沃尔玛培训全新体系

1、Chapter 3Regional Trainer第3章区域培训僵Supercenter -购物广场To the Regional Trainer of Supercenter, the important duty is the management training of stores. Additional, and the modification of the MTP program are essential following up of theMT training.对于购物广场曰勺区域培训员来说，重要曰勺职责是各个店中管理层曰勺培训，除此以外，尚 有MT培训曰勺跟进和MTP课

2、程曰勺修改。1. Training of Management1.1 Courses课程Regional Trainer directs 10 courses of the Management training. Following is the brief of each training program and the specific management:区域培训员负责10项管理层课程，如下是各个课程所针对曰勺相应管理层及简介：MTPSOSCash OfficeMTPSOSCash Office1.1.1LF: Leadership Foundations. Leadership F

3、oundations is the first tier of Wal-Mart Leadership and Skill Building. Management Associates that supervise others are strongly urged to attend this training. Please note that this course is a prerequisite for Walton Institute.1.1.1LF:领导艺术培训是建立沃尔玛领导才干和技巧B勺第一条纽带，管理层员工 非常有必要参与这个培训，应注意LF是上WI课程B勺先决条件。T

4、opics covered include课程内容涉及：People Skills for success as a Wal-Mart manager作为一种成功B勺沃尔玛管理层B勺为人技巧；Skill development in communication, delegation, empowerment and team building 在与人沟通、授权和团队建设中曰勺技巧培养;Servant Leadership and how honesty and integrity relate to managing others 公仆领导和评估她人工作曰勺忠诚；Managing Diver

5、sity at Wal-Mart Stores, Inc.沃尔玛公司中多样化曰勺管理；Resources for Living生存曰勺资源；Effective Coaching 有效曰勺指引。Please note that this workshop is for three full days. All the trainee will receive a certificate after this training.整个课程历时3天，完毕培训后学员可获得一份毕业证书。1.1.2 PI/POS: Perpetual Inventory/Point of Sales. This is th

6、e basic program of retail industry. Perpetual Inventory (P.I.) is a system that lets us know how much of each item we have in our store. It does this by keeping track of the merchandise that comes in and goes out of the store. P.I. also allows us, when necessary, to review and adjust an item-handoA

7、n on-hand is simply the total quantity of an item in the store.PI/POS :即永久库存/POS补货是零售业日勺基本课程。永久库存系统通过跟 踪多种商品在商场中曰勺进出，让我们理解商场中多种商品曰勺数量，必要时，这个系统还容许我们观测并调节手头上曰勺商品数量。Benefits of P.I.P.I.B勺长处Our P.I. system allows us to provide better Customer Service and operate more efficiently. Some of the benefits of

8、 our P.I. system include:?1系统使我们更好地提供顾客服务，更有效地进行商场运作。其长处体目前 如下各方面：An improved In-Stock Position. This leads to more sales and in turn produces more profit and more profit sharing dollars.保证现货。在保证销售曰勺同理满足顾客曰勺需求；Reduced Inventory Levels. This means less markdowns, reduced shrinkage and lower operating

9、 and accident costs.减少库存量。这意味着更少曰勺书面记录、更少曰勺损耗和更少因操作不当或事故所导致损失；Improved Customer Service. P.I. allows us more time for Customer Service and merchandising.提高顾客服务。P.I系统使我们有更多曰勺时间花在采购和顾客服务上；Timely and Accurate Information. This assists our Buyers, DistributionCenters and Vendor-Partners in making more i

10、nformed purchase decisions.及时和精确曰勺信息。这个系统将协助我们商埸曰勺工、分销中心和供应商伙伴达到改对曰邯勺采购决定。In-stock is the most important aspect of Customer Service. Customers Expect to find the items they want. If we do not have an item, the Customer may not be satisfied with their shopping experience and decide to shop somewhere

11、else. 保 证现货是顾客最曰勺方面，顾客总是但愿买到她们想要曰勺东西，如果我们不能 做到，她们会不满意并转到其他地方购物。The way that we reorder merchandise to ensure in-stock is called Point of Sale, or POS Replenishment. It is a method of tracking and ordering merchandise through the registers and your stores computer system, called the SMART System. This is accomplished through obtaining:我们通过不断曰勺发出*甫货，订单订购商品保证现货曰勺方式，是通过收银台和 商场内曰勺电脑系统跟踪和订购商品曰勺措施就是销售点补货，订货曰勺准