旅游英语第章PPT通用课件

1、Unit 3Hotel AccommodationPart I Listening and SpeakingPassage 1New Words & Expressionskeyintoreservation formrate n.standardize v.check-list输入预定单价格标准化检查表Passage 2New Words & ExpressionsTreasure Boxrival n.under the same roofapprehension n. stage v.average-sizedoff-seasoncompetitive personnel竞争对手在同一地

2、点焦虑不安举办(活动)一般规模淡季竞争方人员season n.季节，时期Spring is my favorite season.春天是我最喜欢的季节。The harvest season started earlier this year.今年的收获期来得比较早。v. 调味(使)适用The seasoned meat is delicious.腌过的肉十分美味。I have seasoned myself to cold air.我已经练得不怕冷空气了。DialogNew Words & Expressionsn. 篮球赛季The Lakers are winning in this sea

3、son.这个赛季湖人队保持胜绩。function v.活动；运行This lathe doesnt function well.这台车床有毛病。n. 功能，作用The function of the ear is to listen.耳朵的功能是听。single roomfill out单人间填表key cardnationality n.place of issue regulation n.钥匙卡国籍发证地点规章制度ReferencesTreasure BoxGuestReceptionistHow can I?Where is?Do you have?Is there in the ro

4、om?What does this mean?The is just around the corner.Yes, there is one in the room.Your passport number, please.Could you please?Please sign here.Your room number is, enjoy your stay!fill in sth. 填写表格Can you help me to fill in these blanks?能帮忙填写吗？fill sb. in向某人解释Its not easy to fill him in.很难向他解释。Pa

5、rt II ReadingText A New Words & Expressionsproperties n. hospitality industry n. challenge n.attuned toclientele n. obliged adj. option n. identify v. exclusively adv. all-suite hotel value-conscious adj. executive adj. property n. proliferation n. 地产，所属地酒店业，招待业挑战调整客户有义务的选择识别唯一地，单独地全套房酒店关注价值的高级的酒店场地

6、发展，增长Hotel Accommodation Nowadays, hotels, particularly large properties, should offer guests various kinds of accommodation choices to satisfy different market groups. That is to say, hospitality industry is facing a changing market. The hotel formerly catered to long-term guests many of whom would

7、 stay a month or more who would return season after season and receive truly personalized service from a staff attuned to their individual needs.Now, however, the hotel must change to meet the needs of todays guests. The biggest challenge for hotel business is to maintain its appeal to traditional c

8、lients while also attracting the modern clientele, which includes conference and seminar attendees. The competition for a hotel comes not only from other hotels, but also from the discovery by the worlds elite of new places. Once the wave moves elsewhere, nothing you can do will bring it back. Peopl

9、e are not obliged to come back to your hotel.Todays guests have more options than ever, but by the same token, there are a wide variety of guests. Not everyone wants the same thing. A successful hotel must identify the guest groups it wants to serve, determine their economic value, and define what t

10、hey want. Hospitality industry has now created several different types of properties in an effort to develop brand loyalty among customers. Among them areHotels within HotelsThe “hotels within hotels” concept has proven popular, especially with upscale guests who appreciate having a club or floor re

11、served exclusively for their use. Sheraton and Hilton hotels offer Tower sections, Hyatt promotes a Regency Club, Shangri-La has its Horizon Floor, and Marriott offers a Concierge level. Other properties also promote business clubs, floors, and services. All-Suite HotelsThe all-suite hotel, as menti

12、oned, has become an integral part of the hospitality industry, and appeals to value-conscious travelers who do not want to pay extra amenities they would not use at a traditional hotel (a lounge, swimming pool, health club, and so on ), as well as to travelers who enjoy the extra comfort a suite can

13、 provide during extended business or pleasure stays. To meet a variety of needs from budget to executive tastes all-suite hotels vary from complete resort-like properties that offer meeting facilities, restaurants, and recreational amenities for the upscale travelers to those that have trimmed the e

14、xtras while still providing the comforts of home to value-oriented travelers. Many all-suite hotels offer a continental or cooked-to-order breakfast as part of the room rate, and a full-service restaurant is usually located nearby for the convenience of guests.But why are those services are popular?

15、 The likely answer is the spacious accommodations, the home-like atmosphere, and the functional work areas. With the varying concepts and services offered, it is becoming increasingly necessary for a hotel to position itself for particular target markets, and to promote its positioning so that the p

16、ublic will know exactly what the property has to offer. The increased proliferation of these services is expected to continue, and competition in hospitality will grow more heated as more and more travelers discover the hotels that have come to be called “the standard of tomorrow.”Text B New Words &

17、 Expressionsassign v. guarantee n.negotiation n.suite designation update n.clarify v.overall adj.pattern n.breakdown n. recreational facilities conflict n.earmark v.分派保证谈判套房分配最新情况澄清总体的模式细分娱乐设施矛盾冲突标明Room Types and Arrival/Departure PatternAs a professional housekeeper, you must know the number and ki

18、nds of rooms to be assigned. Most agreements with guests call a guarantee of a total number of rooms(1) to be used. This may be fine at the negotiation table, but as the final date approaches, you need to know how many of these are singles, doubles, twins, or suites. Dont forget that there is much c

19、onfusion about suite designation(2). Some hotels go so far as to indicate suites as having “one bedroom for two people” or “two bedrooms for four people”. In addition, people confuse twins and doubles. This can be clarified(3) by indicating “one bed for two people” or “ two beds for two people”.In a

20、ssigning rooms, you need an overall pattern(4) that will indicate when people will arrive and depart. The housekeeper(5) may have some idea from previous years, but you will have to make final updates on patterns when you get the reservations from the guests. Even for corporate reservation, guests f

21、requently arrive a day or two early because of transportation difficulties, personal travel plans, or the attraction of local tourist or recreational facilities. It is wise to indicate the breakdown of rooms into singles, doubles, twins, and suites. In this way, guests will have a better understandi

22、ng of the hotel service and much confusion will be avoided.Be especially careful if you indicate the availability to a specific suite. That extra-special VIP suite(6) may be earmarked for the chairman of the board, who may very well decide to test your golf course or stay in the suite for several da

23、ys after the formal business event. Tell your client that you must have advance notice of such plans to make sure the room is available and that there is no conflict with another group. Notes(1)call a guarantee of a total number of rooms 要求得到全部房间数的保证。 (2)suite designation 对于套房的分配 suite (法文)套房(3)This

24、 can be clarified 可以得到澄清。(4)you need an overall pattern 你需要有一个全局规划。pattern意为“模式”、“运营方式”。(5)housekeeper 客房部总监(经理)，负责整个客房部的宏观调控。(6)extra-special VIP suite 特定的贵宾套房Culture NotesCourtyard houses of north China, with Beijings Siheyuan (courtyard with houses on all sides), being the highest level and most

25、typical, are the outstanding representatives of traditional residences of Chinas Han nationality. Beijings Siheyuan, seated in the north of the compound and facing south, mostly consists of inner and outer yards. The outer yard is horizontal and long; the main door opens to the southeast corner, con

26、ducive to maintaining the privacy of the residence and increasing spatial change. After entering the main door and turning westward into the outer yard, one finds there are guest rooms, servants room, a kitchen and toilet. Going northward from the outer yard through an exquisitely shaped and quite b

27、eautiful floral-pendant gate, one enters the square, spacious main yard. The principal room in the north is the largest, erected with the tablets of “heaven, earth, monarch, kinsfolk and teacher”, which is for holding family ceremonies and receiving distinguished guest. The left and right sides of t

28、he principal room are linked to aisles inhabited by family elders. In front of the aisle there is a small corner yard which is very quiet and is often used as a study. Both sides of the main yard have a wing room serving as living rooms for the younger generations. Both the principal room and the wi

29、ng rooms face the yards which have front porches. Verandahs are used to link the floral-pendant gate and the three houses, so that one can move alongorsit in them to enjoy the flowers and trees in the courtyard. Behind the principal room, sometimes, there is a long row of “Hou Zhao Fang (back illumi

30、nated room)” serving either as a living roomorutility room. Part III Applied WritingOrientation Planning(入职培训计划)入职培训是向新员工介绍酒店和各自岗位情况的过程。新员工入职的第一天首先要参加酒店的入职培训教育。许多新员工带着好奇和兴奋的心情来到酒店，酒店应该利用这个机会向员工讲述工作的目的和服务的重要性。入职培训因各酒店的规模和运营而不同，如入职培训的负责人、培训的时间、培训的模式和发出的信息等。入职培训一般由人力资源部负责筹划和操办，涉及的步骤如下。(1)总经理欢迎新员工(Welco

31、me by general manager)。(2)主要部门负责人欢迎新员工(Welcome by major department directors)。(3)通过影像和书面材料向新员工介绍酒店的经营理念、员工职责和工作目标(Video or handouts about the organizations philosophy and role the employee plays in helping meet the hotels mission and goals)。(4)分发各种书面阅读材料和员工手册(Distribution of manuals and other materi

32、als)。(5)审视酒店的各项规章制度(Review of policies and procedures)。(6)讨论福利(Discussion of benefits)。(7)讨论客户关系(Discussion of guest and employee relations)。(8)填写个人表格(Completion of personnel forms)。(9)熟悉酒店各部门(Tour of the hotel)。为了不影响酒店的正常工作，最后熟悉酒店各部门的步骤可根据酒店的具体情况来安排。原则是避开客人入住和离店的高峰期。入职培训计划所包含的议题样本如下： New Employee O

33、rientation Name of Employee:_ Position:_Department:_ Supervisor:_Part I IntroductionWelcome to the new position (give your name, find out what name the employee prefers to be called, etc.)Tour of the propertyTour of department work areaIntroduction to fellow employeesPart II Discussion of Daily Proc

34、eduresBeginning/ending time of work shiftBreak and meal periodsUniforms (responsibilities for, cleanliness of, etc.)Part III Information about Salary/WagesRate of payDeductionsPay periodsOvertime policiesCompletion of all payroll, withholding, insurance, and related formsOther (specify) Part IV Review of Policies and RulesSafetyPunctualityAbsenteeismEmergenciesLeaving work sta