国际联号酒店前厅客房营销礼宾财务运营管理资料 Reception ATP General

1、,Department：Front Office - Reception部门：前厅部 - 前台,Ambassador: 大使,Opera Training,Position: 职位,Task,Trainner 培训人 ,Trainee被培训人,Text By测试人,Text By,任务, 测试人Basic Knowledge,Opera System -function Key,Room Category and Code,Guest Specials Request and Room Features,Market codes & Rate codes & Booking source,Fi

2、nding Guests Booking In PMS,Frequently Used Terminology in PMS ,Option of Reservation Introduction,General ,Modify Guest Profile in PMS,MR Member Enrollment in PMS,New Reservation Made and Cancellation,New Profile Created in PMS,Create Party & Share Reservation,Temporary Pay Master Account Build,Con

3、fidential Handling in PMS,Imput Guest Transportation Information,Upgrade Policy & Operating in PMS,Upsell Program & Operating in PMS,Room Assignment,How to Block Room ,Make Key from PMS,Trace & Alert Use and Follow Up,Room Change,Leave Message,No Show Room Arrival,VIP Category ,Room Condition & Room

4、 Discrepancy,Out of Order/ Out of Service,Room History,Queue Room,User Activity Log,Report/Down time report,Cashiering,Option of Billing Introduction,Identify Transcation Code,Manual Posting,Charges Transfer,Rebate & Correction,Paid Out & Cash Refound,Advance Posting,Advance Deposit & Cancellation,S

5、ettlement of Guest Accounts by Credit Card ,Settle Guest Accounts by Cash/Foreign Currency,Direct Billing Charge,Early Departure & Late C/O,Routing Instruction,Update Folio Type per Request,Foreign Currency Exchange,Folio / Receipt History,Cashier Closing,Blind Drop& Cash over/shortage,Group,Identify Block Code & Blcok Option,How to Find Group Reservation in PMS,Group Routing Instruction ,C/I group