2022年剑桥商务英语考试标准试卷：初级

1、2022剑桥商务英语考试标准试卷：初级PART ONE： Questions 1-5For all personal calls except emergencies, please use pay phone in Reception.Staff may L se office phones in case of emergencyEmergency calls must be made on the payphoneReception deals with emergency callsPhotocopiers Pages per minute Input tray Copt timeAL

2、-104512250 sheets 9.6sD135 14 150sheets 10. 5sD155x 19 400sheets 8. 4sWhich is the fastest photocopier?A.AL-1045D135D155x3、To：Dalmain Shipping CoRe our phone conversation： if your company doesn“ t deliverwithin seven days, we shall get the goods from a different supplier.40、第21题应填41、第22题应填LISTENINGP

3、ART THREE42、In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have ： 30 seconds to look at the test promptly, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you

4、 more questions related to the topic.For two or three candidatesScenarioI” m going to describe a situation.Your department is going to hold a meeting to solve the difficul-ties the employees met at work. You are,asked to chair the meeting.Here are some ideas to help you.Prompt materialStress purpose

5、 and outcomesTime managementStick to the agendaDisrupterRecord discussionsMake decisionsFollow-on questionsDo you want to be only a listener at meeting? (Why?)What should the person who chairs a meeting do if some participants arrive late?What makes a meeting successful? (Why?)Do you think regular m

6、eetings for staff are useful? (Why/Why not?)Is it important to consider how good the service in at the conference centre? (Why?/Why not?)PART FOUR： Questions 23-30You will hear a dialogue on conference arrangements.For each question (23-30) , mark one letter (A,B or C) for the correct answer.After y

7、ou have listened once, replay the recording.When will the conference take place?the first weekend of Februarythe second weekend of Februarythe third weekend of FebruaryWhen will guests arrive?A. Friday morningB.Thursday morningC. Saturday morningWhen will the conference end?late Sunday afternoonlate

8、 Sunday morninglate Sunday eveningWhat are the normal off-peak rates?A.75 pounds for a standard double, 85 pounds for a standard singleB.75 pounds for a standard double, 65pounds for a standard singleC.85 pounds for a standard deuble, 75 pounds for a standard singleHow many people are expected for t

9、he conference?A. 100-200B.100-150C.100-120How many waiting staff does Jenny think they will need?1 for every 20 guests1 for every 10 guests1 for every 30 guestsWhere does Steve suggest placing an adverticement?in a local newspaperat a recruitment agencyin a universityHow many quotes from catering co

10、mpanies is Jenny asked to get?234You now have 10 minutes to transfer your answers to your Answer Sheet.SPEAKINGPART FOUR： Questions 16-22Read the following job advertisement.Are sentences 16-22 on the opposite page ” Right” or “ Wrong” ? If there is not enough information to answer “ Right or Wrong”

11、,choose “ Doesn t say”.For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.Job VacancyAdministrator for OurVolunteer ProgrammeWe need a well-motivated administrator for our busy central office at our national head quarters. The person appointed will play an important part in

12、providing administrative support services to the programme manager.The Administratorv s duties will include co-ordinating staff recruitment and appointment procedures nationwide. You will need to have excellent secretarial, organizational and communication skills as well as an ability to meet deadli

13、nes promptly and efficiently. A knowledge of the latest versions of Word and WordPerfect is essential. You must also be able to read spreadsheets produced in QuattroPro or Excel.For a job description and an application form ( please do not send CVs at this stage), call our 24-hour answer phone on 21

14、238888.Or you can email us, addressed to Melanie Slim, and giving referenceVP. Closing date for applications is 7th March. Interviews will take place at our National HQ on 18th March.The administrator will have his/her own office at national headquarters.RightWrongC.Doesn” t say52、The administrator

15、s duties include appointing new staff.RightWrongC.Doesn” t say53、The successful applicant will be able to work without supervision.A.RightWrongC.Doesn” t say54、Applicants should include their CVs when they send for the application form.A.RightB. WrongC.Doesn” t say55、Applicants can phone for details

16、 and a form at any time.RightWrongC.Doesn” t say56、Applicants must be in by 7th March at the latest.RightWrongC.Doesn” t sayCandidates will be interviewed by Melanie Slim.RightWrongC.Doesn” t sayPART FIVE： Questions 23-28Read the article below about package holiday success.For each question on the o

17、pposite page, choose the correct answer.Mark one letter (A, B or C) on your Answer Sheet.Package Holiday SuccessTravel operator Sandersley is different from most of its rivals.UK package holiday companies would love to have plenty of repeat business. Instead, in an effort to attract trade, they are

18、forced to spend enormous sums on marketing 一一 but they are operating in a very competitive market. So, although the big travel companies try hard to create attractive brands, if you ask the customers delayed at airports, many aren“ t even sure which company they” ve booked with. Ask customers of San

19、dersley, however, and this is probably their third or fourth holiday with the company.A Sandersley holiday doesn ” t come cheap； but for their customers this isn“ t an issue.The attraction is that they get an activity based “ club which has escaped the notice of the general public. Even the location

20、 of the holiday is of minor importance.A high proportion of customers are families,because the adults are free to enjoy the activities on offer, while small children are in the care of people employed by Sandersley just for this purpose. These nannies get free flights and meals on top of their pay.I

21、nterestingly, most of the company s senior managers began at the bottom： for example, Carol Fletcher, the Marketing Manager, came as a ski guide in 1985, went away toset up her own catering business, sold it for a considerable sum, and returned to Sandersley in the late 1990s.The company“ s performa

22、nce over the years means that It gets a steady stream of offers from large tour operators wanting to buy the company. Jerry Baker, who started the firm, came very close to selling“ it for 30 million a few years ago. But at the last minute, Garmond, the potential buyer, was itself taken over by an Am

23、erican travel company which didn“ t see a place for Sandersley in the group.So where does that leave Sandersley? Despite greatly increasing its turnover in the past four years, the company has a careful attitude to expansion. Its decision not to sell skiing holidays in North America proved the right

24、 one when many of its rivals failed to persuade British travelers to take the tenhour flight. Learning from experiences like these, Sandersleyn s two recent departures from its main activity are the acquisitions of restaurant chains in Spain and in Turkey. And as for moving into the mass market for

25、its holiday? Sandersley is much too successful to want to do that.Sandersley differs from most other UK travel operators inthe cost of its holidays.the places where it advertises.the number of repeat bookings it has.Sandersleyv s customers likethe places where the company organizes holidays.the fact

26、 that the company is not well known,C.the prices that the company charges for its holidays.The company attracts families becauseit arranges joint activities for adults and children.it has staff who look after children.it provides free holidays for children.61、In what way is Carol Fletcher typical of

27、 the company s senior staff?A. She started working for the company at a low level.B.She brought experience from another industry.,She used to run her own company.Sandersley was not sold becauseGarmond believed the price was too high.Garmondv s new owner decided against the purchase.Garmond fait unha

28、ppy with Sandersleys performance.What is Sandersley s strategy for expansion?A. to offer holidays in different countries.This means that Dalmain Shopping Co mustA.get the goods from another company.B.phone to confirm when the goods will be delivered.C.deliver the goods on time or lose the order,Diar

29、y for Ms Caroline CarterMon 1 7 Visit to port facilitiesMon 1 0 Flight LisbO一RiO, transfer to hotelTues 1 1 Meeting with Sr RibeiroTues 1 8 Meeting with Sr RibeiroWed 1 2 Factory visitsWed 1 9 Flight RiO一lisboaThurs 1 3 Transfer by car to AmanhaF r. 14 Board meetingSat 15 Free daySun 16 Free dayExcl

30、uding travel, on how many days is Caroline working?568To： Debbieto increase the customer base for its holidays.to depend less on the holiday industry.PARI SIX： Questions 29-4064、Read the new report below.Choose the correct word to fill each gap from A, B or C.For each question (29-40), mark one lett

31、er (A, B or C) on your Answer Sheet.One of the issues people are concerned about as they start to define their personal brand is being (29)to one subject or area. They ask “can I be an expert in more than one field or should I (30)one? ” You have the freedom to brand yourself as you choose, and you

32、can always expand your offerings, (31)the knowledge you gain and your new interests. When you have an assortment of interests, you need to make sure that you manage them properly, both in (32)of the time you (33)to each and how they are intertwined in your lifes tyle, online and off.If you have onli

33、ne interests and they are (34), then your hand brand will be much more powerful because those interests can complement each o!her. (35), if you are a financialanalyst working at a bank during the day and a stock trading blogger by night, you can (36)both, without drifting (37) from your current bran

34、d (38)of course that you don“ t violate any confidentiality rules or insider trading laws.If your interests aren“ t related in any (39), then they should be completely detached, such as having two (40)Websites catering exclusively to each.retainedrelatedC.confinedfocus onaccount forC.subject torelat

35、e tobased onC.fixed uponA. respectaspecttermsallocatedelegatedividedependentinseparablerelatedFor instanceNow thatMoreoverjoinbondstickA. forwardawaybackA. givenB.providedC. in casecasemannerwaydistinctdistinctiveC.distinguishedPART SEVEN： Questions 41- 4576、Read the memo and email below.Complete th

36、e form below.Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.MemoTo： RolfFrom： WilliDate： 02/12/04I just received this email from Peter Madsen, Head of Security, authorizing a leave of absence for the Deputy Head of Security. It seems she has to go for an

37、interviewa sonnel post withSafeHands Security. Lucky woman. Could you send a file note to Per-From： Pmadsen unterweq, org. chDate： 2/12/04 11:35:23. AMTo： WilliEpp unterweg, org. chSubject： Re： Irmgard Ruchti, Deputy Head of SecurityI have authorized a leave of absence for this employee from 24th to

38、 27th June inclusive.She can be reached during this time if really necessary on her mobile, 044445 8888.Please inform Personnel. Any queries, call me on Extension 4545.File NoteFrom： RSTo： PersonnelRe： Leave of AbsenceEmployeev s name： (41)Department： (42)Dates requested： (43)Reason for absence： (44

39、)Emergency contact No. ： (45)Authorized by xxx第41题应填77、第42题应填78、第43题应填79、第44题应填80、第45题应填From： ArturoTime： 09：20Re： Phone call from Bob PartridgeMr Partridge is held up in heavy traffic, can” t make the 10： 30 meeting. Can you reschedule to 11： 30? Please phone himon his mobile 555 1478.Bob Partridge

40、 wants toA.phone Debbie on his phone.B. change the time of the meeting.C.speak to Arturo.PART ONE： Question 4614、You are the Customer Service Manager in a telemobile company who has received a call from a customer complaining about the delay of delivery.Write a note to your secretary：telling her abo

41、ut the claim.mentioning the serial number of the order and date of delivery, asking for relevant files and the duplicate invoice.Write 30-40 words.PART ONE15、In this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express perso

42、nal opinions.(1) How to spell your name?(2)Which kind of transport would you like to choose when you want to go to school?(3)What kind of people you do to get along with?PART TWO16、In this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics

43、from the two below and then talk for about one minute. You have one minute to prepare yourself.A What is important when. . . ?Choosing a business-training courseRelevance to my jobSubjects coveredCostB What is important when. . . ?Trying to increase the sales of a productAdvertisementsStrict work sc

44、heduleCutting costWrite a reply to Ding：apologizing to the customer.explaining the reason of the mistake.saying how the problem is being solved.Write 60-80 words on your Answer Sheet.Dear Mr. Forest,Some information is missing.You will hear two people discuss how tO save a racecourse.For each questi

45、on (9-15), fill in the missing information in the numbered space using a word, numbers or letters.After you have listened once, replay the recording.Information on the racecourse：It has a (9) history. It may be changed to a do)Reason：It (11)for the last two years.Solution：They may employ a (12) to s

46、olve problems,Worries：Do not know (13)of this racecourse.Destroy the heart of the business in the process,Performance：Saved a (14) in France.Turned the Giant” s Golf Club in (15) around.第9题应填19、第10题应填20、第11题应填21、第12题应填22、第13题应填23、第14题应填24、第15题应填PART TWO： Questions 6-1025、Look at the list below. It s

47、hows the titles of chapters from a book about management.For questions 6-10, decide which chapter (AT) each person should read.For each question, mark one letter (A-H) on your Answer Sheet.Do not use any letter more than once.THE MANAGER” S HANDBOOKAccounting： reducing the operation costFinance： man

48、aging foreign exchange risksPersonnel Management： creating productive work groupsinformation Management： sharing knowledge with employeesMarketing： obtaining and using consumer informationF.Production and Operations： managing the supply chainG. Global Communication： improving negotiation skillsH.Pro

49、ject Management： ensuring research is well focused26、Sara is studying customer survey methods and needs to learn how to analyse the data.27、Rachel works in an export department and wants information on how to avoid fluctuations in the value of export earnings.Andreas wants to find out whether proposed changes to his company“ s promotion methods will result in necessary cost savings.Alexander owns an advertisi