QS90001327157

1、Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation1INTERNAL AUDITING FORQS-9000Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation2WelcomeRestroomsBreaksRegistration sheetsPhonesEvaluationsFor assistance after this cour

2、se.Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation3IntroductionsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation4AgendaCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation5Ex

3、am (3-1/2 hours)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation6MODULE 1Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation7IntroductionCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors

4、Corporation8Definition of QualityCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation9Definitions of QualityCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation10Definitions of QualityCopyright , 1996 - Chrysler Corporatio

5、n, Ford Motor Company, and General Motors Corporation11Definitions of QualityCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation12Costs of NonqualityCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation13Cost of QualityCop

6、yright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation14Variables Affecting QualityCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation15Variables Affecting QualityCopyright , 1996 - Chrysler Corporation, Ford Motor Company, an

7、d General Motors Corporation16Quality SystemDefinition: “The organizational structure,responsibilities, procedures,processes, and resources needed to implement quality management.”ISO 8402 Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation17Types of Quality S

8、ystemsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation18MODULE 2Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation19QS-9000 OverviewCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corp

9、oration20QS-9000 OverviewCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation21QS-9000 OverviewCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation22QS-9000 OverviewCopyright , 1996 - Chrysler Corporation, Ford Motor Compa

10、ny, and General Motors Corporation23Quality System Documentation ProgressionCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation24QS-9000 OverviewCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation25Comparison of Quality

11、System RequirementsTOPICChryslerFordGMSuppliers quality policyXSuppliers business planXTrainingXXXProcess monitoring instructionsXXXEvaluating subcontractor supply baseXXApproved materialsXXXControl of purchased production materialsXXXQuality PlanningXXX - Resources for quality planningX - Planning

12、for new product launchesXXX - Process flow chartXXX - Feasibility studiesX - Design failure mode & effects analysisXX - Process failure mode & effects analysisXX - Control plans (part specific)XXX - Gage planningX - Preliminary capabilityXXX - Packaging planningXXX - Prototype quality initiativesXXX

13、 - Special characteristics symbologyXXXOngoing capability requirementsXXMeasurement Systems AnalysisXXXIn-process & final inspectionXXXMeasuring & testing equipmentXXXAnnual layoutXXAnnual material & functional testXFunctional (ES) test performanceXXXIndication of product statusXXXVerification of ne

14、w set-upsXReworked productsXXXReturned product analysisXXProblem reporting & resolutionXXXScheduled preventive maintenanceXXXLot traceabilityXXXContinuous improvementXXXQuality proceduresXXXRecords retentionXXXDrawing & change controlXXXEngineering Approved Product AuthorizationsXXXProcess ChangesXX

15、XInternal System AuditsXXXQuality System AssessmentsXXXInitial sample approval processXXXColor/grain/texture approvalXXXSupplier performance indicatorsXXContract reviewXSPC requirementsXXXCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation26QS-9000 - Quality S

16、ystem RequirementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation27Format ExampleCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation28Quality Management & LeadershipCopyright , 1996 - Chrysler Corporation, Ford Motor

17、 Company, and General Motors Corporation29Quality Management & LeadershipCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation30Quality Management & LeadershipCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation31Quality Ma

18、nagement & LeadershipCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation32Quality System Structure & ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation33Quality System Structure & ControlCopyright , 1996 - Chrysl

19、er Corporation, Ford Motor Company, and General Motors Corporation34Quality System Structure & ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation35Quality System Structure & Controln Phases of Product Quality Planning (APQP)Copyright , 1996 - Chrysler

20、Corporation, Ford Motor Company, and General Motors Corporation36Quality System Structure & ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation37Quality System Structure & ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General M

21、otors Corporation38Quality System Structure & ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation39Quality System Structure & ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation40Quality System Structure &

22、ControlCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation41Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation42Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor

23、 Company, and General Motors Corporation43Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation44Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation45Product & Proces

24、s ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation46Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation47Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford

25、Motor Company, and General Motors Corporation48Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation49Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation50Product & P

26、rocess ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation51Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation52Product & Process ManagementCopyright , 1996 - Chrysler Corporation,

27、Ford Motor Company, and General Motors Corporation53Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation54Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation55Produc

28、t & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation56Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation57Product & Process ManagementCopyright , 1996 - Chrysler Corporat

29、ion, Ford Motor Company, and General Motors Corporation58Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation59Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation60P

30、roduct & Process ManagementPASSCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation61Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation62Product & Process ManagementCopyright , 1996 - Chrysler

31、 Corporation, Ford Motor Company, and General Motors Corporation63Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation64Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corpo

32、ration65Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation66Product & Process ManagementCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation67Product & Process ManagementCopyright , 1996 - Chr

33、ysler Corporation, Ford Motor Company, and General Motors Corporation68Automotive Sector Specific RequirementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation69When Submission is RequiredCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and Gener

34、al Motors Corporation70When Submission is Required (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation71When Submission is Required (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation72When Submission is Re

35、quired (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation73When Submission is Required (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation74When Submission is Required (cont.)Copyright , 1996 - Chrysler Co

36、rporation, Ford Motor Company, and General Motors Corporation75Requirements for Part ApprovalCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation76Requirements for Part Approval (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Mot

37、ors Corporation77Requirements for Part Approval (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation78Requirements for Part Approval (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation79Requirements for Part

38、 Approval (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation80Requirements for Part Approval (cont.)Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation81Automotive-Sector-Specific RequirementsCopyright , 1996 - C

39、hrysler Corporation, Ford Motor Company, and General Motors Corporation82Automotive-Sector-Specific RequirementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation83Customer-Specific RequirementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and

40、General Motors Corporation84Customer-Specific RequirementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation85Customer-Specific RequirementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation86MODULE 3Copyright , 1996 -

41、 Chrysler Corporation, Ford Motor Company, and General Motors Corporation87The Audit SystemCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation88Audit System : Management ToolCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corpor

42、ation89Assessment and AuditAssessmentA systematic investigation of the documented quality system andthe implementation of the quality system to determineeffectiveness.Documentation ReviewComparison of qualitydocumentation to QS-9000requirements to determineadequacy.On-Site AuditComparison of the qua

43、litydocumentation to theimplementation of thequality system to determineeffectiveness.Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation90Audit System ObjectivesCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation91Addit

44、ional Functions of the Audit SystemCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation92Audit ClassificationsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation93ClassificationsCopyright , 1996 - Chrysler Corporation, Fo

45、rd Motor Company, and General Motors Corporation94Audit System ElementsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation95Scheduling AuditsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation96Scheduling Audits Addition

46、al Scheduling FactorsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation97Scheduling Audits Supplemental AuditsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation98MODULE 4Copyright , 1996 - Chrysler Corporation, Ford Mo

47、tor Company, and General Motors Corporation99Auditor QualificationCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation100ISO 10011Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation101ISO 10011Copyright , 1996 - Chrysler

48、Corporation, Ford Motor Company, and General Motors Corporation102Auditor QualificationCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation103Qualification CriteriaCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation104Qua

49、lification CriteriaCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation105Auditor Personal AttributesCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation106Auditor AbilitiesCopyright , 1996 - Chrysler Corporation, Ford Mot

50、or Company, and General Motors Corporation107Evaluation PanelCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation108Evaluation PanelCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation109Maintenance of CompetenceCopyright

51、, 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation110MODULE 5Copyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation111Human Factors Role in AuditingCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corp

52、oration112IntroductionCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation113Audit ResultsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation114Audit StressCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and

53、General Motors Corporation115Audit StressCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation116Audit StressCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation117Common Problem AreasCopyright , 1996 - Chrysler Corporation

54、, Ford Motor Company, and General Motors Corporation118Auditor EtiquetteCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation119Auditor EtiquetteCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation120MODULE 6Copyright , 199

55、6 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation121Audit PlanningCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation122Audit PlanningCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation123Team

56、SelectionCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation124Benefits of a Knowledgeable TeamCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation125Team SizeCopyright , 1996 - Chrysler Corporation, Ford Motor Company, a

57、nd General Motors Corporation126Interfacing With the Audited OrganizationConfirm the auditObtain informationProvide written notificationCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation127Written NotificationCopyright , 1996 - Chrysler Corporation, Ford Moto

58、r Company, and General Motors Corporation128Audit Team OrientationCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation129Audit PlanCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation130Audit Plan DevelopmentCopyright , 19

59、96 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation131SamplingCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation132Sample MethodsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation133SamplingCo

60、pyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation134Checklist GuidanceCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and General Motors Corporation135Audit Checklist FunctionsCopyright , 1996 - Chrysler Corporation, Ford Motor Company, and Genera