电大英语写信课件

1、查询信“查询信”的特点是开门见山、直截了当、格式简单、易于回复。本章介绍了四种基本的查询信：(1)要求提供服务；(2)要求提供建议；(3)要求报价和(4)要求提供文件。查询信一般包括事由标题、提出问题、说明原因和表示感谢四部分。查询信的结构简单，正文部分一般由三段组成：第一段提出你所需要查询的资料是什么；第二段的主要内容是简单说明写信的原由；第三段是对收信人所能给予的帮助表示感谢。People often want or need information. They may want information about the products or services that you can

2、 supply. Or perhaps they need a catalogue and price list from your company before they make a decision about which of your products to buy. Their company may require a quotation or an estimate for some work which needs to be done. Alternatively, they may want technical details about one of your new

3、products. So there are enquires asking for service, enquires asking for advice, enquires asking for documents and enquires asking for quotation. 译：人们有获取信息的需求。他们有时想知道某家公司能提供什么样的产品和服务；有时则需要得到产品目录或价目表，以便决定购买什么产品；还有的是公司需要对方就某项工程提供报价或做出估算。因此，有要求提供服务的查询信，要求提供建议的查询信，要求提供文件的查询信和要求提供报价的查询信。 Sample sentence s

4、tructures典型句型I should appreciate further details about (恳请对方进一步提供关于的详细资料。)It would be appreciated (We shall appreciate it) if you could send (如蒙，将不胜感激)We should/would like you to send us (敬请函寄)Would it be possible for ? (能否请您?)Could you give us some idea about your price?请介绍贵方的价格好吗?Could you tell me

5、 if ? (能否告诉我?)许多商业信件在结尾时，表示希望对方尽快回复。例如：We look forward to hearing from you soon. 盼早日回复。We look forward to your prompt reply.Your early reply will be appreciated.Your prompt attention to the above will be appreciated.We look forward to receiving your quotation soon. 请尽快报价。第二章是复查询信（Replies to Enquirie

6、s），顾名思义就是回答对方的询问。要针对不同的查询信提供相应的回答。与查询信的结构一样，复查询信也有三个段落：说明来函已经收到、回答具体询问并表达良好祝愿。对复查询信的总的要求是：1体现回信人对双方业务关系的重视2及时主动热情处理来函3回函信息要清楚明确 The YOU approach is ideal for this type of correspondence. Your reply should be polite and positive, and should show that you are happy to respond. Replies should be as com

7、plete as possible, especially if you are giving a quotation. A complete reply will save time in the long run, and will show that you care. 译：复查询信应该1）及时2）语气得体和3）内容完整。除非有特殊原因，查询信应在两天内回复。来信迟迟不复，说明一个人工作懒散，不负责任。“以您为先”的语气非常适合于这类信函。答复查询信要积极、有礼，使对方感到你很重视客户。回信的内容应尽量完整，尤其在报价的时候。从长远的观点来看，完整全面的回复可以节省时间，又能说明你很重视

8、对方来函。Thank you for you inquiry of November 8 about Meman Bathrooms. （你方11月8日对“美满”牌浴室器具的询盘收悉。）Thank you for your interest in our product. (感谢您对我们的产品感兴趣。)I have received your letter of 13 May requesting information about our domestic product range. (贵方5月13日来函，信中贵方就我公司的家用产品系列提出询问。)I was very pleased to

9、 receive your fax of 3 January regarding your companys decision to consider using the services of Ajax Cleaning Agency Pte Ltd. (很高兴收到您1月3日发来的传真。您在传真中说，贵公司已经决定考虑接受雅洁清洁代理公司的服务。)We are in receipt of your letter of July 17, 2003 asking us to offer 10,000 metric tons of the subject sugar for shipment to

10、 Japan and appreciate very much your interest in our product. (我们已收到了你方2003年7月17日要求我们报1万公吨的运往日本的标题糖的来信，我们非常感激你们对我方产品的兴趣。) 中间回复要求提供服务的查询信 Would it be convenient for our representative to call at your site on Wednesday 16 June at 3.00 pm? (本公司代表如果在6月16日星期三下午三点钟前往贵公司，不知是否方便？) If it is possible, we shou

11、ld like to (可以的话，我们将)回复要求提供建议的查询信 回复要求提供建议的查询信时，通常必须分析问题发生的原因。这时一般要使用情态动词，如can, could, might, would 等。例如： The cause of your problem could be excessive humidity. (贵方这一问题可能是因为过分潮湿引起。)回复要求提供文件的查询信You can see in the enclosed catalogue that we specialize not only in domestic appliances but also in products for industrial use as well.