《会展情景英语》Unit7接待客户

1、? ?会展情景英语会展情景英语?Unit7?Unit7接接待客户待客户Learning ObjectivesSituational Dialogues3Industrial Tips 4Practical ExercisesContent1Knowledge linkingWarm-upUseful Sentences5267Warm-upRead the following statements, and provide the correct sequence according to the procedure of receiving clients热身活动热身活动(A) Gift-g

2、iving (Chinese painting)(B) Go to Shangri-La Hotel(C) Have a conference about business cooperation(D) Sightseeing activities(E) Wanda Plaza (shopping)(F) Have a dinner in Grand Cuisine International Buffet(Western food)(G) Go to airport to pick up clients(1)_(2)_(3)_(4)_(5)_(6)_(7)_ Situational Dial

3、oguesDialogue 1 情情 景景 对对 话话 Miss Huang, a new staff member of Hong Kong Kitchen Supplies Co., Ltd, is consulting with Mr. Feng, a senior marketing expert, about how to prepare for receiving clients at the exhibition that will be held on July 15th, 2021. H=Miss Huang, F=Mr. FengH: Good morning, Mr. F

4、eng, nice to meet you. F: Nice to meet you too. H: I was asked to receive our clients at an exhibition to be held on July 15th, 2021. As you know, I am a new staff member, so I am a bit nervous and want to get your advice. Could you please help me?F: Yes. As a greeter, three tips should be kept in m

5、ind. The first tip is winning the customers trust.H:Could you please give me a detailed explanation?F: Yes. In order to win customers, first you should offer a warm welcome and a friendly smile to customers or clients. Second, you should be familiar with your products, as well as industry-related in

6、formation. Third, you should wear a uniform that matches the decorative tone of your exhibition booth. Fourth, you should be patient.H: I see. What about the second tip? F: People wont come to your booth if your body language says “Go away! As a greeter, you should pay close attention to your body l

7、anguage when you are receiving clients. For example, greeters should not eat at the booth, neglect any potential buyers, make phone calls, or judge clients by their appearance. In general, you should show respect to all your customers. H: Thanks a lot sir. You have enlightened me on this aspect. And

8、 what is the last tip? F: Client-oriented. This means that when receiving clients, you should balance talking and listening, be involved with their concerns, and commit to solving their problems. H: Thanks for your professional advice. I appreciate your valuable time very much.F: You are welcome.Voc

9、abularyconsultknslt v. 请教；商议；当参谋请教；商议；当参谋receive rsiv vt. 收到；接待收到；接待decorativedek()rtv adj. 装饰性的装饰性的patientpe()nt adj. 有耐性的，能容忍的有耐性的，能容忍的neglectnglekt n. 疏忽，无视疏忽，无视appreciatepriet vt. 欣赏；感谢欣赏；感谢judgedd vt. 判断；审判判断；审判Vocabularyappearancepr()ns n. 外貌，外观外貌，外观respectrspekt n. 尊敬，尊重尊敬，尊重enlightennlat()n

10、vt. 启发，启蒙启发，启蒙aspectspekt n. 方面；方向方面；方向commitkmt vt.把把.交托给；使交托给；使承担义务承担义务potentialptenl adj. 潜在的；可能的潜在的；可能的 Notes 1.I am a bit nervous and want to get your advice. 我有点紧张, 希望得到你的建议。2.As a greeter, three tips should be kept in mind. 作为一个接 待员，三个秘诀应该牢记。3.Could you please give me a detailed explanation?

11、你能给我 一个详细的解释吗？4.Second, you should be familiar with your products, as well as industry-related information其次， 您应该熟悉你的产品，以及 与行业有关的信息。5.Third, you should wear a uniform that matches the decorative tone of your exhibition booth. 第三,你应该穿制服以匹配展台 的装饰基调。Notes 6.I appreciate your valuable time very much. 我非

12、常我非常感谢你的珍贵感谢你的珍贵 时间。时间。 7.In general, you should show respect to all your customers. 总之，总之， 你应该尊重所有的客户。你应该尊重所有的客户。8.You have enlightened me on this aspect. 你在这方你在这方面启发了我。面启发了我。 10.As a greeter, you should pay close attention to your body language when you are receiving clients. 作为一个接待员作为一个接待员, 当你接待客

13、户的时候，你应当你接待客户的时候，你应该注意你的肢体语言。该注意你的肢体语言。 Demographics展览公司对参展商和观众的统计。Demonstrators展位上雇佣的演示和讲解员 Persons hired to work in a booth demonstrating or explaining products. Industrial Tips 行业小贴士行业小贴士Display rules & regulations 展览会规那么 A set of specifications for exhibit construction endorsed by all mayor

14、exhibit industry associations. Also refers to the individual additional rules which may be adopted by show management. Industrial Tips 行业小贴士行业小贴士Situational DialoguesDialogue 2 情情 景景 对对 话话 Peter Zhou, a salesman at a Fashion Clothing Company, is receiving a regular client, Mr. Black. Peter Zhou is s

15、howing the newest designed products to Mr. Black. Z=Peter Zhou B=Mr. BlackZ: Welcome to our booth, Mr. Black. Its nice to see you here again! How is everything with you recently?B: All is fine. Its nice to see you too. Z: I remember you placed a large number of orders for our products six months ago

16、. Were you satisfied with the leisure t-shirts?B: Oh yes, they were excellent. They are good quality, with very popular designs. We were able to sell all the items.Z: That is truly amazing. Im very happy to hear that you were pleased with the items you purchased. We now have many new items displayed

17、 this year. There are many different design styles and sizes. Please have a look.B: Oh, you have so many different styles of fashion clothing. Could you please introduce your newest fashion clothing items to me? Z: Sure Our newest products have very popular designs and bright colors. This style is t

18、he latest design. It has been on the market for only one month and has already become very popular.B: It looks so creative and pleasing to the eyes.Z: Thats right. It is made of high-quality natural textile materials. This fabric is not likely to shrink or wrinkle. And, we have different types of pa

19、tterns that were designed to satisfy all clients. B: I must say that your products are very appealing to me. We have always had confidence in the quality of your products. How about the price?Z: Considering the long-term business relationship between us, we can offer you very favorable prices. Would

20、 you like to take a seat, have a cup of tea, and we can discuss about the price?B:Good idea.Vocabularyleisure le n. 闲暇；空闲；闲暇；空闲；adj. 空闲的空闲的amazing mez adj. 令人惊异的令人惊异的purchasep:ts vt. 购置购置displaydsple vt. 显示；陈列显示；陈列textiletekstal n. 纺织品纺织品;adj. 纺织的纺织的fabricfbrk n. 织物；组织；构造织物；组织；构造Vocabularyshrinkrk v

21、i. & vt.收缩;使缩小wrinkle rk()l n. 皱纹; vt. 使起皱纹appealing pil adj. 吸引人的；引起兴趣的 confidence knfd()ns n. 信心；信任favorable fevrbl adj. 有利的；优惠的 Notes 1.Fashion Clothing Company时装公司2.regular client常年客户3.How is everything with you recently? 你最近一切都好吗?4.I remember you placed a large number of orders for our prod

22、ucts six months ago. 我记得你6个月前大量订购了我们的产品。5.Were you satisfied with the leisure t-shirts? 你对这些休闲T恤满意吗?6.It looks so creative and pleasing to the eyes. 它看起来很有创意,令人 赏心悦目Notes 7.It is made of high-quality natural textile materials. 它是由高质量的天然 纺织材料制成。8.And, we have different types of patterns that were des

23、igned to satisfy all clients. 而且，我们有不同类型的设计图案,旨在满足所有的客户。9.I must say that your products are very appealing to me. 我必须说你们 的产品对我很有吸引力。10.Considering the long-term business relationship between us, we can offer you very favorable prices. 考虑到我们之间长期的业务关系，我们 可以给你非常优惠的价格。 Electrical contractor 展馆供电效劳商 Comp

24、any contracted by show management to provide electrical services to exhibitors.Exclusive 展览效劳独家经营权 Any agreement which limits who may provide services to an exposition or in a facility. A general service contractor, for instance, may have an “exclusive in a particular facility, meaning that no other

25、 contractors is allowed to work in the building. Industrial Tips 行业小贴士行业小贴士Exhibitor-appointed contractor 由参展商指定或选择的效劳商。Any company other than the designated “official contractor providing a service to an exhibitor. Can refer to an I & D house, photographer, florist or any other type of contract

26、or. Exhibit 展位或展品。虽然很多场合下，它可以与“booth互换，意为“展位，但主要指展出的物品。 Although the terms “exhibit and “booth are often used interchangeably, an “exhibit is actually all of the display materials and product house in a booth.Industrial Tips 行业小贴士行业小贴士Useful Sentences常用句式常用句式1.I am glad to be at your service. 我很快乐为您

27、效劳。2.If you have any question, please feel free to ask me. 如果你有 任何问题,请随时问我。3.If you need further information, you can just call me. 如果你需要 进一步的信息，你可以给我打 。4.This is my card with our companys address and telephone number. 这是我的名片，上面有我们公司的地址和 号码。5.These silk products sell well in my country. 这些丝绸产品在我 的国家

28、销路很好。6.Would you please introduce your latest products to me你能 向我介绍一下你们的最新产品吗?Useful Sentences常用句式常用句式7.We always have faith in the quality of your products. 我们 一直对你们的产品质量很有信心。8.Considering the long-standing business relationship between us, we can offer you very favorable prices. 考虑 到我们之间长期的业务关系,，我

29、们可以给你非常优惠的价格。9.May I ask, what are your companys main products请问, 你们公司的主要产品是什么10.This is my business card. You are very welcome to contact us at any time.这是我的名片 ,非常欢送你随时与我们联系。11.Thank you very much for your high praise of our products. 非常感谢您对我们产品的高度赞扬。12.These are the latest offers on our products.

30、这些是我们产品 的最新报价 Practical ExercisesRole Play1.Suppose you are a business representative of a computer company. Introduce your products to a customer at an exhibition.2.Suppose you are promoting a new type of shampoo for your company at an exhibition, and meeting your regular customer Mr. White, have a

31、 conversation with him. Match the expressions on the left with the best translation on the right. (1)receive (2)receptionist (3)explanation (4)decorative (5)judge(6)neglect (7)potential (8)respect (9)amazing(10)shrink a.忽略b.潜在的c.尊敬d.令人惊异的e.缩水f.收到g.接待员h.解释i.装饰性的j.判断texttexttexttexttextComplete the fo

32、llowing dialogue with the references in ChineseElaine is a sales trainee of Honda Motor China. Now he is workingas a receptionist in the trade fair. The following is the dialoguebetween Elaine and a customer. E= Elaine, C= Customer E: Good afternoon, sir. Can I help you? C; Good afternoon, I am goin

33、g to buy a car for my girlfriend. Can you(1) _ (推荐推荐)some for me? E: Sure. I am glad to be2_ 为你为你效劳效劳. For a young lady, Corolla is a good choice. Grace, coziness and reasonable price made her gain top spot in car sales ranking in March. Please look at this3_ 小册子小册子, including price, images and para

34、meters of Corolla. If you have any question, please feel free to ask me. C: Thank you. I have already known about Corolla. It is good, but I think it is4_ 太常见了.E: Oh, thats OK. I can show you others. Please watch the big screen, it is displaying our new car, Crystal, which has just been launched especially for young ladies. It is like Mini Cooper, but has more colors, including red, pink, white and blue. All colors are crystal. So it is very cut