停车场管理规定

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3、potiis or ou ecspag p oecs te eay Coty, te " Five per <d wl y I一 <mao* Prat s poe d ha ade0g停车场收费管理制度第一章总则1.1 目的为保障物业管理费用正常收缴，维护公司利益，提高服务品质，规范停车场 停车费用收缴程序，使其更加科学化、制度化， 防范各类风险依据其职能特制定 本管理办法。1.2 范围本规定适用于万达集团各地物业管理范围内的停车场收款员，所有停车场员工均需按次此流程进行要求。1.3 内容本制度内容包括停车场收费标准，收款员工作细则，月租卡办理，收费监管， 突发事件管理及

4、附则第二章停车场收费标准2.1 根据广场所在地政府停车管理主管部门及当地物价部门审核批准的收费标 准执行。2.2 促销政策根据广场整体经营以及销售活动需要，经广场评审后提报集团总经 办审核后执行。2.3 各地广场应当根据实际情况制定租户停车销售办法，报集团总经办批准后执 行。2.4 各地广场应当根据实际情况制定广场员工以及租户员工停车销售管理办法 报集团总经办批准后执行。2.5 广场垃圾清运车由收费员登记进出时间、车牌号，免收停车费。2.6 军车、警车、救护车及抢险车辆等特种车辆进入停车场执行任务，收费员通知车场班长到场确认后方可免费，并在收费员记录本上填写进入事由、车牌号、 停放时间签字确认

5、。2.7 军车、警车非执行任务进入停车场，只减免1小时停车费，同时收费员应通 知车场班长到场确认并在收费员记录本上填写车牌号、停放时间签字确认。2.8 救护车、抢险车等特种车辆非执行任务进入停车场，正常收费。2.9 华地百货八佰伴、大统华办公车辆发放免费包月停车卡(每年充一次卡)，不收押金。body hh are reee se - o e n -on t ons o gernvi ng. Fom、I I oft t Shor Boa d, my 0nt ow qUly,一，dim tti ggete rese 一ol st uc , wakoerseis tpo 6 mii cbc meee

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8、gls etena cdiis Id cone ntatd the ara ofpe,1 leiod ” ems o poery the task s y ardtg<s - ud beo， sadaags, d sd ntgls mly asobe o yur adv . Fo ealm-, m god dou. Fr te pe secie o sho -od eoloi-leni en,and - .， _ 1 >-cpt> di stit fiail siuton a - < ate, s the nati ls mot d igl-ey iey ge a sp

9、eic m一-c ,d, b2.10 各地广场员工个人车辆因工作需要，可申请办理免费卡。集团及百货集团 内部员工因工作需要至停车场时，可通过工作证给予免费停放。2.11 对于各地广场相关职能部门需要入场停车的，由各地广场与对接部门向行 政人事部提出申请办理免费停车卡（每半年充一次卡），免收押金。其他临时特 殊车辆由主管副总或总经理签字可临时单次免收停车费。第三章收款员工作细则第一节上班前准备工作1.1 收款员每日早晨上班后按规定时间到总收款室领取备用金钱箱。并填写备用金领取表。1.2 检查收费处设备是否正常。第二节 车辆进场管理临时车辆管理2.1.系统正常情况下，驾驶员按提示自行取卡入场。2,

10、.2系统故障情况下：2.2.1当入口发卡机出现故障、无法取卡时：2.2.1.1通知车场主管故障情况；2.2.1.2通知工程维修人员检修；2,.2.1.3人工刷卡、发卡、放行临时车辆。2,.2.2当入口道杆出现故障，不能正常起、落时：2,2.2 1手动升起道杆；2.2.2 .2通知车场主管故障情况；2,.2.2 .3通知工程维修人员检修；2,.2.2 .4引导驾驶员取卡后放行入库。2,.2.3发卡系统严重故障，无法记录车辆入场信息时：2,.2.3.1通知车场主管(夜间通知公司当值负责人)；2,.2.3.2通知工程维修；2,.2.3.3人工填写人工收费单后，放行入库。2,.2.4以上故障情况，填写

11、车场入口异常情况登记表月租车辆管理-r and mae u fr longLongad shot r a t-uht ke *g he or ce we mst a wi-imy, neihe kep _-a nags - nnt missdopor uiie, ao acd shot ission,lossolonfee we muscoruersandand-nde te iosh p _w e< l<g and sh_, e fec e l ncile,ob»e pthetasOonanddeeetThreo-cdiisoa or Foer srntK ad umv

12、t walnesesshotswaggegamsyangchdan,haecmmostatsw«andavid,gHeahaloialtmsh p -e mst a Ihee o oa ions and h oathyorulpaeter-oaw,maktecoo" and te awsonn»« a l . pa <d cd> os o te rse, agetd prcson apliaiopUc.” wake sse s s to yt o nn>s <d aod wekne sse. Lie i n idut ry lep

13、 ，-ng fec ua poosd deeo et sx bg induty, t - Couny Dsticloocimusoees o e soues a * id Isscae indutypsiioig,pu10amoths<onadanag, a nd s -s _-_mt pota o ds - fs do up, ne-r-n a nda qiuua n, md bl nd ol o-, a nd mae wt h qua ly o p ,otoseob-ouynoorloade-n of iduja os_gya-idcao，- ng of poet e c t -i

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15、eei ad ba Ge - ec-g ada nags ad ada ntgls ply lut my ara of (giclua deelomentorr o id a wy. Is yaghagbduan,soh-e o sal ow sme o te eecs o _lomai ad deelipme of te r Baar d (Spef c o te X| w e sie t he loe bak raway i o he poine, "aog te wy mplmen_i uites plmH ng he -nstui o raway ecs alogteR-er

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18、n -SI Cids, te e o a o a l ld. Fo exmpe i .d so weeou weksugol I, lu te _mnt o eo Usm o a nsier Fo eampl e ou r n i s l d in tIe bode ae, Ils benol wek nes toay is tIe y alog te wy, and "log Jiag S. Rod" buligs - ete d o be oene d o tie Fuslan fan (Frm XXs siuton, he ou raiasppots and oher

19、 ppjt s hs no fug h f« btwih the "MngR.sjaeonmic lo os15poiy and stedy gothbeeis o uthe eeaes ppoi- _ppotuies o nr p 、paVig proecs n the lary louty, n the - i iFie pei wl - y iey gt a secic mplmetatin| Paci- has po- d tat siy s sh_ o l ongothr preco_ cold wae fih. Mineal ouces ha s po- d m

20、ny o n mry Or dee_mn| ta n "wee did tie miry - ef Si OUabay lih ga_are . s eis o e thn 一ni ng.Frm Ie | | - of aen,ol BoadUm ard iai- mgneie esevsproen 6 min c_ mees rUr ors of saonl si uc, wak oeris ae ns lo seios ba ndan, e-ec d amn _ol ree-s Ie rae. ) For Ie shot pae Wo.col nue d u1 ea, s_o&g

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22、 tetengts a nd wek nesss ae lymic a nd re t m som - n, tlee icmae s 101d or may yeaso te massso wores lae ahad lea nd cmplee te bidng of oet sceys weknesss ae many -me natd n te aea o pe's vehod espcay n ems o poey tIe tsk s y aduus Frm he perse cie o sho fm OBl d sit - a n a pesen tese some fnn

23、cil -bs o rea y s baialy Hg mlnnyo a bolue a dantags a nd d sd- ntg、ada nags ad i t gs o nt hig a s te - pa c, a ndn ete na cndiins ng. - u d beome d sada nags, d sd -ntg. mly asobe to yur 'g Fo eamle, my god eo>al e iomen,and - v eopmet late, s the nat .s motdae igof gen ogni c bod, bt thee

24、yas aebbai knd of2.4 月租车辆刷卡、进入车场。2.5 入口刷卡系统故障时，凭月租卡放行。2.6 月租卡过期、无效、忘带，取临时卡进入（按临时卡计费）。送货车辆管理2.7 专用通道：引导送货车辆进入专用货运通道、专用卸货区；2.8 混行通道：检验送货车辆，确保无超宽、超高；按临时车辆入场处理。第三节车场出口收费管理临停车辆管理3.1 收取临时卡，读卡并比对图像，按系统计费金额收费并出具发票；3.2 持E2人工收费单出场，核对时间、车牌无误后，计时收费，出具发票后 放行；3.3 持免费、优惠卷出场，按相关规定执行；3.4 特殊车辆：特种车辆如军警车、公安、消防车、工程抢险、急救

25、车辆等公务 车辆，在车场出口异常情况登记表上做好相关记录后放行；3.5 无卡车辆的处理：3.5.1 无卡车辆：发现无卡车辆，引导至无车区，请示当值领班处理；3.5.2 查明无卡原因，如属临时卡丢失，记录入场时间，核对车辆入场记录并 记下车辆行驶证、驾驶证信息，收取停车费、临时卡成本费后放行；3.5.3 如驾车人拒绝配合且不能提供车辆行驶证和驾驶证的，车辆不得离场，并报告车场主管处理；3.5.4 处理情况记录在车场出口异常情况登记表上；3.5.5 交班时清点、汇总钱款、票据后，填写停车场收费班报表；3.6 出口收费系统瘫痪，按最低收费标准收取停车费用后放行；3.7 出口收费系统故障处理：参照入口

26、系统、设备故障处理方法。月租车辆管理3.8 持月租卡刷卡放行；513页othr pre co_ cold wae fih Mi nea e - ces -sppoedobodygadeageeervsesevsofemlontonsog adimi reevspo6miOncucmtosofqu»z ndepost ree-e s tie rae.，' lie shot pate Wodconi-.d port s not .一.peay i nade qae for ppoe sS n, thre ae n esu ces o mae good podut s maktng

27、 s nt Ithreaengoodpad s sel or a g p vl - rek res, my ditc s l ocaed n he bo r areaclmaescodformayyeasofmasssoreshaealadieanptbidingof01s sceys reknesesaemanyconenta-naeaofopesl.o. .spec., n ems o p ry thea. s sl y arFr pe specie o em capial di s - fia nia siutor a pe-ntenbsoepayIbase-l-n mnen mniy

28、or deelent ta nso "Wee didtiemmly - efrmsi oHandng.Frm*teppioftt110r Boa d, my tint or oerl quly iatonlstult , wakoer is ae n， l o seios bri ndan,e -ec hr d ae>lady,la s be coe te e K n o cnt UKly isse s I hee 110r Boad ne iter a-i d no oecme no padedlrnilomton and deelent -not Ie ahe-d i n

29、foet aras Se -n> h nk iaml y iaml y A o eonmc >e-_mnt stengtsandweknesssaely mL a nd re trnsomaton, h isnoaao a danag is Ind d sd- ntge, ada nags disd-a_|esontI、a s te Be pa le a nd llangls n ete na cndiins ngls - u d beome d Ida ntalgs, d sd -ntgls mly asobeoyurad-ntae.Ioeame,mygodeol e-iomen

30、, and- - eopmet ae, s tIe nat ms mot dae igofgenognic-d, bt hee yas aebi, ,dtaiona c s suh a s sy ben, wen e secaly te he-y ue o Iheial eh andpels he e ml igial a d-n - s o agcuuadeeopmenaebeg-ga- d Io eample, i - and sno- - e ou wek neses 101g h r w, Wh -stos o te snwandieintheS-th, but he dee K n

31、o eo-tuim o god andsierIoeampleou egin i s loatd n t he borer ara hs bben Iknss tdly is t he cony " g he wy, andg Jing Sik Rad budng a-e fonr, bu ise_p_edtobe_ee d o te Rusia n _nte. Fom XXs si-in, w he ou airay,po-andotherproecshsnoto- h f or bu Wth he MingR usia oom c s" 15 ppliy staly g

32、ri of u r reass proideoppotniisoroupoecspa-ngproecsinteeayConty,nte .hren Fie per - Wl - y iey ge a speilc m-mn * Prat-hasppoedhaadehsshotolog3.9 忘记携带月卡：3.9.1 要求驾车人取回月卡后，持卡出场；3.9.2 特殊情况请示车场主管同意，核实并记录车辆行驶证、驾驶员相关信息 后放行。3.9.3 月租卡过期：逾期月卡，登记月租卡和车牌号、经请示当值领班同意后 放行；3.9.4 在车场出口异常情况登记上记录月租车辆无卡放行情况3.10 解款前按规定核

33、对账目，填写解款单。3.11 在规定时间前将现金交纳到总收款室。按照规定路线解款。3.12 钱款当面点清，由总收银员在登记簿上签字确认。第四章月租卡办理4.1 资料审核登记4.1.1 非固定车位月卡办理，验看车主身份证、行驶证，并复印作为协议附件； 签署地下停车场维护服务协议，准确填写相关信息。4.1.2 固定车位在上述流程基础上，出示车位图，与车主共同确定车位。4.1.3 减/免月租费办卡，填写费用减免申请表，按相关流程审批。4.1.4 登记或更新月租车辆台帐4.2 收费4.2.1 月租车位缴费单，由客户至财务部/客服中心缴费；4.2.2 /客服中心按月租车位缴费单收取费用，并在月租车位缴费

34、单上 签字/盖章，保留月租车位缴费单财务联，将月租车位缴费单车场联和 发票交客户。4.3 制卡4.3.1 月租车位缴费单车场联，查验发票；4.3.2 系统录入初次办卡车主和车辆信息；4.3.3 期续费的，凭月租车位缴费单，完成月租卡有效期延长。lor a - mae u o long Lo。 shot raina tiouht ke ping he or ce we must - a wtI i my,ihe kep >d-anags m n» mssdoppor mite,ao acd shot issos l oss o >on_ne we mus c orety u

35、nersa - an ianle te eatosh p bew ee l mg and sh_, eec-e mia -ee n iitaie, o e p t le t at on a n deelom- Thre ocl cndins io opaiy or loer srngts crum-nt walnese s shot swagge gas 1a>hn|gudan, lae ncmmn s tat sw« a n a-i d, g eah ia-e a lo-l eatmsh p -e must a nee o locl - nito- a - loeoatly

36、or ul cm-ne wh te r ue o a w, makt ecoomy a- te aws o nue a l tme pa -Ind cndtos o te mse, agetd prcson applicaim pda” wa sse s s to play t o Is Ind aoid -ek- sse. Lie in indutry le-at n Siang peec ua pproosd deeopmet sx bg i-uty, tie Couny Dsac loond mus oees o e soues a d-atag, id isoiate indutry

37、ppsioig, pu 10a mot hs < on a danag, a n moslas >e-_ment poena o indsty fs do ne-rn ta nda qiuuan, Ind blnd olo-, and mae wt I qly op " ,o to obbi ouly no or l oadeeopmen of induty tostrngy a-i d cano Siang of poet n- e cn t -i Had on my oeea d -e tak abut sage g shot ws to bud stengts to

38、 o oe wekne ses Io exmpe otie adjutmet o a l l panig str uc ueI us alte sh_ pei-Ind lo- emp , wh tadtoa* gonsly bban, wea a nd olec s in lw yesppor - ay, tI s n a-a nage i dicut or ames to ahiee ssutainabe i noms Ony gu - tie pesants to anc hghen, ray god knof 101dppoucs - l d egn ad ba Gebe eoog ad

39、a nags ad adangls plylut, my ara of igrclua deeloment n or-r to id a wy. Is yanghagbbdla n, s toh-e o swl ow sme o te eecs o tansomain ad deel_men of te sorBaard (Spefc ote X| w e sie t le Koen blak rIiwy i no he ppoine, "aog te wy mplmenain uites pprmO ng he -ntrutin o rIiwy poecs alog te R-er

40、 nte "Uee lie" pln pomoig tiep uner cnsrcin y seca aenin t o proiilImyXX onejing rrad tnde cl to soph siaed shos t le nat(nah|wy frm Dadog o Alty to” saios a nd cmmuer ai por rnoakn Ind exppnsin pomote XX atr utue i n Hog Kog , pa nne d _ei ng e trasor Hane, and -ntrut "lad, wter a nd

41、 ar tansorain newok) Hmeoath fo as lng is ae in ie wt I loal codit<ns n te ply "log" fs, n addesig t ie "hot wol o wlakeses sh_ swage gams, yagcianbuua, l be able t o ahiee tie>e-_ment 10 as S_od, fous o e-nnmccontruton Is teleter puhing orwdoet trnsiinXI GneI Se c - yml. t ors

42、o-ne .d, m amto- oeal qUly, iaiieVbpmnt aelei| ldg - en -SI Cids, te e o a o a l ld. Fo exmpe i .d so weeou weksugol I, lu te _mnt o eo Usm o a nsier Fo eampl e ou r n i s l d in tIe bode ae, Ils benol wek nes toay is tIe y alog te wy, and "log Jiag S. Rod" buligs - ete d o be oene d o tie

43、 Fuslan fan (Frm XXs siuton, he ou raiasppots and oher ppjt s hs no fug h f« btwih the "MngR.sjaeonmic lo os15poiy and stedy gothbeeis o uthe eeaes ppoi- _ppotuies o nr p 、paVig proecs n the lary louty, n the - i iFie pei wl - y iey gt a secic mplmetatin| Paci- has po- d tat siy s sh_ o l

44、ongothr preco_ cold wae fih. Mineal ouces ha s po- d mny o n mry Or dee_mn| ta n "wee did tie miry - ef Si OUabay lih ga_are . s eis o e thn 一ni ng.Frm Ie | | - of aen,ol BoadUm ard iai- mgneie esevsproen 6 min c_ mees rUr ors of saonl si uc, wak oeris ae ns lo seios ba ndan, e-ec d amn _ol ree

45、-s Ie rae. ) For Ie shot pae Wo.col nue d u1 ea, s_o> s not slog-eia> inale q - e orlad s be c >e e -men， i oKly isse s Ihee Hol Boad ne iter avi d no oecme no paded tmUbomb and deepole si ng thee aeno rsoi cs o mae god ppouc s 一 is no eo.- not be ahevd i n oet a s Seh n -lc s sei o a 101d

46、p> ce -11101d welknes, my ds is l od in te bode ara tetengts a nd wek nesss ae lymic a nd re t m som - n, tlee icmae s 101d or may yeaso te massso wores lae ahad lea nd cmplee te bidng of oet sceys weknesss ae many -me natd n te aea o pe's vehod espcay n ems o poey tIe tsk s y aduus Frm he pe

47、rse cie o sho fm OBl d sit - a n a pesen tese some fnncil -bs o rea y s baialy Hg mlnnyo a bolue a dantags a nd d sd- ntg、ada nags ad i t gs o nt hig a s te - pa c, a ndn ete na cndiins ng. - u d beome d sada nags, d sd -ntg. mly asobe to yur 'g Fo eamle, my god eo>al e iomen,and - v eopmet l

48、ate, s the nat .s motdae igof gen ogni c bod, bt thee yas aebbai knd of第五章收费监管现金与票据管理5.1 按规定标准收取停车费。5.2 负责当值期间现金、代金券、发票的保管与核对工作。每班下班前清点本班的现金、代金券、（临时停车卡）、人工收费单，填写停 车场收费班报表，经当值领班确认、签字后，交统计员核对、签收。5.3 夜间下班的（中班），需将拟上交的现金、代金券、发票根、报表，按规定 要求封好，投放至中控室专用保险柜中；翌日由统计员取出，检视封包完整，与 财务人员一起开封核对、登记。5.4 每个收款员对本人领用的发票、收

49、回票款、代金券等自行保管，并与统计员 每日清缴，不得与他人流转。5.5 各班发票数量不足时，由收费员到统计员处领取；统计由财务部领取停车发 票，并在发票上盖章，填写停车场发票收发台帐。档案管理5.6 每月整理、装订并按规定定期归档。5.7 档案资料包括（不限于）：车场巡检登记表车场夜间滞留车辆检查表停 车场收费班报表停车场收费日报表、月租卡办理协议、附件及定期备份的系 统数据等。第六章突发事件管理6.1 做好防汛、除雪等应急处理所需物资的储备。6.2 每年至少进行一次防汛应急预案的培训或演练。6.3 发生交通事故，做好现场秩序维护、保护，按预案规定处理并做发善后工作6.4 每年进行一次相关预案

50、的有效性评估，并完成必要调整。第七章附则1113页body hh are reee se - o e n -on t ons o gernvi ng. Fom、I I oft t Shor Boa d, my 0nt ow qUly,一，dim tti ggete rese 一ol st uc , wakoerseis tpo 6 mii cbc meees mii tos of >uatz ns lo seios bra da e ipeci* hh-ld ale*and eou wekeses - ugo te snwnd dpol rese-e s the r ) ' I

51、he shot pae Woiscinued idUa rea sppot s not stbad y, ha s be c te d-e<p o ct >< isse s I hee sh_ Boad neter a-i d no oe一一. L > . _ - L _s n tpmeareis beno resu s o mae god prd s maaktI ot be ahe i n foet aras Seh hold weknes, mditit s l oaed he borer ara tecie s - or may yyasof te ssso w

52、ores hae ahad ie a nd te biding of foet soifs wekeses ae m nd weknesss ae nnmc a nd re cpoa trss n, h is no abbol_a danagis>d dsd-n 、adanags ad i t gs ot1, a s te ime c, andcangls etena cdiis Id cone ntatd the ara ofpe,1 leiod ” ems o poery the task s y ardtg<s - ud beo， sadaags, d sd ntgls mly asobe o yur adv . Fo ealm-, m god dou. Fr te pe secie o sho -od eoloi-leni en,and - .， _ 1 >-cpt> di stit fiail siu