铁路客运服务英语车站篇Project Six

铁路客运服务英语RAILWAYPASSENGERSERVICEENGLISHProject06LuggageDepositandConsignment行李寄存和行李托运服务3Part1WarmingUpAreyoufamiliarwiththesepublicsigns?Whatdoestheystandfor?Ifaforeignercannotfindhischeckwhenhepickeduphisluggage,howtodealwithmattersofthissort?4Part1WarmingUpCanpassengerstaketheirbikesontoChinatrains?CanpassengerstaketheirpetsontoChinatrains?5Part2SkillsDevelopment6Part2SkillsDevelopment7Part2SkillsDevelopmentSentencePatterns1.Thisisleftluggage.AllbagsmustgothroughtheX-raymachine.行李存放处在这里，您需要先把行李过机安检。2.Sothreebagstobestoredforthreehours.Please××yuanfirst/afterwards.在这里存三个包，存三个小时，共收费××元，我们是先付费/后付费的。3.Youwillneedtokeepvaluablesonyourownperson,asLeftLuggagecannotacceptthem.重要物品请您自行看管，行包寄存处不能存放它们。8Part2SkillsDevelopmentSentencePatterns4.Adultpassengersmaycarryupto20kgofbaggageforfree.Thecombinedlength,width,andheightmaynotexceed160cm.Forpassengerstravellingonhighspeedtrains,thismaynotexceed130cm.每一位成年旅客可以免费携带20千克行李，长、宽、高之和不应超过160厘米，乘坐动车组列车，行李长、宽、高之和不应超过130厘米。9Part2SkillsDevelopmentSentencePatterns5.Anyitemofbaggagewhichexceedstheselimitsaretobeconsignedfortransport.Feeswillapply.Pleasearriveearlyatstationsforconsignment.超出免费行李范围的行李、物品，需要付费托运，请您及时到车站办理。6.Generally,bicycles,includingfoldableones,willneedtobeconsigned.自行车，包括折叠自行车，一般是要托运的。10Part2SkillsDevelopmentSentencePatterns7.Putyourluggageonthescale,please.请把您的行李放到秤上。8.Wouldyouliketoinsurethepackage?您需要给包裹办理托运保险吗？9.TherailwaycanofferyouHSRexpressdeliveryservices.ThisismainlythebusinessofChinaRailwayExpress.铁路提供高铁快运服务。中铁快运主要负责这方面的工作。11Part2SkillsDevelopmentDialogue1ThisistheLeftLuggageOffice.Passenger:Goodmorning,isthistheLeftLuggageOffice?Staff:Yes,madam.WhatcanIdoforyou?Passenger:CanIleavemyluggagehereforashorttime?Staff:Ofcourse.AllbagsmustgothroughtheX-raymachine.Passenger:OK.AndwhatrateshallIpayfor?Staff:Howlongwouldyouliketohavethemdepositedhere?Passenger:About2hours.12Part2SkillsDevelopmentDialogue1ThisistheLeftLuggageOffice.Staff:OK.Sothreebagstobestoredfor2hours.Please30yuanfirst.Passenger:Allright.Hereyouare.Staff:Madam,itisyourclaimcard.Pleasetakecareofitandshowmewhenyoucomeback.Passenger:Thankyou.Staff:Mypleasure.(2hourslater)Passenger:Excuseme,Iwanttohavemyluggageback.13Part2SkillsDevelopmentDialogue1ThisistheLeftLuggageOffice.Staff:OK.MayIhaveyourluggagecheck?Passenger:Sorry,Icannotfindit.Staff:Don'tworry.Youmightleaveitsomewhereelse.Passenger:IrememberIhaveputitinthispocket.ButIstillcannotfindit.Staff:Canyoudescribeyourluggage,please?Passenger:OK.Staff:Letmecheckforyou.Aretheseyourbags?Passenger:Yes.Thankyou.Staff:MayIhaveyourIDcard?Passenger:Hereyouare.It'sverykindofyou.Staff:Youarewelcome.14Part2SkillsDevelopmentDialogue2Apassengerwantstoconsignhisbicycle.Staff1:Excuseme.Isthisyourbicycle,sir?Passenger:Yes,whathappened,andisanythingwrong?Staff1:Sir,bicycles,includingfoldableones,willneedtobeconsigned.Passenger:ShallIpayforit?Staff1:Yes,feeswillapply.PleasearriveatLuggageOfficeearlyforconsignment.Passenger:Isee.Thankyou.(LuggageOffice)Passenger:Goodafternoon,Iwanttohavemybicycleconsigned.WhatshallIdo?15Part2SkillsDevelopmentDialogue2Apassengerwantstoconsignhisbicycle.Staff2:Whereto,please?Passenger:Beijing.Staff2:Wouldyoupleaseshowmeyourticket?Passenger:Hereitis.Staff2:Pleasefillinthisform.Doyouwantitinsured?Passenger:No,thanks.(Afterawhile,thepassengercompletestheform.)Passenger:Bytheway,whenwillmyluggagearriveinBeijing?Staff2:Onthesametrain,atthesametimewithyou.Passenger:Thankyou.16Part2SkillsDevelopmentDialogue3Iwanttoclaimmyluggage.Passenger:Excuseme,couldyoutellmewheretotakemyluggage?Staff1:Sir,pleasegototheLuggageOffice.Passenger:Butwhereisit?Staff1:Pleasegotothesecondfloorofthewaitinghall.It’snexttotheInformationDesk.(LuggageOffice)Passenger:Goodevening,Iwanttoclaimmyluggage.Staff2:Wouldyoupleaseshowmeyourluggagecheck?17Part2SkillsDevelopmentDialogue3Iwanttoclaimmyluggage.Passenger:Sure.Hereyouare.Staff2:OK.Letmecheck.Sorry,sir.Yourluggagehasnotarrivedyet.Passenger:Oh,whencanIgetit?Staff2:Don’tworry,sir.Asarule,yourluggagegoesalongwithyourtrain.Soitwillcomesoon.Maybeittakesafewmoreminutesfortheporterstocarrythemhere.Takeaseatandwaitforawhile,please.Passenger:Thanks.18Part3ListeningComprehensionSe