国际酒店前厅部前台接待—SP-RM-FO-REC-A403 预付现金Advance cash payment

1、酒店管理之家国际酒店前厅部前台接待服务程序前台是展示公司的形象、服务的起点。对于客户来说，前台是他们接触我们公司的第一步，是对公司的第一印象，是非常重要的。烟花美文网小编整理了公司前台接待的工作流程，希望大家有所收获!前台接待，又叫“行政前台”，与“行政后台”对应，归属公司行政部管辖，它是现代企业典型职位之一，属于面向于公司外部的公司门面，代表着企业的形象，必须形象气质佳，由于此岗位需要值班，不得脱岗，故此职位人数最低不得少于2人；大多数企业通常会依人员流动性提供周期性内调的规定。其通常主要负责客户的来访及登记、电话转接等事务，迎候来宾、判断来宾意向并与接待、办理相关手续、接听来电、回访常见问

2、题。制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。使前厅部运营及管理手册格式化，以便于更正、修改。Position: Reception GSA 职位：前台接待员Department: Front Office- ReceptionDept. Head: 部门：前厅部-前台部门经理：顾弈GM Approval: Akram Touma Date: 总经理批准：日期：Task:Advance cash paymentCo

3、de: RM-FO-REC-A403任务：预付定金序号：RM-FO-REC-A403Standard:Advance Deposits must be collected from guests who have not established a credit with the hotel. The amount must be the total of the room charge, service charge, tax, multiplied by 1.5 and number of nights. The amount must be collected and posted in

4、to the guest folio.标准：与酒店没有信用协议的客人入住必须收取定金。定金总额按照房费，服务费，税费总和的1.5倍再乘以住宿天数来收取。必须按照此计算公式方式收取定金随后入帐。Procedures:If an advance deposit needs to be collected, politely ask the guest for cash.Minimum deposit collection is one night Room, Tax & Service and a “TRACE” left for follow up for the following day.F

5、ollow the FIT check in procedure, post the deposit using the CASH key and print a copy of the guest folio for the guest. Official receipt will be issued upon request.If guest is paying in foreign currency, GSA will treat this as a Foreign Currency Exchange.Note in the Registration Card field that advance deposit has been collected. Also note the amount collected.Consult with Guest Service Manager if guest refuses to pay a deposit for cash settlement.程序：如果有必要收取客人定金，礼貌的收取客人现金。最低要收取客人一天的定金，并在电脑内留“跟踪信息”，以便第二天跟进。按照客人正常登记程序进行，将定