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1、PART I Being All Ears PART II Talking Face to Face PART III Maintaining a Sharp Eye PART IV Trying Your Hand Unit 6Business and NegotiationPART IMaking a phone callBeing All EarsWords to KnowShort ConversationsSituational DialoguesPassage Listening Words to Know1. reception n. (公司)服务台2. possibly a.

2、或许3. advertising a. 有关广告的4. department n. 部门5. information n. 信息, 资料6. wrong a. 错误的7. personnel n. 人员, 员工 a. 人事的, 人员的8. extension n. (电话的)分机, 内线9. message n. 口信, 信息10. preferably ad. (如果可能)尽量, 最好Words to Know11. arrangement n. 商定12. book v. 预定13. completely ad. 完全地14. stranger n. 陌生人15. secretary n.

3、 秘书16. importance n. 重要性17. brief a. 简短的18. point n. 要点19. excuse v. 原谅某人的行为 n. 理由20. omit v. 省去, 疏漏Short ConversationsDirections: Listen to the dialogues and fill in the blanks with the words you have heard.A: Hello, . Can I help you? B: This is Tom, Room 721. Could I have a taxi, please?A: Hello,

4、Department. What can I do for you? B: Hello, Id like some on advertising in your newspaper, please.A: Hello, 863- . B: Oh, Im sorry. Ive got the number.A: . B: Could you please give me the number of the Department?A: Victory . Good afternoon. B: Could I speak to Mr. Li, please? 212, I think.Situatio

5、nal DialoguesDialogue 1Directions: You will hear a dialogue in which Joe is calling to talk to Mr. Green, but Mr. Green is not in. So he leaves a message.1. Who is Joe talking to over the phone?A. Mr. Greens wife. B. An operator.C. Mr. Greens friend. D. Mr. Greens secretary.2. Where is Mr. Green now

6、?A. He is in the office. B. He is on a business trip.C. He is at lunch. D. He is not working today.3. When does Joe prefer Mr. Green to call him?A. Before 4 p.m. today. B. After 4 p.m. today.C. Before 4 p.m. tomorrow. D. After 4 p.m. tomorrow.Dialogue 14. What is Joes phone number?326-6820. B. 362-6

7、028.C. 326-6802. D. 362-6820.5. In which month will the meeting be?September. B. October. C. November. D. December.Dialogue 2Directions: Thomas is calling Chinese Restaurant to book tables.1. What is Thomas calling for?A. Asking about some book. B. Ordering food.C. Booking a table. D. Finding someon

8、e.2. When will be the dinner?A. April 23rd.B. April 24th.C. April 25th.D. April 26th.3. What time does Thomas want at first?A. 6:45. B. 7:15. C. 7:30.D. 8:15.Dialogue 24. What time does Thomas accept finally?A. 6:45. B. 7:15. C. 7:30.D. 8:15.5. What is Thomas phone number?673-0035. B. 736-0035. C. 7

9、63-0005. D. 763-0305.Passage Listening1. Directions: Listen to the passage and fill in blanks with the exact words you have heard.When you talk with a by telephone, your speech tells what kind of person you are. When you answer the phone, do so with a in your voice. When you have your put through a

10、call for you, be ready to take it. The “wait-a-minute” is like pushing a door bell and running around the house. In business, telephone conversation is of great . Business calls, of course, should always be and to the . Passage ListeningSocial calls may be longer, but if you wish to carry on an conv

11、ersation, you should first make sure whether the other person is busy or not. If you must leave the telephone, ask the person to whom you are talking to you for a moment and when you come back, say, “Im sorry to have kept you waiting.” In a telephone conversation, never a pleasant “Good-bye”. 2. Dir

12、ections: Listen to the passage again and answer the following questions in brief.(1) What does your speech on the telephone tell other people? _(2) When you answer the telephone, how should you mind your voice? _(3) What should be business calls like? _(4) If you must leave the telephone, what shoul

13、d you do? _(5) What should you do in closing the conversation? _PART IITalking Face to Face Making a phone callFollow the samplesUseful Sentences and ExpressionsSample 1Li Gang is calling to speak to Mr. Smith.Secretary: Good morning.Li Gang: Good morning. This is Li Gang here Im calling from New Yo

14、rk in America.Secretary: How can I help you?Li Gang: Im trying to get hold of Mr. Smith. Is he available?Secretary: Ill just find out for you. Hello, Mr. Li, are you still there? Im sorry; Mr. Smith is available at the moment. Would you like me to put you through to Mr. Smith?Li Gang: Yes, please. T

15、hats very kind of you.Secretary: Youre welcome.Follow the samplesSample 2Jane is calling Mary to tell about her getting a cold. She also asks for a leave for the meeting.Mary: Good morning, this is Mary speaking.Jane: Hi, Mary. Good morning. This is Jane. Im so sorry that I made such an early phone

16、call.Mary: Its OK. What can I do for you?Jane: Sorry, Im afraid I cannot attend the meeting this morning. Last night I had a sore throat and Im afraid that I am having a fever now.Mary: Oh, I am sorry to hear that. Have you gone to the hospital?Jane: No, havent yet.Mary: Dont worry about the meeting

17、. Youd better go to see a doctor. Wish you will get better soon.Jane: Thank you, Mary. Bye.Mary: Bye.Useful Sentences and Expressions* This is Ken (speaking).* This is Ken here.* Ken speaking.* Hello, 6437746.* Excuse me, who is this?* Could/Can/May I speak to Kate, please?* Can I have extension 733

18、?* Ill put you through.Useful Sentences and Expressions* Go ahead, please. Youre through.* Can you hold the line?* Can you hold on for a moment?* Im afraid Mr. Jackson is not available at the moment.* Mr. Jackson is out at the moment.* Could/Can/May I take a message?* Would you like to leave a messa

19、ge?PART IIIMaintaining a Sharp EyeWhat is Business?Text A Detailed Study of the Text (A)Detailed Study of the Text (A)1. The entrepreneur is responsible for initiating business activity. 企业家有责任启动商业活动。 be responsible for是有责任的意思Mike is responsible for designing the entire project.麦克负责设计全部工程。2. He must

20、 be able to decide on the value of things which other people invent.他必须能够决定其他人发明的东西的价值。 be able to 是能够的意思You must be able to speak French for this job.干这项工作你得会说法语。 decide on 是决定,选定的意思Were still trying to decide on a venue.我们任然在设法选定一个会场。Detailed Study of Text ADetailed Study of the Text (A)4. When a

21、company goes bankrupt, that is, becomes unable to pay debts, it causes problems for many people. 当公司破产,也就是说其没有能力还清债务的时候,会对许多人造成问题。 go bankrupt是破产的意思Detailed Study of Text APART IIIMaintaining a Sharp Eye Learning about ManagementText B Detailed Study of the Text (B)Detailed Study of the Text (A)1. M

22、anagers and organizations go together hand in hand.经理人和组织者紧密地联系在一起。 hand in hand是密切关联地,连在一起地We will work out this problem hand in hand.我们携手解决这个问题。2. How do managers differ from other members of an organization? 经理人和组织中的其他成员有什么不同呢? differ from是有区别,不同于的意思French differs from English in this respect.在这方

23、面法语不同于英语。3. If the result strays off its predetermined path, corrections are made.如果结果偏离了预设的情况,将会做出纠正。 stray off 是偏离的意思We seem to be straying from the main theme of the debate.我们似乎是偏离了辩论的主题。Detailed Study of Text BDetailed Study of the Text (A)4. Managers will likely find that their activities can b

24、e classified into two groups. 经理人们将可能发现他们的活动可以被归为两类。 be classified into是分类的意思Patients are classified into three categories.病人被归为三种类型。Detailed Study of Text BPART IIIMaintaining a Sharp Eye What Makes a Good Businessman?Text C Detailed Study of the Text (C)Detailed Study of the Text (A)(1)集中精力专注于你手头的

25、工作,心无旁骛地完成它。(2)清楚地意识到达成目标必需的前提条件:你需要付出什么努力,朝什么方向努力,如何切实地采取行动?(3)随时进行认真细致的观察,或者是养成注意细节的习惯。(4)深谋远虑并谨小慎微,所有成功的领导者都是不到成功的最后一刻决不松懈。(5)对自己满怀自信,但不是自尊自大或令人生厌的自我吹嘘。这种自信必须建立在对需要采取的行动的彻底了解,或者是已有的相关经验,或者是两者的结合的基础之上。(6)尊重末知领域。在任何一项事业中,都存在不可预知的困难,只有明察秋毫的眼睛才能把它们分辨出来。(7)尊重他人的意见。(8)对新颖的观点和想法深思熟虑,有许多看似非常美妙的想法在认真的推敲之后

26、或者是公正客观的评判面前立刻就黯然失色了。(9)培养多方面的兴趣和能力。拥有丰富渊博的知识,面对一个商人来说总是大有裨益的。Detailed Study of Text CPART Trying Your HandApplied WritingGrammarA Short LetterWang Hua is a college student. He is from Chengdu. He writes a short letter to Tom, who plans to visit his town for his holiday, advising him on what to see

27、and to do. Now read the letter.Dear Tom,Im very glad to hear that you will visit my town, Chengdu. Its an old city with a lot of beautiful places, such as Wuhou Temple(武侯祠), Dufu Thatched Cottage(杜甫草堂),Qingyang Taoist Temple(青羊宫) and famous scenic spots such as the Dujiangyan Dam(都江堰).Besides visiti

28、ng these famous scenic spots, you also have chances to taste all kinds of snacks(小吃) in Chengdu, such as Spicy Hot Bean Curd(麻辣豆腐)and Hot Pot(火锅).Im looking forward to seeing you.Take care! Love, Wang HuaApplied Writing一般过去时 (Simple Past Tense)一、一般过去时的构成和形成1. 动词be: 第一人称单数和第三人称单数用was, 其余一律用were。2. 动词

29、have: 一律用had, 没有人称和数的变化。3. 动词do: 一律用过去式的形式did, 没有人称和数的变化。行为动词的过去式有两类。一类是规则动词(规则动词的构成方法), 另一类是不规则动词。不规则动词的变化有其特定的形式, 必须一一记忆。规则动词构成过去式的方法: 情况词尾变法例词一般情况加edworked, planted以e结尾的词只加dlived, agreed以辅音字母y结尾的词变y为i再加edstudied, tried以重读闭音节结尾而末尾只有一个辅音字母的词将末尾的辅音字母双写, 再加ed(以“x”结尾的词直接加ea)planned,stopped,permitted,mixed,fixedGrammar一般过去时 (Simple Past Tense)二、一般过去时的肯定

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