《领队英语》新马泰游子情境1.2

EnglishforTourLeaders

领队英语

HebeiTourismVocationalCollege学习情境二:新马泰游领队服务子情境1.2

1.3verifyRequiredTravelDocumentsandtickets

oftheoutboundgroup核实证件、机票

TeachingObjectivesToknowhowtocheckclient’spassport,visaandtrafficticket.ToknowhowtoVerifytheTelnumberoftherelatedperson.Toknowhowtocheckclient’sdocumentationandcorrectanydeficiencies.

Warmingup

1.Identifythefollowingitems?2.Explainthefunctionofthem?

1.Checkclientpassport,visaandtrafficticketWhatisapassport?Passportisanofficialdocumentissuedbythegovernmentofaparticularcountryidentifyingtheholderasacitizenofthatcountryandentitlinghimtotravelabroadunderitsprotection.Typeofpassport1.DiplomaticPassport外交护照2.ServicePassport公务护照3.OrdinaryPassport普通护照4.HongKongSpecialAdministrativeRegionPassport香港特别行政区护照5.MacaoSpecialAdministrativeRegionPassport澳门特别行政区护照Whatisvisa?Visaisastampormarkputonapassportbyofficialsofaforeigncountrytoshowthattheholdermayenter,passthroughorleavetheircountryadministrationonthepassportandotherdocumentation.

TypeofVisaDiplomaticVisa外交签证CourtesyVisa礼遇签证ServiceVisa公务签证OrdinaryVisa普通签证Entryvisa,entry-exitvisa,exit-entryvisa,transitvisa.entryvisa,entry-exitvisa,exit-entryvisa,transitvisa.theRosterofOutboundTouristGroupsofChineseCitizenstheinternationalcertificateofvaccination(黄卡)Electronicticket

BoardingPass

Checkthepassportwiththeplanetickets,includingChinesename,Englishnameandnameofthedestinationcountry.Checktheplaneticketswiththeitineraryincludingtheinboundandoutbounditinerary,date,flightnumber,intervalofeachflight.Checkthecontentsoftheclientpassport,including:regulartextpageaccordwiththedeparturecard,thedeparturecardaccordwiththedestinationcountryandaccompaniedbytheinternationalcertificateofvaccination,theexpirydateoftheclientvisa,thedigitalwatermarkingonclientvisas

andclient'ssignature.

Makesureclient’spassportisvalidforareasonabilitylongperiod.Somecountriesrequiresixmonthsvalidity.

Checktherosterwiththeclientpassport,including:theclientnumberaccordwiththeroster,everyitemoftheclient’spassportaccordwiththerostercompletely.RoleplayactoutthefollowingdialogsSituation:

Youareanoutboundtourleader,youarecheckingclientpassport,visaandtrafficticketintheofficewiththehelpoftheOP.2.VerifytheTelnumberoftherelatedperson(TorF)1.VerifythedriverandhisTelnumber()2.VerifytheTelnumberofeachclient()3.VerifytheTelnumberofthereceivingtravelagency()4.VerifytheTelnumberofthelocalrestaurantinthevisitingcountry.5.VerifytheTelnumberoftheemergencyofeachvisitingcountry.()6.VerifytheTelnumberof

thelocaltourguide()

7.

VerifytheTelnumberof

theeachairportinyouritinerary()Roleplayactoutthefollowingdialogs【SituationB】:YouaretheOPofatravelagency,youwillanswertourleadersomerelatedquestion.【SituationA】:YouarecheckingtheTelnumberoftherelatedpersonwiththeOPasatourleader.3.makeanagreementaboutthemeetingtimeandplace

D:contactwiththedriver.B:contactwiththeclients.A:discusswiththeOPofthetravelagency.C:confirmwiththeclients.Rightorder:ADBCRoleplay【SituationA】:Lily,atourleader.youtrytomakeanagreementaboutthemeetingtimeandplacewiththeclientsandthedriver.【SituationB】:Youareoneoftheclientsofaoutboundtourgroup.【SituationC】:

youarethedriverwhowillsendthetourgrouptotheairport.4.Checkclientdocumentationandcorrectanydeficiencies

Aclient’snameonthepassportdiffersfromhisnameontheairticket.Checktheclient’sidentificationcardtomakesureofhiscorrectname.Contactwithrelateddepartmenttomakecorrections.SituationOne

Situationtwo:Thevisaisoutofthetravelingvalid.ContactwiththeOP.helptheOPtocontactwiththeembassytogetanewone.Moremethodbaseonthesituation.

Situationthree:Thedateofoneairticketisnotfitthetimeofyouritinerary.InformtheOP.HelptheOPtocontactwiththeAirlineCompany?MoremethodbaseonthesituationEvaluationforTourLeaders

《领队英语》评分标准

1. Delivery(陈述或演讲) A B C D

1.1 Istheintonationnatural? □

□

□

□1.2 Isthepresentationskillfulandpractical? □

□

□

□1.3 Arethereanyunclearexpressionsorunfinishedsentences? □

□

□

□1.4 Isthevoiceunpleasantorunconvincing(不令人信服的)?□

□

□

□1.5Arethemainpointsoutstanding(重点突出)? □

□

□

□2. Language

2.1 Arethereanymispronunciation

□

□

□

□2.2 Arethereanygrammaticalmistakes?□

□

□

□2.3 Arethereanyunidiomatic(不符合语言习惯的)expressions? □

□

□

□3. Coherence(连贯性)

3.1 Arethereanyimpolitebeginningsorendings? □

□

□

□3.2 Istheperformanceincoherent? □

□

□

□3.3 Isthemessageunlikelytobetrueorillogical?

□

□

□

□