03反应01结构,任务和职责reaction frameworkroles and

1、家乐福中国风险防范部Carrefour China Risk Prevention反应01 结构&任务和职责Reaction 01 Framework & Roles and Responsibilities概述首先，家乐福四个不同级别处理组织结构概述家乐福处理组织结构级别关键内容类型家乐福中国全国 (CCNCC):政策和控制， 协调和交流水平职能控制：人力资源，保安，财政，IT,法律，后援，公共关系垂直控制：大区，小区，门店优先处理COS 中心的专业（紧急中心）定期回顾增强家乐福处理能力&准备行动坚决遵守管理条例适应全球家乐福有效率的系统管理理念政治和敏感团体/事件经济问题比如通货膨胀IT

2、:,系统问题和后备支持周边环境自然比如处理: 包括供应商: 商品/卫生/食品质量和安全的：员工团体区长外部关系 (合作伙伴，公共关系)扩展全面管理/发展和关系实行但不包括详细操作过程在大多数情况下，主要是管理的预防/减少区级销售&市场主要顾务问题主要保安问题城市级（地区经理和商品管理城市公共关系，人力资源，法律部门管理城托a.主动协调不受国家影响对当地危机事故进行监督的当地/城市部门门店级（店长）销售，顾务门店在一切情况下，争取事故的预防/减少在一些情况下，较为注重管理和防御方面当地：包括当地的供应商商品、卫生、品质等问题门店级当地：职员OVERVIEW, an Overview of Car

3、refours different levels:anization Structure for Crisis Management at fourCarrefoursanization Structure for Crisis ManagementVerticalLevelsKey ConcernsCrisis TypesNational Carrefour China National Crisis Committee (CCNCC):Policy and National Control, Coordination and CommunicationHorizontal Function

4、ary Control: HR, Security,Finance, IT, Legal: Backup, PRVertical Operational Control: Territory-, Region- and Store-levels espelly in Dispute- or Priority-settlementProfesal operation of the COS (Emergency Operation Centre)Periodical Review and Reinforcement of Carrefours Crisis Management Capabilit

5、y & ReadinessConsistent Compliance with National Regulations on Crisis ManagementAdapion of Useful System and Ideas from Carrefour GlobalPolitical and Community-sensitive National / Media IesEconomy e.g. InflationIT :, System problems and BackupEnvironmentalNatural Disaster e.g.EarthquakesNational O

6、peration with Crisis Management Implication: Involves Nationalrs: Merchandise / Hygiene / Food Quality and SafetyNational: Groups of EmployeesTerritory ManagersExternal Relations (Partner,ernment, PR Agency)ExpanOverall management, external/development and relations.Supervibut not on detailed operat

7、ionsost cases, primarily the Preventive / Reductive aspects of Crisis ManagementTerritorial Sales & MarketingMajor Customer Service iesMajor Security iesCity Level (Regional Managers):Operations and Merchandise.Managing City PR, HR, Law FirmManaging City CommisUnita. Coordination of Local initiatives on Local / City Media which will supervise Local Crises without National ImpactStore Level (Store Manager):Sales, Customer ServiceStore OperationIn all cases, be activehe Preventive / Reductive aspects of Crisis ManagementIn some cases, more the OperationalManagement and R