实用商务英语口语教程全套教学课件

1、Programme 1 Business Reception商务接待Popular Business Proverbs: 1. A father is a treasure, a brother is a comfort, but a friend is both. 2.Absence sharpens love, presence strengthens it.3. Do as the Romans do.4. Seeing is believing. Programme Study Objectives: To grasp the relevant terms and expression

2、s on business reception;To get some idea of the procedure and attention to the business reception;To master the techniques of receiving business clients in business activities;To learn to establish a good business relationship with foreign clients;Brief Introduction In business field, reception stan

3、ds the most prominent position. It aims to make clients relaxed and to develop further relationships among them. When a businessman receives his clients, he usually leaves his office and immerses in an open air with the clients. That is important to improve the relationship among the clients and fin

4、d additional chances for business. A successful reception will make a good impression on the clients and be likely to reach an agreement. Business reception includes such activities as meeting the business clients at the airport, sending them to the hotel, entertaining them, arranging visits and sig

5、htseeing trips, checking out and other activities. Section I: Warm Up Your Mind(1) the Customs(2) passport control (3) flight connection(4) light luggage(5) reception desk(6) fill in(7) registration form(8) round-trip ticket(9) departure time(10) international flightA.轻便行李B.接待处C.填写，填补D.入境检验E.往返票F.起飞

6、时间G.海关H.国际航班I.登记表J.转机处1.Terms Match 2. Pictures and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions. In picture one, what are the woman and man doing? How do you think of the dining room of the hotel? Does it leave a deep impression on yo

7、u?Section II: Act Out Preparations Project Study 1 Dialogue: Role-play： Role-play the above-mentioned dialogue in pairs. Meeting a ClientProject Study 2 Dialogue: Role-play : Role-play the above-mentioned dialogue in pair Laying Dinner for a ClientProject Study 3 Check OutDialogue: Role-play: Role-p

8、lay the above-mentioned dialogue in pairs.Section III: Practice Out1. Terms Practice (1) thoughtful (2) hospitality(3) cuisine(4) check into(5) comfortable(6) propose(7) splendid (8) look forward to (9) reception desk(10) on behalf of sb 2. Sentences Practice (1) Lets go and get you checked into the

9、 hotel and have a good rest. (check into)(2) Thank you very much for preparing such a splendid dinner especially for me. (splendid)(3) I hope to have a chance to repay your hospitality some day. (repay ones hospitality)(4) Mao Tai is really nice and it wont go to your head, as most liquor does. (go

10、to ones head)(5) On behalf of my corporation, I shall propose a toast to you. (on behalf of)(6) Thank you for your inquiry about our new products. (inquiry about)(7) Thanks again for an enjoyable evening. (enjoyable)(8) Im leaving at 6:00 p.m., so Id like to settle my account now. (settle ones accou

11、nt)(9) Thats for the breakfast you ordered from the room service. (room service)(10) Wed like one for your file and the other for the account. (file, account)3. Dialogues Practice Miss Zhan: Excuse me, are you Mr. Smith from Australia? Mr. Smith: Yes, Im John Smith. Its my honor to meet you.Miss Zha

12、n: Me too. 您旅途还好吗？Mr. Smith: The flight was good. But I was a little bit tired.Miss Zhan: The flight was so long. 我们走吧,等到饭店登记后好好休息一下吧。 Mr. Smith: OK.Miss Zhan: Welcome to Dalian, Mr. Smith. 我们真期望我们的合作能成功。Mr. Smith: Thank you. 很高兴有机会来到大连。Miss Zhan: Mr. Smith, let me help you with your baggage. Mr. Sm

13、ith: No trouble, thanks. Miss Zhan: I want to make sure that you know our schedule. The meeting starts at eight thirty tomorrow morning in the meeting room. Mr. Smith: I know.Miss Zhan: 我让司机八点来接你。Have a good rest!Mr. Smith: Thanks again. Section IV: Speak Out1. Tongue Twisters (1) Bill built a big b

14、rick building. (2) I bought a bit of baking powder and baked a batch of biscuits. (3) I have a black-backed bath brush. Do you have a black-backed bath brush?(4) One for sorrow, two for mirth, three for a wedding, four for a birth.(5) A big black bat flew past. A big brown bat flew past. Did the big

15、 black bat fly past faster than the big brown bat flew past? 2. Pair Work You are asked to go to the airport to meet the foreign client on the behalf of your company. At the airport, you easily find your client and talk with him happily.Situation ISituation II. 3.Group Work(1) Have you ever attended

16、 reception activities? If have, tell your classmates the experience.(2) Which business hotel impresses you most? Why?(3) Do you know what are paid attention to when receiving foreign clients?(4) Have you ever had a dinner with a foreign businessman? If have, when and where?(5) What kind of recreatio

17、nal activities would you like to recommend to a foreign client?Section V: Expression Pool Vogue words2. Business PresentationScene of Project 1: Miss Zhang, the secretary of ABC Company in Shenyang, is waiting at the gate of the Arriving Hall of Taoxian Airport. She is expecting Miss Green, who come

18、s for an important negotiation. Scene of Project 2 :On behalf of her corporation, Miss Wang has prepared a splendid dinner at Hongxiang Hotel for her American client Mr. Thomas. At the dinner table, They talk a lot and have a good time.Scene of Project 3 :After several days business talks, Miss Whit

19、e has completed her business task and is leaving at 6:00 p.m. Shed like to close her account, so she comes to Miss Li at the reception desk.Business Presentation refers to PageVogue-word refers to Page Programme 2 Going Sightseeing 观光旅游Popular Business Proverbs: 1. Custom is the guide of the ignoran

20、t.2. A change of work is as good as a rest.3. Cheerful company shortens the miles.4. A journey of a thousand miles begins with a single step. Programme Study Objectives: To grasp the relevant terms and expressions on going sightseeing; To learn to arrange the sightseeing activities at a proper time

21、and place; To know some conversation skills when going sightseeing with foreign clients; To try to introduce one of the Chinese sceneries or cultures to the business guest;Brief Introduction Sightseeing refers to the act of visiting famous or interesting places, especially travelling as tourists. As

22、 to a businessman, one usually goes sightseeing during a business travel somewhere, which is often on company service and under the arrangement of a travel agency. Whether one is travelling as an ordinary or on a business travel, it is necessary for one to get well prepared. Especially when going on

23、 a business travel, one is more likely to think of work than the things that may help make ones trip easier and pleasant.Section I: Warm Up Your Mind(1) itinerary (2) guidebook (3) travelling expense(4) tourist(5) travel brochure(6) off-season(7) peak-season(8) cash advance(9) tour route(10) reimbur

24、sementA.旅游手册B.游客C.旅行指南D.旅程表E.淡季F.旅游路线G.公司返还的差旅费H.旅费I.旺季J.预支差旅费 1.Terms Match 2. Pictures and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions. Look at the above pictures, can you tell us which countries are the famous spots located in?Do y

25、ou often go sightseeing ? Which tourist attraction impresses you most ?Section II: Act Out Preparations Project Study 1 Dialogue: Role-play： Role-play the above-mentioned dialogue in pairs. The first business trip Project Study 2 Dialogue: Role-play : Role-play the above-mentioned dialogue in pair T

26、alking about sightseeing plan Project Study 3 Making a reservation for a business travelDialogue: Role-play: Role-play the above-mentioned dialogue in pairs.Section IV: Field Practice1. Terms Practice (1) sightseeing (2) business travel (3) travel arrangement (4) travel insurance (5) perk (6) touris

27、t attraction (7) passport (8) credit card (9) travel agent (10) visa 2. Sentences Practice (1) Dr. Tang was supposed to have arrived at the meeting at 7:00pm. (be supposed to)(2) Proceed to do it as you are told. (proceed)(3) Hotel and tickets will be arranged by our travel agent. (travel agent)(4)

28、I get used to living out of a suitcase. (live out of a suitcase )(5) Mr. Brown wanted to see something in particular. (in particular)(6) One can buy exclusive goods in a duty-free shop. (duty-free shop)(7) Generally speaking, your performance is a success. (generally speaking)(8) Please book a secon

29、d-class window seat ticket for my daughter. (book) (9) Our school has been equipped with new facilities. (equip with)(10) Shall I make the reservation at a four-star hotel? ( make a reservation)3. Dialogues Practice Dialogue One Mr. Liu: 今天我们的日程安排是观光。Mr. Green: Thank you for your thoughtful planning

30、.Mr. Liu: 有什么特别想去的地方吗？Mr. Green: Oh, Ive no idea. But I heard that its an ideal place for sightseeing and shopping.Mr. Liu: 如果您愿意的话，我可以带你看一些景点。Mr. Green: You dont know how tight the schedule is for this business trip. 我不能错过今晚十点的火车。I have to visit several important clients in another city.Mr. Liu: Th

31、en lets go to the most famous spots and try on some delicious local snacks.Mr. Green: OK, that sounds quite interesting.Mr. Liu: 希望您对各项服务都满意。Mr. Green: Id quite appreciate your service.Mr. Liu: Its my pleasure to be your agent.Section V: Speak Out1. Tongue Twisters (1) I wish you were a fish in my d

32、ish. (2) If two witches would watch two watches, which witch would watch which watch? (3) If you notice this notice, you will notice that this notice is not worth noticing. (4) I like to ride my light white bike, and fly a white light kite with my wife. (5) Never trouble about trouble until trouble

33、troubles you! 2. Pair Work Your manager appoints you as the representative of your company to attend a business meeting in the Washington. Suppose it is the first time for you to go on a business travel. Therefore, you are not familiar with the relevant procedures. Now you are trying to get as much

34、information as possible about it from Jane Smith, a co-worker who are experienced in business travel.Situation IBSituation II. Betty Green is going to attend a trade exhibition in Beijing. She makes a phone call to book a room for three nights from August 3rd to 5th in Holiday Inn, requiring the roo

35、m to be equipped with laundry. Now, you are the hotel receptionist receiving the calling.3.Group Work(1) What is a business sightseeing? Which contents does a business sightseeing contain? (2) What functions does a business sightseeing have? (3) How is a business sightseeing carried out? (4) What sh

36、ould we pay attention to during a business sightseeing?Section V: Expression Pool Vogue Words 2. Business presentation Scene of Project 1: Tom is going to have his first business trip himself. He knows little about the business trip. So he is worried about it and he wants to get some advice from her

37、 colleague Mary. Scene of Project 2 :Carol and John are business partners. After concluding the contract, theyd like to go sightseeing in the city. They are talking about their sightseeing plan.Scene of Project 3 :Kate is the secretary of B&W Company. Mr. Brown, manager of the company is asking her

38、to make the reservation for his business travel in China.Business Presentation refers to PageVogue-word refers to Page Programme 3 Visiting Trade Fair参观展会Popular Business Proverbs: 1. Dont display too many products to your customers. That will daze them. 2. Master how samples work and demonstrate th

39、em skillfully, and thus you can make it.3.Seeing is believing.4. Never judge from appearances. Programme Study Objectives: To grasp the relevant terms and expressions on trade fairs; To understand the importance and types of trade fairs; To learn to introduce a product or company to clients at trade

40、 fairs; To get some idea of the procedures in attending a trade fair, esp. Canton Fair.Brief Introduction A trade fair is designed to sell commodities or introduce new ideas and techniques. It is a market event of a specific period held at intervals. It attracts trade and business visitors. At the t

41、rade fair, a large number of companies present their main product range of one or more industries, or sell the product on the basis of samples. Section I: Warm Up Your Mind(1) showroom(2) developed(3) exhibition(4) sample(5) impressive(6) specification(7) superior(8) fashionable(9) price list (10) c

42、atalogueA.货样，样品 B.给人以印象深刻的C.优秀的，优等的 D.商品陈列室E.先进的，发达的F.价目表，价格单G.展览品，展览会 H.产品目录I.时髦的，流行的 J.规格，规格说明1.Terms Match 2. Pictures and Questions for Discussion.【Direction】 Look at the following pictures and discuss the following three questions. Which kind of fair do you like to visit in the above pictures?H

43、ave you ever visited some kind of trade fairs? Where?How do you think of trade fairs in China?Section II: Act Out Preparations Project Study 1 Dialogue: Role-play： Role-play the above-mentioned dialogue in pairs. Book a Booth by PhoneProject Study 2 Dialogue: Role-play : Role-play the above-mentione

44、d dialogue in pair Introducing Products on DisplayProject Study 3 Asking if Interested in the Products on DisplayDialogue: Role-play: Role-play the above-mentioned dialogue in pairs.Section IV: Field Practice1. Terms Practice (1) showroom (2) exhibition (3) impressive (4) take sth. into consideratio

45、n (5) satisfy (6) specification (7) fashionable (8) salable (9) be of high quality (10) extensive 2. Sentences Practice (1) All products have to go through five checks in the whole process. (go through)(2) Were very interested in your products. We would be glad to start business with you. (start bus

46、iness with)(3) We have specially made out a price-list which covers the most salable on your market. (price-list, salable)(4) What about having a look at the samples first? (have a look at)(5) We have special interest in your products, particularly in your kids shoes. (have special interest in)(6) H

47、ow do you feel about our products? (feel about) (7) There is an upward tendency on the world market and our prices are likely to rise at any moment. (upward tendency)(8) We supply product to over twenty countries, and we are also involved deeply in medical research and development. (be involved in)(

48、9) I am looking for information about current drug therapies. (drug therapy)(10) The catalog contains an extensive list of our current products and services, and also details many of our recent projects. (extensive, detail)3. Dialogues Practice Mr. Wu: This is our showroom. We have put some newly-de

49、veloped products on exhibition. Mr. Stone: 我能先看一看样品吗？Mr. Wu: 你认为我们的产品怎么样？Mr. Stone: They are very impressive, but we are not very sure about the quality.Mr. Wu: 你可以放心。The quality of ours is as good as that of many other suppliers. Mr. Stone: The prices are a little higher.Mr. Wu: When comparing the

50、prices, you must take everything into consideration. 我们的产品在美洲和欧洲很畅销。We always make an effort to improve our designs to satisfy the needs of our customers throughout the world. I can assure you that the prices are very favorable. 在某种程度上，我们的价格取决于你们的订单。 Mr.Stone: Yes, I totally agree with you.Section V

51、: Speak Out1. Tongue Twisters (1) How much dew would a dewdrop drop if a dewdrop could drop dew? (2) A snow-white swan swam swiftly to catch a slowly-swimming snake in a lake。(3) Sandy sniffed sweet smelling sunflower seeds while sitting beside a swift stream。 (4) While we were walking, we were watc

52、hing window washers wash Washingtons window with warm washing water. (5) Sarah saw a shot-silk sash shop full of shot-silk sashes, as the sunshine shone on the side of the shot-silk shop.2. Pair Work You (marketing manager) have received the invitation to Canton Fair and decide to go there with Xiao

53、 Wang, sales manager. At the trade fair, a foreign client is interested in your product (silk garments) and wants to know more. Then you ask Xiao Wang to introduce the silk garments to the foreign client.Situation ISituation II. Your company (Boyasi Group) has accepted the invitation of Canton Fair.

54、 You and your manager have already arrived at your booth. You are working in the booth when a foreign businessman comes in. Then you are going to introduce the foreign businessman to your manager, because your manager wants to make an appointment with him.3.Group Work(1) Have you ever visited a trad

55、e fair?(2) Why the trade fair is important in China?(3) How can we prepare for a successful trade fair?(4) Introduce the 111 session of Canton Fair to your friends.Section V: Expression Pool Vogue Words 2. Business presentation Scene of Project 1: Mr. Zhao saw an advertisement in the newspaper about

56、 the trade fair of International Trade Fair Center. On behalf of Mingsheng Trade Company, hed like to reserve a spot in the left corner, so he calls to book the booth in advance.Scene of Project 2 :Mr. Walker, general manager of ABC Company, is interested in the products on display. So he asks Mr. W

57、u to introduce them to him.Scene of Project 3 :At the trade fair, Mr. Liu introduces many products to Mr. Lewis. Mr. Levis shows great interest in kids shoes and would like to have a further discussion with Mr. Lin. Business Presentation refers to PageVogue-word refers to Page Programme 4 Product In

58、troduction产品介绍Popular Business Proverbs: 1. The tree is known by her fruit.2. A crack bell is never sound.3. A bird is known by its note, and a man by his talk.4. All that glitters is not gold. Programme Study Objectives: To grasp the relevant terms and expressions on product introduction; To unders

59、tand the importance of introducing products for a company; To know the methods of expressing quality and quantity of commodity; To learn to introduce and promote the new products.Brief Introduction In international trade, the commodity in the legal contract should be clearly expressed with detailed

60、information, including the name, the agreed quality and quantity, and packing requirements. The clauses regarding the name and quality of commodities are very necessary and important because the delivery of commodities is often based on them. In the formal cases of business field, commodity descript