面面俱到的企业基础架构监控与管理

1、面面俱到的企業基礎架構監控與管理魏早達 Vincent Wei 亞仕資訊 Yes Information, Inc.AgendaIT 管理架構及解決方案伺服器智慧型監控Desktop 管理非小事IT 管理架構及解決方案ITIL / MOF 最佳實務Network OperationCenterSNMP, WMI, MMC, 伺服器智慧型監控Third Party MPISV MPIT Developed MP ApplicationsApplications SupportInfrastructureApplication Server MPSQL Server MPIIS MP Platfo

2、rmsPlatforms SupportMonitoring Layers Hardware MPWindows Server MPSecurity MP ApplicationApplicationApplicationFINANCESALESHRApplicationApplicationApplicationApplicationApplicationApplicationOperations/SecurityMOM 2005 ArchitectureManagement ServerMOM Database MOM DataWarehouseReportingConsole Opera

3、tionsConsole AdminConsole MOM AgentMOM 2005 Management GroupRefined IntelligenceImproved Management Packs tuned for the enterprise containing product group knowledgeDefined Health ModelProduct Group KnowledgeContext Sensitive TasksEvent, Alert, Performance RulesViews (e.g. MOM MP Agent deployment, A

4、gent Config, Computer Discovery)Associated Operational and Product Specific ReportsOver 30 Management Packs will be available at RTMThird Party Management PacksSiebel, Dell, HP ISM, Citrix, etc.Reporting Based on SQL Reporting Service and the MOM Reporting Server:Long term data storageCustomizationD

5、ynamic/Sophisticated reports Per report securityExporting data to other formatsService specific reports out of boxSummary reportsCapacity and performance trend graphsOperations reportsResourcesAvailability and ReliabilityCapabilitiesView or print Publish to Web siteSchedule generation offline複雜而分散的I

6、T環境- 以某金控集團線上交易系統為例Monitoring ServerRouter/Firewall100 Mbps SwitchWeb Server NWeb Server 3Web Server 2Web Server 1Order Processing Server (with message queue, payment component, and SMTP)Admin Server (with Domain Controller & DNS)Database Server 1Disk ArrayDatabase Server 2Active Directory Domain Co

7、ntroller (with DNS)e-mail不通, user抱怨連連, 老闆氣得跳腳客戶登入綱站有問題没辦法下單Performance太慢, 不知是web server的問題, 還是app的問題, 還是database的問題?數字會說話, 但是需要數字的時候去那生出來?報表還要拉半天 整個系統有上百台server, 那能一台一台盯? 只好碰運氣了伺服器管理人員的一天系統管理人員的一天（一）早上上班，打開Outlook看看訂閱的報表系統管理人員的一天（二）Outlook 出現MOM 2005送來的錯誤事件系統管理人員的一天（三）看看伺服器整體環境系統管理人員的一天（四）使用State Vi

8、ew監控細部元件及角色的狀態RoleInstanceComponent系統管理人員的一天（五）使用MOM Reporting作為統計分析的依據Business LogicEvent Integration自動化故障申告流程 - Auto-ticketing Solution Monitoring and Control Tool- 提供 Alert Name, Computer Name, Alert Severity等資訊Configuration Management- 提供組態管理所需資料, 如state, ownership and SLA Location, Service Leve

9、l Offering, Owner, EscalationMOM 2005Monitoring &ControlInventory MgtAsset MgtTrouble TicketingConfiguration ManagementDatabaseTrouble Ticketing支援 Incident and Problem Management, 支援故障跟催, 人員責任密切結合技術, 人員, 流程Desktop 管理非小事SMS 2003資產管理及加值報表微利時代,如何精確掌握IT軟硬體資產, 用多少,付多少? 自動化資產盤查良好的擴充性100,000+ systems on si

10、ngle primary site5-7X scale over SMS 2.0易用的盤點介面Better selection criteriaWildcards, directories, and environment variables改良的報表系統WMI provider to inventory Add/Remove Programs dataBoth the UI and Registry InformationEasier to track suite of applicationsEnterprise Agreement True-Up reportWMI provider t

11、o inventory Windows Installer component status有效減少資產盤點造成的網路流量Deltas generated on clients, advanced clients use compressedXML files軟硬體資產報表維護IT系統的安全性協助認定重大的patches確認系統弱點即時而可靠地更新patches提供精確的更新狀態報告系統化流程彈性化的控制降低成本提昇可靠度及有效性補充程式管理需求使用SMS 2003部署的關鍵點必須自己手動下載修補程式要找到此修補程式的下載網頁必須依據要修補的弱點所影響到的產品或元件、及其語系，找到正確的修補程

12、式檔案後，再下載儲存必須取得安裝檔案所需參數要找到說明此修補程式檔案之參數設定的網頁參數有分新舊版，難以判斷要組合此修補程式檔案之所需參數有的修補程式檔案並沒有各別的參數說明網頁，因此難以找尋所需參數智慧型補充程式部署的省思SUS優點設定簡單容易自動下載補充程式不用知道補充程式的參數缺點可惜沒有報表可以知道部署安裝狀況不能提供強迫安裝及延後開機的功能 那是不是有一個方法或工具可以結合SUS和SMS的優點呢?一個好用的補充程式部署輔助工具 Yes-PDM結合了SUS的便利性及SMS的高管理性將部份SMS補充程式的部署步驟予以合併及自動化Yes-PDM運作方式RPSMS ClientsSUS ServerInternet至 Microsoft 更新SMS Serv