饭店公共英语

1、饭店公共英语职工部分一、职位名称首席执行官，类似总经理、总裁，是企业的法人代表CEO(Chief Executive Officer)驻店经理 Resident Manager总经理 GM-General Manage副总经理 DGM- Deputy General Manager/ Vice General Manager总经理助理 Assistant to General Manager总经理秘书 Executive Secretary首席财务官，类似财务总经理 CFO(Chief Financial Officer)人力资源总监 HRD(Human Resource Director)客

2、务部总监 DOR- Director of Rooms/ Housekeeping前厅部经理 FOM-FRONT OFFICE MANAGER前厅部副经理 Asst . Front Office Manager大堂经理 AM-ASSISTANT MANAGER当值经理 DM-Duty Manager宾客关系经理 Guest Relation Officer /GRO礼宾部经理/主管 Chief Concierge 前台主管 Front Office Supervisor 行李员 Bellboy女礼宾员 Door Girl 礼宾司 Door Man 接待员 Receptionist总台收款员 F

3、/O Cashier车队队长 Chief Driver / Driver Captain司机Driver出租车订车员 Taxi Service Clerk商场营业员 Shop Assistant行政管家 Executive Housekeeper行政副管家 Assistant Executive Housekeeper楼层主管 Floor supervisor楼层领班 Floor Captain客房服务员 Room Attendant 洗衣房经理 Laundry Manager 公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Su

4、pervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain 干洗领班：Dry Clean Captain 布草领班：Uniforms Captain仓管员 Storeroom Keeper清洁工：P.A /Public Area客房服务员：Room Attendant缝纫工：Seamstress 熨烫工：Presser洗涤工：Washer万能工 Fitting-up Worker财务总监 Financial Controller 财务部经理 Chief Accountant 成本部经理 Cost Contro

5、ller采购部经理 Purchasing Manager 采购部主管 Purchasing Officer 总出纳 Chief Cashier夜审计员 Night Auditor 信用管理员 Credit Clerk 应收款管理员 A/R Clerk往来款结算员 Accounting Clerk 收入费用结算员 Accounting Clerk 成本核算员 Cost Clerk验货员 Receiving Clerk销售部总监 DOM- Director of Sales and Marketing公关经理 P.R.Manager / Public Relation Manager销售经理 Sa

6、les Manager 销售代表 Sales Executive 美工 Artist销售中心预订员 Sales CenterReservation Clerk工程总监 Chief Engineer工程部经理 Engineering Manager值班工程师 Duty Engineer 电脑部经理 EDP Manager DJ 部主管 DJ Supervisor DJ 员：DJ保安部经理 Security Manager 保安部主管 Security Supervisor 警卫领班 Security Captain门卫 Entrance Guard巡逻员 Patrol Guard监控员 TV M

7、onitoring Clerk餐饮总监 F&B Director餐饮部经理 F&B Manager西餐厅经理 Western Restaurant Manager 中餐厅经理 Chinese Restaurant Manager 咖啡厅经理 Coffee Shop Manager拓展部经理：Marketing Manager楼面经理：Service Manager 餐饮部秘书 F&B Secretary 领班 Captain迎宾员/咨 客 Hostess餐厅收款员 F&B Cashier领班：Captain高级服务员：Senior Waiter & Waitress服务员 Waiter ,wa

8、itress 传菜 Pantry man/girl 实习生：Trainee行政总厨 Executive chef中厨师长 Chef of Chinese Kitchen 西厨师长 Chef of Western Kitchen 西饼主管 Chief Baker西饼主管 Chief Baker 点心工：Pastry Cook 烧味厨师：Grill Chef 厨工：Cook Assistant管事部主管：Steward Supervisor洗碗工：Dishwasher 管事清洁工：Cleaner人力资源部经理 Manager of Human Resources人力资源部副经理 Assistant

9、 Manager of Human Resources人事培训经理P&T Manager福利劳资员Payroll Clerk文员 Secretary职工宿舍管理员 Dormitory Keeper职工餐厅勤杂工 StaffRestaurant Cleaner二、部门名称人力资源部 HR-Human Resources Department培训部 Training Department质检部 Quality Inspection Department保安部 Security Department行政办公室 Executive Office财务部 Accounting Department采购部

10、Purchasing Department 成本部 Cost-control Department 审计部 Auditor Department市场营销部 sales & Marketing Department公关部 Public Relation Department预订部 Reservation Department客务部 Room Division前厅部 FO -Front Office Department前台 FD-FRONT DESK礼宾部 CONC-CONCIERGE商务中心 BC-BUSINESS CENTER管家部/客房部 HK-Housekeeping Departmen

11、t餐饮部 F&B-Food & Beverage Department西餐厅 WR-Western Restaurant r中餐厅 CR-Chinese Restaurant康乐部 Recreation and Entertainment Department工程部 ENG -Engineering Department电脑部 E.D.P.- Electronic Data Processing Dept.三、专业术语GOP 总经营利润:Gross Operating Profit;RevPAR 平均每间可卖房间的收入:Revenue Per Available Room ; GSTS 宾客意

12、见调查系统:Guest Satisfaction Tracking System; ESPS 职工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; SOP(标准经营程序): SOP= Standard Operating ProceduresFIT (散客):FIT=Fully Independent Traveler ; DND (请勿打搅):DN D= Do Not Disturb ;VIP (非常重要的人)：VIP= Very Important Person ; OBFOriental breakfast 中式早餐BBFBuffet bre

13、akfast自助早餐大家!See y 3、Make yourself at home请不要拘礼。四、中英文对照饭店职工常用英语100 句一、日常问候：1、Welcome to our hotel./ Galactic Peace International Hotel欢送来到我们酒店。 /嘉莱特和平国际酒店。2、Thank you for staying in our hotel.感谢您下榻我们酒店。4、Good morning /Good afternoon/ Good evening，sirmadam/ladies and gentlemen.早上好/下午好/晚上好，先生夫人/女士先生们。

14、5、Good night. See you Tomorrow./see you latter晚安。 明天见。/回头见6、How are you today ，Mr/Mrs Brown？Nice to meet you./it is very nice to meet youIm fine. Thank you.你好吗？布朗先生/夫人。见到你真高兴。我很好，谢谢你。7、Have a good time！ 祝你们玩得愉快！8、Have a nice evening！ 祝你晚上愉快。9、Im the receptionist here ，welcome to our hotel.我是这儿的接待员，欢

15、送来到我们酒店。二、处理日常事物：10、May I know your name，sirmadam？ 我可以知道你的名字吗？先生小姐。11、Heres a letter for you .这儿有你的一封信。12、youre wanted on the phone. /hold the line please有你的。/请别挂断13、Im Alice ，Im here to meet you.我叫爱丽丝，我是来接您的。14、Would your please sign here ？ -用于询问客人的意愿请在这儿签名好吗？15、Could you please spell your name ？ 请

16、拼一下你的名字，好吗？16、May I have your telephone number ？ -用于自已想做什么事情的时候我可以知道你的号码吗？17、Whats the trouble， sir？ 你怎么啦？先生。18、Do you like this room?你喜欢这间房吗？19、Its up to you 由你决定。20、Ill fix you Up 我会帮你打点的。21、Ill check it outI cant guarantee anything, but Ill try my best.我去查查看。我不能保证，但我会尽力而为。22、Have you a reservatio

17、n? May I know your name and room number?您预定过了吗？您能告诉我您的名字与房间号吗？23、What do you think of our service?您对我们的服务有什么意见？24、Would you like me to call a taxi for you ？ 你需要我为你叫一辆出租车吗？25、Reservations /(Front desk )，May I help you ？ 预订部/前台，我能帮你吗？26、Room service ，May I come in ？ 送餐服务/房内用膳，我可以进来吗？ 27 、How long do y

18、ou plan to stay ？ 你计划住多久。28、What kind of room would you like ？ 你要哪类房间？/单人床/大号双人床/双人床 29、Who is speaking, please?请问您是谁？( 用语) 30、Here is your receipt. 这是你的收据。31、Enjoy you breakfast ，sir ？请享用你的早餐，先生。/玩得愉快/享受生活32、Here is the menu.给你菜谱。33、The service guide is on the desk?服务指南在桌面上。34、Please consult 参考 the

19、 song list 。请翻阅点歌单。35、Sorry, he is not in at the moment./wait moment please对不起，他现在不在。36、Would you like to leave a message?您要留口信吗？/留言/书面留言/口头留言37、Go upstairs/downstairs.(楼梯)上楼/下楼。38、This way, please.请这边走39、Turn left /right.往左转/右转。40、What would you like to have, coffee or tea?您要喝咖啡还是茶？41、Here is a bro

20、chure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。42、In our hotel we dont accept tips.我们饭店是不收小费的。43、You may pay by cash or by credit card.您可以付现金也可以用信用卡或者是旅行支票。44、So you have got altogether four pieces of baggage?您一共带了 4 件行李，是不是？45、Have you got through with the check-in procedure?你是否已经办妥住宿登记手续？46、This i

21、s a receipt for paying in advance. Please keep it.这是预付款收据，请收好。47、Sorry, we have no vacant (spare) room for you.对不起，我们已经客满了。48、Yes, we do have a reservation for you.对了，我们这儿是有您预订的房间。49、And here is your key, Mr.Bradley. Your room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。50、It is on the 14th floor and

22、the daily rate is $90.房间在 14 层，每天的房费是 90 美元。51、Ill take a look at the hotels booking situation.我来查看一下本店房间的预订情况。52、Im glad that well be able to accept your extension request.很高兴我们有方法接受您延长住宿的要求。53、Well, if you need anything else, please call room service.如果你有什么事，请叫房间服务。54、Just a minute, please. Ill se

23、e if he is registered.请稍等，我看看他是否登记了。55、Mr. Brown said hes waiting for you in his room.布朗先生说他在房间里等您。56、Housekeeping. May I come in?我是客房的，可以进来吗？57、When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先生？ 58、May I do the turn-down service for you now? 现在可以为您收拾房间了吗？59、Certainly, madam. Ill let th

24、e over-night staff know.当然可以，女士。我会转告夜班服务员。60、Its growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？61、Well manage it, but we dont have any spare room today.我们会尽力办到，但是今天我们没有空余房间。62、Could you wait till tomorrow?等到明天好吗？ 三、提供帮助：63、May I help you /Can I help you？/ What can I do

25、for you ？我能帮你吗？64、May I take your bag/ suitcase for you？=May I help you with your bag/ suitcase？=Would you like me to take your bag/ suitcase for you?我能帮你拿你的包/箱子吗？65、Anything else?还要别的吗?66、What can I show you.您要买什么？67、Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服？68、If you have any, please just lea

26、ve it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣袋里。69、And if there is anything more you need, please let us know.如果还需要别的什么东西，请告诉我们。70、Ill send for an electrician from the Engineering department.我去请工程部的电工来。71、At what time would you like us to call you tomorrow morning?您想让我们明天早上什么

27、时候叫醒您？72、Would you like a morning call?您要叫醒服务吗？73、Your name and room number, please?请问您的和房间号码？ 四、回应感谢：74、Dont mention提及，说起 it.不用谢。75、Its my pleasure. (愉快快乐)这是我的荣幸。76、Im always at your service ，sir madam。随时为你效劳，先生小姐。五、抱歉：77、Im very sorry.真对不起。78、Im sorry to have kept you waiting 。对不起让你久等了。79、Im sorry to have taken so much of your time.对不起占用你太多时间了。80、Sorry, Ive dialed the wron