角色：列车长1 名、列车员 A 、列车员 B、旅客 A 、旅客 B、旅客 C(共6 名 )场景 1：3 车厢(找座位 )列车员 A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation!This is carriage three. Let me help you 帮(助提行李上车 )早上好，先生！请出示车票，谢谢您的合作。这是3 车厢，我帮您吧。旅客 A：thank you.谢谢。旅客 A: Excuse me, can you help me find m

2、y seat打搅一下，您能帮我找下我的座位吗？列车员 B: Please show me your ticket, it says which seat is yours . Oh，your seatnumber is 17,follow me ,please.(引领 ) This aisle seat is yours.请出示下您的车票，那上面有您的座位，您的座位号是17，请跟我来，就是这个靠过道的座位。旅客 A: T hanks, you are so kind. but there is someone in my seat. Look!谢谢您的帮助，但是已经有人坐在我的座位上了，看。列

3、车员 B:Sorry to trouble you. Im afraid you are in the wrong seat. 20c is just tworows behind on the other aisle. Please change your seat.恐怕您坐错位子了， 20c 正好在那边走廊的后二排。请换下座位。旅客 B: oh, Im so sorry. I will change at once.对不起，我马上换座位。列车长： Dear passengers,welcome to take T12train, the train is from Haerbin to S

4、henyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is专业资料整理WORD格式equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, plea

5、se do it at the connection of cars. I am the conductor *X of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座 T12 次列车，本列车是由*开往*。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘

6、务组向您表示感谢。场景 2: 3车厢旅客问路旅客 B: C an I buy food on the train我可以在火车上买食物吗？列车员 A: Yes, a crew member will come by with food to sell.是的，乘务员从你身边经过卖东西。旅客 B: Can you show me where the buffet car is please你能告诉我餐车在哪吗？列车员 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,youwill take it

7、.是的，有餐车，在软卧车厢旁边。(空几秒钟 )列车员 A: Please，Help us to keep the train clean.请协助我们，保持火车清洁卫生。Luggage must not be put in the gateway.行李不准放到过道上。Please keep gateways clear.请保持过道畅通。专业资料整理WORD格式场景 3： 3 车厢检票专业资料整理WORD格式列车长： Welcome to our train. Now please show your ticket, it s the time to check ticket. Passenger

8、s without buying tickets, please go to NO.* car and make up the ticket.因时间紧没有买票的旅客，请到* 号车厢办理补票手续。 (停几秒钟，看旅客车票 )Whatsyour nationality请问您的国籍？旅客 C: America.列车长： May I know your name请问您的*？旅客 C: John.列车长： Spell your name please!麻烦您拼写下您的名字！旅客 C：J-O-H-N, John.列车长： Ticket, please. Have your ticket back.您的票！

9、请把票拿好。场景 4: 3车厢晚点列车员 B：This is a temporary stop.现在是临时停车。旅客 C：How long shall we stop here, please请问在这停车多久？列车员 B：It stays for about 15 minutes.停车大约 15 分。旅客 C：So the train is now 15 minutes late所以列车现在晚点15 分钟？列车员 B：Please dont worry，the train will arriveon schedule.请别着急，列车将正点到达。专业资料整理WORD格式场景 5： 3 车厢丢东西

10、旅客 A：Excuse me My wallet has lost. Please help me !打搅一下？我的钱包丢了，请帮帮助。列车员 B：Take easy, relax! Please speak slowly. What have you got inside放松，说慢点，里面有什么东西？旅客 A：there is some cash, but my identity card is very important for me and there isa photo of my son.有一些现金，最重要的是我的*和我儿子的照片。列车员 B：、Dont worry. Well t

11、ry to find it for you.请不要着急，我们设法帮你找。we ll manage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。We ll keep you informed.我们将随时通知您。列车长： I have got a but I dont know whether it is yours我刚拾到，不知道是不是你的？Please take care of your valuables请.保管好贵重物品！旅客 A：thanks.场景 6： 3 车厢找医生旅客 B ：Is there any docto

12、r in the train车上有医生吗？列车员 A：There is a hospital at the next station, will you get off the train there下一站有个医院，您要不要再那里下车？旅客 B ：no, I have something important to do ,so must be quick to arrive Shenyang.不，我有重要的事情要赶时间，所以希望能快点到*。列车员 A：,let me try ,I will tell it to our chief-conductor, and he will broadcas

13、tthrough all the train. If someone is a doctor, he will help you.专业资料整理WORD格式让我试试吧，我会将您的情况上报车长， 他将会在火车上播送， 如果有人是医生，他会来帮助您的。旅客 B ：Thanks very much.万分感谢。列车长： The destination will be reached in about ten minutes.还有大约 10 分钟到达终点站Attention, please. The next station is Shenyang.请大家注意，下一X是*。Passengers for S

14、henyang station, please get ready.到*的乘客请做好下车准备。列车员 B：Please take your belongings with you.请带好自己的行李物品。We are looking forward to having you here again.我们期待着您下次乘车。Enjoy your stay in Shenyang.祝您在*愉快！专业资料整理WORD格式铁路效劳英语情景对话拟提列车长班参与演出角色：列车长1 名、列车员 A 、列车员 B、旅客 A 、旅客 B、旅客 C(共6 名 )场景 1：9 车厢(找卧铺 )列车员 A: Good m

15、orning , sir. Ticket, please.(递车票)thanks for your cooperation!This is carriage nine. Let me help you 帮(助提行李上车 )早上好，先生！请出示车票，谢谢您的合作。这是9 车厢，我帮您吧。旅客 A：thank you.谢谢。旅客 A: Excuse me, can you help me find my berth打搅一下，您能帮我找下我的铺位吗？列车员 B: Please show me your ticket, it says which berth is yours . Oh，your be

16、rthnumber is 17 upper ,follow me ,please.引(领 ) This upper berth is yours.请出示下您的车票， 那上面有您的铺位， 您的铺位号是 17 上铺，请跟我来，就是这个上铺。旅客 A: T hanks, you are so kind. but there is someone on my berth. Look!谢谢您的帮助，但是已经有人在我的铺位上了，看。列车员 B:Sorry to trouble you. Im afraid you are in the wrong berth . Please changeyour sea

17、t.恐怕您走错铺位了，麻烦换下铺位。旅客 B: what is it true Im so sorry. I will change at once. But I want to change alower berth ,would you help me 什么？是吗？对不起，我马上换.可是我想换一X下铺的票，您能帮我吗？列车员 B: You can have a change, but you have to pay the balance.您可以调换一下，不过您要补票价差。 换铺Well manage to change the berth for you ,if someone gets

18、 off the train on the way.如果中途有人下车，我们就个给您调换个座位。专业资料整理WORD格式旅客 B:But I see there is an empty berth over there.列车员 B: Sorry, this berth is reserved. Somebody will get on board the train halfway.对不起，这个卧铺是预留的，中途有人上车。旅客 B:Sorry.列车长： Dear passengers,welcome to take T12train, the train is from Haerbin to S

19、henyang. During the trip, if you have some trouble, please connect with the staff orthe chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at

20、the connection of cars. I am the conductor *X of this train, I am appreciated of your understanding and support on behalf of our group. 旅客们，大家好，欢迎乘座 T12 次列车，本列车是由*开往*。在旅途中，如果您有困难的话，请与乘务员或列车长或乘警联系，我们将尽最大力来帮助您。由于列车是空调车，窗户为全封闭的，所以车内禁止吸烟。如果您实在想吸烟，请到列车车厢的连接处吸烟。我是本次列车的列车长，对于您对我们工作的理解的支持，我代表本次乘务组向您表示感谢。场景

21、2: 9车厢餐车效劳旅客 B: Can you show me where the buffet car is please你能告诉我餐车在哪吗？列车员 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,youwill take it. Our restaurant opens at 6:00 pm for supper.是的，有餐车，在软卧车厢旁边。餐车下午6 点开场供应晚餐。(空几秒钟 )列车员 A: Please，Help us to keep the train clean.请协助我

22、们，保持火车清洁卫生。Luggage must not be put in the gateway.行李不准放到过道上。Please keep gateways clear.专业资料整理WORD格式请保持过道畅通。餐车列车员 B：Good evening. Welcome to our dining car.晚上好。欢迎就餐。For how many您几位？旅客 B:A table for four.四位。列车员 B： This way, please.您这边请。Here is the menu.给您菜单。What would you like to have您想吃点什么？Anything t

23、o drink您喝点什么？We have cola, orange juice, green tea, and coffee, which one do you prefer我们有橘子汁、绿茶、咖啡，您喜欢哪一种？旅客 B: four green tea， please. and four bowls of rice, and some vegetables,please.四瓶绿茶，四碗饭，再来些蔬菜，谢谢。列车员 B： Wait a moment ,please.场景 3： 9 车厢检票列车长： Welcome to our train. Now please show your ticke

24、t, it s the time to check ticket. Passengerswithout buying tickets, please go to NO 11 car and make up the ticket.因时间紧没有买票的旅客，请到11 号车厢办理补票手续。 (停几秒钟，看旅客车票 )Whatsyour nationality专业资料整理WORD格式请问您的国籍？旅客 C: America.列车长： May I know your name请问您的*？旅客 C: John.列车长： Spell your name please!麻烦您拼写下您的名字！旅客 C：J-O-H

25、-N, John.列车长： I ll be keeping the berth ticket for you, Heres your ticket check. Youll have your ticket back before we arrive我.替你保管车票。这是您的换票证。下车前我会把票还给您的。场景 4: 9车厢临时停车列车员 B：This is a temporary stop.现在是临时停车。旅客 C：How long shall we stop here, please请问在这停车多久？列车员 B：It stays for about 15 minutes.停车大约 15 分

26、。旅客 C：So the train is now 15 minutes late所以列车现在晚点15 分钟？列车员 B：Please dont worry，the train will arriveon schedule.请别着急，列车将正点到达。场景 5： 9 车厢找厕所旅客 A：Excuse me Where is the washroom打搅一下，哪里有洗手间？列车员 B：There is a washroom at the end of each carriage.在每节车厢的末端都有洗漱间。专业资料整理WORD格式旅客 A：Why is the toilet locked厕所的门为什么锁上了？列车员 B：The toilet is always locked when the train is at the station. When the trainbegins moving again we will unlock it.火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。The toilets are available only when the train is travelling.停车厕所是要锁闭的，请开车后再使用旅客 A：OK.列车员 B：