如何有效接待客户培训课件(共34页).ppt

1、L/O/G/O如何有效接待客户如何有效接待客户 陈陈 静静培训目的培训目的 根据成交统计：店面接待占成交客户来源的根据成交统计：店面接待占成交客户来源的21.6%，是所有客户成交渠道的第一位，目前，是所有客户成交渠道的第一位，目前我们店面接待能力非常有限，接待人员参差我们店面接待能力非常有限，接待人员参差不齐，希望通过本次培训提升大家的接待能不齐，希望通过本次培训提升大家的接待能力，掌握更多的客户业主信息，让我们距离力，掌握更多的客户业主信息，让我们距离成交更近，要求大家认真听讲，应用到实际成交更近，要求大家认真听讲，应用到实际工作当中工作当中如何做高质量接待？如何做高质量接待？如何做高质量如

2、何做高质量 -店面接待？店面接待？ 店面接待的技巧店面接待的技巧 培训目录培训目录 培训目录培训目录店面接待的目的店面接待的目的店面接待的准备店面接待的准备 店面接待的流程店面接待的流程 店面接待的话术店面接待的话术店面接待的目的店面接待的目的店面接待是第一次与一个准客户面对面互店面接待是第一次与一个准客户面对面互 相了解接触的机会，必须相了解接触的机会，必须了解详细需求了解详细需求并并留下联系方式留下联系方式以最快的速度以最快的速度形成带看形成带看！店面接待：目的！目的！店面接待：目的！目的！1、了解客户的需求、了解客户的需求2、推销公司、推销公司3、推销自己、推销自己4、完成本次或下次看房

3、的目的、完成本次或下次看房的目的店铺接待的工具店铺接待的工具1 小区规划图，户型间隔图小区规划图，户型间隔图2 笔记本笔记本 计算器计算器3 卡片卡片店铺接待的目的？店铺接待的目的？店门口攀谈：目的？店门口攀谈：目的？ 当客户在店门口看展板或房源贴时，我们需以轻松的口吻问客当客户在店门口看展板或房源贴时，我们需以轻松的口吻问客户想了解什么，没有需求也可以随便看看，不要上来就让客户进店，户想了解什么，没有需求也可以随便看看，不要上来就让客户进店，他们会有压力！他们会有压力！ 例如：例如： A小区业主接待，在对手公司门口业主被问及需求是否有房卖时小区业主接待，在对手公司门口业主被问及需求是否有房卖

4、时马上说：不，当走到马上说：不，当走到B店是经纪人很礼貌的说随便看看然后讲述了一店是经纪人很礼貌的说随便看看然后讲述了一些近期的成交后，双方慢慢攀谈起来，并成功委托一套独家房源售出。些近期的成交后，双方慢慢攀谈起来，并成功委托一套独家房源售出。引客户进门引客户进门：目的？：目的？ 请入座、倒水（同事配合）请入座、倒水（同事配合） 解除客户压力后，必须把客户引进店门。解除客户压力后，必须把客户引进店门。 倒水的目的：让客户轻松一些，把客户留住。坐着喝水和站在门口两倒水的目的：让客户轻松一些，把客户留住。坐着喝水和站在门口两者比较哪个客户更能把需求说的更详细一些。者比较哪个客户更能把需求说的更详细

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