D4-產生SixSigma專案構想

1、D4 - 產生 Six Sigma 專案構想(Generating Six Sigma Project Ideas)產生專案案的機會會大的藍圖圖責任由資資深管理理團隊.策略選擇擇最大的問問題或是是機會合宜的順順序安排排產生SixSigma專案構構想External SourcesInternal & External SourcesInternal SourcesVoiceofCustomerVoiceofMarketComparison withCompetitorsAreaswhereCustomerNeedsarenot being met?TrendsinMarket &Industr

2、ythat needresponse?Counter competitivestrategies?WherearewebehindCompetition?CustomerSurveys MarketShareTrendsFocusGroups CompetitiveStudiesProduct Returns WarrantyClaimsBenchmarkStudiesTrade& Business ArticlesFeedbackfrom Sales PeopleBusinessMetricExamplesChallenges to MeetingBusinessObjectivesWhat

3、 areBarrierstoStrategicObjectives?NewAcquisitionsNeeding Integration?AreNew ProductsorServicesbeingLaunchedBalancedScorecard Cost Trends& StructureAnnualGoals&Objectives InventoryTrendsMajorDelays CTQFlowDownBusinessLevelMetrics vs.GoalsNewAcquisitionBusinessLevelMetricsNewProductLaunchHistory& Cycl

4、e timeVendorPerformanceMetricsBusinessMetricExamplesVoiceofProcessVoiceofEmployeesHigh DefectRates?Obvious Waste?High Costs &Consumption?EmployeeTurnover?Frustrations?Problemswith RecentlyLaunchedProducts?NoProcess Defined?ConstantProcessTweakingandFirefighting?MaterialBalance Studies EmployeeSurvey

5、sScrapReports EmployeeTurnoverYieldsTrendGraphs Process MapsDefectivePareto Charts Process AnalysisCost Trends& ParetoAnalysisDowntime ReportsCycleTime Data(baseline) Write-offsBusinessMetricExamplesVoiceofCustomer VoiceofMarket Comparison withCompetitors Needsarenot being met?TrendsinMarket &Indust

6、rythatneed response? Counter competitive strategies? Wherearewebehind Competition?CustomerSurveysFocusGroupsProduct ReturnsBenchmarkStudiesTrade& Business Articles Feedbackfrom Sales PeopleMarketShareTrendsCompetitiveStudiesBusinessMetricExamplesExternalSourcesAreaswhereCustomerChallenges to Meeting

7、BusinessObjectivesWhat areBarrierstoStrategicObjectives?NewAcquisitionsNeeding Integration?AreNew ProductsorServicesbeingLaunchedBalancedScorecardAnnualGoals&ObjectivesMajorDelaysBusinessLevelMetrics vs.GoalsNewAcquisitionBusinessLevelMetricsNewProductLaunchHistory& Cycle time VendorPerformanceMetri

8、csCost Trends& StructureInventoryTrendsCTQFlowDownBusinessMetricExamplesInternal& External SourcesInternalSourcesInternalSourcesVoiceofProcess VoiceofEmployeesHigh DefectRates?Obvious Waste?High Costs &Consumption?EmployeeTurnover?Frustrations?Problemswith RecentlyLaunchedProducts?NoProcess Defined?

9、ConstantProcessTweakingandFirefighting?MaterialBalance StudiesScrapReportsYieldsTrendGraphsDefectivePareto Charts/DowntimeReportsCost Trends& ParetoAnalysisCycleTime Data(baseline)/Write-offs EmployeeSurveysEmployeeTurnoverProcess MapsProcess Analysis BusinessMetricExamples6專案的選選定評估估表(from BSC)構面企業指

10、標專案指標目的目標財務面市場占有率營收營收成長率營業利益成長率平均毛利率檢視公司營運績效 380 M 40% 28%顧客面顧客滿意度顧客忠誠度產品良率(board & system)單一客戶下單成長率檢視公司整體表現與客戶期望的落差 80% 20%內部流程存貨週轉率內部客戶滿意度速度活力平均庫存金額平均庫存天數回應速度週期時間檢核產品在市場的強弱檢核業務對市場的反應能力檢核營運管理的神經網路回應客戶查詢的速度解決客戶問題的速度供應商與客戶的交期準確度 50% 75% 30%組織學習與成長員工生產力人員貢獻度成長率產品開發創新的能力檢核業務開發的能力檢視業務技能與管理 25%各事業群群方針各部門

11、年年度目標標KPI6專案依願景建建立年度度策略目目標依各事業業群經營營理念、使命形形成願景景依策略目標發展出各各部門之之主要KPI依各本部部年度KPI進行6專案之選選定專案選擇擇準則發展與業業界領導導廠商的的策略聯聯盟關繫繫集中發展展全球運運籌能力力擴充生產產能力保持技術術的先進進性和產產能的靈靈活性新產品研研發XX公司經營營策略XX公司爭霸霸全球的的布局,依三大大策略進進行:一地設計計(time to market)三地制造造(time to volume)全球交貨貨(time to money)。XX公司未來來願景:“長期穩定發展科技國際”XX公司年度度目標:業績成長長25%利潤增加加25%速度增快快25%所以，我我們已有有了“專案構構想”下一個是是什麼呢呢 ?在4-5組中