《饭店实用英语》课件-scene-13

HotelPracticalEnglishScene13TakeOrdersHotelPracticalEnglishScene11TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises42Ⅰ.FreeTalk1.Whatnoticesshouldyoumakewhenyoutakeorders?2.Whatshouldyoudowhentheguestwantstotakeatimetolookoverthemenu?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalk1.Whatnoticessh3Ⅱ.HotelPracticalEnglishDialogue1CanISeetheMenu,Please?(A:WaiterB:Guest)A:Howareyoudoing,madam?B:Fine,thanks.CanIseethemenu,please?A:Certainly,hereyouare.B:Thankyou.What’stoday’sspecial?A:Grilledtunaandsteameddumpling.B:Thatsoundsgood.I’llhavethat.A:Wouldyoulikesomethingtodrink,madam?B:Yes,I’dlikeaglassoffreshorangejuice.A:Thankyou.Ⅱ.HotelPracticalEnglish4Ⅱ.HotelPracticalEnglish(Returningwiththefoodandjuice)A:Hereyouare.Enjoyyourmeal,madam!B:Thankyou.A:CanIgetyouanythingelse?B:No,thanks.I’dlikethecheck,please.A:That’llbe￥86.B:Hereyouare.A:Thankyou!B:Goodbye.A:Goodbye.Ⅱ.HotelPracticalEnglish5Ⅱ.HotelPracticalEnglishDialogue2MayITakeYourOrder?(A:WaitressB:Guest)A:MayItakeyourordernow,sir?B:CouldIhaveafewminutes,please?A:Ofcourse,sir.

（Afterfiveminutes）A:Areyoureadytoordernow,sir?B:Yes,I’llhaveaperch.A:Howwouldyoulikeyourperch?Steamedorstewed?B:Steamed,please.Andwoulditbepossibletogetatwo-minuteboiledegg?A:Yes,sir.B:CouldIgetabowlofricetogetherwiththeperch?A:Sure,sir.Wouldyoucareforsomethingtodrink?B:Yes,I’llhaveanicedtea.Ⅱ.HotelPracticalEnglish6Ⅱ.HotelPracticalEnglishA:Onesteamedperch,atwo-minuteboiledegg,abowlofriceandoneicedtea.Isthatright,sir?B:Yes,that’sright.A:I’llbebackwithyourfoodinaminute.（Tenminuteslater,everythingthatwasorderedjustnowisontheguest’stable）B:Excuseme.A:Yes,sir?B:Thisperchisstillbloody.Couldyouhavethechefcookitalittlemore?A:Rightaway,sir.Ⅱ.HotelPracticalEnglishA:O7Ⅱ.HotelPracticalEnglishⅡ.HotelPracticalEnglish8

Ⅲ.Text

TakeaTable’sOrderTakingatable’sordercorrectlyandefficientlyisakeycomponentofgivinggoodservice.Ifyougeteverythingright,youwillhavetheconfidenceofyourcustomersandsmoothrelationswiththekitchen.Awaitressorwaitermustpossessasenseofresponsibility,urgency,goodmemoryandcharm.Butthemostimportantislotsofpatience.Thereareafewstepsthatallwaitressesorwaitersshouldfollowwhentakinganorder.Therightprocedurewillensurethateverythingwillcomeoutperfectly.Thisguidelinecanalsohelptheguestratetheperformanceofthestaffintherestaurant.

Whenguestscome,thewaitressshouldgreetthemwithenthusiasmandletthemfeelwelcome.Andthenplacenapkinsinfrontoftheguests,ontherighthandside,startingwiththeladies,thenchildren,andthenelderlymen,followedbymen.Startwritingvertically,ontheleftsideofthepad,eachguest’snumber.It’sbettertochoosethepersonsittingclosesttothedoorasthefirstonebecauseit’seasytoremember.Thenclockwise,youwillcountthesecondperson,thirdandsoon.Whenyoubegintotakeatable’sorder,startwiththeladyfirst.Itisthepolitethingtodo.

Ⅲ.Text

TakeaTable’sOrde9

Ⅲ.TextThefirstordertakenshouldbeofthedrinks.Remembertowritedownthedrinknexttothenumberoftheseat.Thesecondorderwrittendownshouldbeoftheappetizerandmaincourse.Whenyoutakeorders,makesuretoaskthefollow-upquestions.Doyouhaveanallergytosomething?Doesthebeefdishneedatemperature?Findingtheanswerstothesequestionsrightawaywillbesafetotheguestandpreventyoufromhavingtogobackandask.Noteanyadditionsorsubstitutionsyourcustomermakestothedish.Ifyouarenotsurethatthekitchenwillbeabletopreparethemealasyourcustomerwouldlikeit,makeanoteandaskimmediately.

Beresponsiveasyourcustomergiveshisorherorder.Mostpeopleliketoseeevidencethattheirorderisbeingrecorded,sonodandmakeeyecontactasyoulisten.Onceguestsarefinishedgivingtheorder,readitbacktothemtomakesureitisright.Inaddition,don’tforgettothankthecustomer.Thisdoesn’thavetobeelaborate,justaquick“thanks”orevenasmileaftereachorder.

Ⅲ.TextThefirstorder10

Ⅲ.Text

Makesuretherunnersorbusboys,cooksandbartenders,allunderstandyourhandwriting.Iftherestauranthasacomputer,rereadeverythingatleasttwicebeforeyousendtheordertothekitchen.Whentheorderisprinted,confirmthateverythingwasenteredcorrectly.Everythingmustbeinthesamepage,otherwisechaos,confusionandbadcommunicationcanmessupyourtable.

Whenyourentireorderisready,helptherunnerorbusboywiththeplates.Remindyourhelpersthepositionsoftheladiesandensurethattheyareservedfirst.Ifthereareanychildreninthetable,theyshouldgettheirfoodbeforethegrown-upssincekidsdon’thavethesameamountofpatienceandtoleranceastheirparents.Makesurethatallplatesareplacedinthecorrectposition.Checkbacktothetabletogetfeedbackfromtheguestsandmakesureallisperfectwiththefoodanddrinks.

Ⅲ.Text

Makesurethe11Ⅳ.Exercises

Role-playActivityThefollowingisarole-playactivitytopracticeorderingfood.Dividetheclassintotwogroups:thewaitersandtheguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.A:Goodevening,areyoureadytoorder,ordoyouneedalittlemoretime?B:CouldIhaveafewminutes,please?A:Certainly,sir.I’llbebacktotakeyourorderlater.（Fiveminuteslater）A:MayItakeyourordernow,sir?B:Yes.Thankyou.A:Wouldyoucareforsouporsaladtostartwith?B:I’llhavethesweetandsoursoup,please.A:OK.B:‎CanIhavethetroutbraisedwithbrownsauce,please?Ⅳ.ExercisesRole-playAct12Ⅳ.Exercises

A:I’mafraidthetroutisoff.B:Ohdear.Err…Doyouhavefreshflatfish?A:Yes.Wouldyoulikeitsteamedorbraised?B:Braised,please.Givemeasmallmixedsaladandaportionoffriedleekdumplings.A:Wouldyoulikedrinks?B:Yes.MayIseethewinelist?A:Certainly.Hereyouare.B:AbottleofDynastyDryRed,please.Andbringmeaglassofice.A:Anythingmore,sir?B:No,that’senough.Thankyou.Ⅳ.ExercisesA:I’mafraidth13Ⅳ.Exercises

Ⅳ.Exercises14Ⅴ.CaseStudyWhatWouldYouLiketoEat?TheGreensjustsitatthetable.Awaitresscomesoverwithamenuinhand.Waitress:Goodevening,madamandsir.TheGreens:Goodevening.Waitress:Whatdoyouwanttodrink?Mrs.Green:Whatjuicesdoyouhave?Waitress:Wehavesugarcanejuice,plumjuice,starfruitjuice,mangojuice.Mrs.Green:OK,amangojuiceformeandastarfruitjuiceformyhusband.Waitress:Andwhatwouldyouliketoeat?Mrs.Green:CanIseethemenuplease?Waitress:Certainly,madam.Hereyouare.Mr.Green:CouldIhaveaBeijingRoastDuck?Waitress:Yes,sir.Ⅴ.CaseStudyWhatWouldYouLi15Ⅴ.CaseStudyMrs.Green:I’llhaveJellyfishinVinegarandFriedShrimpswithChineseCabbage.Waitress:OK,madam.Isthereanythingelse?Mrs.Green:CanwehavetwoNoodleswithSeafoodinAbaloneSauce，please?Waitress:OK.Whatelsedoyouwant?TheGreens:No.Thankyou.Waitress:Thankyou.I’llbebackwithyourordersoon.Ⅴ.CaseStudyMrs.Green:I’ll16Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.Thereare1juicesintherestaurant.Mr.Greenwilldrinkthe2.Mrs.Greenwantstolookover3.Mr.Greenorders4asthemaincourse.Mrs.Greenordersone5forMr.Green.Ⅴ.CaseStudyReadtheaboveco17

Ⅵ.HomeReading

ResponsibilitiesofRestaurantManagersRestaurantmanagersensurethatrestaurantsoperateefficientlyandprofitablywhilemaintainingtheirreputationandethos.Theymustcoordinateavarietyofactivities,whateverthesizeortypeoftheoutlet.Themainresponsibilitiesthatrestaurantmanagersshouldtakearesummariesbelow.Restaurantmanagersareresponsibletodirectandscheduleactivitiesofrestaurants,coffee,fastfoodoutletsandothereatingestablishments.Althoughsomedutiesdifferindifferenthotels,manyincludetheorganizingofstock,orderingfoodsuppliesandequipment,inspectionofhealthandsafetyprecautionsandsolvingemployeeorcustomerproblems.Inaddition,whenrestaurantsneednewstaff,restaurantmanagershavetohelpthehumanresourcedepartmenttointerviewthecandidates,andsupervisethetrainingofnewstaffmembers,organizeshiftsandpromotegoodteamwork.Sometimesrestaurantmanagersneedtoworkwiththecheforcooktodeterminemenuplansonadailybasis,forspecialeventsoroccasionsorforgroupsorparties.

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Responsibil18

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Tosupportthesmoothandefficientrunningoftherestauranttothehighestlevelofcustomersatisfactionistherestaurantmanager’smostimportantjob.Itisimportantthatcustomersreceivepromptserviceinaprofessional,friendlymanner,withenoughstafftoservetheminatimelyfashion.Arestaurantmanagershouldbeamanofgoodmanner.Nomatterhowrudeorunreasonableguestsare,aqualifiedrestaurantmanagershouldbepatientwiththemandexpertlydealwiththemuntiltheyarehappy.Iftheguest’scomplaintisreasonable,therestaurantmanagershouldcorrecttheproblemintime.Ifthecustomerleaveshappily,hewillreturntodinethereagain.

Ⅵ.HomeReading

19

Ⅵ.HomeReading

Decidewhetherthestatementsaretrue(T)orfalse(F)afterreadingthepassageabove.1.Restaurantmanagersmustmakesurethatrestaurantsrunefficientlyandprofitably.（）2.Restaurantmanagersjustarrangetheactivitiesofrestaurants.（）3.Onlythehumanresourcedepartmentisinchargeofchoosingnewstafffortherestaurants.（）4.Someguestsarerudeandunreasonable,buttheyarefriendlytotherestaurantmanagerasheispatienttothem.（）5.Iftherestaurantmanagerhastime,hewillcorrecttheguest’sproblem.（）

Ⅵ.HomeReading

Decide20Thankyou!

Thankyou!

21HotelPracticalEnglishScene13TakeOrdersHotelPracticalEnglishScene122TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises423Ⅰ.FreeTalk1.Whatnoticesshouldyoumakewhenyoutakeorders?2.Whatshouldyoudowhentheguestwantstotakeatimetolookoverthemenu?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalk1.Whatnoticessh24Ⅱ.HotelPracticalEnglishDialogue1CanISeetheMenu,Please?(A:WaiterB:Guest)A:Howareyoudoing,madam?B:Fine,thanks.CanIseethemenu,please?A:Certainly,hereyouare.B:Thankyou.What’stoday’sspecial?A:Grilledtunaandsteameddumpling.B:Thatsoundsgood.I’llhavethat.A:Wouldyoulikesomethingtodrink,madam?B:Yes,I’dlikeaglassoffreshorangejuice.A:Thankyou.Ⅱ.HotelPracticalEnglish25Ⅱ.HotelPracticalEnglish(Returningwiththefoodandjuice)A:Hereyouare.Enjoyyourmeal,madam!B:Thankyou.A:CanIgetyouanythingelse?B:No,thanks.I’dlikethecheck,please.A:That’llbe￥86.B:Hereyouare.A:Thankyou!B:Goodbye.A:Goodbye.Ⅱ.HotelPracticalEnglish26Ⅱ.HotelPracticalEnglishDialogue2MayITakeYourOrder?(A:WaitressB:Guest)A:MayItakeyourordernow,sir?B:CouldIhaveafewminutes,please?A:Ofcourse,sir.

（Afterfiveminutes）A:Areyoureadytoordernow,sir?B:Yes,I’llhaveaperch.A:Howwouldyoulikeyourperch?Steamedorstewed?B:Steamed,please.Andwoulditbepossibletogetatwo-minuteboiledegg?A:Yes,sir.B:CouldIgetabowlofricetogetherwiththeperch?A:Sure,sir.Wouldyoucareforsomethingtodrink?B:Yes,I’llhaveanicedtea.Ⅱ.HotelPracticalEnglish27Ⅱ.HotelPracticalEnglishA:Onesteamedperch,atwo-minuteboiledegg,abowlofriceandoneicedtea.Isthatright,sir?B:Yes,that’sright.A:I’llbebackwithyourfoodinaminute.（Tenminuteslater,everythingthatwasorderedjustnowisontheguest’stable）B:Excuseme.A:Yes,sir?B:Thisperchisstillbloody.Couldyouhavethechefcookitalittlemore?A:Rightaway,sir.Ⅱ.HotelPracticalEnglishA:O28Ⅱ.HotelPracticalEnglishⅡ.HotelPracticalEnglish29

Ⅲ.Text

TakeaTable’sOrderTakingatable’sordercorrectlyandefficientlyisakeycomponentofgivinggoodservice.Ifyougeteverythingright,youwillhavetheconfidenceofyourcustomersandsmoothrelationswiththekitchen.Awaitressorwaitermustpossessasenseofresponsibility,urgency,goodmemoryandcharm.Butthemostimportantislotsofpatience.Thereareafewstepsthatallwaitressesorwaitersshouldfollowwhentakinganorder.Therightprocedurewillensurethateverythingwillcomeoutperfectly.Thisguidelinecanalsohelptheguestratetheperformanceofthestaffintherestaurant.

Whenguestscome,thewaitressshouldgreetthemwithenthusiasmandletthemfeelwelcome.Andthenplacenapkinsinfrontoftheguests,ontherighthandside,startingwiththeladies,thenchildren,andthenelderlymen,followedbymen.Startwritingvertically,ontheleftsideofthepad,eachguest’snumber.It’sbettertochoosethepersonsittingclosesttothedoorasthefirstonebecauseit’seasytoremember.Thenclockwise,youwillcountthesecondperson,thirdandsoon.Whenyoubegintotakeatable’sorder,startwiththeladyfirst.Itisthepolitethingtodo.

Ⅲ.Text

TakeaTable’sOrde30

Ⅲ.TextThefirstordertakenshouldbeofthedrinks.Remembertowritedownthedrinknexttothenumberoftheseat.Thesecondorderwrittendownshouldbeoftheappetizerandmaincourse.Whenyoutakeorders,makesuretoaskthefollow-upquestions.Doyouhaveanallergytosomething?Doesthebeefdishneedatemperature?Findingtheanswerstothesequestionsrightawaywillbesafetotheguestandpreventyoufromhavingtogobackandask.Noteanyadditionsorsubstitutionsyourcustomermakestothedish.Ifyouarenotsurethatthekitchenwillbeabletopreparethemealasyourcustomerwouldlikeit,makeanoteandaskimmediately.

Beresponsiveasyourcustomergiveshisorherorder.Mostpeopleliketoseeevidencethattheirorderisbeingrecorded,sonodandmakeeyecontactasyoulisten.Onceguestsarefinishedgivingtheorder,readitbacktothemtomakesureitisright.Inaddition,don’tforgettothankthecustomer.Thisdoesn’thavetobeelaborate,justaquick“thanks”orevenasmileaftereachorder.

Ⅲ.TextThefirstorder31

Ⅲ.Text

Makesuretherunnersorbusboys,cooksandbartenders,allunderstandyourhandwriting.Iftherestauranthasacomputer,rereadeverythingatleasttwicebeforeyousendtheordertothekitchen.Whentheorderisprinted,confirmthateverythingwasenteredcorrectly.Everythingmustbeinthesamepage,otherwisechaos,confusionandbadcommunicationcanmessupyourtable.

Whenyourentireorderisready,helptherunnerorbusboywiththeplates.Remindyourhelpersthepositionsoftheladiesandensurethattheyareservedfirst.Ifthereareanychildreninthetable,theyshouldgettheirfoodbeforethegrown-upssincekidsdon’thavethesameamountofpatienceandtoleranceastheirparents.Makesurethatallplatesareplacedinthecorrectposition.Checkbacktothetabletogetfeedbackfromtheguestsandmakesureallisperfectwiththefoodanddrinks.

Ⅲ.Text

Makesurethe32Ⅳ.Exercises

Role-playActivityThefollowingisarole-playactivitytopracticeorderingfood.Dividetheclassintotwogroups:thewaitersandtheguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.A:Goodevening,areyoureadytoorder,ordoyouneedalittlemoretime?B:CouldIhaveafewminutes,please?A:Certainly,sir.I’llbebacktotakeyourorderlater.（Fiveminuteslater）A:MayItakeyourordernow,sir?B:Yes.Thankyou.A:Wouldyoucareforsouporsaladtostartwith?B:I’llhavethesweetandsoursoup,please.A:OK.B:‎CanIhavethetroutbraisedwithbrownsauce,please?Ⅳ.ExercisesRole-playAct33Ⅳ.Exercises

A:I’mafraidthetroutisoff.B:Ohdear.Err…Doyouhavefreshflatfish?A:Yes.Wouldyoulikeitsteamedorbraised?B:Braised,please.Givemeasmallmixedsaladandaportionoffriedleekdumplings.A:Wouldyoulikedrinks?B:Yes.MayIseethewinelist?A:Certainly.Hereyouare.B:AbottleofDynastyDryRed,please.Andbringmeaglassofice.A:Anythingmore,sir?B:No,that’senough.Thankyou.Ⅳ.ExercisesA:I’mafraidth34Ⅳ.Exercises

Ⅳ.Exercises35Ⅴ.CaseStudyWhatWouldYouLiketoEat?TheGreensjustsitatthetable.Awaitresscomesoverwithamenuinhand.Waitress:Goodevening,madamandsir.TheGreens:Goodevening.Waitress:Whatdoyouwanttodrink?Mrs.Green:Whatjuicesdoyouhave?Waitress:Wehavesugarcanejuice,plumjuice,starfruitjuice,mangojuice.Mrs.Green:OK,amangojuiceformeandastarfruitjuiceformyhusband.Waitress:Andwhatwouldyouliketoeat?Mrs.Green:CanIseethemenuplease?Waitress:Certainly,madam.Hereyouare.Mr.Green:CouldIhaveaBeijingRoastDuck?Waitress:Yes,sir.Ⅴ.CaseStudyWhatWouldYouLi36Ⅴ.CaseStudyMrs.Green:I’llhaveJellyfishinVinegarandFriedShrimpswithChineseCabbage.Waitress:OK,madam.Isthereanythingelse?Mrs.Green:CanwehavetwoNoodleswithSeafoodinAbaloneSauce，please?Waitress:OK.Whatelsedoyouwant?TheGreens:No.Thankyou.Waitress:Thankyou.I’llbebackwithyourordersoon.Ⅴ.CaseStudyMrs.Green:I’ll37Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.Thereare1juicesintherestaurant.Mr.Greenwilldrinkthe2.Mrs.Greenwantstolookover3.Mr.Greenorders4asthemaincourse.Mrs.Greenordersone5forMr.Green.Ⅴ.CaseStudyReadtheaboveco38

Ⅵ.HomeReading

ResponsibilitiesofRestaurantManagersRestaurantmanagersensurethatrestaurantsoperateefficientlyandprofitablywhilemaintainingtheirreputationandethos.Theymustcoordinateavarietyofactivities,whateverthesizeortypeoftheoutlet.Themainresponsibilitiesthatrestaurantmanagersshou