常用商务英语

1、一些在宾馆常能用到的表达模式：Do you want a single room or a double room?您是要单人房呢？还是要一个双人房？What kind of room would you like, sir?先生，您想要什么样的房间？I prefer a quiet room facing south.我要一间朝南的、安静的房间。Have you got vacant rooms?还有空房间吗？What is the rate per day?多少钱一天？Have my luggage take up, please.请帮我把行李拿上来吧。Could I have a roo

2、m far away from the elevators?给我一间离电梯远些的房间好吗？When can we eat meals?什么时候开饭呢？This is room 1028, Id like to make a dinner reservation.我是 1028 房间的，我想预定晚餐。Just call Courtesy Services at extension102.打 102 分机找免费服务部关于旅游的补充表达方式：Tour and Sightseeing 旅游观光Tour operators 旅游组织者Day trip to一日游Tours take up to two

3、hours. 游程两个小时。Tours are held throughout the day. 旅游活动全天进行。Tours have live English commentary. 旅游配有现场英语解说。Access all day 全天开放Free entry for all 向所有人开放Free entry to over 60 attractions 60 多个景点旅游。Pick up points and times 接站地点和接站时间Concession (票价)优惠Admission is free. 不收门票All-inclusive ticket 票价包括所有费用15%

4、off with this flyer 85 折优惠Child reductions 儿童优惠Children are free if supervised. 有监护人的儿童免费。Reserved seating 预定座位Advanced booking is essential to avoid disappointment. 提前预定，避免错过。Discounts available for pre-booked groups 团体提前预定优惠Cafeteria available 提供自助餐Self-catering 可自己做饭Shopping offers 提供购物机会Waitress

5、: Have you had time to look over the menu? Wayne: Er, yes. I would like the beef steak.Waitress: How would you like your meat cooked?Wayne: Well done, Please.Waitress: Would you like a side salad? Wayne: No.Waitress: Anything else to drink? Wayne: Yes. A glass of your house Waitress: Very good. I wi

6、ll bring your appetizer immediately.讲解：侍者对顾客要绝对的客气，所以当询问客人是否看完菜单并准备点菜时，要婉转地说，Have you had time to look over the menu? menu，菜单。在这里客人点了一份牛排。牛排，beef steak. 当询问客人牛排需要几成熟应该怎么说How would you like your meat cooked这是一个很有用的句型。Well done. 在一般情况下，well done 的意思是干得不错、干得漂亮完全熟的意思，希望大家注意。side 作为配菜的沙拉；appetizer是开胃菜的意思

7、。Dialogue Script 2 对话原文 2Richard: What do you recommend?Waitress: We have a daily chefs special of fried chicken. Richard: What side dish comes with the special?Waitress: A side salad and your choice of a baked potato or steamed rice. Richard: I will have the special with a salad and the potato.Wait

8、ress: Anything else?Rcihard: Yes, a glass of iced water.讲解：这是一段关于客人就坐后进行点餐的对话。当你第一次到一家餐馆或者不知道该点什么 会为你推荐那家餐馆的特色菜或者招牌菜。daily chefs 每日大厨特别推荐出的一道特色菜。Special daily chefs special就fried chicken 随后客人又问炸鸡特餐包含有什么配菜，What side dish comes with the special? side dish 就是正菜外的附加菜。Clerk: May I help you, maam?Anna: Ye

9、s, thank you. Id like to buy a blouse.Clerk: What colour are you looking for?Anna: I need something to go with a brown skirt.Clerk: Heres a pretty green one.Anna: But it has long Id like a short-sleeved blouse with a high neck, if you have one.Clerk: We have this one in yellow. What size do you take

10、?Anna: Thirty-four. Do you have that one in my size?Clerk: Yes, here it is.Anna: How much is it?Clerk: It costs 8 pounds.Anna: Oh, my. Thats too expensive for me. Do you have anything like it for less?Clerk: Im afraid not.Anna: Well, I think Ill look aroundsome more. But I may come back for this one

11、. Thank you.Clerk: You are welcome.讲解：这段对话发生在商店的服装部。当看到顾客时，店员一般都会主动地迎上去，热情地为顾客提供讲解和服务。他们首先会说，May I help you? 或者 What can I do for you? 对话中的 maam 是对女士的礼貌称呼。blouse是宽松的上衣，似衬衫的上衣。I needsomething to go with a 我想买一件上衣配我的棕色裙子。go with，在这里是与.搭配，与.相配的意思。当我们向别人询问穿多大码的衣服或鞋子时，可以说 What size do you take? 当顾客得知那件上衣

12、要 8 英镑时，觉得太贵了。于是她说 Do you have anything like it for less? 你们有没有像这种样式但便宜一点的？表示用多少钱买某样东西时用介词for，比如，I bought my new car for $20,000.最后，这位顾客决定再到其它地方看看，look around some more是口语中简便的说look around forsome more blouses. 虽然顾客没有买商品，但店You are welcome.Lisa: Excuse me, Id like to return this shirt.Clerk: Whats the

13、 problem with it?Lisa: Its too small.Clerk: Didnt you try it on before you bought it?Lisa: As a matter of fact, I received it as a gift.Clerk: Then you are sure it came from our store?Lisa: Yes, I am pretty sure. Dont you sell this item?: , e . m d e t e d, t e n e u a towards another purchase in ou

14、r store.Lisa: No refunds? Well, in that case, Ill accept the credit.讲解：这段对话的内容是一位顾客在商店要求退货时的情景。尽管这位顾客确定衬衫是在那家 出的有价凭证在该店买一样其它的商品。这段对话的语言比较简单。refund 是退款，偿还的意思，即可做名词，也可做动词， 因此，表示对话中的意思，我们也可以说，Im afraid we cant refund your purchase price. credit是商店为顾客开出的有价凭证。这个搅拌器不好用，能给我换一如果说成This blenderdoesnt work. Ca

15、n you change?就不对，因为s r t Can you change it?或者Can I exchange this blender for another one?不能说Can I change for another one?。再比如保修期英文是warranty 这句话应该说How long is the warranty period of these electric blankets?而不能说成How long is the warranty period of this electric 。在这里，these代表一类商品，而不能用this将该物品同其它同类商品分开。 代

16、表large，S 表示不能用middle-sizemedium-size我想要一件中号衬衫。就是Id like a medium-size 这条围巾我买下了，你以帮我包装一下吗？的正确说法是l e s . n p tp r l e sCan you pack it for 因为一词通常用在旅行前收拾行礼的时候。Dialogue Script 1 对话原文 1Waitress: Good evening. Do you have a reservation? Wilson: Yes. The reservation is under Lin.Waitress: Very good, Mr. Li

17、n. Do you prefer smoking or non-smoking seating? Wilson: Non-smoking, please.Waitress: If you follow me, I will show you to your table. Wilson: Thank you.Waitress: Youre welcome. Your server will be with you right away to take your drink order.讲解：这段对话发生在顾客刚刚进餐馆时。Reservation 见是预定、预约的意思，在好一点Do you hav

18、e a reservation?under，比如，I have made a reservation for a double room in the Hilton Hotel under Mr. Peterson. 我用彼得森的名字在希尔顿饭店订了一个双人间。smoking a和g gg就是非吸烟区的座位。当别人对你表示感谢时，你可以说Youre 意思是不用谢；没什么。take ones order 在这里的意思是替顾客写单，记录客人需要的食物或酒水。Dialogue Script 2 对话原文 2Waiter: Awfully sorry, there are novacancies le

19、ft now. Would you like to wait for a moment?Anne: How long a wait do you think therell be? Waiter: About eight minutes, I think.Anne: OK, we will wait for a while. (Ten minutes later)Waiter: Im sorry for making you wait for so long. Now there is a table available in non-smoking section. Please follo

20、w me.Anne: Thank you.Waiter: This is the menu. Are you ready to order now?Anne: Sorry, we havent decided yet. Could you please give us a little longer? Waiter: No problem.讲解：没有空位子或者空房间，我们可以说，There are no vacancies left.有良好的修养。Dialogue Script 1 对话原文 1MsLincy: Good morning, sir. May I help you?David:

21、Yes. I have a room booked with you, for three daystarting today. Name of Wang.W-A-N-G.MsLincy: Thank you, Mr. Wang. Please wait one moment while I check our reservation list.(pause) Thats Mr. David Wang, from Beijing?David: Yes, it is.MsLincy: Can I see your passport, please? David: Er, here you mom

22、ent later）MsLincy: Mr. Wang, everything is O.K. Your booking is from today through Friday. Single room. Your room number is 505. Heres your key.David: Could you point me in the right direction?Ms. Lincy: Certainly, sir. The elevators are right across the lobby. Second floor to fifteenth are the elev

23、ators to the right.讲解：来到酒店，首先要到前台去登记入住（check 顺便说一下，在酒店退房间离开就是check Dialogue Script 2 对话原文 2Richard: Id like to check in, please.Clerk: Certainly. Do you have a reservation?Richard: Yes, the name is Lawrence. Mr. and Mrs. Lawrence.: e e . r e . d u l n n , And Ill need your credit card.Richard: All r

24、ight.Clerk: Thank you. And heres your room key. Room 816. Richard: Does that room have an ocean view?Clerk: No. The room with ocean view are $15 more per night. Your room overlooks.the parking lot.Richard: Well, wed like a room with an ocean view, please. Clerk: Im sorry, those rooms are all taken.讲

25、解：在这段对话中接待员要看 Richard 的信用卡，因为在登记的时候即使你用现金付款，也要看你的信用卡，这是一道手续。Those rooms are all taken.房间都定满了。0101. 15% off with this flyer 15%02. 50% off on selected lines 部分商品半价Accessories & spares delivered to your door 配件送货上门All the range of . available. 各种有货As many repairs as you need, free of charge 随时免费维修Ask

26、at the counter for details 详情问柜台Ask inside for details 详情里面询问Best choice and best discounts 最佳选择，最大优惠Big sale 大甩卖Brighter shopping, brighter prices 明智的购物，透明的价格Buy any two together and save 10% off both products一次性买俩，每个优惠10Buy one and get anyone free 买一赠一Buy two get one free 买二赠一Childrens wear 童装Clos

27、ing sale 关门大甩卖Computers in stock 电脑有货Customer care is our top priority 顾客至上Customer services 顾客服务处Easy to use and great value too. 好用实惠，物美价廉Fill in your selection here and take to a pay point. 在此选购商品填单，然后到收款台付款。Final clear out 清仓大甩卖For more information，contact our customer service desk 详情请和顾客服务处联系。Free delivery to your door 免费送货上门Furniture sale now on 家具现降价销售Half price sale 半价甩卖Hours of opening 营业时间Mas