西格玛流程设计学习教案

1、会计学1西格玛流程西格玛流程(lichng)设计设计第一页，共22页。 项目项目(xingm)跟踪表跟踪表第2页/共22页第二页，共22页。过程过程(guchng)再设计路线图再设计路线图 Process Redesign Roadmap价值链翻译(fny)试的过程过渡计划(jhu)实施收集客户之声/商业之声分析要求再设计过程解决办法的设计/开发利益相关方选择表利益相关方面谈Kano制作精益流程图Pugh 概念产生Pugh 概念选择讨论指南从图片和声音提炼要求要求 KJ图片 KJ抽样调查区分优先次序QFDC&E跨职能流程图经历利益相关方的世界总结要求并区分优先次序产生和选择概念试解决办法第3页

2、/共22页第三页，共22页。跨职能(zhnng)流程图 Cross-Functional Process Map价值链Value Chain流程图步骤(bzhu)Process MapProcess StepsManufacturerDealer-Sales-Finance-Customer ServiceBuyer价值链环节价值链环节(hunji)相关方相关方StakeholdersProcess Step 1Offer Financing OptionsProcess Step 2Process Step 3Process Step 4第4页/共22页第四页，共22页。第5页/共22页第五

3、页，共22页。(Procedures), Measurement, Materials, Mother Nature (Environment)n利益相关方的输入 Input from Stakeholders 第6页/共22页第六页，共22页。第7页/共22页第七页，共22页。customerNoYesNoYesFunction 1Function 2Function 3Function 4Function 1Function 2Function 3Function 4Resource 1Resource 2第8页/共22页第八页，共22页。customerNoYesNoYes第9页/共22

4、页第九页，共22页。Emailed orderfromEmailedOrdersPrint EmailsPicker selectsorderLooks forInventoryFindsInventory?Supervisor checksAccounting SystemInventoryInventory insystem?NoYesOrder andProduct toShippingNoYesOrder toCustomerServiceSearch formisplacedinventoryFind?YesNo第10页/共22页第十页，共22页。Function 1Function

5、 2Function 3Function 4过程步骤按时间顺序从左到右过程步骤按时间顺序从左到右 Process steps move left to right as time progresses明确显示部门之间的交接明确显示部门之间的交接(jioji) Clearly shows hand-offs between departments or groups也称为泳道图或职能图也称为泳道图或职能图 Also known as a “Swim Lane” or sometimes “Functional Map”第11页/共22页第十一页，共22页。EmailedOrdersPrintEm

6、ailsPicker selectsorderLooks forInventoryFindsInventory?ContactSupervisor /Check forinventoryInventory insystem?YesOrder and Productto ShippingOrder to CustomerServiceSearch formisplacedinventoryFind?CustomerWeb SiteOrderFulfillmentAccountingSystemCustomerServiceOrder and Productto ShippingYesNoYesN

7、oNoEmail toOrderFulfillment第12页/共22页第十二页，共22页。Function 1Function 2Function 3Function 4Resource 1Resource 2过程步骤按时间顺序从左到右过程步骤按时间顺序从左到右 Process steps move left to right as time progresses明确显示明确显示(xinsh)资源之间的传递资源之间的传递 Clearly shows hand-offs between resources经常同时显示经常同时显示(xinsh)职能和资源职能和资源 Often shows bot

8、h Functions and Resources只是低一级的跨职能图只是低一级的跨职能图 Just a cross functional map at a lower level第13页/共22页第十三页，共22页。第14页/共22页第十四页，共22页。EmailedOrdersPrintEmailsPicker selectsorderLooks forInventoryFindsInventory?ContactSupervisor /Check forinventoryInventory insystem?YesOrder andProduct toShippingOrder toCu

9、stomerServiceSearch formisplacedinventoryFind?OrderFulfillmentAccountingSystemCustomerServiceOrder andProduct toShippingYesNoYesNoNoFulfillmentSupervisorOrder PickerReceivingSupervisor第15页/共22页第十五页，共22页。跨资源跨资源(zyun)图图 Cross Functional /Deployment MapCUSTS MGRTECHMECHCASHDATA BASESAWRITES COMPLAINTNO

10、TIFIES CUSTOMERSCHED ANALYSIS AND REPAIRREVIEWS COMPLAINT AND SPECIFIES REPAIRREPAIRS VEHICLECOMPLETES INVOICEENTERS JOB IN WORK LOGARRIVES AT DEALERWAITS IN LOUNGEPAYS CASHIERDDVEHICLE DATADDAutomobile Repair Process第16页/共22页第十六页，共22页。CustomerSalesProduction ControlPlant AWarehousePlant BTransportP

11、rocess OrderPrintorderorderMoveWIPExtrudeProductProductReceive ProductProduct50 daysFunctionsProcess TasksNon-Value-Added TimeTimeDirection of Process FlowWaitWaitWaitMoveWaitMoveWIPWIPWIPWIPWIPOrderProduct第17页/共22页第十七页，共22页。ProcessInitial Order EntryTrip PlanGenerationShipmentMgmtOutput /MeasureEmp

12、ty CarFulfillmentDataFlowPhysical Flow- Account Management Physical Flow-PricingPhysical Flow-Order ManagementPhysical Flow-Shipment ManagementPhysical Flow-Settlement第18页/共22页第十八页，共22页。FLOW:CurrentProposedXEventOccasionsTime/DistanceDefine UnitsCostTotalsTotal Floorspace_ sq, ft,Value Added Index:(

13、B/D) x 100% 1.53 %Delivery Index:(A/C) x 100% 1.53 %Process: _Sample Part_Business: _Miscellaneous Machining_过程过程(guchng)流程图流程图Flow Process ChartCharted By: _Henrietta Smith_Date: _12/19/03_Operation or Process Record time/unit.Delay (Re-work, Changeover, Wait) Record type, average duration and freq

14、uency. Tabulate per unit value.Inspection Tabulate duration and frequency. Tabulate per unit value.Transport Tabulate distance moved and quantity moved.Storage/Inventory Tabulate average Quantity in storage or queue(A)(B)(C)(D)Receiving Dock/Shipping Dock1000 units1000 units0.5 hours4 hoursPPIStagin

15、gPPIInspection2 hours250 units 48 hours600 unitsDept. A Staging1 hour250 units3 hours100 unitsMachine 1C/T = 0.5 hours10 unitsMachine 2C/T = 0.5 hours10 units0.5 hours10 units41312C/O1 hourCost/Hr. = $80” = 25 ft.1 hour1 hour56 hours2600 units2 hours250 units5 hours$80$80$4480$160$400$52004 hours1000 units65 hoursDEPT APPI第19页/共22页第十九页，共22页。第20页/共22页第二十页，共22页。4Provi